• Software/Tools: Java, Spring Boot, Groovy, GitHub, Jenkins, GitHub Actions, SonarQube, Codacy, GitHub Advanced Security, Black Duck Hub, BlazeMeter, Artifactory, Ansible, Docker, etc.
• Application Architecture: Scalable, Resilient, Event-Driven, Secure Multi-Tenant Microservices Architecture
• Cloud Architecture: Microsoft Azure (ARM Templates, AKS, Virtual Networks, Event Hub, Azure AD)
• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Spring Boot, Snowflake

• Resolve customer cases, primarily low/medium severity, with occasional high/critical cases, demonstrating end-to-end ownership.
• Address internal proactive monitoring cases generated by Blue Yonder internal tools.
• Attend case quality training, ensuring adherence to SLA/SLO and quality practices.
• Achieve customer satisfaction through ownership, engagement, and proactiveness.
• Work under supervision from leads or mentors, constantly seeking guidance for quality improvement.
• Expected to work in shifts and provide out-of-hours support for 24x7 customer support.

• Communicate effectively (verbal and written) with customers.
• Collaborate passionately and respectfully with various Blue Yonder teams and partners.
• Display professionalism and empathy during internal and external conversations, appreciating cultural differences.

• Technical:
  • Develop basic skills in DBMS (e.g., SQL, Oracle) to write database queries and procedures for application support.
  • Gain experience in code debugging and platform support engineering (e.g., API and/or Mulesoft integration troubleshooting).
  • Troubleshoot mobile application issues.
  • Build basic skills in contemporary SaaS technical toolsets like AppDynamics and Splunk.
• Product and Domain:
  • Attend product boot camps to learn standard product features for resolving non-complex issues.
  • Acquire basic domain knowledge to understand customer business processes.
• Solution Architecture:
  • Understand different cloud models (private, public, hybrid).
  • Learn about solution architecture and application deployment frameworks.
  • Familiarize with Azure concepts including:
    • Native SaaS or containerized applications, Kubernetes
    • Azure deployment models (e.g., serverless/PAAS, scale set, ASR)
    • Azure automations and CI/CD pipelines (GitHub, Jenkins)
  • Engage in application health monitoring using M&D tools.
  • Proactively identify and resolve application availability issues using defined resolution methods.
• Behavioral:
  • Develop a service mindset, consistently displaying customer-centricity and ownership.
  • Seek regular performance feedback and focus on self-development.
  • Proactively identify learning opportunities.

• Contribute to Knowledge Centered Support (KCS) by:
  • Creating quality articles with minimal guidance from leads or mentors.
  • Leveraging existing articles to provide faster resolutions to solution issues.
• Identify opportunities for operational improvements (e.g., automation, process changes).
  • Proactively discuss identified opportunities with leads or mentors.
  • Collaborate with others to implement and operationalize improvements.

What we are looking for:

• 1 yearsof Exp with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure/AWS/GCP
• Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc. 
• Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint. 
• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
• Experience in shell scripting (unix, python)
• Proficiency in JIRA, , or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools 
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
• Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
• Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
• Inspires the team to become better at their craft and trains the team both technically and functionally.
• Looks beyond the surface and fix the root causes rather than symptoms. 

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.