Your Impact

As a senior engineer on the team, you will be intimately involved in architecture decisions that shape this product. You live and breathe cloud services that require high availability and fast, consistent performance.

You operate in an AI-first engineering environment, where you leverage advanced AI systems to inform design decisions, accelerate development, and improve system reliability. You are expected to drive adoption of AI-enabled engineering practices across teams, ensuring scalable and efficient development workflows.

You will work closely with product managers and designers to ensure we are building the right solution for our customers, while also mentoring engineers on both system design and AI-first development practices.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.

• Lead engineering architecture design reviews, incorporating AI-driven insights and system modeling
• Set a high technical bar through code and architecture reviews, including evaluation of AI-generated code and patterns
• Mentor engineers on scalable system design and AI-first development practices
• Drive adoption of AI-assisted development tools and workflows across the engineering organization
• Work across teams with Product, Design, and Engineering to create integrated solutions
• Improve engineering processes by embedding automation, AI tooling, and intelligent workflows into planning and execution
• Build services that adhere to high standards on availability and latency in a mission-critical environment
• Leverage AI systems to optimize performance, observability, and operational efficiency

What You Bring

• Bachelor's Degree in Computer Science, Engineering, or related field
• 6+ years of professional software development experience
• Experience designing and delivering highly-available, scalable cloud-based systems
• Backend service experience in multiple managed languages such as Java, Scala, Go, C#, or similar
• Experience with SQL or NoSQL data stores
• Experience evaluating and integrating AI-assisted development tools into engineering workflows
• Strong understanding of how AI can be applied to improve developer productivity, system design, and operational efficiency

Benefits that benefit you

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free motorbike parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.

Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Your Impact

Imagine the year 2030. Advanced technology has automated routine tasks to put Police Officers back in the community, dramatically improving the quality and safety of our lives. Artificial Intelligence connects the dots and surfaces insights to help prevent crime and keep officers and citizens informed and protected.

Today, public safety officers spend up to 40% of their time on the job filling out paperwork. Not only is this tedious for officers, but the never-ending pile of paperwork reduces the amount of time they can spend out in the field, protecting their communities. That's why we're building Axon Records — a cloud-native web platform that cuts down on paperwork so that officers can spend more time prioritizing the safety of their communities.

As a Sr. Fullstack Engineer on the IRS Vietnam team, you will own features across the entire stack — from React-based UI to GraphQL APIs and Go microservices — and contribute directly to expanding Axon Records to international law enforcement agencies in the US, Australia, and the UK. You will help shape how the platform handles complex, country-specific reporting requirements at scale.

This is a high-impact role with opportunities for technical leadership and cross-team influence.

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software engineering manager
Responsibilities:

The Ideal Candidate

• You are a strong fullstack engineer comfortable owning features from the UI layer through to backend services and infrastructure
• You have a product mindset — you care about the end-user experience, not just the code
• You are self-directed and able to lead feature delivery across teams with minimal guidance
• You are a great communicator. You write design documents, participate in architecture discussions, and document best practices to raise the bar for the team
• You thrive in a distributed, remote-first environment and collaborate effectively across time zones

Sound exciting? We think so too. Apply now to join a team that's turning this vision into a reality.

What You'll Work On

• International NIBRS (US/CA/AU/UK) — Build and generalize OOTB spec generation pipelines to support crime reporting standards for US, CA, AU and UK agencies
• Form Builder — Extend the form validation engine to support country/state-specific rules, enabling international agency onboarding
• Localization & i18n — Localize Activity Logs, Notifications, and Workflows for international deployments
• Schema Store (Schemastorus) — Contribute to the schema registry that powers form validation and spec management across the platform
• API Gateway (Hermes) — Build and maintain the GraphQL API layer connecting React frontends to Go microservices via gRPC

Basic Qualifications

• 5+ years of experience building and shipping production web applications across the full stack
• Strong proficiency in React and TypeScript on the frontend
• Strong proficiency in at least one backend language: Node.js or Go
• Experience with GraphQL (Apollo Client and/or Apollo Server)
• Experience with gRPC and microservices architecture
• Experience scaling systems with Kubernetes and Docker
• Experience mentoring junior engineers and facilitating cross-team collaboration
• Experience with observability tools such as DataDog, Splunk, or Sentry

Preferred Qualifications

• Experience with internationalization (i18n) or building multi-locale, multi-tenant SaaS platforms
• Experience with Protocol Buffers and service-to-service communication patterns
• Experience designing for high availability, reliability, security, and performance
• Familiarity with TypeORM, MySQL, or similar ORM/database tooling
• Experience with CI/CD pipelines and infrastructure-as-code (Terraform, Helm)
• Influences peers, advises senior leaders, coaches and mentors junior team members

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.

Develop and strengthen financial processes that create client value

Role Overview

We are looking for detail-oriented professionals to support our Accounts Payable function through high-volume invoice processing or specialized freight auditing, validating invoices against contracts, rate agreements, and shipment records while collaborating with internal teams and external vendors to resolve discrepancies. The ideal candidate has strong analytical skills, attention to detail, and experience in freight auditing or accounts payable.

Key Responsibilities

• Enter a high volume of invoices, ensuring timeliness and accuracy.
• Support the implementation of automation tools and identify opportunities to streamline workflows and reduce manual errors.
• Identify opportunities to streamline invoice processing and reduce errors.
• Review and validate freight invoices against contracts, rate agreements, and shipment records to identify discrepancies in rates, surcharges, or billing.
• Identify and resolve discrepancies related to rates, surcharges, accessorial charges, and billing errors.
• Collaborate with carriers, vendors, and internal stakeholders to resolve billing disputes and discrepancies efficiently.
• Maintain professional and proactive communication with vendors to ensure timely dispute resolution.
• Maintain accurate financial records, audit findings, and documentation of transactions within AP and ERP systems.
• Ensure adherence to company policies, contractual terms, and regulatory requirements in freight auditing.
• Contribute to reconciliation efforts and, for senior roles, assist in training team members on vendor auditing processes.

Qualifications & Requirements

• 3 – 5 years of experience in Accounts Payable, finance, data entry, or logistics/freight auditing.
• Degree in Finance/Accounting or related functions.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis) and experience with AP is a plus.
• Familiarity with ERP systems (e.g., NetSuite) and audit tools like KBS is a plus.
• Understanding of invoice matching, shipment records, freight rate structures, and accessorial charges.
• Strong ability to identify discrepancies, analyze root causes, and recommend effective solutions.
• Effective written and verbal communication skills for professional interactions with internal teams and external vendors.
• Knowledge of financial controls, regulatory requirements, and company audit metrics.
• Ability to work in a matrixed environment with multiple stakeholders.

The Opportunity:

As an Ocean Operations Associate, you’ll sit at the core of this transformation, owning performance management for our ocean gateway operations in Vietnam. You’ll collaborate with ocean carriers, freight forwarding and trucking partners, as well as cross-functional teams across Flexport, to drive consistent execution, build scalable processes, and deliver high-quality service for our clients.

You will:

• Build and implement operational performance frameworks, processes, and tools to measure partner performance in the Vietnam market.
• Manage and drive the performance of ocean carriers and forwarding partners, using global metrics, dashboards, and reporting to ensure consistency and quality.
• Act as a strategic advisor and coach to external partners and internal operators, identifying gaps and driving solutions through process standardization and training.
• Design and deliver training programs to upskill partners and internal teams, focusing on operational excellence.
• Lead onboarding for new shippers, ensuring a smooth experience and setting them up for long-term success.
• Manage client communications and proactively resolve operational escalations.
• Support creation of internal enablement content so commercial and ops teams can confidently manage import/export flows.
• Define and monitor performance and product adoption metrics in alignment with key stakeholders, including Global Ocean BU and Account Management.
• Prepare analysis and presentations for monthly/quarterly business and partner reviews.
• Work on continuous process improvements
• Additional projects and duties as assigned

You should have:

• A BA/BS degree and 2–4+ years of experience in logistics, supply chain, program/project management, or consulting.
• Strong written and verbal communication skills in both Vietnamese (native) and English (business level).
• Excellent stakeholder management skills with the ability to build trust, influence cross-functionally, and work across cultures.
• Commercial awareness and strategic thinking, with the ability to turn insights into action.
• Experience driving initiatives from idea to execution with high attention to detail.
• Comfortable working with data to diagnose problems and validate solutions.
• A bias toward action, the courage to challenge the status quo, and a mindset focused on continuous improvement.
• A "compliance-first" attitude—you understand that global trade runs on trust and regulation.

