About the role  

One of Evio’s core product offerings is Evio Insights: comprised of actionable, plan driven real-world evidence (RWE) projects to create clinical and financial impact for health plan customers and their members.   

Evio’s team of pharmacists and researchers use RWE to produce practical insights that help health plans make better decisions, improve outcomes, and manage the cost of high-impact medications. Our work is delivered via research manuscripts and playbooks that translate evidence into clear, actionable strategies to create near-term value for health plans. These strategies could include coverage approaches, pharmaceutical contracting strategies, and patient-targeting parameters to improve outcomes and decrease costs. Over time, our work will continue to look more closely at sub-populations, driving closer to personalized formularies, and integrate with our value-based manufacturer contracting capabilities and solutions.  

In this customer success role, you will serve as the key connection point between Evio and our customers, helping ensure our insights are relevant, adopted, and delivering real impact. You’ll work closely with health plans to solicit and shape research priorities, guide and advise on implementation of insights, and measure the value created. Your work will directly influence how customers apply evidence to improve care and affordability. 

What you’ll do  

You will serve as a strategic partner and liaison between Evio and our health plan customers, ensuring the success of Evio Insights for customers. You will be the voice of the customer and health plan subject matter expert across product phases:  

1. Ideation/discovery: Maintain a strong grasp of customer level priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas to be attractive and valuable to health plan customers. Assist the Evio product team in translating customers’ needs and priorities into RWE projects.    
2. Production: Collaborate with the research team to ensure RWE study outputs align with customers’ needs and generate practical, usable insights. Review project components and gather customer feedback to refine deliverables.      
3. Operationalize:  Own customer-level operationalization strategy and execution.  This includes developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations, helping them solve problems through unique challenges in the own markets and health plans.  
4. Impact analysis: Collaborate with Evio research and analytics teams to evaluate the impact of adoption.  

Additionally, you will: 

• Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities 
• Track and report on adoption and outcomes across customers, including: 
  • How and why insights were implemented  
  • Barriers to adoption when applicable  
  • Value created from adoption  
• Contribute to continuous improvement of Evio Insights by representing customer perspectives 
• Partner with Evio’s pharmaceutical contracting team to use RWE insights to drive contracting strategies, especially focused on outcomes that drive the “flywheel”   

Your skills and experience   

• Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree 
• A current and unrestricted pharmacist license in at least one state 
• 8+ years of health plan pharmacy and medical benefit experience with deep current expertise in: 
  • Pharmacy and medical benefit design and management  
  • Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation 
  • Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical polices, and UM 
  • Knowledge of pharmacy benefit manager (PBM) operations 
• Strong clinical evidence appraisal skills and ability to interpret data

How you work

• You are effective at building relationships with both internal teammates and external customers and stakeholders 
• You have a founders’ mentality: you take initiative and move ideas forward, testing and refining as you go without needing heavy guidance   
• You are a consensus builder: you inspire customers to “yes”, and prioritize and drive solutions 
• You are resilient and pragmatic: navigating ambiguity with a practical, solutions- focused mindset  
• You are outcomes obsessed: able to prioritize, independently problem solve and see projects through to the end 
• You are an exceptional implementor and communicator: you write crisp, repeatable implementation plans/ checklists and can communicate ideas with a range of audiences, including senior leaders 
• You have customer empathy: you understand the challenges our health customers face and have walked in their shoes in prior roles 

 Salary Considerations:   

Anticipated annual base pay range: $ 175,000 to $ 200,000 plus additional variable compensation.

At Evio, we’re committed to building a competitive compensation package to honor the value our teammates bring as well as attract and retain top talent that is aligned with our culture, mission and values. Compensation includes base pay (range shown) and could include other variable compensation opportunities depending on job seniority, location, and date of hire. Evio also offers a number of attractive benefits to eligible teammates including health insurance, retirement savings, life and disability insurance, paid and unpaid time off, and other benefits to make sure Evio teammates and families are well supported.  

Please note that the base pay information shown is a general guideline for the job responsibilities and qualifications listed. Salary decisions are based on candidate experience, and market and business considerations.  

How we take care of you: 

• Great Health Insurance - The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.  
• 401K Match - Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits. 
• Time Off - We have a flexible vacation policy for teammates to unplug and recharge when you need it. There is no minimum or maximum amount of vacation allowed per year, and there is no payment in consideration for unused vacation. Vacation is to be used at your discretion, with approval of leadership.  
• Parental Leave - Generous paid leave for new parents (includes birth and non-birth parents).  

