Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What You'll Do

Customer Storytelling

• Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use

• Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)

• Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits

• Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach

Executive Thought Leadership

• Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories

• Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands

• Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content

Product Launch Content

• Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release

• Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations

• Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example)

Content Programs

• Own and produce Pylon's customer newsletter, keeping our audience engaged with product updates, customer stories, and industry insights

• Contribute to investor updates with customer love highlights and product release summaries

• Support paid marketing efforts with content (ad copy, creative direction, ebook reviews) as needed

Who You Are

• 3-5 years of experience in content marketing at a B2B SaaS company. Startup experience is a strong plus

• An exceptional writer with a sharp editorial instinct. You can adapt your voice for a founder's LinkedIn post, a customer case study, and a product announcement without missing a beat

• Experienced in executive ghostwriting or thought leadership content. You know how to capture someone's voice and make it better

• Comfortable on both sides of the camera: you can coordinate a professional video shoot with an agency and also pick up a camera to film authentic, vlog-style content yourself

• A strong storyteller who can build relationships with customers, pull out the compelling details in an interview, and turn them into content that resonates

• Organized and self-directed. You can manage multiple projects, hit deadlines, and keep content programs running without someone checking in day-to-day

• AI-fluent. You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging

• Energized by working at a fast-moving startup where you'll ship work every day and see the impact directly

Nice to Have

• Experience marketing to support, success, or other post-sales personas

• Familiarity with tools like Webflow, Figma, or design tools for light content production

• Experience managing vendor or agency relationships for creative production

• A portfolio that shows range: written case studies, social content, video, and product marketing work

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!