About the Role

The AI Integrations team builds the tools that bring AI into Telnyx's core products — think voice agents, intelligent messaging, and real-time AI features that improve our customer experience. We need a strong fullstack engineer to help us move faster.

This is a mid-level IC role. You'll own features end-to-end: building React interfaces, writing Node.js services, wiring up databases, and shipping things that work. AI experience isn't required — you'll pick that up here. What matters is that you can build solid fullstack products and want to learn.

What You'll Work On

• Fullstack features across our AI product suite — frontend to database
• Integrating LLMs and AI capabilities into real world applications (with support from the team)
• Building interfaces that make complex AI tools feel simple
• Shipping iteratively — we value working software over perfect plans

Tech Stack

Core (you should know this well):
React 18+, TypeScript, Tailwind CSS, Node.js, PostgreSQL, Prisma, TanStack Query, Docker, Kubernetes

Bonus (nice to have, happy to teach):
Next.js 15+, LLM integration, LangChain/LangGraph RAG/Embeddings, Vector Databases, MCP, WebSockets, WebRTC, Radix UI, Shadcn UI, Framer Motion

What We're Looking For

You're genuinely comfortable across the stack — not a frontend dev who can "do backend" or vice versa. You've built and shipped real features. You take ownership, communicate clearly, and don't need hand-holding.

AI interest is a plus, but we'd rather have a strong fullstack engineer who's curious than an "AI enthusiast" who can't ship.

We move fast on modern web tooling (React/Next, TypeScript, Tailwind). Expect frequent upgrades.

Values

• Ownership — you see things through
• Collaboration — you work well with others and communicate proactively
• Adaptability — comfortable with ambiguity and changing requirements
• Growth mindset — eager to learn, takes feedback well


#LI-KG1 #LI-VIETNAM
#LI-INDIA

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

Your daily tasks: 

• Develop and enhance the NAVER services
• Design and implement the NAVER Captcha SDK
• Conduct research on CAPTCHA technologies using AI

Your background:

• 4+ years of experience in front-end development using ReactJS, Next.js, JavaScript, and HTML/CSS
• Strong understanding of JavaScript and core web technologies
• Hands-on experience with cross-browser and cross-device development
• Passion for discussing frontend system stability and scalability
• Solid understanding of asynchronous request handling, AJAX, Node.js, and SSR
• Familiarity with data structures, algorithms, and distributed service architecture
• Experience with front-end performance optimization and debugging tools (e.g., Chrome, Safari DevTools)
• Experience with CI/CD pipelines and unit testing frameworks
• Proven ability to collaborate across multiple teams to deliver high-quality products

It’s a big plus if you:

• Experience developing SDKs or CAPTCHAs, or strong motivation to learn
• Experience integrating code obfuscation and protection techniques into client-side applications
• Experience developing video content platforms, especially short-form or media-rich services
• Experience working on large-scale, high-traffic frontend systems

Your daily tasks: 

• Develop and maintain Frontend services for NAVER Services
• Implement Server-Side Rendering (SSR), CI/CD pipelines, and monitoring solutions
• Development of the SSR server for Naver’s search service
• Development of the Next.js server for Naver’s stock service

Your background:

• 5 years of experience with software development in JavaScript or TypeScript
• 3 years of experience with front-end frameworks, full-stack development, or Application Programming Interface (API) development 
• 3 years of experience testing, maintaining, or launching software products
• A deep understanding of HTML and CSS
• A deep understanding of bundling
• Experience and understanding of development in a containerized environment
• Knowledge of web browser mechanisms and rendering processes
• Experience with integration testing, debugging, or troubleshooting

It’s a big plus if you:

• Experience in building JavaScript application libraries and frameworks
• Experience developing accessible technologies
• Experience with infrastructures
• Experience in respecting and improving legacy code
• Experience working with Cloud Build, Cloud Deploy, and GitHub Actions
• Self-motivated, proactive, honest, and have a positive attitude towards teamwork

We are looking for Frontend Engineers.

Job Description

• Develop NAVER Cloud Services
• Design and implement Frontend services
• Implement SSR, CI/CD Monitoring
• Co-working with Korea teams

Job Requirements

• 1~3 years of work experience on Frontend (junior level)
• Should have the knowledge on at least one of these technologies: Nuxt.js, Next.js, Node.js
• Enjoy discussions about the stability and scalability of Frontend systems
• Good understanding of asynchronous request handling, partial page updates, AJAX, NodeJS, SSR
• Experience in Data Structure, Algorithm, Distributed Service
• Understand the importance of writing high Maintainable Code, Clean Code
• Open-minded, honest and have a positive attitude towards people
• Good at communication skills in general and basic English skills in particular
• Cloud Basics: Understanding of IaaS vs PaaS vs SaaS, compute/storage/network fundamentals
• Networking Essentials: understand about network, DNS, load balancing, firewalls, VPC
• Have knowledge on at least one cloud platform: AWS/GCP/Azure

It’s a big plus if you 

• Have from 6 months of experience in development with Vue.js or willingness to switch to
• Have experience working with micro-frontends
• Hands-on experience with at least one major cloud (AWS, GCP, Azure)
• Have a certificate on one of above cloud platforms

We are looking for a Fullstack Engineer (Java/ReactJS). 

Your daily task:

• We are building a social platform that connects millions of fans with artists. We don’t just build websites or mobile applications — we engineer high-throughput, low-latency distributed systems. We are looking for a Full-Stack Engineer who can work on the Frontend using ReactJS and also develop Backend services in Java.

Your background:

• 3+ years of experience developing Event-Driven Microservice that can handle high traffic.
• 1+ years of experience working in React or Vuejs, Nextjs projects.
• Deep knowledge of Relational Databases (PostgreSQL, MySQL, Oracle).
• Experience with Event-Driven Architecture using Kafka.
• Understanding & experience in design patterns, data structure, algorithm, data consistency, idempotency.
• Basic communication in English.

It's a big plus if you:

• Have experience in Java Spring-Framework.
• Have experience in distributed database HBase, Cassandra, ClickHouse.
• Hands-on experience with Docker, Helm Charts, Kubernetes, or Cloud Platforms.