• Support quotation, contract validation, order confirmation, billing for machine and spare parts sales through SAP/CRM. Closely work with sales team for order tracking.
• Coordinate service activity in SAP/CRM, maintain and ensure proper entries of ticket creation, service order despatch, parts request, service confimation and labor/parts reporting for all of the IBase stages covering installation, warranty, maintance period . Closely work with service team for order tracking.
• Work with servcie team and logistic team to provide timely support on customer’s parts delivery request according to businsess logistic KPI.
• Generate data for monthly/weekly report upon request for responsible customers/areas.
• Using available data from key system for statistical analysis to support business.
• Assist goods and sample return, exchange, or cancellation process by working with logistics
• Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
• Coordinate with logistics and finance team follow-up on customer payment/delivery
• Support back office administration work and other ad-hoc support
• Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters
• System testing for all changes updates and follow the global testing plan

Requirements

Education

• Bachelor degree in business administration, management or relevant field

Experience

• 5 years or above in sales and/or service administration
• Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration.

Other skills

• Basic or above English communication and writing capability.
• IT skills: all office software, especially Excel, Power BI will be a plus
• Knowledge/skills: Customer Service, Data Management & Reporting
• Knowledge on SAP/CRM and supply chain; semiconductor experience is a plus
• Good communication skills cross functions and regions
• Capable to handle customer’s urgent request under pressure individually.
• Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented

Your ZEISS Recruiting Team