Duties: 

• Reviews transcripts, examination scores, and other required documents for initial licensure.  

• Follows appropriate administrative procedures for the issuance, renewal, audit, reinstatement, and inactivation of these credentials.  

• Enters licensing and renewal data into the License Information System (LIS) database.  

• Updates LIS based upon change notifications, including name changes, deaths, and address changes.

• Interfaces with licensees, applicants, general public, and others regarding statutory and regulatory licensing and certification requirements.  

• Handles routine phone calls, correspondence, maintains files, operates copiers and fax machine.  

Requirements / Qualifications:

Minimum Qualifications: Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.

Preferred Qualifications: Within the last 2-3 years

• The ability to review applications/documents in accordance with statutes/regulations/guidelines.  

• Computer experience including proficiency in Microsoft Word, Excel, Power Point, Outlook and Access or other similar software.

• Experience in handling phone calls and in-person customer service related to status of applications and/or required documentation.

• Experience in organizing, tracking, updating, and timely filing/retrieval of electronic and manual records/files.

• Experience in working with confidential documents and HIPAA compliance.