About the Team   

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.   
  
About the Role   

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.   

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.   

Key Responsibilities   

Regional & Operational Ownership  

• Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
• Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
• Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy    

Strategy & Roadmap   

• Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
• Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
• Sponsor and govern cross site initiatives to ensure consistency and scalability   

Improvement, Innovation & Resiliency   

• Scale adoption of tools, technologies, and best practices across sites 
• Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
• Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)   

Stakeholder Leadership   

• Serve as the regional “go to” for customer operations performance, risks, and initiatives 
• Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
• Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision   

People & Organization Leadership   

• Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
• Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
• Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
• Address underperformance decisively, fairly, and in line with Agoda values   

What You’ll Bring   

• Excellent spoken and written Japanese skills, and Business level of English
• Extensive demonstrated experience leading largescale, multisite or multi-country operations 
• Proven ability to own regional outcomes and manage complexity across markets and partners 
• Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
• Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
• Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
• A track record of developing leaders and building resilient organizations   

Nice to Have   

• Experience managing outsourced/vendor operations at scale
• Deep exposure to regulatory-complex or high-growth markets  

Why Agoda  

• Hybrid Work 
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment) 

#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

The role 

The Materials Program Manager (Japan) is responsible for end-to-end materials execution for Wayve’s autonomous vehicle and hardware programs in Japan. This includes materials procurement, supplier coordination, CTB readiness, material receiving, secure storage, and outbound shipping, in close partnership with Engineering, Operations, and the global Supply Chain team.

This role ensures that materials flow efficiently from suppliers through receipt, storage, and delivery to workshops or vehicle upfitting locations, while maintaining visibility, cost control, and compliance. The role operates in a fast-paced, Agile environment and plays a critical part in taking early-stage hardware development toward scalable execution.

Key Responsibilities

Materials Program Ownership & Execution

• Own and manage materials programs enabling Wayve’s autonomous vehicle and hardware development in Japan
• Drive execution across procurement, receiving, storage, and shipping to meet aggressive program milestones
• Identify and manage dependencies and blockers across multi-disciplinary teams to ensure smooth materials flow

Materials Procurement & CTB Readiness

• Own materials procurement activities in coordination with sourcing and purchasing teams
• Drive and manage the CTB (Clear to Build) process with suppliers,  contract manufacturers, workshop teams, and internal stakeholders
• Ensure clear visibility into procurement strategy, material availability, lead times, and build readiness
• Support supplier negotiations on pricing, availability, and scale readiness

Supplier & Partner Management

• Work closely with Engineering to onboard, set up, and manage suppliers and partners within the Japanese market
• Own tracking of supplier progress, deliverables, and handoffs
• Build strong working relationships with suppliers across a broad range of industries
• Support escalation management and issue resolution, acting as the primary local point of contact

Materials Receiving, Storage & Shipping

• Coordinate and oversee material receiving in Japan, ensuring accuracy, traceability, and proper documentation
• Manage secure storage of high-value, long-lead-time materials, including inventory tracking and access controls
• Coordinate outbound shipping of materials to workshops, vehicle upfitting locations, or other Wayve sites
• Work with local Japanese logistics and customs requirements and internal teams to ensure compliant and timely shipments

Engineering Collaboration & Design Support

• Partner with Engineering, Operations, and Product teams to embed strong engineering and manufacturing practices
• Support design-for-manufacturing and design-for-scale decisions
• Help guide early-stage designs toward scalable, cost-effective production solutions

Cross-Functional Coordination & Communication

• Act as a central point of coordination across Engineering, Supply Chain, Operations, and external partners
• Drive alignment and decision-making across stakeholders with competing priorities
• Clearly communicate risks, tradeoffs, and decisions to both working-level teams and leadership 

Success Metrics

• On-time materials procurement and readiness aligned to program milestones
• Clear CTB visibility with reduced last-minute procurement escalations
• Accurate material receiving, storage, and inventory tracking
• Reliable and compliant outbound shipping execution
• Improved cost visibility and supplier execution

Essential Qualifications

• Experience bringing newly developed products to scale through supplier and partner relationships
• Strong project or program management experience with the ability to influence across teams
• Experience coordinating materials procurement, receiving, storage, and shipping
• Professional proficiency in English and Japanese (written and verbal)
• Knowledge of Japanese logistics, import/export regulations, and local business etiquette
• Ability to perform cost analysis and support negotiations
• Excellent communication and stakeholder management skills
• Comfortable working in an Agile environment with aggressive timelines

This is a full-time role based in our offices in either Tokyo or Yokohama.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   We operate core working hours so you can determine the schedule that works best for you and your team. 