The Opportunity

As a Senior Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Vietnam.

What You’ll Do

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
• Act as the first escalation point for all shipments exceptions
• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Build strong relationships with customers, internal stakeholders, and external service providers.
• Supervise a small team of associates and collaborate closely with other departments.
• Step in as acting squad lead when required, preparing for future leadership roles.

What We’re Looking For

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• 3–7 years of experience in freight forwarding, or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Fluent in Vietnamese; comfortable communicating in English (written & spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented, proactive, and able to handle multiple shipments under pressure.
• Customer-focused mindset with strong problem-solving skills.

What You’ll Gain

• Opportunity to lead a small squad and grow your leadership skills.
• Hands-on experience in Vietnam’s air freight operations with Flexport’s global network.
• Clear career path to Team Leader or Manager roles as Flexport Vietnam scales.
• Exposure to global systems, tools, and best practices in logistics.

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software Engineering Manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 2 years experience of professional embedded software development. Understanding of computer science fundamentals in data structures, algorithms, run-time analysis, object-oriented design and code quality verification.
• Solid programming skills, and programming language experience with C/C++, Golang.
• Experience with embedded Linux development, writing unit test, integration and/or system level tests.
• Strong in embedded software problems troubleshooting and solving skills.
• Have knowledge of embedded networking tech stack (network protocols TCP/IP, UDP, Bluetooth, DNS, WiFi, etc.).
• Ability of quick learning and adapt to new technologies and systems.
• Good English communication.

Referred

• Master’s Degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• Familiarity with CI/CD tools (such as Jenkins, TeamCity), source code repositories (i.e. Git), Jira
• Knowledge of security in computing.
• Yocto experience.
• Agile Software Development Lifecycle methodology.

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

The Position

MetaDefender Drive’s technology is a fusion of a hardened USB platform, a customized secure Linux scanning environment, and multi-layer OPSWAT threat detection engines, allowing it to deeply inspect a system before it joins a network, with zero reliance on the system’s own OS.

At OPSWAT, building software is like solving puzzles: every line of code matters. Every piece of code is contributing to the big picture. Working in the OPSWAT team, every one of us is a unique and irreplaceable talent contributing to building a great software management and security product. 

If you are a knowledgeable, creative, passionate individual who is interested in designing and building unique security software that no one else is building, then we want you! 

What You Will be Doing

• Research, design, develop and implement OPSWAT products using C++ in Linux environments. 

• Provide inputs for documentation of new or existing programs. 

• Collaborate with teams like software engineering on interesting Linux projects.

• Monitor Linux applications, services, system performance and security

• Research feasibility of implementations as a proof of concept; Troubleshoot issues on Linux environment and outages

• Participate in receiving and giving peer code reviews. 

What We Need from You  

• Bachelor’s degree in Computer Science or a related field

• 5+ years of hands‑on experience with C++ and related technologies

• Solid expertise in operating systems, including Linux (U‑Boot, kernel concepts, Yocto) and Windows OS, with 5+ years of experience

• Solid foundation in data structures and algorithms, with proven problem‑solving capability and 5+ years of experience

• Solid understanding of database systems, including schema design and query development, with 5+ years of experience

• Strong programming skills in Shell scripting and C/C++, with proven ability in coding and debugging

The Position

As the Regional Sales Manager for Vietnam, you will be responsible for owning the revenue generation process and exceeding company revenue targets in Vietnam by learning the OPSWAT technology, developing and implementing a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will be held accountable for building long-term relationships inside target accounts and with BFSI, Enterprise and Critical Infrastructure related industries to solve strategic issues and generate opportunities. This role will be both strategic and hands-on, managing and working with senior management to develop and advance current and new revenue models. The ideal candidate will have multiple years of continually exceeding multi-million-dollar sales quotas while forecasting accurately and selling cybersecurity solutions.

This position will cover the Vietnam territory and is highly preferred to base in Hanoi.

What You Will Be Doing

• Strategically targeting business opportunities that leverage high-value use cases in primarily banking, financial services, insurance and enterprise industries.
• Developing and executing sales strategies and tactics to sell OPSWAT products, solutions and services in order to exceed sales quotas.
• Communicating value propositions to clients that speak intimately to their needs and requirements.
• Utilizing client-centric, solutions-oriented selling strategies and a hunter’s mentality to identify, qualify and convert enterprise sales.
• Effectively articulating financial ROI/TCO value and build value throughout the negotiation process.
• Maintaining extensive account and opportunity detail in the Salesforce CRM system, including account win plans, customer touchpoints and sales inhibitors.
• Accurately forecasting and reporting revenue projections to management.
• Overachieving annual quotas measured quarterly.
• Performing other tasks assigned by the direct supervisor.

What We Need From You

• You have from 5+ years of experience successfully selling technology products and Cybersecurity solutions to BFSI, Enterprise and Critical Infrastructure related accounts in Vietnam
• You have a Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• You possess an understanding of security threats, solutions, and security tools.
• You have a successful track record selling complex-solutions directly to enterprise accounts in Vietnam.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• You keep your pipeline accurate and your forecast updated for management.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• Ability to work in a fast-changing environment and able to work under pressure.
• You have excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You have strong sense of urgency and personal accountability In depth knowledge of sales tools (i.e. Salesforce)
• You are highly ethical and professional personal conduct.
• You are able to travel as necessary to your assigned accounts, or as required by the company.

We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:

• Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
• Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps

Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.

Available Schedules (all times ICT/Vietnam)

Schedule A — 32 hours/week

Monday, Friday, Saturday, Sunday: 06:00–14:00

Schedule B — 32 hours/week

Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00

Schedule C — 24 hours/week

Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00

Please indicate which schedule(s) you’re interested in when applying.

What You’ll Do

• First responder for employee IT support via helpdesk tickets, chat, and other channels.
• Troubleshoot issues across Windows, macOS, and Linux environments.
• Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
• Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
• Handle zero-touch workstation deployment and remote endpoint management.
• Monitor systems and security tooling for alerts or events requiring escalation.
• Maintain support documentation and runbooks.
• Coordinate with vendors on hardware procurement, returns, and repairs.
• Take on project work — system improvements, automation, and new solutions during downtime.

You May Be a Good Fit If You Have

• Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
• Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
• Working familiarity with identity and access management — Okta, Active Directory, or similar.
• Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
• Familiarity with Linux servers and/or Windows Server environments.
• Some scripting ability (Bash, Python, or similar) or willingness to develop it.
• Basic understanding of cybersecurity principles — hands-on experience is a plus.
• Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.

Bonus

• SSO and provisioning protocols (SAML 2.0, SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals, VPNs, and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding, least-privilege access).

Work Style

• Independent on weekends with escalation paths for critical issues.
• Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
• We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
  
  
  
  
  
  
  #LI-KG1
  #LI-VIETNAM
  #LI-INDIA

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

Job Details

• 💼 Revenue team 
• 📍 Vietnam
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English and Vietnamese 

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

Summary 

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. 

Job Description 

At Aperia, we rely on a dynamic team of Human Resources personnel to support our ever-evolving employee population. We’re seeking a Senior Talent Acquisition who is responsible for collaborating with current Talent Acquisition team for end-to-end recruitment process for IT positions, focusing on senior level. The ideal candidate will have a strong background in technical recruiting and a proven track record of finding and engaging top IT talent. This role requires close collaboration with hiring managers and the Talent Acquisition team to ensure a smooth and efficient recruitment process.

Core Responsibilities 

• Collaborate with TA and Hiring Managers:
  • Work closely with Talent Acquisition (TA) teams and hiring managers to understand the specific technical requirements for each role.
  • Develop and maintain strong relationships with stakeholders to ensure alignment on recruitment strategies and goals.
• Find and Engage Top IT Talent:
  • Source and connect with highly skilled IT professionals through various channels, including job boards, social media, networking events, and referrals.
  • Utilize advanced sourcing techniques to identify and attract passive candidates.
• Manage Candidate Pipelines:
  • Oversee the recruitment process, ensuring a seamless journey from sourcing candidates to their placement.
  • Maintain and update candidate databases and tracking systems to ensure accurate and up-to-date information.
• Conduct Interviews and Assessments:
  • Perform initial screenings and assessments to evaluate candidates’ suitability for technical roles.
  • Coordinate and schedule interviews with hiring managers and other stakeholders.
• Ensure a Positive Candidate Experience:
  • Provide timely and constructive feedback to candidates throughout the recruitment process.
  • Ensure a positive and professional candidate experience from initial contact to onboarding.

