The Client Specialist is a vital member of the Triage team and is responsible for assisting the Client Manager in the coordination and management of day to day internal operations. This role primarily focuses on administrative tasks related to candidate recruitment, collaboration with client management, and ensuring the smooth flow of operations within the healthcare staffing team. The Client Specialist plays a crucial role in supporting the Client Managers and Recruitment team to deliver exceptional service to clients and healthcare professionals.

Requirements

Core Functions & Responsibilities

• Work directly with Recruitment Teams and Client Managers to develop and build internal relationships.
• Collaborate with the Recruitment team to match suitable candidates with job openings based on client requirements.
• Assist with client confirmations as needed.
• Become an expert on client details and requirements to ensure standards are met for submissions.
• Create, review and revise submission profiles and manage HCP submittal through quality checks.
• Ensure speed to market with timely submissions and accuracy to client.
• Provide timely feedback on submissions and redirect options to the recruitment floor.
• Assist as needed with follow up on HCP submittal to the client.
• Functions as the key contract for Recruiters regarding submission statuses.
• Proactively “Cross Sell” candidates for openings across all job orders at Triage
• Proactively communicate submittal rejection trends to identify opportunities for additional recruitment training/team growth.
• Utilize knowledge of MSPs and VMS systems to review job orders entered by data & quality assurance coordinators and to check accuracy and assist when needed.
• Client Specialist will act as a second set of eyes for the client manager, monitoring communications to ensure timely handling and staying informed about current and prospective TOA.
• Support the Client Manager in creating and distributing job send-outs to the recruitment team as needed, ensuring that priority openings, updated submission requirements, and rate changes are communicated to the floor promptly and clearly.

Required Skills, Abilities, and Education

• Minimum of 2 years of experience in the Healthcare staffing industry.
• A motivated self-starter with the determination to attain goals.
• Ability to work independently within a team-oriented and fast-paced environment.
• Ability to maintain a sense of urgency.
• Detail oriented, highly organized, able to prioritize a heavy workload, as well as multi-task efficiently.
• Creative, entrepreneurial, and able to work well with people of all levels of training, experience, and work skills.
• Exceptional listening, responsiveness, and customer service skills
• Ability to use and learn multiple technology/software systems.
• Strategic thinking, problem solver and results driven. Energetic and Always willing to go the extra mile.
• Pride in a job well done.
• Understands how their work impacts others on the team.
• The minimum education required for this position is an associate degree.
• A bachelor’s degree is preferred

Work Schedule

• In-office with flexibility to work from home with manager approval.

Benefits

We're not just about the money (although, let's be honest, that's pretty sweet). You'll also enjoy:

• Unlimited Time Off & Flexible Hours: Battery low and in need of a recharge? Do it! Need a mental health day? Go for it! Family emergency? We've got your back.
• Kick-ass Culture: Think casual dress, ping pong tournaments, celebrating personal milestones, and on-site gyms. We're all about working hard, playing hard, and celebrating wins together.
• Leadership that Rocks: Our team is passionate about growth, both yours and ours. We offer training, coaching, and an open-door policy, so your ideas are always heard.
• Benefits Galore: Health insurance, 401k match, paid maternity leave... we've got you covered.

Employer’s Rights   

• This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.  

EEOC Statement 

• Triage Staffing is an equal opportunity employer that is committed to diversity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.