About the Role

iCapital is looking to hire a Business Systems Administrator Assistant Vice President to support and scale the organization’s enterprise applications ecosystem. This individual will span Business Spend Management (BSM), ERP, CLM, CRM, and other core business platforms. This role blends system administration, business analysis, process documentation, and project coordination to ensure operational effectiveness, data quality, and successful delivery of technical initiatives across multiple functions. The ideal candidate strengthens enterprise operations by providing robust, scalable, and well-documented systems and processes. This role enhances data reliability, accelerates project execution, improves cross functional alignment, and ensures that business applications evolve alongside organizational needs.

Responsibilities

• Administer and support enterprise business applications, including ERP, BSM, CRM, CLM, and related platforms.
• Configure and maintain system settings, user roles, permissions, approval workflows, and routing logic.
• Monitor application health, data integrity, and operational performance; proactively identify stability and process improvement opportunities.
• Support and coordinate integrations across ERP, BSM, CRM, CLM, payment platforms, and third-party systems.
• Troubleshoot integration issues, data discrepancies, failed transactions, and workflow breakdowns.
• Lead requirements gathering with the Finance, Technology, and Operations teams and other stakeholders.
• Produce clear business requirements documents (BRDs), functional specifications, and solution recommendations.
• Analyze current-state processes and identify opportunities for automation, optimization, and redesign.
• Document end-to-end business processes, system workflows, procedures, and operational playbooks.
• Coordinate and track project activities, including milestones, risks, testing cycles (i.e. SIT or UAT), and stakeholder communications.
• Act as an escalation point for system issues, performing root-cause analysis and coordinating resolution.
• Support data governance, access controls, audit readiness, and ongoing compliance with internal controls.

Qualifications

• Bachelor’s degree in information systems, finance, business, a related field, or equivalent work experience
• 6+ years of experience supporting enterprise business applications in a systems administration, business systems, or IT analyst role. Experience in the financial services, asset management, or highly regulated industries is preferred
• Hands-on experience administering ERP and adjacent platforms (i.e. procurement, CRM, CLM, or financial systems)
• Strong experience with user administration, workflow configuration, and approval routing
• Proven ability to gather requirements and translate business needs into clear functional documentation
• Experience supporting system integrations and troubleshooting data flow or synchronization issues
• Strong understanding of business processes across finance, accounting, and operations
• Demonstrated ability to document processes, create training materials, and maintain knowledge repositories
• Experience supporting testing efforts, including SIT and UAT
• High attention to detail with a focus on data quality, controls, and audit readiness
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills with both technical and non-technical stakeholders
• Experience supporting Business Spend Management (BSM) platforms, ERP financial modules, or payment systems
• Exposure to SOX controls, audit support, and access governance in regulated environments
• Experience working with integration platforms or middleware solutions
• Familiar with Agile delivery models, sprint planning, or backlog management
• Experience partnering with external vendors or implementation partners

Benefits

The base salary range for this role is $90,000 to $125,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ABOUT THIS ROLE

The Field Service Program Coordinator sits at the intersection of Field Service operations, systems, and strategy, ensuring that our Field Service Partner (FSP) technician network is expertly onboarded, continuously trained, and supported by robust systems and workflows.This role blends process and project leadership skills along with hands-on “doer” activities with the end goal of ensuring our FSP network can successfully deliver on their mandate of providing exceptional service to LVT’s customers.

ROLE RESPONSIBILITIES

1. Partner Lifecycle & Onboarding

• End-to-End Lifecycle program: Design and coordinate the full lifecycle of FSP onboarding and offboarding.
• Process Creation: Establish a standardized process from contract execution to the first work order to ensure consistency. Implement that process in partnership with FSP Managers and other internal constituents responsible for FSP success.
• Credentials: Manage the creation and distribution of Field Service ID badges.

2. Process Optimization

• SOP Development: Design, document, and refine Standard Operating Procedures (SOPs) for applicable field service processes and procedures.
• Quality Assurance: Organize and conduct work order audits to ensure consistent instructions and details are provided to technicians.
• Network Administration: Own and manage  the Technician Territory Map. Assist in analyzing geographic gaps and collaborate with Field Service leadership in our recruitment strategies to achieve and maintain 100% coverage in areas where we serve.

3. Training & Communications

• Training Oversight: Oversee and track both initial onboarding and ongoing technician training programs.
• Communications Management: Manage the FSP communications process, including the distribution of Field Service Bulletins and training updates.

4. Systems Administration & Implementation

• System Admin: Serve as the FS system administrator for non-IT tasks (e.g., Intake Forms, Pre-delivery checklists, work order templates).
• IT Liaison: Partner with IT and Product Managers to prioritize ServiceNow/Oracle roadmaps, driving system automation, UI improvements, and data integrity.
• Operational Rollout: Translate product roadmaps into actionable training materials and operational workflows for internal teams and partners.

5. Strategic Coordination & Reporting

• Meeting Leadership: Own the planning and execution of quarterly FSP calls and FSP Advisory Board meetings, including agenda setting and slide deck preparation.
• Performance Tracking: Track and report on quarterly OKRs and department initiatives, driving tasks and timelines to ensure project completion.

OUR IDEAL CANDIDATE

• Experience: 3-5 years in field service operations, program coordination, or project management.
• Systems Proficiency: Hands-on experience with ServiceNow, Oracle, or similar Enterprise Resource Planning (ERP) / Field Service Management (FSM) platforms.
• Analytical Skills: Ability to analyze geographic data and service coverage maps to drive recruitment.
• Communication: Exceptional written and verbal communication skills for managing executive-level meetings and technical bulletins.

Organization: Proven ability to manage complex, multi-step lifecycles and cross-functional projects.