JetBrains is a global software company with 2,500+ professionals building tools used by more than 11 million developers worldwide. Alongside our product teams, we rely on a wide range of technical and non-technical roles to support our growth.

To scale efficiently and stay flexible, we’re building a more structured approach to outsourced and contingent workforce hiring. We’re looking for an Outsourcing Talent Partner to own and develop this direction.

About the role

In this role, you’ll take ownership of how JetBrains hires temporary and contract-based talent across multiple locations. You’ll work at the intersection of recruitment, vendor management, and workforce planning—building a scalable and reliable outsourcing model.

You won’t just run processes—you’ll shape them, working closely with hiring managers and cross-functional teams to ensure we have the right talent, through the right channels, at the right time.

What you’ll do

• Build and develop JetBrains’ vendor ecosystem for outsourcing and outstaffing across key locations.
• Own the end-to-end hiring process for temporary staff, across both technical and non-technical roles.
• Partner with hiring managers to define when and how to use outsourcing as a hiring strategy.
• Collaborate with Legal, Procurement, HR Operations, and Talent Acquisition to ensure compliant and scalable processes.
• Establish and track vendor performance metrics (quality, speed, cost, satisfaction), and continuously improve outcomes.
• Identify opportunities to increase efficiency and flexibility in how we hire through external partners.
• Act as a go-to expert for contingent workforce solutions within the company.

We’d love to hear from you if you:

• Have experience in recruitment, vendor management, or workforce solutions, ideally involving outsourcing, outstaffing, or contingent workforce.
• Have hired for both technical and non-technical roles, and can confidently navigate the differences.
• Are comfortable working with external vendors and holding them accountable for results.
• Have experience working in international environments with multiple stakeholders.
• Can balance speed, quality, compliance, and stakeholder experience.
• Enjoy building and improving processes in a growing and evolving setup.
• Have strong communication skills in English.

Application process

Please include a cover letter answering the following questions:

• What excites you about recruitment, and why did you choose this career?
• What experience do you have with temporary staffing solutions across technical and non-technical roles?
• How do you evaluate and manage vendor performance?

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We’re looking for an Application Support Specialist to ensure the stability, performance, and availability of business applications and systems used by internal teams. You will troubleshoot incidents, handle service requests, provide licences, make payments, collaborate with engineering/product teams, and drive root-cause analysis to prevent recurring issues. This role requires strong technical troubleshooting, clear communication, and a structured approach to incident management.

✅ Responsibilities:

✔️Provide L2 application support for business systems and software (web apps, software APIs, Corporate IT and backoffice tools, SaaS platforms).

✔️Triage, troubleshoot, and resolve incidents and requests within agreed SLAs.

✔️Investigate issues using logs, monitoring tools and API testing.

✔️Perform root-cause analysis (RCA) and document findings, fixes, and preventive actions.

✔️Provide software licenses to the employees.

✔️Support systems: Maintain records of over 400 software units, grant/revoke access, verify access rights according to RBAC, write documentation

✔️Identify recurring problems and drive automation or process improvements to reduce ticket volume.

✔️Communicate updates to stakeholders during incidents (status, workaround, ETA, resolution).

✔️Participate in on-call/shift rotation if required.

✔️Incident/problem management: Working with Atlassian (Jira Service Desk, Software, Confluence)

✔️Full software management cycle within the company (implementation, support, procurement/payment, renewal, user management, system deactivation, access rights verification, automation)

✔️Technical Knowledge: Atlassian (Jira, Confluence), Microsoft 365, Trelica, Grafana, Okta, SAP/Dynamics, N8N, scripting, Postman.

✅ Requirements:

✔️3+ years in application support / technical support / service operations (L2).

✔️Strong troubleshooting skills for web applications (HTTP, REST, auth basics, dev tools, SaaS Management tool).

✔️Experience working with ticketing systems (Jira Service Management, Software, Confluence.)

✔️Ability to read and interpret logs; familiarity with monitoring/alerting (Grafana, Kibana, Datadog).

✔️Scripting for automation (Python/Bash/PowerShell).

✔️Understanding of incident/problem management (ITIL concepts are a plus).

✔️Comfortable communicating with both technical and non-technical stakeholders.

✔️Strong documentation habits and attention to detail.

✔️Proactive and goal oriented mindset.

💡 Would be a plus:

✔️Experience with Linux basics, containers, or cloud platforms (AWS/Azure/GCP).

✔️Basic understanding of networking (DNS, latency, firewalls) and SSO concepts.

✔️Strong experience with API tools (Postman/Insomnia) and message queues (Kafka/RabbitMQ).

✔️Experience working with a huge amount of systems.

✔️The desire and ability to organise and manage a large number of systems from scratch.

Founded in 2000, JetBrains is a global software vendor that provides some of the most effective and trusted developer tools. Our products help make many of the world's most dynamic companies and individuals more creative and productive, and over 11.4 million developers already use our products. At JetBrains, we are passionate about creating tools that help individuals and teams grow, discover, and create.

Our Security team is responsible for several domains, such as the security of JetBrains products, infrastructure security, and ensuring ongoing compliance with industry best practices, including the SOC 2 Type II framework. We are currently looking for a Security Compliance Specialist to help improve our processes.

As part of our team, you will: 

• Handle customer requests related to vendor due diligence processes.
• Help our Legal team review contract sections related to security.
• Participate in discussions with customers to address security-related topics.
• Evaluate third parties (vendors, suppliers, etc.) to make sure they comply with JetBrains' security requirements.
• Improve security checks of suppliers during the procurement process.
• Collaborate with internal teams to address security compliance gaps and remediate issues.
• Take part in projects related to security compliance certifications, including external audits and internal self-assessments.
• Draft and maintain security compliance documentation.
• Implement and monitor security compliance procedures, following the SOC 2 requirements and industry best practices.
• Execute a robust information security risk management program, including by conducting risk assessments in accordance with SOC 2, the NIST RMF, and industry best practices.
• Provide guidance to remediate identified risks and ensure ongoing compliance.

We’d love for you to join our team if you have: 

• Proven experience in security compliance.
• Knowledge of various security and privacy standards and regulations (SOC 2, ISO 27001, NIS 2, DORA, the NIST CSF, the NIST SSDF, etc.).
• A degree in computer science, information technology, or a relevant discipline.
• Fluent level of English with good writing and speaking skills.
• Analytical and problem-solving skills, as well as a results-oriented approach.

We’d be particularly thrilled if you have: 

• Experience passing security compliance audits (SOC 2, ISO 27001).
• Skills and experience in web, network, and infrastructure security approaches.
• Experience in process automation.
• Experience with JetBrains products.
• Relevant security certifications (CRISC, CISA, CISSP, etc.).

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

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