Staff Pharmacist

The Staff Pharmacist at Fuze Health plays a critical role in ensuring the safe, accurate, and compliant delivery of pharmaceutical services. Reporting to the Pharmacist in Charge, this individual contributor will support the daily operations of the pharmacy, oversee pharmacy technicians and delivery personnel, and uphold the highest standards of patient care and regulatory compliance within the respective FuzeRx location.

Key Responsibilities:

• Team Oversight & Support: Assist in managing pharmacy technicians and delivery personnel to ensure operational efficiency and adherence to workflow standards.
• Prescription Review & Verification: Perform prescription verification, drug utilization reviews, and patient consultations to ensure accurate dispensing and appropriate medication use.
• Regulatory Compliance: Maintain proper documentation, safeguard legend drugs, and ensure pharmacy operations comply with all state and federal regulations.
• Service Coordination: Coordinate the provision of pharmaceutical services and delivery of medications to patients, ensuring timely and accurate fulfillment.
• Patient Confidentiality: Maintain strict confidentiality regarding patient profiles, prescription records, and sensitive health information.
• Quality Assurance Participation: Contribute to pharmacy quality assurance programs to drive continuous improvement in service delivery and compliance.
• Cross-Functional Collaboration: Partner with internal teams to support operational goals, clinical initiatives, and patient care improvements.
• Operational Excellence: Support the daily functioning of the pharmacy through diligent record-keeping, medication management, and leadership in workflow optimization.

Required Experience & Qualifications:

• Active, clear, and unrestricted Pharmacist license in your state of residence.
• Registered Pharmacist in good standing with the applicable Board of Pharmacy.
• Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Minimum of 1 year of pharmacy experience, preferably in a clinical or healthcare setting.
• Ability to work for extended periods at a computer workstation, as needed.
• Proven organizational and leadership skills to manage pharmacy operations effectively.
• Strong commitment to patient-centered care and high ethical standards.
• Excellent communication and teamwork abilities.

Benefits: 

The compensation range for this position is $57.00-$66.34/hour including overnight shift differentials, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

The Role

The primary location for this role is remote, the expected schedule requirement is 4x10s 8:00 am - 6:00 pm (Tuesday-Friday). Active TX licensure is required. 

What You’ll Do  

As an APP with Imagine Pediatrics, you influence and ensure the best clinical care for your patients. Our goal is to increase the number of safe days at home by ensuring kids and families get what they need when they need it—reducing unnecessary medical visits and hospitalizations. You leverage an integrated technology platform and are complimented by an entire interdisciplinary team including registered nurses, navigators, dietitians, pharmacists, psychiatrists, social workers, and therapists. You will: 

• Manage a panel of complex pediatric patients – Oversee care plans, collaborate with PCPs and specialists, and ensure comprehensive care coordination.
• Work in a multidisciplinary team – Work with pediatricians, nurses, pharmacist, dietitian and social workers to provide wrap-around care in a virtual-first model.
• Empower families – Educate and support parents to navigate their child’s health journey with confidence, ensuring long term health success.
• Deliver high-quality virtual care – Conduct virtual enrollment visits, acute escalations, sick visits, and post-hospital follow-ups, and even in-home virtual assessments supported by our Mobile Integrated Care team.
• Ensure continuity of care – Step in when needed to bridge care gaps, coordinating prescriptions, and streamline referrals, to remove barriers to care. 

What You Bring & How You Qualify    

You're driven by a commitment to transform pediatric healthcare, especially for children with special health care needs. Your passion for creating equitable, accessible care aligns with our mission to ensure every child receives the support they deserve. As a key team member, you'll help shape our inclusive, values-driven culture while adapting skillfully to the dynamic pace of our growing organization. You embrace change and pivot on priorities in a fast-paced startup environment. You will need:   

• Minimum 5 years’ experience with a pediatric population required, Community Based Health or Complex Care strongly preferred. 
• You have completed an accredited program for Nurse Practitioner (NP) or Physician Assistant (PA-C) and hold an unrestricted NP or PA state license, including board certification.
• Active TX licensure required, and an additional license in MO or IL is preferred   
• Experience and comfort with children with complex medical needs 
• Experience with Medicaid and/or Community health preferred 
• Virtual care experience a plus. 
• Strong desire to improve the quality of life for pediatric patients and their caregivers. 
• Ability to lead and guide a clinical team. 
• Bilingual Spanish is required. 

What We Offer (Benefits + Perks)

The compensation for this role starts at $115,000 in addition to annual bonus and competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.  

