We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

Work Environment:

• Must be able work in a fast-paced environment.
• Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms).
• Will be required to work outside to transport luggage to and from vehicles.

Physical Demands:

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping and kneeling.
• Ability to stand during entire shift.

Expected Hours of Work:

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience:

• Previous hotel experience, or retail customer service preferred.

Principle duties and responsibilities (Essential Functions) include:

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms. 
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. 
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
•  Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management

Qualifications and Skills:

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.