As a member of the Design team, you'll play a critical role in shaping the experience business owners and aspiring entrepreneurs will have when using Durable. You'll craft beautiful experiences that intelligently and intuitively blend agentic workflows and "traditional" ui.

We're looking for designers who want to push technology while deeply empathizing with real customer problems. You'll work across all teams at Durable to define and deliver what the future of AI UX looks like. You'll be responsible for execution, holding everyone to a high standard of quality.

This is not a role where you'll spend your day in Figma. You'll be prototyping directly with the latest models, experimenting, learning their capabilities, and uncovering powerful opportunities to push innovative UX to our customers.

What we're looking for:

• 3+ years of product design experience on shipped B2C products, with a portfolio you can speak to in depth
• Comfortable producing in code or with AI-assisted coding tools (Cursor, Claude Code, or equivalent)
• Fluent with the current generation of AI creative tooling (image gen, video gen, voice) and opinionated about where they're useful
• Experience designing AI or generative experiences: prompt interfaces, automated output, multi-modal interactions
• Systems thinking: design patterns and component libraries that scaled beyond the features you built them for
• Bonus: you have an eye for exceptional brand design and motion and want to help us push the Durable brand further (in product and across marketing)
• Bonus: startup experience or having launched something of your own

Fine print

This role is based in Vancouver. We currently work in-office two days per week on Mondays & Thursdays. 

Compensation is $130,000–$180,000 CAD base plus equity, for Vancouver-based candidates, depending on seniority. Actual salary takes experience, location, and other factors into account.

As a member of the Design team, you'll play a critical role in shaping the experience business owners and aspiring entrepreneurs will have when using Durable. You'll craft beautiful experiences that intelligently and intuitively blend agentic workflows and "traditional" ui.

We're looking for designers who want to push technology while deeply empathizing with real customer problems. You'll work across all teams at Durable to define and deliver what the future of AI UX looks like. You'll be responsible for execution, holding everyone to a high standard of quality.

This is not a role where you'll spend your day in Figma. You'll be prototyping directly with the latest models, experimenting, learning their capabilities, and uncovering powerful opportunities to push innovative UX to our customers.

What we're looking for:

• 5+ years of product design experience on shipped B2C products, with a portfolio you can speak to in depth
• Comfortable producing in code or with AI-assisted coding tools (Cursor, Claude Code, or equivalent)
• Fluent with the current generation of AI creative tooling (image gen, video gen, voice) and opinionated about where they're useful
• Experience designing AI or generative experiences: prompt interfaces, automated output, multi-modal interactions
• Systems thinking: design patterns and component libraries that scaled beyond the features you built them for
• Bonus: you have an eye for exceptional brand design and motion and want to help us push the Durable brand further (in product and across marketing)
• Bonus: startup experience or having launched something of your own

Fine print

This role is based in Vancouver. We currently work in-office two days per week on Mondays & Thursdays. 

Compensation is $150,000–$210,000 CAD base plus equity, for Vancouver-based candidates, depending on seniority. Actual salary takes experience, location, and other factors into account.

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!

As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.

You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.

You will:

• Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
• Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
• Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
• Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
• Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
• Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
• Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
• Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
• Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
• Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
• Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
• Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
• Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
• Embody agency leadership values and promote culture in all interactions (internally and externally).
• Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
• Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
• Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
• Contribute UX and Product Design expertise to business development and sales initiatives.

You have:

• 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
• 3+ years' experience in a supervisory/management role leading UX/Design teams.
• Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
• Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
• Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
• Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
• A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
• Exceptional storytelling and communication skills (verbal, written, and visual).
• Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
• Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
• An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
• Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
• Flexibility and adaptability in fast-paced, changing environments.
• Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
• Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
• Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
• Experience with AI-assisted design tools and workflows.
• Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
• Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.

We are open to remote candidates located within PST to GMT time zones.

At Metalab, we design some of the world’s most beloved digital products. From zero-to-one startups to global enterprises, we help teams invent categories, launch bold ideas, and build products people love.

Now, we’re looking for a Senior Brand Designer own the direction of our visual brand and to help us tell those stories.

This is not a traditional marketing design role. It’s a narrative-driven brand design position embedded within our marketing team. Your job is to translate product thinking, design craft, and strategic impact into visual stories that earn attention and drive new business.

You’ll own and evolve how Metalab shows up in the world. From case studies and launch moments to showreels, landing pages, campaigns, and social storytelling, you’ll craft the visual narratives that showcase our work at the level it deserves.

You are a designer who believes great storytelling is design. You sweat the details, understand product deeply, and you know how to turn complex flows, systems, and strategy into clear, compelling, emotionally resonant stories.

This role reports directly to Marketing and works closely with Brand, Product Design, Client Partners, and Leadership. You’ll be deeply connected to the wider design team, with opportunities for mentorship and continued growth.

Why This Role Matters

Metalab has shaped products worth billions. But great work only creates opportunity when it’s told well.

This role ensures our story is told with the same level of intention, craft, and ambition as the products we design.

If you care about narrative. If you believe design is what makes products unforgettable. If you want to shape how one of the industry’s most respected product design studios shows up in the world, we’d love to talk.

What You’ll Do

• Own the creative strategy and visual direction for all Metalab marketing initiatives.
• Translate complex product work into compelling, story-driven visual narratives.
• Craft high-impact case studies, landing pages, showreels, campaign assets, social content, and thought leadership visuals.
• Evolve and safeguard the Metalab brand across every public touchpoint.
• Collaborate with product designers and client teams to extract the strongest stories from our work.
• Guide motion direction and interaction storytelling across web and video.
• Ensure everything we put into the world reflects the quality, craft, and ambition of our client work.
• Experiment with emerging tools and formats, including AI-assisted workflows, to push our storytelling forward.
• Raise the creative bar internally and contribute to the broader design culture at Metalab.

Who You Are 

• A narrative thinker. You see structure, pacing, and emotional arcs in design.
• A brand or graphic designer with strong digital / product literacy. You understand UX, systems, motion design and what it takes to ship digital products.
• Obsessed with craft and quality. You notice what others miss.
• Comfortable owning creative direction while collaborating cross-functionally.
• Confident presenting and defending design decisions to internal stakeholders and leadership.
• Energized by feedback and iteration.
• Curious about new tools, formats, and technologies, including AI.

Must-Haves

• 5+ years of experience in brand, visual, graphic, or digital design.
• A portfolio that demonstrates strong visual design work and narrative-driven storytelling.
• Experience designing marketing websites, case studies, social assets, or campaign work for digital products or services.
• Mastery of Figma and fluency in the Adobe Creative Suite.
• Strong motion and interaction sensibilities. Experience with tools like After Effects, Lottie, Rive, Blender, or similar tools is an asset.
• Experience building scalable brand systems that extend across product and marketing.
• Ability to translate strategic thinking into clear, compelling visual systems.
• Strong presentation skills, both written and verbal.

Nice-To-Haves

• Experience working at a product design agency or in a high-growth startup.
• Motion, 3D, or experimental digital storytelling skills.
• Comfort writing or shaping strategic and creative copy.