MAIN DUTIES & RESPONSIBILITIES

• Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy.
• Identify opportunities and develop a business plan with managers to maximise margin growth.
• Build strong relationships with the Support Office team on each brand pillars.
• Drive brand and retail standards across each pharmacy in the territory.
• Give feedback to support office to drive opportunities and contribute to the brand strategy.
• Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team
• Responsible for the management of store P&Ls within your remit.

Dispensary

• Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s.
• Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s.
• Support implementation of new health & patient services with best practice and case study
• Ensure the pharmacy is maximizing use and understanding of our Claims Support model.
• Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage  

Retail Management

• Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance.
• Work with pharmacy owner and support office on Macro Layout for store
• Ensure compliance with planograms and preferred suppliers.
• Promote customer engagement, maximizing sales opportunities.
• Promote up-selling and link selling by the pharmacy team.
• Ensure correct execution of seasonal promotions.
• Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors.
• Provide feedback to commercial team on local competitive issues and opportunities.
• Train and coach pharmacy teams to deliver best in class retail experiences.
• Ensure compliance and understanding to in-pharmacy EPOS systems.

Operational Standards

• Customer service and patient experience
• Colleague appearance
• Highest store standards  ( Merchandising , Window displays, Exterior appearance)
• Category Management and Planogram execution
• Monthly Promotions & POS execution
• Consultation Room standards
• Housekeeping standards in dispensary , salesfloor, and back of house
• Mystery shop results and action plan

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

• A minimum of 5 years management experience within the pharmacy or wider retail market.
• Have strong people management and influencing skills.
• A proven track record of sales growth and business development
• Be a high achiever with determination and drive to succeed.
• Capable of driving business profitability by implementing good business controls.
• Excellent communication, planning, organisation and analytical skills
• Organised, flexible, motivated and a hard-working leader.

• Full clean driving license

COMPETENCIES

• Natural Leader
• Strong influential skills
• Ability to problem solve.
• Demonstration of continuous improvement and prioritization
• Ability to make quick decisions.
• Demonstrate strong commercial acumen.