Functional Responsibilities 

• Propagate an environment of attention to detail and organizational skills.
• Communicate relentlessly with team, manager and leadership, to ensure transparency in all talent initiatives.
• Identify and implement key talent performance metrics and monitoring solutions to measure success.
• Excellent inter-personal and communication skills, able to engage with users and stakeholders across disciplines, verbally and in writing.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail.
• Use the highest levels of professionalism, diplomacy in working relationships across teams. 

Technical Skills 

• At least 5 years’ experience in talent acquisition, focusing on IT talent in recent 3 years.
• Proven experience in attracting and onboarding top IT talents for high-demanding requirements, including senior/principal/lead positions that require multiple programming language comprehension.
• Possess strong network connections among IT communities, in Vietnam and particularly in Ho Chi Minh city.
• Knowledge and insights on the Vietnam IT talent market, including talent availability, market trends, and competitive intelligence. 
• Demonstrated experience in employer branding, recruitment marketing, and utilizing social media and other channels for talent attraction.
• Data-driven mindset, using metrics and analytics to evaluate recruitment performance, identify areas for improvement, and optimize recruitment strategies 
• Excellent communication in both English and Vietnamese; be able to build and maintain close relationships with candidates, hiring managers, and other stakeholders.  

Things that will separate you from the rest 

• Degree in IT-related field.  
• In-depth understanding of IT roles, technologies, trends, ability to assess technical skills.  
• Previous experience working with C-level as hiring managers is highly desirable. 

Eligibility Requirements 

• Must be willing to submit to a background investigation and drug test as part of the selection process. 

Job Type 

• Full-time 

Schedule 

• Monday to Friday 

Work Location

• The Six8 Building: 24-26 Phan Dinh Giot, Tan Son Hoa Ward, Ho Chi Minh City

Benefits

• Health insurance  
• Dental insurance 
• Paid time off 
• Parental leave 
• Childcare assistance 
• Education reimbursement 

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Lead for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Lead for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning.
• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness.
• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy.
• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists.
• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred).
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
• Commercial acumen with the ability to balance short-term results and long-term market building.
• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels.
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position is located in Ho Chi Minh, Vietnam

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Vietnam identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Manager for Flights in Vietnam, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Vietnam market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Vietnam, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Vietnam aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Vietnam highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

We are seeking multiple highly skilled Full-Stack members of Technical Staff (MTS) to join our CoreAI organization, driving end-to-end development of AI systems across Cloud, Edge Devices, Mission Critical and Robotics platforms.

This role goes beyond pure research. You will operate across the full stack, from data, models, and infrastructure to system integration and production deployment, to deliver scalable, real-world AI solutions. You will work on cutting-edge applications spanning computer vision, NLU, multimodal AI (MLLMs), and GenAI, enabling intelligent perception, reasoning, and action in mission-critical environments.

As a senior technical leader, you will partner closely with research scientists, machine learning engineers, hardware, firmware, and product teams to translate advanced algorithms into robust, production-ready systems that operate reliably at scale.

Why This Role

You will have the opportunity to own and shape end-to-end AI systems that operate in real-world environments, bridging the gap between cutting-edge research and impactful production deployment. This role is ideal for engineers who thrive at the intersection of AI, systems, and product, and want to build scalable, high-impact solutions across cloud and edge.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Own end-to-end system development across data pipelines, model development, evaluation, and deployment for AI-powered products.
• Design and build scalable, production-grade systems for real-time perception, multimodal understanding, and decision-making.
• Develop and deploy models across cloud and edge environments, including resource-constrained devices.
• Architect and optimize full-stack AI pipelines, including:
• Data collection, curation, and labeling strategies
• Training, fine-tuning, and evaluation of CV/NLU/ML/MLLM models
• Inference optimization (latency, throughput, cost, power)
• Translate research advances in computer vision, NLU, GenAI, and multimodal LLMs into production systems.
• Collaborate cross-functionally with MLE, hardware, firmware, and product teams to integrate AI into real-world systems.
• Optimize solutions for hardware-specific acceleration (GPU, NPU, DSP) and edge deployment.
• Define and drive evaluation frameworks and metrics to ensure system performance, reliability, and safety.
• Lead technical direction for complex, ambiguous problems and influence system architecture across teams.
• Contribute to technical design docs, internal knowledge sharing, and long-term platform strategy.

Basic Qualifications

• Master’s, or PhD in Computer Science, Electrical Engineering, or related field
• 8+ years (L8) or 10+ years (L9) of industry experience building production systems
• Strong programming skills in Python/C++ and experience with modern ML frameworks (e.g., PyTorch, TensorFlow)
• Proven experience delivering end-to-end systems from concept to production
• Deep expertise in one or more areas:
• Computer Vision (detection, tracking, segmentation, video understanding)
• Multimodal AI / MLLMs
• GenAI and large-scale model systems
• Experience building and scaling distributed systems or cloud-based ML pipelines
• Experience optimizing models for latency, cost, and deployment constraints

Preferred Qualifications

• Experience deploying AI both on Cloud (AWS, AzureML), edge devices (e.g., mobile, embedded systems, robotics platforms on Qualcomm, NVIDIA, Intel)
• Familiarity with hardware acceleration frameworks (TensorRT, ONNX, SNPE, etc.)
• Experience with real-time systems and streaming data pipelines
• Knowledge of multimodal data processing (vision, audio, text, sensor fusion)
• Experience with AWS or other cloud platforms for large-scale inference and training
• Strong system design and architecture skills across cloud ↔ edge environments
• Track record of technical leadership, mentoring, and driving cross-team initiatives
• Experience in privacy-preserving AI, security, or safety-critical systems

Benefits that Benefit You

• Medical, Dental and Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact 

Digital Evidence Management Systems are key to officer efficiency and Axon’s mobile applications, View and Capture, play critical roles in evidence acquisition. Axon View interacts with body-worn cameras to display live camera streams, or to view and tag previously-collected evidence. Axon Capture collects digital evidence (photos, videos, audio) and uploads to evidence.com for later processing.

As a iOS engineer on our team, you will be a key part of our next generation of mobile applications. You’ll ensure our codebases interact with platform SDKs related to photos, videos, audio, file management, networking, WiFi and bluetooth. You’ll write code that interacts with custom-made devices, such as Axon Body-Worn Cameras. You’ll ensure our codebase is performant and meets the highest data privacy standards.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Engineering Manager, Mobile Development

Your Day-to-Day

• Design, implement and maintain features within Axon View, Axon Capture, and related shared libraries.
• Participate in Scrum ceremonies.
• Collaborate within the Scrum team to ensure we hit our sprint goals, collaborate with other groups to ensure we build and ship the “right” thing.

What You Bring

As a iOS Engineer I, you’ve created mobile applications for years. You know the platform inside and out and you remember how it has changed over the years. You’re familiar with key frameworks and technologies important to our applications (Networking, Bluetooth, WiFi, Photo, Video). 

You drive engineering efforts to completion. You evaluate, plan, estimate, communicate and collaborate. You ramp up quickly, solve problems and resolve ambiguity. You are ready to candidly and respectfully share your wisdom and knowledge for the betterment of our team, our code and our product.

• Bachelors in Computer Science or equivalent work experience.
• 3+ years shipping high-quality iOS applications
• Strongly competent in Swift, familiar with Objective-C, and Swift / Objective-C compatibility
• Strong track record of delivering solid code on a schedule
• Experience that demonstrates learning & application of the latest native technology: Swift UI, Swift Package Manager, iOS & WWDC releases
• Excellent communication

Preferred Qualifications

• SDKs: experience related to Bluetooth, WiFi, Networking, Camera (Photo/Video), Audio, File Management, connecting to and interacting with third party hardware, UI
• CI/CD: experience creating and managing automation and integration
• Toolchain: Cocoapods, Swift Package Manager

Nice-to-have

• Monitoring & Alerting experience

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

You will be part of a critical team that designs technology that has a direct impact on increasing transparency and protecting truth. You will work with a team of talented software engineers, product managers and visual designers to create the mobile experience for our existing products. Your experience shipping mobile applications will allow you to rapidly innovate new and existing mobile applications and bring them to market. You will get the opportunity to build high quality applications using the latest mobile technologies available.

Our existing products are already well established in major agencies around the globe. Adding a mobile experience to these systems will unlock even more potential for new and existing customers. Get in early to create the foundation for the mobile experience. This role provides an awesome opportunity to work on our Fleet 3 mobile, Axon Device Manager and Device Pooling Apps for phones and tablets. Check out this inspiring video of fleet 3 tracking a Ferrari!

