𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟱𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭-𝟰.𝟱 𝗟𝗣𝗔)

Experience: 1+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are seeking a proactive and customer-focused Client Servicing Executive to manage client relationships, coordinate project execution, and ensure exceptional service delivery. This role is ideal for professionals who enjoy working closely with clients, collaborating with cross-functional teams, and delivering seamless experiences from project initiation through completion.

As a Client Servicing Executive, you will act as the primary point of contact for assigned clients, understanding their requirements, managing expectations, and ensuring timely execution of deliverables. You will work closely with creative, operations, marketing, and internal teams to maintain strong client relationships while identifying opportunities for business growth and long-term engagement.

Requirements

Key Responsibilities

• Serve as the primary point of contact for assigned clients and maintain strong professional relationships.
• Understand client requirements and convert them into clear, actionable briefs for internal teams.
• Coordinate with cross-functional teams to ensure timely execution of projects and deliverables.
• Monitor project timelines, track progress, and provide regular updates to clients.
• Manage client expectations while ensuring high standards of service and communication.
• Prepare presentations, proposals, reports, meeting notes, and project documentation.
• Conduct regular follow-ups to ensure client satisfaction and address concerns proactively.
• Identify opportunities for upselling and cross-selling additional services.
• Resolve client issues promptly while maintaining a solution-oriented approach.
• Support business growth by strengthening long-term client partnerships and ensuring repeat engagement.

What Makes You a Great Fit

• 1–3 years of experience in Client Servicing, Account Management, Customer Success, or similar client-facing roles.
• Strong communication and interpersonal skills with the ability to build lasting client relationships.
• Excellent organizational and multitasking abilities with attention to detail.
• Experience coordinating with internal teams and managing multiple projects simultaneously.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint; familiarity with project management tools is an advantage.
• Strong presentation and stakeholder management capabilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience in advertising, marketing, branding, creative, events, or agency environments is an added advantage.
• A positive attitude, customer-centric mindset, and strong problem-solving abilities.
• High ownership, adaptability, and a passion for delivering exceptional client experiences.