Team/Opportunity:

We are looking for a highly skilled EDI Support Engineer to join our Technology Operations platform. The ideal candidate brings hands-on experience across different middleware technologies, have a solution-oriented mindset and thrives in a fast-paced, agile environment. You will play a key role in driving customer issue resolution, root cause analysis, improving customer experience, and mentoring team members, while collaborating closely with cross-functional teams.

Roles and Responsibilities

• Monitoring of Integration Platforms and data exchanges

• Address delivery failures; incident management

• Interact with customers, partners and business to resolve failures, issues

• Drive problem management for long or repetitive incidents

• Monitor and address platform performance issues

• L2/L3 investigations reported by L1 or vendors

• Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.

• Execute deployments and partner activations, including change validations.  

• Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment, and on-boarding requests

• Manage certificate renewals

• Define requirements and test of self-service automation procedures

• Collaborate with business, vendors, development/project teams, mapping teams, EDI architects, Tech Operations

• Communicate operational events and plans

Required Skills:

• Knowledge of EDI standards EDIFACT / ANSI X12

• Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.

• Knowledge on Seeburger BIS and/or Oracle is desirable.

• 2 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units

• Knowledgeable on report creation via MS Excel or PowerBI

• Business and Technical experience

• 24x7 support coverage (on-call during weekends)

• Experience in Automation/ AI tools

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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