As part of our mobile team you’ll provide the team with guidance and direction to incorporate some of the latest Android technologies as we deploy our mobile apps to market.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports To: Engineering Manager

• Design, implement and maintain features within Axon Device Manager, Axon Device Check out and Fleet 3 Dashboard
• Work across teams with Product, Design, and Engineering to create an integrated solution.
• Focus on execution, set a high technical bar for the team through code and design reviews.

What You Bring

• 2 years of industry experience shipping Android applications to the Google Play Store.
• Understand the ins and out of mobile phones; expected to lead mobile design reviews as well as the implementation of their designs to release and post-release monitoring
• Experience with modern architecture (MVVM, MVI, etc) including unit testing
• Android experience with Retrofit, Coroutines, Okhttp, Hilt, Jetpack Compose
• Experience working with remote data via REST and JSON
• Understanding and experience with networking protocols such as TCP, UDP, DHCP, DNS, Server-Sent-Events, Websockets (debugging with Wireshark or Charles a plus)

Nice To Have

• SDKs: experience related to Bluetooth, WiFi, Networking, Camera (Photo/Video), Audio, File Management, connecting to and interacting with third party hardware
• Experience working with video streaming and IoT devices / connectivity over BLE or Wifi

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

At Axon, we build technology that helps protect life. Behind that mission are people who need to learn quickly, grow continuously, and perform at a high level.

As a Learning & Development Program Manager II, you will design, build, and deliver learning programs that strengthen capability across the business. You will partner with regional and international stakeholders, with a primary focus on Vietnam, to identify needs, create effective learning solutions, and scale programs that improve performance, leadership, and employee development.

This role is ideal for someone who blends strong instructional design, facilitation, program management, and stakeholder partnership skills — and who knows how to turn learning needs into practical, high-impact solutions.

What You’ll Do

Location: Hybrid in Ho Chi Minh City, Vietnam
Work Location
This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.

• Lead learning programs end to end, from needs analysis through design, delivery, measurement, and continuous improvement
• Partner with regional and international stakeholders, with a primary focus on Vietnam, to identify capability gaps and learning priorities
• Design and develop learning solutions across multiple formats, including live training, virtual sessions, workshops, and digital learning
• Facilitate engaging learning experiences for employees, managers, and leaders
• Build scalable learning journeys that support onboarding, role development, leadership capability, and organizational effectiveness
• Collaborate with subject-matter experts and cross-functional partners to create relevant, high-quality content
• Train and support internal facilitators to deliver learning programs effectively and consistently
• Measure program impact using feedback, participation data, assessments, and other relevant metrics
• Manage multiple projects and stakeholders in a fast-moving environment with changing priorities
• Stay current on L&D trends, tools, and best practices, and apply them thoughtfully

What You Bring

• 5+ years of experience in learning and development, instructional design, talent development, or a related field
• Experience managing learning programs from strategy through execution and evaluation
• Strong facilitation skills and confidence leading both in-person and virtual learning experiences
• Experience designing content across multiple modalities, including instructor-led, virtual, and self-paced learning
• Strong project management and stakeholder management skills
• Excellent written, verbal, and presentation skills
• A data-informed approach to evaluating learning effectiveness and improving programs over time
• Comfort working across regions, cultures, and time zones
• Proficiency with common learning and content development tools such as PowerPoint, Workday Learning, iSpring, Articulate, Canva, or similar platforms
• A collaborative, self-directed mindset and the ability to thrive in a dynamic environment
• Experience supporting teams in Vietnam and broader international markets is a plus
• Bachelor’s degree in Education, Adult Learning, Human Resources, Organizational Development, or a related field preferred

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free motorbike parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

Enterprise Customer Solutions Manager

Company Introduction

Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products. Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our goal is to provide our customers unprecedented visibility and insights into the impact their organization has on the environment. Leveraging the latest breakthroughs in data science and software, our technology will empower teams and leaders to mobilize their organizations to continuously improve their greenhouse gas emissions metrics.

About The Role (What you will get to do)

Our Customer Solutions team is looking for a proven Enterprise Customer Solutions Manager to guide our enterprise customers through an environmental sustainability digital transformation. The objective will be to drive business and technical value for customers in varying maturity stages of their environmental sustainability journey. You will understand the Persefoni product in great depth to foster customer engagement and user adoption. The goal will be to quickly onboard new customers and ensure they get the most from the Persefoni product and support.

In Customer Solutions, you will be proactive in defining the strategic direction and operational strategies for your accounts. You will act on the customer’s behalf to ensure they achieve their carbon and sustainability goals, and you will champion their product needs as the voice of the customer. There will be opportunities to identify areas for continuous improvement, contribute to process definition and most importantly develop the talent within our department.

If you are a customer champion, passionate about solving problems, advising customers, and making the world more sustainable, you will bring tremendous value to our customers and team!

Responsibilities (What we expect)

• Cultivate the successful accelerated adoption and onboarding of the Persefoni platform at key organizations to help customers realize the business value of our partnership and offerings.
• Own the customer journey as the main point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Provide coaching and education to improve adoption of the Persefoni product. 
• Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies.
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and blogs.
• Partner with Sales, Solution Architecture, Marketing, and Executives to help ensure expansion opportunities are identified and closed successfully.
• Support subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvements.

Qualifications (What you bring to the role)

• 3+ years CSM or Account Management experience and preferably within the SaaS industry.
• Experience working closely with C-level / SVP-level executives.
• Experience with executive business reviews.
• Experience in ESG performance, sustainability management, or environmental consulting is a plus.
• Experience in technical training and adoption.
• Engaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professional.
• Comfortable in a fast-paced, global team. 

How You'll Know You’re on the Right Track

• You will be able to articulate how Persefoni incorporates carbon accounting standards and sustainability reporting frameworks within our platform in your first 3 months.
• You will demonstrate proficiency in the Persefoni platform and deliver an amazing customer onboarding experience in the first 3 months.
• You will be capable of using Persefoni systems and processes (including SFDC, ChurnZero, Zendesk, etc.) to appropriately track and report on relevant customer activities and information within your first 3 months.
• You will ensure customer health is high for renewal purposes and mitigate any risk on the account that could result in churn within your first 3 months.

Job Type:

Full-time position located in Ho Chi Minh City, Vietnam governed by Vietnam labour regulations, with the Persefoni entity being established in Vietnam.   

Interview Process

• Step 1: Interview with Talent Acquisition

• Step 2: Interview with Vietnam Customer Solutions team

• Step 3: Interview with Director, Customer Solutions

• Step 4: Interview with VP, Customer Solutions

• Step 5: Offer extended

• Step 6: Background check and onboarding

Persefoni is an Equal Opportunity employer

We are committed to valuing and respecting people and organizations of all backgrounds. We proudly bring this to life by fostering a culture of innovation, creativity, diversity of thought, and inclusion.

We strive for each of our team members to be able to show up for work every day as their genuine selves. Similar to the reverence given to Earth’s biodiversity, we recognize the vast potential that exists when all of the facets of diversity within our team are appreciated and illuminated. This policy extends to all aspects of our employment practices.

Your Impact

As the Engineering Manager for Mobile, you will lead and grow the team that designs the technology powering Axon Device Manager, Axon Device Checkout, and the Fleet 3 Dashboard—mobile IoT applications that connect Axon devices to officers in the field, promoting transparency and protecting truth worldwide. Looking ahead, this role is scoped for expansion: you will help define and staff the next wave of Axonʼs mobile offerings, consolidating experiences where it makes sense and scaling our platform to support additional applications and features still on the roadmap.

You'll collaborate daily with software engineers, product managers, designers, and a Release Manager to turn bold product concepts into secure, reliable mobile and frontend experiences. Your deep expertise in Android, iOS, or modern frontend development (React, TypeScript), along with broad knowledge of modern application architecture, release practices, and observability, will enable you to set technical direction, unblock delivery, and raise the bar on code quality and system design. Based in Ho Chi Minh City, you'll lead a team of engineers in Vietnam while partnering closely with peer engineering leaders and product teams in the U.S., fostering a culture of innovation and continuous learning that accelerates feature velocity without compromising quality and stability.

Our mobile products are already trusted by major agencies across the globe. Under your leadership, enhanced mobile capabilities—real-time video streaming, AI-driven insights, and seamless device management—will unlock even more value for new and existing customers. The software you shepherd to market will empower officers to act faster, capture truth, and ultimately Protect Life.