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

1. Serve as the lead technician by acting as a role model and training in the Pharmacy Technician processes.
2. Enter patient information and prescription orders in the computer.
3. Interact with third-party prescription plans to solve adjudication problems in order to facilitate the processing of prescriptions.
4. Profile and aid in the dispensing of prescription orders under the supervision of a pharmacist. This may include training in prescription compounding of specialty medications.
5. Manage cash register transactions in a courteous manner to help complete the patient experience in a positive way.
6. Complete daily cash and checks reconciliation and daily sales sheet, and give to the finance department for posting to monthly revenue.
7. Manage and order OTC inventory in addition to assisting with RX inventory management in order to meet budgetary goals. Train others in this process and ensure its completion.
8. Deliver excellent customer service by utilizing Relationship-Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients and families.
9. Role model the principals of a Just Culture.
10. Perform other duties as assigned. Must be HIPAA compliant.

• Experience in the healthcare industry is preferred.

• N/A

• State of Colorado Pharmacy Technician Provisional Certification (PHATP) required

• Must be adept at typing and using various computer programs. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility 

•    Interprets physician prescription orders for medications and evaluates for dosage, route, frequency, interaction and demonstrates the knowledge and skills necessary to provide care based upon physical, motor/sensory, psychosocial and safety appropriate to the age of the patient.  Counsels the patient about the medication prescribed with the appropriate medication information.
•    Helps to manage prescription inventory by ordering and maintaining appropriate par levels. Reconciles order invoices to the computer inventory.
•    Supervises and coordinates the pharmacy technician's activities and duties.
•    Compounds and dispenses pharmaceuticals according to the prescription of the LIP guaranteeing safety and accuracy.
•    Actively participates as a collaborative member of the healthcare team by communicating constructively, identifying clinical and interdepartmental areas for improvement by the involved departments.
•    Supervises all aspects of the compounding of specialty meds.

•    Experience in the healthcare industry is required.
•    Previous experience with a changing work load, schedule, and priorities is preferred.

•    State of Colorado Pharmacist license required
•    Basic Life Support (BLS) required
•    Pharmacy-Based Immunization Delivery Certificate or Adult Immunization Training Program for Pharmacists Certificate preferred.

• N/A

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $20.00-$22.50/hour, in addition we offer a range of benefits including: 

• Health, dental & vision insurance
• 401k Matching contribution
• Personal time, sick time, and paid time off
• Wellness/lifestyle account

Staff Pharmacist

The Staff Pharmacist at Fuze Health plays a critical role in ensuring the safe, accurate, and compliant delivery of pharmaceutical services. Reporting to the Pharmacist in Charge, this individual contributor will support the daily operations of the pharmacy, oversee pharmacy technicians and delivery personnel, and uphold the highest standards of patient care and regulatory compliance within the respective FuzeRx location.

Key Responsibilities:

• Team Oversight & Support: Assist in managing pharmacy technicians and delivery personnel to ensure operational efficiency and adherence to workflow standards.
• Prescription Review & Verification: Perform prescription verification, drug utilization reviews, and patient consultations to ensure accurate dispensing and appropriate medication use.
• Regulatory Compliance: Maintain proper documentation, safeguard legend drugs, and ensure pharmacy operations comply with all state and federal regulations.
• Service Coordination: Coordinate the provision of pharmaceutical services and delivery of medications to patients, ensuring timely and accurate fulfillment.
• Patient Confidentiality: Maintain strict confidentiality regarding patient profiles, prescription records, and sensitive health information.
• Quality Assurance Participation: Contribute to pharmacy quality assurance programs to drive continuous improvement in service delivery and compliance.
• Cross-Functional Collaboration: Partner with internal teams to support operational goals, clinical initiatives, and patient care improvements.
• Operational Excellence: Support the daily functioning of the pharmacy through diligent record-keeping, medication management, and leadership in workflow optimization.

Required Experience & Qualifications:

• Active, clear, and unrestricted Pharmacist license in your state of residence.
• Registered Pharmacist in good standing with the applicable Board of Pharmacy.
• Bachelor’s degree in Pharmacy or Doctor of Pharmacy (PharmD) degree.
• Minimum of 1 year of pharmacy experience, preferably in a clinical or healthcare setting.
• Ability to work for extended periods at a computer workstation, as needed.
• Proven organizational and leadership skills to manage pharmacy operations effectively.
• Strong commitment to patient-centered care and high ethical standards.
• Excellent communication and teamwork abilities.

Benefits: 

The compensation range for this position is $61.00-$64.00/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $19.00-$21.50/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $19.00-$21.50/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Location:  This position may be performed remotely, but requires the flexibility and willingness to travel as needed.

