Project Role : Business Analyst
Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Analyst, a typical day involves thoroughly examining an organization's structure and workflows to understand how its business model aligns with existing technology. This role requires evaluating the current operational state, identifying the needs and expectations of customers, and envisioning an improved future state or business solution. The position demands extensive research, collection, and synthesis of relevant information to support informed decision-making and strategic planning. Collaboration with various stakeholders to ensure seamless integration of processes and systems is a key aspect of daily activities, fostering continuous improvement and innovation within the organization.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate communication between technical teams and business stakeholders to ensure alignment of objectives.
- Monitor project progress and assist in resolving any issues that may impact delivery timelines.
- Support junior team members by providing guidance and sharing knowledge to enhance their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong analytical skills to evaluate business processes and identify areas for improvement.
- Excellent communication skills to effectively interact with diverse teams and stakeholders.
- Ability to document and translate business requirements into clear, actionable plans.
- Experience in process mapping and workflow design to support system integration.
- Capability to manage multiple priorities and adapt to changing project demands.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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