• Assist with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, COBRA, short- and long-term disability, employee assistance program, and 401(k) plan. 

• Coordinate all U.S. and Canada Leave of Absence activities, including disability, FMLA and Worker's Compensation claims, personal leaves, advising on state-specific leaves, reporting from vendor systems, effectively communicating status changes and updates to employees and management, maintaining HRIS status updates, and coordinating leave payroll activities and collection of benefit premiums for all employees on leave. 

• Assist with providing day-to-day benefits support to HR Team and any escalated employee questions or issues for the United States and Canada.  

• Enroll new participants in the Employee Share Purchase Plan (ESPP), submit data updates, and conduct audits to ensure data accuracy. 

• Assist with the annual U.S. open enrollment process. 

• Monitor weekly benefit import error/update reports to ensure accuracy and partner with HRIS team to resolve discrepancies and enhance processes. 

• Review weekly 401(k) plan enrollments and submit data changes, in addition to a monthly audit of 401k contribution updates to payroll and resolving any discrepancies. 

• Submit Canada benefit continuation forms as needed for terminated employees. 

• Partner with vendors and HR Team to enhance communication about Wellness and benefit offerings. 

• Assist with the development and implementation of new benefits programs, policies, and procedures. 

• Maintain and improve benefits-related Standard Operating Procedures and company intranet. 

• Assist to resolve employee concerns and questions regarding benefit plans and enrollment as escalated by their HR resources.  

• Assist with the completion of required reporting and notification requirements, including worker’s compensation reporting, annual ACA reporting, Medicare Part D, etc. 

• Evaluate and recommend process improvement opportunities. 

Competencies: 

• Excellent customer service skills. 

• Excellent verbal and written communication skills. 

• Strong organizational skills. 

• Strong attention to detail. 

• Ability to multi-task. 

• Ability to adapt and respond to changing work situations and environments. 

• Proficient in Microsoft Office, especially Excel. 

• Resourceful. 

• Strong sense of ownership in assigned projects and tasks. 

Qualifications: 

• Minimum of a two-year degree or equivalent experience. 

• Minimum of a two-year years’ experience in benefits and/or leave administration. 

• Workday HRIS experience a plus. 

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.