Where You’'ll Work

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
What You’ll Do
Reports To: Engineering Manager
Direct Reports: 5-8 Software Engineers

• Ensure alignment of team objectives with organizational goals and priorities.
• Drive execution—planning, backlog grooming, stand-ups, demos, and retrospectives—so the team ships predictably and learns continuously.
• Deliver new features, performance optimizations, and reliability enhancements to customers on a predictable, high-quality cadence.
• Provide dotted-line leadership for the mobile team in Vietnam—reviewing architecture, roadmaps, and release readiness while empowering their local manager for day-to-day execution.
• Partner with Product and Design to craft intuitive, resilient mobile experiences.
• Work cross-functionally with other engineering teams (Cloud, Firmware, Middleware, Other Mobile Teams) to deliver seamless integration of key components.
• Contribute to architecture discussions, perform thoughtful code and design reviews.
• Collaborate with Recruiting to attract top talent, then onboard, mentor, and develop engineers through regular 1:1s, feedback, and growth plans.
• Champion modern engineering practices—CI/CD, automated testing, and observability—and cultivate a culture of continuous improvement and ownership.

What You Bring

Must-Have

• Experience – 8+ years in mobile or software development, with at least 3 years managing engineers; demonstrated success planning and delivering multiple overlapping projects that span several months.
• Scalable Processes – Hands-on practice establishing engineering workflows that prioritize quality, security, maintainability, extensibility, and operational discipline.
• Leadership – A track record of guiding and mentoring diverse teams while supporting both technical mastery and career growth.
• Technical Expertise – Deep proficiency in one of: Android, iOS, or modern frontend development (React, TypeScript), including shipping production apps to Google Play, the App Store, or deploying large-scale production frontend applications to real users.

Nice to Have

• Familiarity with two or more of: Android, iOS, and modern frontend frameworks (React, TypeScript). Desktop experience (e.g., Electron) is a plus.
• Knowledge of Video Streaming and IoT Device Connectivity.
• Familiarity with networking protocols such as TCP, UDP, BLE, and Wi-Fi, and comfort using tools like Wireshark or Charles for troubleshooting.

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

Your Impact

As a Frontend Software Engineer at Axon, you involve in multiple activities to extend our product capabilities as well as solidify it for new customers. You also take the lead in our new initiatives that leverage technologies to make safer life for millions of people around the world.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Participating in code reviews and architecture design meetings.
• Owning and driving end-to-end features with Product and Design.
• Ensuring that your code hits a high bar for quality and performance.
• Partner with internal teams and agencies to make public safety data accessible and actionable.
• Influence peers, advise senior leaders, coach and mentor junior team members.
• Facilitate cross-team collaboration among engineers and contribute to the broader community of Axon engineers.

What You Bring

• Good computer science backgrounds (programming, data structure, algorithm)
• 2+ years of experience in designing, developing and operating front-end web application
• Previous experience working as a ReactJS developer
• Proficient understanding of Javascript
• Clear communication in English

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

As a Technical Program Manager, you will leverage your leadership skills and expertise to partner with engineering and product management teams to drive projects from inception, through design, development, and deployment. You’ll collaborate with product management and engineering teams to translate initial proposals into executable plans, ensuring that requirements are clear. Once plans are developed, you ensure plans stay on track by leveraging mechanisms that manage scope, risks and ensure healthy execution heartbeat to ensure initiatives to develop new products and features are completed on-time, on-budget, delight our customers and make a measurable social impact.

You’ll also have a outsized force-multiplier impact working across all pillars (business units) at Axon.

The ideal candidate is an experienced technical program manager who has a proven track record of executing and coordinating complex software deliverables across multiple teams and job roles. Sitting at the middle of product, design, and engineering, you should love to build relationships across a wide variety of personalities, while driving the execution of the product. You leverage your technical expertise and detail-oriented mindset to help the team identify, prioritize, and troubleshoot blockers and manage cross team dependencies.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Director of Technical Program Management
Direct Reports: None

• Lead execution across product management, engineering, and design teams to build excellent, data-driven project plans and schedules.
• Drive process improvements in your space to build better faster so they teams are more effective and can deliver with higher velocity because of your impact.
• Own your dependencies & invent and simplify as you face challenges pushing everyone towards the right outcome.
• Tracking all major risks/issues/roadmaps and ensure clear communication of issues
• Build trust with senior leaders by aligning your priorities with theirs, providing timely, accurate, and succinct status updates, and helping other teams when needed
• Leading by example with thoroughness, detail, and care for our customers.
• Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them.
• You’ll help teams capture and improve detailed process and software architectural documentation as needed.
• Communicate regularly and effectively with our teams in Seattle, Scottsdale, Vietnam and Finland.

What You Bring

• Bachelor’s degree in Computer Science, Software/Electrical Engineering, Data Science, or other related field
• 7+ years professional experience in leading and managing system/software delivery, with at least 2 specifically in a technical program management role.
• High degree of competency and proven success with project management including: Agile Software Development Lifecycle methodology, identifying and managing risks, tracking dependencies and milestones, and communicating overall project status.
• Evidence in work history of owning and driving large, ambiguous technical software programs
• You are able to learn quickly and cannot only deal with ambiguity, but can effectively partner with others to reduce ambiguity
• You resonate with Axon's Values and our mission that technology can be applied to tackle public safety's biggest challenges.
• Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building
• Strong written and verbal English communication skills
• Experienced with enterprise SaaS or other mission critical software product is a plus.
• Experienced with cloud IaaS and PaaS offering such as AWS and Azure is a plus.

Benefits that Benefit You

• Medical, Dental and Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

Officers can spend up to a third of their shift staring at a computer screen, populating boxes and filling out forms. While essential, there is a direct trade-off – when an officer is tied up on a computer, they aren't actively patrolling or engaging with their communities.

Axon Records is our state-of-the-art records management system. Axon Records re-imagines the way officers write reports in the field to how detectives help prosecute crime. Police reports come to life with video at the heart of the record to tell the full story. By leveraging AI and Machine Learning towards data, we can support new strategies for how officers get paperwork done accurately while increasing their safety and ability to serve their community more effectively.

We believe that happy teams take good care of their customers, so we foster a friendly, open, introspective team culture that encourages everyone to speak their mind and deliberately avoids red tape, unnecessary rituals, politics, and jerks. 

We believe we can only succeed if we deeply understand our customers and get to know them personally. We spend a lot of time with law enforcement officers to learn about their needs, watch their experience and see the real impact of our work. Your first ride-along with a patrol officer will forever change your perception of what the job is, and what the city is like.

What You’ll Do

Location: This role is based out of our Ho Chi Minh City Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Design Manager
Direct Reports: none

• Own Key Product Areas: Take ownership of specific Standards features. Design and deliver user-centric solutions that align with product goals and enhance the overall user experience.
• Contribute to Product Strategy: Work closely with Product Management to influence product direction and prioritize investments.
• Execute End-to-End Design Process: Lead the design process for these product areas—from research and discovery through prototyping, testing, and final implementation—ensuring high-quality outcomes.
• Conduct User Research: Collaborate with Product Managers to plan and execute user research to uncover insights and inform design decisions. Leverage user research and data to inform design decisions and iterate on solutions based on feedback.
• Leverage AI Thoughtfully: Design experiences that responsibly integrate AI by clearly communicating when and how AI is being used, ensuring transparency, trust, and usability.
• Collaborate Across Teams: Work with US-based and local PMs, engineers, and designers, navigating time zone differences with flexibility and clear communication.
• Design for Multi-Modal Experiences: Focus on creating seamless, user-friendly solutions across mobile and desktop platforms that address diverse user needs.
• Simplify Complexity: Turn complex workflows into intuitive, scalable designs that are easy to understand and use.
• Communicate Effectively: Present design concepts and product ideas clearly to stakeholders to build alignment and support.

What You Bring

• Experience in Product Design: 5+ years of product design experience, including at least 2 years leading major design initiatives.
• Enterprise Design Expertise: 3+ years of experience researching, designing, and shipping enterprise software or complex consumer workflows (beyond simple consumer applications).
• User-Centered Design Mastery: Proven ability to apply user-centered design processes and methodologies to product definition, design, and development. Hands-on experience across all stages of the design process, including research, sketches, wireframes, high-fidelity mockups, prototyping, and usability testing.
• Collaborative Spirit: A passion for early product definition as well as collaborating with cross-functional teams, including Product Management and Engineering, to bring designs to life.
• Prototyping and Conceptual Skills: Strong conceptual abilities with a proven track record of rapidly prototyping and iterating on designs to communicate ideas effectively.
• Communication Excellence: Exceptional written and verbal communication skills, with the ability to explain design decisions clearly to diverse audiences.
• Tool Proficiency: Highly skilled in the latest design tools and adaptable to new ones. Familiarity with Figma is preferred, as well as enthusiasm for exploring emerging design technologies.
• Versatile Team Player: Capable of working independently and thriving in a collaborative team environment. Comfortable leading initiatives or supporting others, depending on the context.
• Curiosity and Adventure: A boundless curiosity and eagerness to explore new challenges and opportunities in design.
• Portfolio of Excellence: A portfolio showcasing your work, available for review.
• Education: Bachelor’s degree in Interaction Design, Graphic Design, Industrial Design, HCI, or a related field. 

