Application & Production Support (SQL & Java,Linux)

We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.

In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analysing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimise disruption, improve response times, and ensure they get the most value from the platform.

What you’ll be doing:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.
• Review support transition checklists received from implementation.
• Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.
• Liaise with technical support teams to address critical technical support items and assist the team with client triage sessions.
• Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.
• May select, develop, and evaluate personnel to ensure the efficient operation of the function.

Other skills

• Good communication skills
• Good to have finance [Capital Market] domain Knowledge
• Can work well with remote teams

What you should have:

• Extensive experience in client facing role
• Manage client communication
• Provide trainings to clients
• Weekly governance calls with clients
• Managing client escalation
• Manage ticket queue in Team Support
• Collaborate and work well with remote technical teams

 Skills:

• Holds 4-7 years of experience in IT – Java Techno Functional Support
• Good in Java Support
• Should be able debug SQL issue
• Should be able write sql queries with all types of join and group by
• Should be comfortable with Microsoft SQL Server Management Studio 
• Should be able to debug application logs
• Understand JAVA application and debug the configurations

What we offer you:

• At FIS, you can learn, grow and make an impact in your career. Our benefits include:
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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