You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.

Key responsibilities include:

• Partner with stakeholders across the business to understand operational challenges, strategic priorities and future business requirements.
• Run workshops, interviews and process discovery sessions to capture current and future state processes.
• Analyse complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory and finance functions.
• Translate business requirements into clear, prioritised user stories, functional requirements and acceptance criteria.
• Challenge existing ways of working, identifying opportunities to simplify, standardise and improve business processes.
• Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers and third-party implementation partners throughout the delivery lifecycle.
• Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
• Facilitate decision making by balancing business priorities, technical constraints and programme timelines.
• Manage requirements through change, ensuring traceability from discovery through to implementation.
• Support testing, business readiness, user acceptance testing (UAT) and successful business adoption.
• Identify risks, assumptions, dependencies and impacts across workstreams, proactively escalating where appropriate.
• Drive continuous improvement and champion best practice business analysis throughout the programme.

We're looking for someone who combines strong analytical capability with exceptional people skills.

You'll ideally have:

• Proven experience as a Business Analyst delivering complex ERP transformation programmes.
• Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment.
• Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
• Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.
• Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organisation.
• Outstanding workshop facilitation, communication and presentation skills.
• Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• A pragmatic, delivery-focused mindset that balances quality with pace.
• Confidence working in ambiguous environments where priorities evolve as programmes progress.