The role 

In this role, you will be responsible for leading and overseeing programs with OEM customers, spanning from early-stage advanced development initiatives to full-scale production programs. You will collaborate closely with the customer to define and manage project plans, ensuring that requirements are seamlessly integrated into the internal development pipeline and delivered on schedule. A deep understanding of the automotive industry and the development of embodied AI systems is essential to effectively guide these programs, identify and report potential risks, and implement a robust change management. You will be at the forefront of delivering meaningful impact to real-world customers.

Key responsibilities:

• Lead and support cross-functional teams in executing complex customer programs, ensuring the successful achievement of program objectives.
• Establish and maintain a comprehensive project management framework, including project planning, risk management, change management, and task coordination.
• Engage with customers to understand and address their technical requirements and needs.
• Collaborate closely with teams across Product, R&D, and other departments to translate customer demands into clear, actionable technical requirements.
• Ensure efficient reporting both externally to customers and internally within the organisation.
• Work closely with internal development teams to align customer requirements with internal milestone planning and execution.
• Provide first-level support to customers, ensuring their needs are met promptly and effectively.

About you  

In order to set you up for success as a Customer Program Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Extensive program management experience in complex automotive software development.
• Proficient in utilising program management tools (e.g., Jira) to optimise workflow efficiency and ensure seamless project execution.
• Robust technical expertise with comprehensive knowledge of the automotive industry.
• A proactive problem-solving mindset.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to collaborate effectively across multidisciplinary teams.
• Willingness to travel as needed.
• Fluent Japanese and business-level English are required for collaboration with international teams and stakeholders

Desirable 

• Knowledge of current AI advancements, including Generative AI, AV 2.0, and Large Language Models (LLMs).
• Hands-on experience in software development.
• A Master’s degree in Engineering or Computer Science.

This is a full-time, office-based role located in Yokohama or Tokyo, depending on the candidate's place of residence. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Team   

Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across multiple sites and partners.   
  
About the Role   

The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a cohesive regional roadmap, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.   

You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.   

Key Responsibilities   

Regional & Operational Ownership  

• Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable) 
• Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve 
• Balance cross site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy    

Strategy & Roadmap   

• Translate CEG strategy into a 12–18 month regional roadmap, prioritizing initiatives that deliver measurable customer and business impact 
• Anticipate demand shifts (seasonality, launches, policy or regulatory changes) and lead proactive regional adjustments 
• Sponsor and govern cross site initiatives to ensure consistency and scalability   

Improvement, Innovation & Resiliency   

• Scale adoption of tools, technologies, and best practices across sites 
• Institutionalize experimentation standards, operational rigor, and learning across the regional leadership team 
• Strengthen regional resiliency through standardized playbooks (e.g. surge, BCP, knowledge governance)   

Stakeholder Leadership   

• Serve as the regional “go to” for customer operations performance, risks, and initiatives 
• Bring together WFM, QA, Training, Analytics, Product/Tech, Policy, and Commercial partners to land regionwide solutions 
• Communicate regional performance, scenarios, and recommendations to senior stakeholders with minimal supervision   

People & Organization Leadership   

• Lead through Regional Managers and/or Vendor Managers, setting a high bar for performance management and leadership capability 
• Design and evolve regional org structures, language pools, and shift strategies to meet KPIs 
• Build successor ready pipelines, enable cross site talent mobility, and develop future senior leaders 
• Address underperformance decisively, fairly, and in line with Agoda values   

What You’ll Bring   

• Excellent spoken and written Japanese skills, and Business level of English
• Extensive demonstrated experience leading largescale, multisite or multi-country operations 
• Proven ability to own regional outcomes and manage complexity across markets and partners 
• Strategic thinking combined with operational execution excellence with strong analytical and experimentation mindset   
• Demonstrated ability and willingness to dive into detail to understand issue complexity, propose actionable plans, and collaborate effectively with stakeholders
• Advanced stakeholder management and influencing skills, including Senior Leadership exposure 
• A track record of developing leaders and building resilient organizations   

Nice to Have   

• Experience managing outsourced/vendor operations at scale
• Deep exposure to regulatory-complex or high-growth markets  

Why Agoda  

• Hybrid Work 
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• An inclusive, international work environment where your ideas and feedback are valued
• Agoda choice(welfare points)
• $400 USD allowance to set up your home office(one time payment) 

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