Role Description:

We are seeking a dynamic Project Manager to lead customer-facing mRNA and lipid nanoparticle (LNP) projects, with a primary focus on LNP development and delivery. You will be responsible for ensuring all project deliverables are executed on time, within scope, and aligned with client expectations.

The ideal candidate brings a solid scientific foundation, exceptional communication skills, sharp problem-solving abilities, and strong business acumen. You’ll serve as the key liaison between external clients and internal cross-functional teams — from R&D to manufacturing — requiring agility, diplomacy, and a results-driven mindset. Success in this role demands someone who thrives in GenScript’s fast-paced, collaborative, and high-performance culture.

Key Responsibilities:

• Partner with Commercial and Production teams to ensure seamless project execution and customer satisfaction.
• Capture detailed project requirements, clarify specifications, and align expectations with clients.
• Develop and communicate customized project plans to clients and internal stakeholders.
• Monitor order production progress, evaluate performance metrics, and implement process improvements.
• Provide scientific troubleshooting for unexpected results and propose data-driven solutions.
• Deliver timely project updates to clients via email/telecom, adhering to agreed milestones.
• Lead cross-functional coordination across all project phases (initiation to closure).
• Address client complaints or quality concerns, collaborating with Production to resolve issues.
• Maintain comprehensive project documentation (reports, records, and compliance files).
• Support Production in analyzing and expanding service offerings for the US market.
• Serve as an R&D consultant, translating client needs into actionable research plans.
• Represent the company at customer visits and scientific events (conferences, workshops).
• Fulfill additional tasks assigned by Project Leaders, upholding service excellence.

Qualifications:

• Master’s degree or higher in Chemical Engineering, Pharmaceutical Sciences, or a related field.
• Strong technical foundation in RNA biology and lipid nanoparticle (LNP) formulation, with hands-on laboratory or process development experience.
• Prior project management experience preferred — demonstrated success in coordinating cross-functional teams to deliver projects on time, within scope, and on budget.
• Direct research or development experience with mRNA and LNP platforms is a strong plus.
• Customer-centric mindset with excellent interpersonal and client-facing communication skills — both written and verbal.
• Proficient in Microsoft Office Suite and familiar with common bioinformatics or lab data management tools.
• Highly organized with strong analytical, prioritization, and time management skills.
• Proven ability to juggle multiple projects simultaneously without compromising quality or deadlines.
• Resilient under pressure — thrives in fast-paced, high-stakes environments.

Benefit:

• Medical Insurance/ Vision Insurance/ Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Short Term Disability Insurance
• New Child Leave
• Paid Time Off
• Paid Company Holidays per year
• Paid Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Float day
• Personal days

Perks: 

• Free colleague meals during shift
• Onsite massages Charis
• Onsite gyms

Compensation:
Salary range: $70,000 – $85,000 total compensation, including bonus, depending on experience and qualifications.