Benefits that Benefit You

• Medical, Dental and Vision Insurance 
• Robust Paid Time Off policy 
• Bonuses 
• Lunch allowance 
• Cell phone stipend 
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support 
• Gym membership 
• Free parking 
• Stocked fridges and pantries - free coffee, cold beverages, snacks 
• Annual Company Outing Trip 
• Monthly team social activities

Job Description - Country Head - Vietnam

The Role: 

At Anchanto, we know that the one of the keys to growth is a high-performing team. That’s why we’re seeking a skilled Country Head for the Vietnam. The ideal candidate will have experience in B2B SaaS ecommerce product sales management, as well as skills related to strategic analysis and marketing. In this role, you will handle the P&L of the country with a full responsibility of the revenue and the expenses for the operations. 

 As a Country Head for Anchanto’s products focused on Enterprise segment, you will have the opportunity to help promote growth and shape the future of SaaS products for eCommerce players in the Retail and Logistics sector. We will rely on you to partner with our sales and marketing department to conduct market research and develop a strategic business development plan. 

 Reporting directly to the Chief Revenue Officer APAC, your key goal will be to drive substantial revenue growth - through New-Logo Sell, Upsell and Cross-Sell - by deepening consultative relationship. You will play a crucial role in finding and executing cross-selling and upselling opportunities, ensuring that our solutions not only address current client needs but also expect future challenges, fostering long-term partnerships and sustainable growth.  

As a quota holding role, there will be an annual target, and an incentive plan linked.  

Key Responsibilities: 

#1 Sales & Revenue Leadership and Business Expansion  

• New Logos: Responsible for achieving year-over-year topline growth in the Vietnam by meeting sales targets for both personal and team performance.
• Existing Revenue: Ensure 100% renewal of all current customers, with a focus on potential growth and backlog revenue expansion.
• Growth Strategy: Drive growth primarily through new customer acquisitions, supplemented by upselling and cross-selling to existing clients. Set and achieve quarterly sales targets for both yourself and your team.
• Pipeline Development: Build and manage a strong customer pipeline in the Vietnam, directly engaging in high-value deals and CXO-level relationships. 

#2 P&L Ownership: 

• Account planning: Develop clear account plans for all existing customers, with direct involvement in the top 10 strategic and high-revenue clients.
• Budget Management: Oversee the country’s budget, including headcount, outsourced services, office leases, and marketing expenses.
• ROI Focus: Ensure sustainable, long-term ROI to maintain a positive P&L in the Vietnam.
• Annual Planning: Develop and agree on annual plans and timelines with Executive Management and internal teams.

 #3 Team and Cross-Function Management

• Team Management: Lead and develop the sales and account teams in proposal creation, pitching, pipeline management, and continuous skill development.
• Reporting: Provide the Chief Revenue Officer with data-driven insights and reports on key performance metrics, client satisfaction, and growth opportunities.
• Hiring: Recruit essential roles to support smooth operations across sales, marketing, implementation, account management, and support functions.
• Leadership: Set responsibilities and KPIs for different teams (sales, marketing, account management, delivery, support) to align with country targets and cross-departmental objectives.
• Collaboration: Work closely with Customer Delivery and Project Management teams to prioritize and fulfil customer requirements, ensuring timely revenue delivery. 

 #4 Thought Leadership: 

• Industry Knowledge: Stay updated on the eCommerce and logistics ecosystem in the Vietnam, especially in key customer domains such as Brands, Retailers, Distributors, and 3PLs.
• Networking: Maintain strong relationships with government bodies, industry associations, and other stakeholders.
• Industry Expertise Sharing: Demonstrate industry expertise through partnerships, case studies, and whitepapers delivered with current customers and partners in the eCommerce Ecosystem
• Business Relationships: Build and maintain positive relationships with customers, partners, digital agencies, media, and system integrators, including hardware suppliers, last-mile carriers, and web development agencies.

Essential Requirements:

• 12+ years of experience, with minimum of 8 years' experience in a Sales Leadership role, preferably as an Account Director or Business Development Director
• Experience with SaaS products for eCommerce in the Retail and Logistics sector, with essential experience of leading teams
• Strong understanding of eCommerce concepts and comfortable working and communicating C-level stakeholders. Comfortable and adept in translating business outcomes in operational language
• Exceptional communication skills, especially written
• Ability to do presentations, and captivate an audience
• Ability to build rapport, create connections, and drive engagement.

Personal Attributes:

• Self-aware about your strengths and clarity in storytelling
• Able to handle ambiguous briefs from customers and restore sanity in discussions.
• Self-motivated with the ability to proactively seek out solutions and opportunities
• Collaborative with peers and always proactive in sharing best practices 

Your Impact

You are a Junior Software Engineer looking to take your career and technical skills to the next level. Your passion is learning new technical areas and coming up with innovative solutions for customer problems. You are looking for an opportunity to grow rapidly and take on high impact work alongside your team.

At Axon, you will develop high quality mission critical software in a collaborative environment while leveraging modern frameworks, tools, and AI-assisted development workflows. You will operate in an AI-first engineering environment where intelligent tooling, code generation, and data-driven decision making are embedded into daily development practices.

You will use your passion, experience, and analytical skills to help bring new solutions to public safety and leave a positive impact on the world.

What You’ll Do

Work Location
This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.
Reports to: Software Engineering Manager

• Participate in code reviews and architecture design meetings, incorporating AI-assisted insights and tooling
• Own and drive end-to-end features with Product and Design, leveraging AI tools to accelerate development and improve quality
• Ensure that your code hits a high bar for quality and performance, including validating AI-generated code outputs
• Work in an AI-first environment where developer productivity is augmented through copilots, automation, and intelligent systems
• Work together with like-minded people who are passionate about our mission
• Work with the latest open source technologies and AI-enabled development platforms
• Have mentorship from experienced engineers on both traditional and AI-assisted software engineering practices

What You Bring

• Bachelor's Degree in Computer Science or Engineering, OR 2+ years of relevant experience, OR coding boot camp
• Professional software development internship
• Experience in at least one managed language such as Java, Scala, Go, C# or similar
• Familiarity with or interest in AI-assisted development tools, code generation, and automation workflows
• You follow the latest in software engineering, including emerging AI-driven development practices
• You love delighting end users and solving novel challenges in a rapidly evolving technical landscape

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free motorbike parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

We are looking for a Junior/Middle Technical Artist.

Your day-to-day:

• Develop and optimize graphics technologies to bring the Art Director’s visual direction to life across real-time environments.
• Rapidly prototype art-driven features that require technical implementation, improving production efficiency and workflow speed.
• Establish performance and optimization guidelines, and provide technical support to ensure stable, high-quality output.
• Build tools, automate workflows, and support pipeline improvements to enhance artists’ productivity.
• Develop shaders and visual effects based on Unreal Engine and Unity’s rendering systems.
• Collaborate closely with Art, Tech, and Production teams to solve complex visual-technical challenges and ensure consistency across pipelines.

 Your background:

• 3+ years of experience in the same position.
• Hands-on experience with Unreal Engine (4.x–5.x) projects.
• Practical experience with Unity-based production workflows.
• Experience in developing tools for 3D graphics pipelines.
• Deep understanding of rendering pipelines, material systems, and lighting fundamentals.
• Experience creating and optimizing Landscape, HLOD, and large-scale world content.
• Proficiency in Python or C++ for tool development, automation, and pipeline scripting.
• Strong shader development capabilities and the ability to diagnose performance bottlenecks.
• Excellent communication skills with the ability to collaborate across Art and Tech teams.

It's a big plus if you:

• Have an understanding of virtual streamers and experience in content and performance production.
• Have experience with procedural art workflows using Niagara, Houdini, Substance, or similar tools.
• Have worked with collaborative version-control systems such as Perforce.
• Have experience creating AR/VR content or interactive real-time experiences.
• Have integrated AI models into production pipelines (Stable Diffusion, ComfyUI, etc.) or built custom image/video generation workflows.
• Have hands-on experience using image/video generation AI models (Nano Banana, Flux, Kling, Veo, Runway, etc.).
• Have fine-tuned custom AI models using LoRA, ControlNet, or similar techniques and deployed them as APIs.

