Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The STI Clinic Supervisor plays a key role in ensuring the efficient delivery of high-quality, patient-centered care to individuals seeking services related to sexually transmitted infections (STIs). This position is responsible for coordinating daily clinic operations, managing patient flow, and supporting the work of clinical and support staff to promote a welcoming and respectful care environment. The Supervisor works collaboratively with the team to ensure patients receive timely and exceptional service while maintaining efficient clinic workflows and supporting quality standards.

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About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Five years of administrative experience in a clinical setting
• High school diploma or GED
• An equivalent combination of post-secondary education and/or job-related experience may substitute for the required education on a year-for-year basis 

Other Requirements

• Must possess or have the ability to obtain a valid Arizona driver’s license by the time of hire
• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test
• CPR Certification is required within 6 months of employment. Degrees/credits must be from an academically accredited college or university as recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA)
• Travel will be required to attend conferences and training, and possibly to work at varying locations
• Must complete HIPAA training, CDC Partner Services training, and on-the-job training in reportable HIV/STI terminology, diagnosis, and treatment within 30 days of hire
• Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency

We Also Value

• Bilingual skills in English/Spanish
• Experience working in a clinic with multiple medical providers
• Prior lead and/or supervisory experience
• Experience managing the workflow in a medical office or clinic
• Experience in a medical setting, diagnosing and treating STIs or other communicable diseases
• Experience developing and implementing workflow processes in a medical setting
• Experience working with State regulatory and licensing requirements for an Outpatient Treatment Center

Job Contributions

• Assess, plan, implement, and evaluate clinic processes to efficiently manage the flow of the clinic and the tasks of the clinic staff. Provide directions to clinic staff to ensure that the clinic is operating smoothly and that patients are being seen in a timely manner. Design, coordinate, and monitor workflow processes for efficiency and effectiveness
• Direct, coordinate, and supervise all human resource functions of staff, including the hiring, supervision, performance evaluation, coaching and counseling, and disciplinary actions; ensure actions comply with County and Departmental policies and procedures, and applicable state and federal employment and labor laws; develop and implement corrective action plans as necessary.  Assure timely and accurate completion and approval of timecards and other employee documents.  Develop staffing schedules and work assignments
• Conduct quality assurance and quality control activities to monitor compliance with clinic standards, identify opportunities for improvement, and implement changes that enhance patient care, operational efficiency, and cost-effectiveness. Troubleshoot and resolve operational issues, workflow challenges, customer concerns, and complaints escalated by clinic staff or medical providers. Collaborate with leadership and staff to identify solutions, address conflicts, and ensure timely resolution while maintaining high-quality patient care and customer service
• Perform an assessment of the clinic on a regular basis to ensure compliance with State licensing requirements for an Outpatient Treatment Center.  Ensure adequate supplies and pharmaceuticals are available and ordered as needed, and that those items are stored and maintained properly
• Participate as a member of committees and workgroups representing the Community Health and Records Services Division and the STI Program. May also serve as a chairperson for some committees or work groups
   

Working Conditions

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree

• All staff work with electronic medical records and state databases

• All staff have access to Personal Protective Equipment (PPE) required for routine patient care, including medical gloves and medical masks

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [email protected] to initiate the interactive process.

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