About the Role

As an Engagement Manager, you will be quick to understand the client’s business needs and identify data-driven solutions. Your primary objective is to ensure customers in your assigned book of business are successful in the adoption, utilization, expansion, and retention of Definitive Healthcare’s analytic services. You will play a key role in positioning our services, proactively monitoring service revenue performance in your book of business and delivering consultative insights that maximize the value of Definitive Healthcare’s solutions for your clients. The ideal candidate will have deep customer consultative experience, possess solid technical and business intelligence skills, and demonstrate expertise in positioning healthcare analytics and insights services.

What You’ll Do 

• Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services. Translate client business requirements into clear, actionable specifications for technical teams, ensuring accurate and timely delivery of solutions
• SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
• Collaboration: Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.
• Thought Leadership: Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
• Escalations: Coordinate appropriate parties for escalation of client issues.
• Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
• Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
• Service Positioning: Clearly articulate the value and benefits of Definitive Healthcare’s services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.
• Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
• Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
• Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
• Revenue & Utilization Monitoring: Track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objectives and proactively addressing over-utilization with clients and account teams.

What You'll Bring

• 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
• 2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity.
• Expertise working with SQL (SQL Server and/or Databricks preferred) and Business Intelligence tools (Tableau and/or Power BI preferred).
• Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers (e.g. patient journey, segmentation, targeting, referral pathways, etc.).
• Experience working with data visualization and explaining the “so what?” to clients.
• High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
• Ability to present technical topics to a business audience, both virtually and in-person.
• Strong ability to work cross functionally to get things done.

Compensation and Benefits

The salary range for this position is $106,400 – $123,600 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications. 

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.