*Please attach your portfolio when submitting your application.   

In addition to standard information such as education background and employment history, please also include details on your software proficiency (list all relevant programs and indicate your skill level).

We are looking for a Senior Technical Artist.

Your day-to-day:

• Develop and optimize graphics technologies to bring the Art Director’s visual direction to life across real-time environments.
• Rapidly prototype art-driven features that require technical implementation, improving production efficiency and workflow speed.
• Establish performance and optimization guidelines, and provide technical support to ensure stable, high-quality output.
• Build tools, automate workflows, and support pipeline improvements to enhance artists’ productivity.
• Develop shaders and visual effects based on Unreal Engine and Unity’s rendering systems.
• Collaborate closely with Art, Tech, and Production teams to solve complex visual-technical challenges and ensure consistency across pipelines.

 Your background:

• 5+ years of experience in the same position.
• Hands-on experience with Unreal Engine (4.x–5.x) projects.
• Practical experience with Unity-based production workflows.
• Experience in developing tools for 3D graphics pipelines.
• Deep understanding of rendering pipelines, material systems, and lighting fundamentals.
• Experience creating and optimizing Landscape, HLOD, and large-scale world content.
• Proficiency in Python or C++ for tool development, automation, and pipeline scripting.
• Strong shader development capabilities and the ability to diagnose performance bottlenecks.
• Excellent communication skills with the ability to collaborate across Art and Tech teams.

It's a big plus if you:

• Have an understanding of virtual streamers and experience in content and performance production.
• Have experience with procedural art workflows using Niagara, Houdini, Substance, or similar tools.
• Have worked with collaborative version-control systems such as Perforce.
• Have experience creating AR/VR content or interactive real-time experiences.
• Have integrated AI models into production pipelines (Stable Diffusion, ComfyUI, etc.) or built custom image/video generation workflows.
• Have hands-on experience using image/video generation AI models (Nano Banana, Flux, Kling, Veo, Runway, etc.).
• Have fine-tuned custom AI models using LoRA, ControlNet, or similar techniques and deployed them as APIs.

*Please attach your portfolio when submitting your application.   

In addition to standard information such as education background and employment history, please also include details on your software proficiency (list all relevant programs and indicate your skill level).

Your impact
You are a Staff Software Engineer with experience building large-scale software applications. You will collaborate with other staff and senior engineers to shape and drive the technical direction for the organization and products. Your strong system design skills will aid you in taking a holistic approach to ensuring our products are bulletproof and fault-tolerant, while meeting demanding interactivity and responsiveness requirements. Your customer-obsession leads you to join forces with product and design to imagine and deliver innovative solutions to key customer problems.

Working closely with senior engineers across teams to review their designs and steer them toward more reliable and sustainable outcomes makes you a force multiplier for your team and the teams around you. You are a great collaborator and coach, and will mentor our next set of engineering leaders. You foster a friendly, open, inward-looking culture that encourages everyone to speak their mind and avoid red tape, unnecessary rituals, bureaucracy and politics. You embody our company value of Join Forces, and have zero tolerance for people not willing to work as a team.

As a senior technical contributor, you have a passion for technology, and keep abreast of the latest trends, frameworks, and tools. As a technical leader, you advise our director of engineering on technical strategy for the org, while balancing our business and engineering priorities to help determine the right long-term initiatives and investments.

Come work in an exciting environment where you use your passion, experience, and analytical skills to help bring new solutions to public safety, and leave a positive impact on the world!

What You'll Do
Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Direct Reports: 

• Set a high technical bar for the team through deep technical insights and architecture design reviews
• Mentor software senior engineers across multiple teams
• Work across teams with Product, Design, and Engineering to solve some of our biggest technical challenges within our stack for our customers
• Improve our Engineering process, including long-term thinking, sprint planning and stand-ups
• Build services that adhere to our high bar on availability, performance, and security in this mission-critical space
• Work with the latest open source technologies

What You Bring

• 10+ years of experience in software engineering
• Experience building and scaling complex and impactful software products in a team environment
• Deep skill in driving technical solutions across multiple teams
• Backend cloud experience in managed languages such as Scala, Java, Go, C#, or similar
• Strong experience with relational and NoSQL databases, such as SQL Server and Cassandra
• Experience designing and delivering high-availability, scalable cloud-based systems
• You write beautiful, simple, maintainable code for backend microservices
• You have a track record of setting the technical and organizational direction for a growing engineering team across multiple global locations

Benefits that Benefit You

• Medical, Dental and Vision Insurance 
• Robust Paid Time Off policy 
• Bonuses 
• Lunch allowance 
• Cell phone stipend 
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support 
• Gym membership 
• Free parking 
• Stocked fridges and pantries - free coffee, cold beverages, snacks 
• Annual Company Outing Trip 
• Monthly team social activities

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact

We are seeking highly skilled and innovative Machine Learning Scientists to join our AI team, focusing on AI applications (LLM and Computer Vision) in Cloud, Devices and Robotics. As a key member of our research and development efforts, you will play a crucial role in advancing the state-of-the-art in Large Language Models (LLMs), Multimodal Large Language Models (MLLMs), Computer Vision and GenAI technologies for law enforcement and beyond. You will collaborate with cross-functional teams to design, develop, and deploy cutting-edge LLM, MLLM, CV models and algorithms and solutions that enable intelligent reasoning, perception and understanding of multimodal data.

What You’ll Do
Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Responsibilities

• Own one or more key technical areas across LLM, MLLM, CV product portfolio.
• Provide technical leadership to junior scientists, guiding the transition of R&D concepts into impactful Axon product feature.
• Research and develop cutting-edge techniques in LLM, MLLMs, GenAI, and Computer Vision across cloud, devices and sensors based data sources.
• Design and implement efficient and scalable MLLM models for inference and analysis of multimodal data.
• Explore novel approaches to address challenges in NLP, NLU, Object Detection, Object Recognition, Object Tracking, Segmentation, and Scene Understanding.
• Optimize AI models, algorithms for performance, memory footprint, and energy efficiency to meet the requirements of resource-constrained devices.
• Join force with MLEs or firmware or hardware engineers to leverage hardware accelerators and optimize algorithms for specific hardware architectures.
• Evaluate the performance of LLM, MLLM, CV models using real-world datasets and design experiments to validate their effectiveness.
• Stay up-to-date with the latest research trends and advancements in computer vision, machine learning, and deep learning, MLLMs, GenAI and integrate relevant findings into our projects.
• Contribute to patent disclosures, academic publications, and technical documentation to share insights and findings with the broader community.
• Experience coach and mentor junior scientists.

What You Bring

• PhD and with +5 years for ML Scientist, +8 years for Sr. ML Scientist experience in Computer Science or a related field with a focus on LLM, MLLMs, Computer Vision, GenAI.
• Proven track record of research excellence in LLM, MLLM, Computer Vision, Robotics Perception, GenAI, demonstrated through publications in top-tier conferences or journals.
• Strong proficiency in programming languages such as Python, C/C++, experience with deep learning frameworks such as TensorFlow, PyTorch, or Keras and experience with ROS or robotic operational system.
• Drive one or more phases of the ML development lifecycle: shape datasets, investigate modeling approaches and architectures, train/evaluate/tune models and implement the end-to-end training pipeline.
• Leverage state-of-the-art research to deliver high quality models enabling multiple AI projects at scale.
• Contribute back to the research community via academic publications, tech blogs, open-source code and contributing to internal/external AI challenges
• Experience in developing computer vision algorithms for resource-constrained devices such as mobile phones, IoT devices, or embedded systems is highly desirable.
• Excellent problem-solving skills, analytical thinking, and the ability to work independently as well as collaboratively in a team environment.
• Strong communication skills and the ability to effectively present complex technical concepts to both technical and non-technical audiences.

Benefits that Benefit You

• Medical, Dental and Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

You’ll be part of an engineering team, participate in multiple activities to develop features of Axon’s camera products from inception, through design, development, and release. You live and breathe device software that require high stability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you as of a senior engineer.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Report to: Software engineering manager
Responsibilities:

• Design, develop, and deploy new features for Axon’s camera systems in in a secure, privacy preserving way.
• Coordinate across teams on a breadth of platforms including desktop, mobile applications, and backend services.
• Set a high technical bar for the team through code and architecture design reviews.
• Participate in technical issues troubleshooting and solving of the team.
• Resolve ambiguity in product requirements potentially resolve conflicting requirements.
• Mentor and coach junior engineers.

