Sobre esta vaga de Associate/Senior Associate, Research na Lalamove
Lalamove · Presencial · Hong Kong SAR
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!
Lalamove is seeking a strategic Research candidate to join our BI and Research team. This role supports the Research & Strategy function by conducting market analysis, customer experience investigation, on ground field research and industry trend tracking to inform business decisions. The position is execution-heavy and works closely with senior researchers, strategy, and leadership teams to deliver structured insights.
Key Responsibilities
1. Voice of User Research
Document and audit the end-to-end experience of users (customers, merchants, or drivers) to identify systemic friction points.
Translate raw, localized customer feedback and metrics into clear, structured insight reports for product and operations teams.
2. On-Ground Field Research Support
Support research manager in launching and executing field research, including quantitative and qualitative research, particularly in delivering raw field journals, photo/video documentation and structured summaries immediately following field deployments.
3. Market Analysis & Competitive Understanding
Gather localized field and digital data to assess threats, gaps and potential whitespace opportunities
Cross-reference internal operational metrics against voices of users to diagnose business performance to uncover internal growth patterns or vulnerabilities
Maintain and update intelligence in user and market sentiments to keep team updated on local policies, competitor product features, pricing, promotional mechanics, service expansions and partnerships
Key Requirements & Attributes
Execution-First Mindset: Highly organized, proactive, and comfortable with a heavy "doing" component
Structured Thinking: Ability to take unstructured data and organize it cleanly into structured updates for internal leadership
Collaborative Spirit: Good communication skill and collaborative mindset to act as a bridge to frequently liaise across diverse internal teams
Qualifications & Experience
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
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