Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply! 

Job Requirements (Principal Responsibilities)

• Answers incoming customer calls and uses system to enter order details.   Collects information needed from customer and ensures full understanding of customer’s requirements.

• Coordinates shipment with customer, including changes in shipment dates.  Interacts with other Shared Services departments and/or plant locations to ensure shipments are handled as requested. 

• Handles customers’ concerns and asks appropriate questions to fully understand issues.   Responds to variety of customer issues and follows-up to ensure all pending items are closed.

• Performs data cleanup to ensure data in system is current and accurate.

• Participates in Center projects as directed.

• Develops competence by learning and applying global standards and procedures for order processing and customer care.

• Adheres to policies, procedures including safety, internal control, Sarbanes-Oxley regulations and ISO 9000 standards.

• Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001®   technical specification, as applicable to the site/region.

Competencies (Knowledge, Skills and Behaviors)

• Customer service orientation.  Sense of urgency regarding customer issues.

• Ability to use office systems and applications.

• Focused on accuracy and attention to details.

• Ability to communicate clearly and listen with understanding; ability to interact with customers and peers within Center.

Education/Experience

• Some college required; Bachelor’s/University degree preferred.

• 1-2 years related experience.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.