Job Description:

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

YOU WILL BE:
Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.

WHAT YOU WILL DO:

• Fraud Investigation & Trend Analysis: Analyze customer transactions and claims to spot fraudulent trends (e.g., MNR/RNR, high returns, abuse, friendly fraud) and build evidence- backed decisions to accept or reject them

• Proactive Prevention & Rule Creation: Turn investigation insights into actionable rules and preventive measures to neutralize recurring fraud patterns and secure operational controls

• Confidentiality & Strategy: Maintain strict confidentiality over all investigative data while actively contributing to cross-functional business strategies and continuous process improvements

WHAT YOU WILL BRING:

• Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical thinking to translate data into actionable insights and measurable outcomes

• Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously enhance operational efficiency and security posture

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].