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Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.  

Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines. 

Position Responsibilities:  

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls 

• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner 

• Research policy information and exercise underwriting authority 

• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager 

• Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc. 

Position Qualifications:  

• One (1) year or more related Property & Casualty experience 

• High School diploma or equivalent, Associates degree preferred 

• Strong verbal, listening and written communication skill; Bilingual English/Spanish preferred 

• Apply professional and effective phone skills 

• Capable of multi-tasking, highly organized, with excellent time management skills

• Ability to operate and self-driven to excel in a fast-paced, high volume call center environment 

• Ability to use problem-solving and decision-making skills to help customers and process work 

• Strong computer skills including typing, spreadsheets, word processing software and CRM applications 

• Must be dependable, and reliable 

• Work schedule may fluctuate based on business needs

• This is a fully remote position working in the state of Texas.

The range for this position is $20.38 to $35.01. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.  This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.   Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.