SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and other organizations. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. 

Reporting to the Medical Director of Clinical Operations, the Certified Medical Assistant will be a key team member of the collaborative care team. The CMA serves as a liaison between providers, partner programs, pharmacies, insurance plans, support staff, patients, and others. They respond to inbound requests and assist with virtual care activities such as medication refills, connecting patients with clinicians, communicating test results, and providing patient education and support. 

Duties & Responsibilities:

• Receives, triages, and responds to inbound requests from providers, partner programs, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care.
• Under the direction of a clinician, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc.
• Assists with referrals, pharmacy questions,  patient portal administration, and authorization of services, equipment, and medications.
• Answers calls and routes all incoming correspondence to appropriate staff.
• Supports patients and team members with use of video visit technology and connecting patients with clinicians in a timely manner.
• Follow all privacy policies and maintain the confidentiality of protected health information.
• Some administrative and operations duties as assigned.

Requirements

• Certified Medical Assistant

• Demonstrates awareness of medical/legal issues, patient rights and compliance of all relevant guidelines including HIPAA
• Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients.
• 3-5 years’ experience as a Medical Assistant preferably in primary care. 
• At least 1 year of experience in telehealth is preferred but not required.
• Managerial or lead CMA experience preferred but not required.
• Experience with electronic medical records systems.
  

Distinguishing Characteristics

• Effective Communicator 
• Compassionate and professional webside manner
• Possesses superior time management skills with a proven ability to meet deadlines
• Responds positively to change, showing willingness to learn new ways to accomplish tasks.
• Adheres to high standards of personal and professional conduct.

Benefits

• Compensation. W2 hourly opportunity at $20/hour, full time and part time opportunities available
• Remote Schedule.
• Fast-paced Startup Environment. An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk