About Us

We’re looking for a Staff Engineer -  User Experience (Backend) to join our Patient Platform team and shape the systems that power patient-facing experiences across our health technology platform. This team owns the APIs, orchestration services, and communication infrastructure that enable secure, reliable interactions between patients and our platform (Email, SMS, notifications).

We are at a critical stage of growth, scaling our platform, modernizing legacy services, and strengthening our event-driven architecture to support increasing patient volume and communication complexity. This role will play a central part in defining how our backend systems evolve as we scale.

As a Staff Engineer -  User Experience (Backend), you will be the technical authority for the Patient Platform domain, translating architectural strategy into scalable, production-ready distributed systems in partnership with cross-functional teams. You will drive the evolution of our API-first architecture (including BFF and orchestration patterns), define and enforce API contracts, and modernize tightly coupled services into scalable, event-driven components. 

This is an opportunity for a senior technical leader who thrives in ambiguity, moves pragmatically, and enjoys balancing hands-on engineering with architectural influence.

You will strengthen reliability, observability, and fault tolerance across distributed systems, scale and harden our patient communication platform (Email, SMS, notifications), and design secure systems handling sensitive patient and identity data in regulated environments. Additionally, you will champion best practices in automated testing, CI/CD, and secure development while elevating engineering standards through mentorship, design reviews, and technical leadership.

We have a strong preference for candidates based in Vancouver, BC who are able to work in a hybrid capacity. However, we are open to remote candidates across Canada.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! 

What You’ll Do

• Lead design and modernization of our patient-facing backend services
• Drive API design best practices, including BFF and orchestration patterns
• Define and enforce API contracts and cross-service communication standards
• Design and implement event-driven workflows using AWS EventBridge and async messaging
• Improve reliability and fault tolerance of communication pipelines (email, SMS, notifications)
• Ensure secure authentication and authorization is consistently implemented across APIs
• Untangle tech debt and make high-leverage decisions that improve engineering velocity
• Design secure, scalable systems that handle sensitive patient and identity data
• Mentor engineers across the team and elevate system design standards
• Collaborate cross-functionally with Product, Architecture, Security, QA, Clinical, and Frontend teams
• Communicate complex technical concepts clearly to cross-functional stakeholders and leadership, influencing architectural direction and product decisions
• Advocate for improvements in developer experience, testing practices, and system observability

What You’ll Bring

• 10+ years of backend engineering experience, including platform or high-scale distributed systems
• Strong experience in Python (FastAPI, Flask) or similar modern backend frameworks
• Deep expertise designing event-driven architectures in AWS (EventBridge, SQS/SNS, Lambda, ECS)
• Experience building and operating async task processing systems (e.g., Celery or similar)
• Proven ability to define and govern REST and/or GraphQL APIs at scale
• Strong understanding of service boundaries, microservices, and async service-to-service communication
• Experience designing highly observable systems (metrics, tracing, alerting — e.g., Datadog or similar)
• Experience implementing secure authentication and authorization (OAuth2, JWT, service-to-service security)
• Experience working with Postgres, DynamoDB, and distributed caching systems (e.g., Redis)
• Familiarity with Infrastructure as Code (Terraform/CDK) and mature CI/CD practices
  Experience designing systems in regulated environments handling sensitive data (HIPAA, PHI/PII)
• Excellent technical communication skills and demonstrated cross-team architectural influence
• Ability to operate effectively in ambiguity and drive clarity across teams

Nice to Have

• Experience building or scaling communication platforms (email delivery systems, SMS gateways, notification orchestration)
• Familiarity with BFF patterns supporting React or modern frontend applications
• Hands-on experience with contract testing frameworks (e.g., Pact)
• Experience navigating the challenges of a startup transitioning into a scale-up
• Experience with healthcare or regulated environments (HIPAA, PHI/PII)
• Familiarity with security and privacy standards (e.g., HIPAA, ISO 27001, ISO 13485)

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $180,000- $210,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

We’re looking for a Staff Engineer -  User Experience (Backend) to join our Patient Platform team and shape the systems that power patient-facing experiences across our health technology platform. This team owns the APIs, orchestration services, and communication infrastructure that enable secure, reliable interactions between patients and our platform (Email, SMS, notifications).

We are at a critical stage of growth, scaling our platform, modernizing legacy services, and strengthening our event-driven architecture to support increasing patient volume and communication complexity. This role will play a central part in defining how our backend systems evolve as we scale.

As a Staff Engineer -  User Experience (Backend), you will be the technical authority for the Patient Platform domain, translating architectural strategy into scalable, production-ready distributed systems in partnership with cross-functional teams. You will drive the evolution of our API-first architecture (including BFF and orchestration patterns), define and enforce API contracts, and modernize tightly coupled services into scalable, event-driven components. 

This is an opportunity for a senior technical leader who thrives in ambiguity, moves pragmatically, and enjoys balancing hands-on engineering with architectural influence.

You will strengthen reliability, observability, and fault tolerance across distributed systems, scale and harden our patient communication platform (Email, SMS, notifications), and design secure systems handling sensitive patient and identity data in regulated environments. Additionally, you will champion best practices in automated testing, CI/CD, and secure development while elevating engineering standards through mentorship, design reviews, and technical leadership.

This is a fully remote role, open to candidates based in Ontario, with flexibility to collaborate across Pacific and Eastern time zones.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! 

What You’ll Do

• Lead design and modernization of our patient-facing backend services
• Drive API design best practices, including BFF and orchestration patterns
• Define and enforce API contracts and cross-service communication standards
• Design and implement event-driven workflows using AWS EventBridge and async messaging
• Improve reliability and fault tolerance of communication pipelines (email, SMS, notifications)
• Ensure secure authentication and authorization is consistently implemented across APIs
• Untangle tech debt and make high-leverage decisions that improve engineering velocity
• Design secure, scalable systems that handle sensitive patient and identity data
• Mentor engineers across the team and elevate system design standards
• Collaborate cross-functionally with Product, Architecture, Security, QA, Clinical, and Frontend teams
• Communicate complex technical concepts clearly to cross-functional stakeholders and leadership, influencing architectural direction and product decisions
• Advocate for improvements in developer experience, testing practices, and system observability

What You’ll Bring

• 10+ years of backend engineering experience, including platform or high-scale distributed systems
• Strong experience in Python (FastAPI, Flask) or similar modern backend frameworks
• Deep expertise designing event-driven architectures in AWS (EventBridge, SQS/SNS, Lambda, ECS)
• Experience building and operating async task processing systems (e.g., Celery or similar)
• Proven ability to define and govern REST and/or GraphQL APIs at scale
• Strong understanding of service boundaries, microservices, and async service-to-service communication
• Experience designing highly observable systems (metrics, tracing, alerting — e.g., Datadog or similar)
• Experience implementing secure authentication and authorization (OAuth2, JWT, service-to-service security)
• Experience working with Postgres, DynamoDB, and distributed caching systems (e.g., Redis)
• Familiarity with Infrastructure as Code (Terraform/CDK) and mature CI/CD practices
  Experience designing systems in regulated environments handling sensitive data (HIPAA, PHI/PII)
• Excellent technical communication skills and demonstrated cross-team architectural influence
• Ability to operate effectively in ambiguity and drive clarity across teams

Nice to Have

• Experience building or scaling communication platforms (email delivery systems, SMS gateways, notification orchestration)
• Familiarity with BFF patterns supporting React or modern frontend applications
• Hands-on experience with contract testing frameworks (e.g., Pact)
• Experience navigating the challenges of a startup transitioning into a scale-up
• Experience with healthcare or regulated environments (HIPAA, PHI/PII)
• Familiarity with security and privacy standards (e.g., HIPAA, ISO 27001, ISO 13485)

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• The base salary for this role ranges from $180,000- $210,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

Your role
As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users.

This position reports to an Engineering Manager in the Telephony Core team and has the opportunity to be based in either Vancouver or Kitchener, Canada locations 

We don’t mind if you come from a different engineering background or haven’t worked in real-time media before. Just be excited to learn, to contribute to the team, and to build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
• Build and optimize low-latency media pipelines for voice and video—tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
• Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using Telephony Engine logs, PCAPs, observability tools, and data-driven experimentation.
• Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
• Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
• Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.
• Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.

Skills you’ll bring 

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in C/C++ and Python.
• Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
• Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
• Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
• A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases.
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• C, C++, Python, Go, Lua.
• Kubernetes, Redis, ElasticSearch, BigQuery.
• Google Cloud Platform: Cloud Run, GKE, Datastore, Pub/Sub.

We’re looking for a Lead, Software Development to help us build and lead a high-performance team that solves challenging engineering problems as we build the next generation of social products. You will support the Senior Manager, Development to hire, grow, coach, and lead a team of developers to build, scale, monitor, and optimize our billing infrastructure working on account management, pricing and packaging, subscription lifecycle, compliance, payment processing and more. While based in Canada (in locations where we can legally hire), you will report to the Senior Manager, Software Development. 

WHAT YOU’LL DO: 

• Build, support and lead a high performance, cohesive team of developers, in close partnership with the Senior Manager, Development
• Facilitate ongoing development conversations with your team to support their learning and career growth
• Proactively share information, actively solicit feedback, and facilitate communication, within teams and portfoliosParticipate in the hiring process, with an aim of attracting and hiring the best developers
• Assess and prioritize the team's work, appropriately delegating to others and encouraging team ownership.
• Maintain high standards of security, reliability, scalability, performance, and quality in all delivered projectsHelp shape our technical roadmap as we scale our services and build new products
• Design, write, test, and deploy high quality scalable code
• Work with the following technologies: Go, Scala, PHP, Docker, Jenkins, Kafka, Redis, Cassandra in an environment that’s using NoSQL databases, Domain Driven Design, Event Sourcing, Test Driven Design and Agile

WHAT YOU’LL NEED: 

• A degree in Computer Science or Engineering, and at least 5 years of experience in designing, developing and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact
• You are proficient in Go, Scala or a similar language and have a desire to learn other languages
• Understanding of distributed systems and how to work in high availability environments
• Experience with mentoring, coaching, and pairing with coworkers
• An understanding of SaaS software development practice, previous experience working on a SaaS product will be viewed favorably
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
• Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

Share our values: We champion the power of human connection. We’re united globally by our shared values of innovation, grit, humility, and passion for customer success. 

Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-NS1

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

Your Role
As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.

This position reports to an Engineering Manager in the Telephony Platform team.

We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
• Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications.
• Build monitors and alerts to maintain high reliability and observability.
• Participate in releases and on-call rotations, driving operational excellence for the team's platform components.
• Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
• Strategize and drive the roadmap for cross-team platform initiatives.
• Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship.

Skills you’ll bring  

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of SaaS professional experience maintaining large-scale production backend systems.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP).
• Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
• Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data-driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub.
• Frontend: Angular / Bootstrap.

Your role
As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. 

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation).
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.
• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

You are a strong senior full-stack software engineer with a proven track record of shipping and operating production systems at scale. You bring strong technical judgment, a high bar for quality, and the ability to lead complex initiatives end to end. You are comfortable working across frontend and backend systems, influencing architecture, and guiding teams through ambiguity.

At Rival, AI is central to how we build and how our product evolves. In this role, you are expected to lead AI-enabled feature development, own AI-focused epics, and elevate the team’s capabilities in modern AI-assisted development and AI product delivery. You understand how modern web applications are designed, built, and deployed in cloud environments. You are comfortable operating within AWS-based systems and take ownership of the reliability, scalability, and maintainability of the software you deliver.

As a Senior Software Engineer at Rival, you will lead the design, development, and delivery of high-impact features across our product platform, with a strong emphasis on AI-enabled capabilities. You will own outcomes end to end, mentor engineers, strengthen engineering standards, and collaborate closely with Product, UX, QA, and stakeholders to deliver well-scoped, reliable, and scalable solutions.

Who are we? 

When you join Rival Group, you’re not just accelerating your career—you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast—and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What you’ll do:

• Lead the design, development, testing, and release of production features across the Rival product suite
• Own feature epics from discovery and architecture through implementation,
  rollout, and iteration
• Build across frontend and backend systems in a modern JavaScript and TypeScript stack
• Partner with Product and Design to shape requirements, clarify trade-offs, and drive execution plans for complex initiatives
• Set and uphold a high bar for code quality, performance, security, reliability, and user experience
• Improve test coverage, CI reliability, tooling, and overall developer experience
• Drive technical design reviews and produce clear written design documentation
• Identify risks and dependencies early and communicate mitigation strategies
• Debug and resolve issues across the full stack, including cloud environments and production systems
• Influence architectural decisions and long-term technical direction
• Raise the bar through thoughtful code reviews, mentorship, and coaching
• Contribute to hiring, onboarding, and overall team development

AI and Modern Development Practices

Rival encourages engineers to thoughtfully leverage AI-assisted development tools to improve productivity and quality.

• Apply strong judgment to AI behavior, correctness, privacy, security, and reliability risks
• Design evaluation strategies for AI features using test suites, human review, metrics, and monitoring
• Establish best practices for AI integration, including guardrails, validation,
  observability, and maintainability
• Use AI-assisted development tools to improve engineering speed and quality
• Collaborate cross-functionally on AI requirements such as telemetry, user feedback loops, and model performance tracking

What You'll Have:  

• 7+ years of professional experience building and operating production software systems
• Strong full-stack expertise across frontend and backend development
• Demonstrated experience leading complex technical initiatives or epics end to end
• Strong software engineering fundamentals including architecture, testing strategy, performance, and reliability
• Experience building or integrating AI-enabled product features such as LLM workflows, retrieval systems, agent-style architectures, or automated decision support
• Ability to evaluate and improve AI feature quality using structured testing, monitoring, and feedback mechanisms
• Strong collaboration and communication skills across technical and non-technical stakeholders
• Experience working in cloud-based environments, preferably AWS
• Familiarity with serverless and or microservices architectures from an application perspective
• Ability to reason about and debug issues across the full stack

Technology Stack & Tools

• Languages & Runtime: JavaScript, TypeScript, Node.js
• Frontend: React, Redux, Next.js, Styled Components
• Backend & APIs: Express, GraphQL
• Data & Storage: PostgreSQL, Redis or Valkey, MongoDB
• Messaging & Search: Kafka, Elasticsearch or OpenSearch
• Cloud: AWS (application-level experience); CloudFormation, CDK, or Terraform (working knowledge, no infrastructure ownership)
• Testing: Cypress, Jest, React Testing Library, Playwright, Vitest, Cucumber
• Engineering & Collaboration Tools: Atlassian Jira and Confluence, with a solid understanding of Agile workflows, including backlog grooming, sprint planning, and Scrum ceremonies

Why us for your next career adventure?  

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap. 

• In determining salary, Rival Technologies considers many factors including the successful candidate’s skillset and experience as well as internal equity. The salary range for this position is $120,000 to $150,000, with the upper portion typically reserved for tenured employees who have developed extensive job knowledge and expertise within the company.

Our compensation package also includes:

• Home office, Internet and Cellphone stipends
• RRSP plan with employer matching
• Parental leave top up

💆‍♂️ Flexibility and time off

• Hybrid working model and home office benefits
• Comprehensive paid time off that covers vacation, sick, and personal days. 

🩺 Health and wellness

• Extended health and dental plan
• Health spending account
• Generous sick, personal, and mental health days
• $1,000 annual mental health benefits with Canada Life

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

• 91% of our people believe management practices are equal and impartial
• 86% have pride in their work and the organization
• 91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

• Courage
• Results
• Energy
• Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. At Rival, we value the unique qualities and experiences that each candidate brings to the table. We believe in a personal approach to hiring and take the time to thoroughly review each resume ourselves. Rest assured, we do not use AI or automated systems to review or filter resumes. Every application is carefully reviewed by our hiring team to ensure a fair and personalized evaluation process. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that individuals in underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please email peopleteam@rivalgroup.io

Finally, we know from time to time emergencies happen and you may need to reschedule an interview — we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Cash App's mission is to make money instantly available and universally accessible - all the products and features we've released in the app are based on those principles. Lending is one of the newest Cash App products and we're looking for a Software Engineer to join this team and help deliver on our vision of economic empowerment.

Lending offers Cash App and Afterpay users low-friction access to credit without prohibitive repayment terms, and the Lending Engineering team is focused on building the complex systems and tooling to support access and availability.The Lending Engineering team focuses on building the products and platforms that help deliver this access and credit to our customers at scale. We're looking for people who are as excited about our mission as they are about the technical challenges we have.

You Will

• Partner closely with credit risk, legal & compliance, product managers and other engineers to take the Lending capability to the next level.
• Lead or contribute to projects from hypothesis to production capability, ensuring ownership of the output quality.
• Build financial primitives by acting as an IC or lead on atomic, composable, API-level building blocks that serve the Block's intelligence layer.
• Take a developer-centric approach to designing and building clean APIs, optimizing strictly for uptime, latency, regulatory compliance, and cost-per-transaction.
• Experiment with emerging approaches and support team capability by sharing learnings and providing feedback.
• Operate and manage existing Cash services.
• Make recommendations to improve the team and wider Engineering practices.
• Help interview candidates, organize external recruiting/networking activities, and contribute to the broader tech and open-source communities.

You Have

• Embrace an AI-first mentality. Leverage AI to augment your knowledge and capability in navigating development in complex systems with confidence.
• Familiar with agentic engineering.
• 5+ years working on complex systems and delivering quality software, with clear expertise developed in one or more technical areas.
• Curiosity that pushes you to find flaws in complex systems and take whatever steps are necessary to fix them.
• Resilience to persevere in complex situations across multiple axes: e.g., scale, uncertainty, and interconnectedness.
• Self-directed and comfortable with ambiguity, with a willingness to publish your reasoning and be wrong publicly—which is essential for thriving in our transparent DRI/IC model.

Technologies We Use and Teach

• Java, Kotlin
• AWS
• HTTP, JSON, gRPC, Protocol Buffers
• OkHttp, Jetty, JUnit, Guice
• Hibernate, jOOQ, Aurora, MySQL, DynamoDB, Redis, Vitess
• Kafka, event-driven architecture, microservices
• DataDog
• Buildkite, Gradle

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know.  Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Synthesis Health

Who We Are

We’re a mission- and values-driven company with tremendous dedication to our customers. Our 100% remote team is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

We are looking for an experienced Sr. Platform Engineer to help build the next generation of our cloud-native healthcare platform. You will be a key technical contributor, responsible for designing, building, and owning critical components that form the backbone of our systems. You will focus on improving the scalability, performance, and reliability of our services, enabling our product teams to deliver innovative features to our customers faster and more securely.

If you are a builder who thrives on solving complex distributed systems problems, enjoys mentoring others, and wants to make a significant impact on healthcare, this is the perfect opportunity for you.

Key Responsibilities

• Design and Build Core Platform Services: Design, develop, and maintain scalable, resilient, and secure platform components and microservices that are critical to project success and product capabilities.
• Drive Performance and Reliability: Promote and implement best practices for observability, monitoring, and performance testing. You will analyze and optimize application-level performance for our critical workflows, ensuring they meet strict uptime and speed requirements.
• Improve System Architecture: Contribute to the analysis of our platform architecture, helping to identify performance bottlenecks, improve data and caching flows, and simplify architectural complexity.
• Elevate Code Quality: Write clean, maintainable, and well-tested code for core platform services. You will set a high standard for code quality and testing within the team by leading design reviews and providing constructive feedback.
• Lead with Technical Expertise and Mentorship: Formally or informally mentor junior engineers, helping to level up the team through code reviews, knowledge sharing, and hands-on guidance. You will significantly influence your team's technical direction and decisions.
• Create Excellent Documentation: Produce clear, high-quality architectural diagrams and technical documentation for the components you own, contributing to the team's shared knowledge base.

What We’re Looking For

• Experience in Distributed Systems: 5+ years of software engineering experience with a strong track record of designing, building, and operating scalable and high-performance services.
• Strong Architectural and Design Skills: You can independently tackle complex technical challenges within your domain, architecting robust solutions and making sound technical trade-offs with minimal guidance.
• Performance and Debugging Expertise: You have hands-on experience instrumenting and debugging performance issues across a full stack—from application code and databases to caching layers and infrastructure—using modern performance profiling and monitoring tools.
• Hands-On Expertise with Modern Tech Stacks: You have practical knowledge of the principles and technologies behind our platform:
  • Microservices, event-driven design, and distributed architectures.
  • Cloud platforms (GCP preferably), with hands-on experience in Docker and Kubernetes (e.g., GKE, Cloud Run).
  • Expertise across relational and NoSQL databases (e.g., PostgreSQL/AlloyDB, MongoDB, Redis) and data warehousing (e.g., BigQuery).
  • Real-world experience with Pub/Sub messaging systems (e.g., Google Cloud Pub/Sub, Kafka).
  • Statically typed languages (e.g., TypeScript, Go, C/C++, Java, Rust).
  • Gitflow branching model.
• Clarity in Communication: You can clearly articulate complex technical ideas to both technical and non-technical stakeholders. Your diagrams and documents are a source of clarity.
• Leadership Through Influence: You have a demonstrated ability to influence your team's technical direction, driving consensus, and elevating the bar for engineering excellence.

Preferred Qualifications

• Healthcare Domain Experience: While engineering excellence is paramount, your application will stand out if you have experience in regulated industries. Deep familiarity with healthcare data standards (DICOM, HL7) and compliance regulations (HIPAA) is a significant advantage.

Why You Should Join Us

• Solve Challenging Problems: This is a high-leverage role. You will be working on impactful technical challenges that are critical to the company's success.
• Build the Future of Healthcare: You won't just be maintaining a system; you will be a primary builder of its future state, with the autonomy to own major components.
• Make a Major Impact: This is a chance to establish yourself as a key technical voice on a team that is transforming healthcare.
• Competitive Compensation & Benefits: We offer a strong salary, meaningful equity, a 100% remote culture, and significant opportunities for growth.

We are a values-driven company. Our values:

1. Clinical service first.
2. Collaborate with our customers.
3. Listen, respect, learn.
4. Innovate to excel.

The behaviors we look for:

1. Be nice.
2. Be creative.
3. Be honest.
4. Be helpful.

Compensation and Benefits

Typical salary range for this position is $85,000 - $110,000. However, Synthesis participates in location based hiring and salary ranges can be adjusted based on candidate's residence. 

Other benefits include, but are not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program.