What you bring

Requirements

• Bachelor’s degree in Computer Science, Engineering, Electronics, or an equivalent technical field.
• 8+ years of professional experience in embedded software development.
• Proficiency in C/C++, Golang, and other relevant programming languages.
• Strong understanding of computer science fundamentals including data structures, algorithms, runtime analysis, object-oriented design, and code quality verification.
• Experience with writing unit test, integration and/or system level tests
• Excellent troubleshooting and problem-solving skills in embedded software development.
• Proven experience with Embedded Linux development.
• Solid networking knowledge (TCP/IP, DNS, DHCP, TLS/SSL, etc.) with hands-on experience in WiFi, LTE, and GPS technologies.
• Quick to learn and adapt to new technologies and systems.
• Strong communication skills in English (both written and verbal).

Referred

• Master’s degree in Computer Science, Engineering, Electronics, or a related technical field.
• Familiarity with CI/CD tools (e.g., Jenkins, TeamCity), source code repositories (e.g., Git), and Jira.
• Knowledge of security in computing and best practices.
• Experience with Yocto and embedded Linux-based build systems.
• Knowledge of Cloud services
• Agile Software Development Lifecycle methodology.

Compensation and Benefits

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning and Udemy account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

Your Impact

As a senior engineer on the team, you will be intimately involved in the architecture decisions that will shape this product. You live and breathe cloud services that require high availability and fast, consistent performance. You love working with the latest open source technologies, and can leverage your system design skills to make the right technical decisions on a system that needs to be bullet-proof.

Not only can you drive decisions among competing engineering trade-offs, your empathy with customers allows you to intuit innovative solutions for our customer problems. You will be working closely with product managers and designers to ensure we are building the right solution for our customers. You also enjoy mentoring other engineers, and love to be a hands-on teacher helping to up level the engineers around you.

Join us to work with a passionate, mission-driven group of folks who want to positively impact the lives of first responders and those that they serve.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Software Engineering Manager

• Lead engineering architecture design reviews
• Set a high technical bar for the team through code and architecture design reviews
• Mentoring engineers
• Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers
• Improve our Engineering process, including long-term thinking, sprint planning and stand-ups
• Building services that adhere to our high bar on availability and latency in this mission-critical space
• Working with the latest open source technologies
• Have a passion for creating detailed design documents and delivering technical presentations to train and guide fellow engineers

What You Bring

Required Skills

• Bachelor's Degree in Computer Science, Engineering, or related field
• 6+ years of professional software development experience
• Experience designing and delivering highly-available, scalable cloud-based systems
• Backend service experience in multiple, managed languages such as Go, Java, Scala, C#, or similar
• Experience working with SQL or NoSQL data stores
• Experience of building and operating public cloud hosted services on Azure or AWS, using Kubernetes, and infrastructure as code tools.
• Experience with designing platform components or foundational services that support multiple teams/products
• Understanding of platform security concerns: identity, access control, data encryption, and secure service-to-service communication
• Experience driving SLOs, SLAs, and incident response culture

Preferred Qualification

• CI/CD Tools : Jenkins, GitHub Actions
• Containerization : Docker, Podman
• Orchestration Tools : Kubernetes, OpenShift
• Infrastructure as Code (IaC) : Terraform, CloudFormation
• Monitoring and Logging: Prometheus, Grafana, ELK Stack
• Cloud Prividers : AWS (ECS, EKS), Azure DevOps, Goolge Cloud Build
• Security Best Practices : DevSecOps tools, vulnerability scanning

Benefits that Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries - free coffee, cold beverages, snacks
• Annual Company Outing Trip
• Monthly team social activities

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

As an Institutional BD Manager, you will be responsible for driving the adoption of our platform/protocol among institutional players. Your goal is to secure high-value partnerships with hedge funds, market makers, asset managers, and corporate treasuries, facilitating their entry into the digital asset ecosystem through our infrastructure.

Key Responsibilities

1. Institutional Pipeline Management

• Identify and engage with institutional prospects, including Tier-1 and Tier-2 market makers, VC firms, OTC desks, and family offices.

• Lead the entire sales process from initial cold outreach and high-level presentations to complex contract negotiations and closing.

• Coordinate with Legal, Compliance, and Operations teams to ensure a smooth KYC/KYB and technical onboarding process for institutional clients.

2. Strategic Partnerships & Liquidity

• Negotiate and structure deals that increase on-platform liquidity, TVL (Total Value Locked), or trading volume.

• Identify opportunities for API integrations and sub-custody solutions for traditional financial (TradFi) institutions.

• Develop and manage "VIP" tiers, ensuring institutional clients receive competitive fee structures and bespoke support.

3. Product & Market Advocacy

• Act as the "voice of the customer" for institutional needs, relaying feedback to the Product and Engineering teams to improve API stability, security features, and reporting tools.

• Represent the firm at global institutional summits (e.g., Token2049, Blockworks Digital Asset Summit) to build a high-trust network.

4. Compliance & Risk Mitigation

• Stay updated on global crypto regulations (e.g., MiCA, VASP requirements, SEC/CFTC shifts) to ensure all BD activities are compliant.

• Work closely with the Risk department to assess the creditworthiness and reputational standing of potential institutional partners.

Required Skills & Qualifications

• 2–5 years in Business Development, Institutional Sales, or Account Management within Fintech, Prime Brokerage, or Web3 Infrastructure.

• Strong understanding of traditional finance (TradFi) instruments—derivatives, spot trading, lending, and settlement—and how they translate to DeFi/Web3.

• Ability to discuss technical specifications, including REST/FIX APIs, MPC (Multi-Party Computation) wallet security, and smart contract audits.

• Sophisticated verbal and written communication skills suitable for C-suite and Investment Committee presentations.

• A Bachelor’s degree in Finance, Economics, Business, or a related field (or equivalent practical experience in the crypto markets).

Preferred Qualifications

• A warm network of contacts within the crypto institutional space (Market Makers, Funds, or Custodians).

• Proficiency in a second language relevant to global financial hubs (e.g., Mandarin for the APAC corridor).

• Experience explaining complex DeFi concepts (Liquid Staking, RWA Tokenization) to traditional investors.

About the role

We are looking for a Customer Success Manager to spearhead our enterprise solutions business in Ho Chi Minh City, Vietnam.

As a CSM at Appier, you aren't just a point of contact; you are a strategic partner. You will bridge the gap between complex technical capabilities and real-world business outcomes. Your mission is to ensure our enterprise clients are able to maximize their project key metrics results through our AI-driven Martech Enterprise solutions (Personalization Cloud, Data Cloud and AI Agents)

This role will begin as a 3-month contractor position, to be converted into a permanent position at the end of the contract period if performance standards are met.

Responsibilities of the role

• Strategic Stakeholder Management: Navigate complex enterprise hierarchies to build and maintain relationships with key personas—from C-level executives to project leads and end-users. You will act as the primary advocate for the client within Appier and the primary consultant for the client’s digital transformation.
• Strategic Adoption: Drive deep product integration and "stickiness" by aligning Appier’s solution with the client’s specific KPIs (e.g., ROAS, Conversion Rates, Retention).
• Customer Journey Mapping: Define and execute the post-sale journey, ensuring seamless onboarding and continuous value delivery through new use cases and feature rollouts.
• Retention & Growth: Own the commercial health of your portfolio, maintaining high retention rates while identifying white-space opportunities for upsells and cross-sells.
• Technical Problem Solving: Act as the first line of strategic defense, troubleshooting challenges and collaborating with Product/Engineering teams to turn customer feedback into product roadmaps.
• Cross-Functional Collaboration and Ownership: Work closely with Sales, Pre-sales, and Technical Support to ensure a unified "One Appier" experience for the client.

About you

[Essential]

• Experience: 3+ years in Customer Success or Account Management within a high-growth Software/AI environment
• Domain Expertise: Solid understanding of the digital marketing ecosystem
• Strategic thinker with deep analytical skills: Ability to translate raw data into actionable insights and Business Reviews (BRs) that resonate with senior leadership.
• Tech-Savvy: Comfortable discussing APIs, SDKs, and data integration logic with technical teams while translating those concepts for marketing users.
• Language Proficiency: Native Vietnamese speaker with Fluent English (written and verbal) to support SEA customers. 

[Nice to haves]

• Fast-learner, ability to strive in a fast-paced environment 
• Strong organizational and people management skills
• Effective and productive collaborator to drive cross-functional initiatives
• Excellent communicator with strong presentation skills
• Sales/pre-sales experience a plus

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