This position manages the transportation and compliance of an outbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Initiates the shipment processing and confirms the destination leg routing and tracking events

• Pays terminal charges and confirms AMS information and customs clearance status

• Schedules and monitors airport transfers

• Creates broker arrival notices for internal or external broker

• Contributes to implementation of department procedures to maximize productivity

• Assigns tasks as required to internal departments

• Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility

• Opening of inbound masters

• Daily tracking of all inbound shipments

• Verify all required documents scanned by origin

• Update TMS with all needed milestones

• Pay terminal charges

• Arrange transfer, when needed, to HWL whse or offsite CFS under bond (1F)

• Issue arrival notice to branch which includes Firmscode, LFD, and any other relevant information

• Bill relevant charges to hawb level and close mawb

• Provide exception reporting daily

• Additional tasks as assigned by the Supervisor

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND EXPERIENCE:

• High School Diploma

• 1 to 3 years of previous experience in freight forwarding industry preferred

• Completion of any industry related course is a plus

• Excellent verbal and written communication skills in English and Spanish

• Excellent organizational skills and attention to detail

• Proficient with Microsoft Office

KNOWLEDGE, SKILLS & ATTRIBUTES

• Self-confident, creative, innovative

• Can work at all levels of the organization              

• Can make something complex easy to understand           

• Can move from strategic to detailed focus easily

• Willing to help; looks for solutions; coaches others in finding their own solutions

• Values each person no matter their position, empathetic

• Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful

• Curious and continuously looking for ways to learn and grow

• Customer-focused

• Organizational skills

PHYSICAL DEMANDS

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics are similar of those of an office setting with various office equipment.