The role 

The Operational Safety Coordinator (OSC) plays a key supporting role in ensuring Wayve’s autonomous vehicle fleet testing is safe, compliant, and well-documented. Reporting to the Operational Safety Manager, the OSC monitors our safety performance, daily risks, supports incident response, maintains safety documentation, and contributes to audits and compliance reviews.

This is a safety-critical role, subject to pre-employment and random drug and alcohol testing. It also requires some out-of-hours availability to support UK operations and flexibility to attend cross-geo meetings online, occasionally outside of UK office hours.

About you 

In order to set you up for success as an Operational Safety Co-ordinator at Wayve, we’re looking for the following skills and experience.  

Essential:
• 2+ years’ experience in safety, compliance, operations, or coordination.
• Knowledge of ADAS (Advanced Driver Assistance Systems) and/or autonomous vehicle operations.
• Organised, detail-focused, and proactive in identifying risks.
• Comfortable working with safety data (dashboards, reports, checklists).
• Strong communication skills across teams and disciplines.

Desirable:
• Experience as a Vehicle Safety Operator (VSO), or willingness to undertake VSO familiarisation training.
• Understanding of Human Factors in safety-critical environments.
• Experience with creating dashboards, data analytics and presenting insights to senior leaders and stakeholders.
• Experience supporting safety investigations or audits.

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

The role 

Wayve is building the AI Driver to power autonomous mobility at global scale. As we deploy robotaxi services with leading partners, we are hiring a Strategic Partnerships Manager to help scale our commercial ecosystem in London and Tokyo. This is a high-impact role at the intersection of autonomy, mobility platforms, and automotive OEMs — focused on enabling safe, scalable L4 deployment.

You will lead day-to-day commercial execution of Wayve’s robotaxi partnerships in your market, working closely with ride-hailing platforms, OEM partners, and cross-functional internal teams to deliver successful pilot launches and fleet scale-up.

This role combines strategic thinking with hands-on execution across product readiness, operational launch, and commercial scaling.

Key responsibilities:

• Drive commercial execution of robotaxi deployments in London or Tokyo.
• Serve as the primary partnership manager to interface with ride-hailing and broader ecosystem partners.
• Drive launch readiness across technical integration, fleet ramp, and operational milestones.
• Track performance KPIs and proactively manage commercial and operational risks.
• Coordinate cross-functionally across Engineering, Product, Safety, Operations, Policy, and Marketing to ensure successful deployments.
• Support market expansion planning and long-term scaling to production vehicles.

About you  

In order to set you up for success as a Strategic Partnership Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Strong ownership mindset with a proven track record of driving initiatives from strategy through execution with measurable commercial or operational impact.
• Commercially rigorous and action-oriented, with experience managing complex external partnerships with accountability for outcomes.
• Demonstrated ability to operate in fast-moving, ambiguous environments, bringing structure, clarity, and momentum to evolving situations.
• Credible cross-functional leader, able to align engineering, product, operations, safety, and policy teams around shared objectives.
• Experienced in managing performance, risk, and competing priorities, using data and structured thinking to proactively resolve issues.
• Balances long-term scaling vision with near-term delivery discipline, particularly in complex or regulated environments.

Desirable 

• 6+ years in strategic partnerships, mobility, autonomy, AI or technology platforms
• Experience in regulated industries or operational market launches.
• For Tokyo: strong understanding of the Japanese market and local business culture.

This is a full-time role based in our office in London and Tokyo.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.