The role 

In this role, you will be responsible for leading and overseeing programs with OEM customers, spanning from early-stage advanced development initiatives to full-scale production programs. You will collaborate closely with the customer to define and manage project plans, ensuring that requirements are seamlessly integrated into the internal development pipeline and delivered on schedule. A deep understanding of the automotive industry and the development of embodied AI systems is essential to effectively guide these programs, identify and report potential risks, and implement a robust change management. You will be at the forefront of delivering meaningful impact to real-world customers.

Key responsibilities:

• Lead and support cross-functional teams in executing complex customer programs, ensuring the successful achievement of program objectives.
• Establish and maintain a comprehensive project management framework, including project planning, risk management, change management, and task coordination.
• Engage with customers to understand and address their technical requirements and needs.
• Collaborate closely with teams across Product, R&D, and other departments to translate customer demands into clear, actionable technical requirements.
• Ensure efficient reporting both externally to customers and internally within the organisation.
• Work closely with internal development teams to align customer requirements with internal milestone planning and execution.
• Provide first-level support to customers, ensuring their needs are met promptly and effectively.

About you  

In order to set you up for success as a Customer Program Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Extensive program management experience in complex automotive software development.
• Proficient in utilising program management tools (e.g., Jira) to optimise workflow efficiency and ensure seamless project execution.
• Robust technical expertise with comprehensive knowledge of the automotive industry.
• A proactive problem-solving mindset.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to collaborate effectively across multidisciplinary teams.
• Willingness to travel as needed.
• Fluent Japanese and business-level English are required for collaboration with international teams and stakeholders

Desirable 

• Knowledge of current AI advancements, including Generative AI, AV 2.0, and Large Language Models (LLMs).
• Hands-on experience in software development.
• A Master’s degree in Engineering or Computer Science.

This is a full-time, office-based role located in Yokohama or Tokyo, depending on the candidate's place of residence. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. 

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

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Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Team   

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.   
  
About the Role   

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.   

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.   

Key Responsibilities   

Regional & Operational Ownership  

• Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
• Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
• Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy    

Strategy & Roadmap   

• Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
• Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
• Sponsor and govern cross site initiatives to ensure consistency and scalability   

Improvement, Innovation & Resiliency   

• Scale adoption of tools, technologies, and best practices across sites 
• Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
• Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)   

Stakeholder Leadership   

• Serve as the regional “go to” for customer operations performance, risks, and initiatives 
• Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
• Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision   

People & Organization Leadership   

• Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
• Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
• Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
• Address underperformance decisively, fairly, and in line with Agoda values   

What You’ll Bring   

• Excellent spoken and written Japanese skills, and Business level of English
• Extensive demonstrated experience leading largescale, multisite or multi-country operations 
• Proven ability to own regional outcomes and manage complexity across markets and partners 
• Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
• Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
• Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
• A track record of developing leaders and building resilient organizations   

Nice to Have   

• Experience managing outsourced/vendor operations at scale
• Deep exposure to regulatory-complex or high-growth markets  

Why Agoda  

• Hybrid Work 
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment) 

#CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHR

The role 

As Communications Lead, Japan, you will build Wayve’s presence in one of the world’s most important automotive markets. This is a hands-on, high-impact role where you will lead in-market PR and communications while shaping how embodied AI and self-driving technology are introduced to Japan. You’ll work closely with the global comms and marketing teams to localize strategy, support major milestones such as robotaxi launches and automaker partnerships, and build a market presence and brand trust that punches above its weight. This is a rare opportunity to define a category in-market from the ground up.

Key responsibilities:

• Lead and execute Wayve’s communications strategy in Japan, with a strong focus on earned media and PR-based storytelling
• Build and manage relationships with Japanese media, industry stakeholders, and key opinion leaders
• Develop and localize global narratives, campaigns, and announcements for the Japanese market
• Support major company milestones, including robotaxi launches and automaker partnerships, through strategic communications
• Plan and deliver local events, conferences, and speaking opportunities to support business development, brand growth, and recruitment
• Partner closely with the policy team to support Japanese regulatory engagement and strategic media positioning
• Act as the first line of response for local communications risks and issues, coordinating closely with global teams on crisis communications
• Support executive communications in Japan, including media engagements, interviews, and speaking opportunities
• Provide market intelligence and surface local insights to inform global strategy and competitive positioning
• Collaborate cross-functionally with global marketing, comms, and design teams to deliver high-quality, locally relevant outputs
• Contribute to internal communications by adapting global messaging for the Japan team

About you  

In order to set you up for success as a Communications Lead, Japan at Wayve, we’re looking for the following skills and experience.  

Essential 

• Significant experience in communications and PR in Japan, ideally within deep tech, autonomous mobility or automotive sectors
• Strong network and understanding of the Japanese media landscape
• Exceptional written and verbal communication skills in both Japanese and English
• Proven ability to translate complex technical concepts into clear, compelling narratives
• Experience leading PR campaigns and managing high-impact announcements
• Experience leading conference strategy and executive speaking engagements
• Ability to operate autonomously in a fast-paced, high-growth environment
• Strong collaboration skills, with experience working across global teams
• A proactive, builder mindset with the ability to identify opportunities and drive impact

Desirable 

• Experience in autonomous driving, AI, or deep technology sectors
• Experience supporting policy, regulatory, or public affairs communications
• Experience working in a global company or scaling a brand in a new market
• Experience supporting executive communications and high-profile speaking engagements

This is a full-time role based in our office in Tokyo or Yokohama.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   

The Role 

The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep the fleet operational. They will play a critical role in rapid fault triage, ensuring a 5-minute response time while strictly adhering to safety protocols. Working closely with fellow engineers and global teams, they will contribute to seamless operations through effective communication and problem solving. As part of a newly established function within Fleet Operations, the Field Engineer will help refine processes and drive efficiency in a fast-paced, high-impact environment.

Key responsibilities:

• Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime.
• Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows.
• Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively.
• Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported.
• Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations.
• Participate in on-call rotations, assisting with technical support and issue resolution across multiple regions as part of a 24/7 global support network.
• Adhere to strict safety and compliance protocols, ensuring all fault triage, diagnosis, and repairs follow the correct procedures and approvals.
• Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimise field engineering support and efficiency.

About you 

In order to set you up for success as a Field Engineer at Wayve, we’re looking for the following skills and experience.  

Essential:

• Technical Expertise – Strong understanding of vehicle diagnostics, software and hardware fault triage, and repair processes. Experience in fleet operations, automotive systems, or ADAS technology is a plus.
• Problem-Solving & Efficiency – Ability to troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time) to keep vehicles operational.
• Communication & Collaboration – Capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations.
• Safety & Compliance – Deep understanding of safety protocols, incident management, and adherence to operational procedures to ensure secure and effective repairs.
• Adaptability & Flexibility – Comfortable working in a fast-paced, evolving environment, including participation in on-call rotations and weekend coverage as needed.
• Technical Tools & Platforms – Familiarity with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA.

Desirable:

• Knowledge of ADAS technology and on-road testing requirements is highly advantageous.
• L2 Automobile Mechanic certification
• Japanese language ability: JLPT N2 or above

Additional requirements:

• This role is based on a rota with a shift pattern:
  Monday to Sunday - (must be able to work weekends)
  06:00 - 15:00
  13:00 - 22:00
• On-site at our office in Tokyo and Yokohama.
• All applications are required to disclose any second job as part of the application process.
• All applications will be subject to a health check before/after. 
• Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy.

We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.

DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.