Essential Functions:

• Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.

• Proactively plan for new receipts and anticipate the need to adjust product flow accordingly.

• Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards

• Ensure the timely floor setup, including signage, for promotional events and seasonal business activity

• Ensure direction of playbook and seasonal merchandise meetings

• Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs.

• Lead team to drive the Customer Experience both in store and Omni

• Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store

• Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner.

• Maintain high store associate engagement. Provide efficient, timely communication of policies and other information.

• Responsible for addressing all concerns or problems that develop within your team.

• Ensure all associates receive and complete all necessary paperwork.

• Train support direct reports in correct processes and procedures.

• Provide effective coaching, to direct reports.

• Conduct timely performance management process and communicate development needs with subordinates.

• Set goals and identify areas for improvement for direct reports.

• Utilize the corrective action process to consistently document and coach poor performers you identify.

• Communicate with direct reports on possible career paths and advancement opportunities.

• Develop and promote a diverse team.

• Responsible for driving business results and customer experience through strong leadership of team.

• Open and close the store, including weekends

• Approve select point of sale transactions such as returns and voids.

• Resolve escalated customer service issues as needed.

• Understand and be able to use and train direct reports on all building operating systems.

• Manage and lead entire store when store manager is not available.

• Identify store and team needs and drive solutions to enhance store profitability.

Minimum Education & Experience:

• Four-year college degree or equivalent combination of education and experience.

• Experience in retail management.

• Significant leadership experience

Knowledge / Skills Requirements:

• Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).

• Excellent leadership, supervisory, analytical and reasoning skills.

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.

• Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.

• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.

• Ability to stand for long periods of time.

• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

• Ability to work at a safe and steady pace.

Reporting Relationships:

Supervisor: Store Manager

Supervises: Merchandising Team and Operations Team

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