Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Learning & Development, Multimedia Instructional Designer - Mandatory Training

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Job Overview:
We are looking for an Instructional Design/Multimedia Designer to play a pivotal role in building impactful e-learning content. Working in collaboration with the Mandatory Learning Team and other key stakeholders, the ideal candidate can build e-learning content assets for learning experiences for all Mastercard employees.
Their primary responsibility is to create, build and curate multimedia assets that help us drive strategic business objectives while meeting the diverse needs of our learners.

Key Responsibilities:
• Analysis:
o Collaborate and consult with stakeholders to understand content project briefs.
o Maintain existing training materials, including internally created content and content asset libraries.
• Design:
o Partner with our Mandatory Training Team and other stakeholders to prototype and build multimedia learning assets, ensuring quality, compliance and alignment with learning objectives.
o Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance cycles.
o Draft design documents, such as scripts, content outlines, wireframes, storyboards and learning objectives
o Curate learning content libraries and maintain content improvements and updates.
o Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets.
• Development:
o Build engaging, effective, and interactive learning assets using e-learning authoring tools, such as Articulate Rise and Storyline, or equivalent.
o Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
o Explore new tools and methodologies to break new ground in content creation.


The Ideal Candidate:
• 2+ years of experience in a similar role, preferably in a fintech/tech environment
• Please share samples of your design work / Link to your portfolio
• Proven record of accomplishment developing learning content assets.
• Strong knowledge of learning content authoring tools:
o Articulate - Rise & Storyline (Or similar)
o LMS Platforms - Cornerstone/Degreed (Or similar)
o Graphic design (Adobe Illustrator/Canva/Figma etc.)
o Video Production (Adobe Premiere Pro/Camtasia/Synthesia etc.)
• Beneficial knowledge/understanding of:
o PM Tools, E.G. Monday.com/Asana/Jira (Or similar)
o Microsoft PowerPoint/SharePoint building
o Copywriting abilities
• Self-directed and comfortable working within a distributed global team.
• Strong communication, interpersonal skills and abilities working in a distributed team.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.