The Opportunity

Reporting to the Head of Pharmacovigilance, the Senior PV Scientist supports the medical oversight, analysis, coding, interpretation, and reporting of pharmacovigilance data at Praxis. This role contributes to high-quality safety surveillance, signal detection, benefit-risk evaluation, and regulatory compliance across clinical development programs.  

As Praxis advances its pipeline and prepares for regulatory submissions, this position plays a critical role in strengthening U.S.-based pharmacovigilance footprint, enhancing vendor oversight, supporting implementation of evolving safety infrastructure, and ensuring inspection readiness. The Associate Medical Director, PV Scientist enables the PV Lead to focus on clinical safety strategy, regulatory submission activities, and labeling development by providing both strategic and operational support across safety activities. 

Primary Responsibilities

• Serve as the U.S. facing PV leader, ensuring timely follow-up on safety actions across global teams and time zones. Proactively identify and resolve operational gaps before they become compliance risks. 
• Own oversight of end-to-end PV service providers, including governance meetings, KPI monitoring, TMF documentation, and continuous process improvement. Ensure quality, timeliness, and regulatory compliance at all times. 
• Contribute to the development and evolution of PV SOPs, safety management plans, and database migrations. Lead or support implementation of new safety tools (e.g., signal detection platforms, monitoring systems) to strengthen proactive surveillance. 
• Support signal detection activities, literature review, aggregate report preparation, and safety governance meetings. Author signal assessments, benefit-risk evaluations, and health hazard evaluations with scientific rigor and clarity. 
• Prepare and/or QC safety narratives, regulatory safety responses, IND/NDA/MAA components, and DSMB materials. Ensure TMF documentation is complete, accurate, and inspection ready. Maintain compliance with global safety reporting requirements. 
• Collaborate with Clinical Operations, Regulatory, Medical Affairs, Commercial, and Quality to ensure aligned safety processes, including call center setup, partner safety data exchange, and commercialization readiness activities. 
• Ensure safety data exchange complies with partner agreements. Author searches for strategies for regulatory queries and internal requests. Maintain rigorous documentation standards to support inspections and audits. 

Qualifications and Key Success Factors

• Nurse, Nurse Practitioner, Pharmacist, or Allied Health Professional.  
• Minimum 3-5 years of experience in pharmacovigilance within the pharmaceutical/biotechnology industry.  
• At least 1 year of clinical trial experience highly desirable.  
• Experience with regulatory filings (INDs, NDAs, MAAs).  
• Strong knowledge of FDA, EMA, ICH, and GVP pharmacovigilance regulations.  
• Experience in individual case safety reporting (clinical and post-marketing), aggregate reporting, signal detection, risk management planning, regulatory inspections, and PV SOP development.  
• Experience implementing safety databases and signal detection tools preferred.  
• Familiarity with MedDRA and WHO-Drug coding.  
• Excellent written and verbal communication skills. 

Key Success Factors at Praxis 

• Ownership mindset: You act like the safety infrastructure is yours. You don’t wait for direction to solve problems. 
• Operational rigor: You create clarity in ambiguity and ensure documentation withstands inspection scrutiny. 
• Scientific judgment: You understand the difference between noise and signal and contribute meaningfully to benefit-risk discussions. 
• Speed with precision: You move quickly without sacrificing quality. 
• Cross-functional credibility: You build trust across Clinical, Regulatory, Medical Affairs, Commercial, and external partners. 
• Builder mentality: You enjoy scaling systems, not just operating within them. 
• Candid communicator: You raise risks early, directly, and constructively. 

The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement.  You'll need comfort with screen work, basic hand coordination, and focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Compensation & Benefits

At Praxis, we believe that taking care of our people (and their people) is important, so we provide a world class benefits package to help you thrive.  This includes 99% of the premium paid for medical, dental and vision plans.  We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future?  We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP.  We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns.  Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring.  We aim high, collaborate hard, and produce results.  Let’s achieve the impossible together! 

To round out our world-class total rewards package, we provide annualized base salary compensation in the range listed below.  Final salary range may be modified commensurate with job level, education, and experience.

The Role:

We are looking for a Utah licensed Clinical Pharmacist to join a strong team of clinicians, analysts, clinical support staff, and trainees to utilize Arine’s software platform and to help optimize patient outcomes for our clients. The purpose of this position is to provide an expert level medication therapy consultation to the patients and providers, collaborate with the Engineering team and leadership to improve Arine’s software platform, and to help supervise the Clinical Care support team. This candidate will have a direct impact on patient care and the delivery of our core clinical services, stay continuously up-to-date on developments in the fast-moving drug field, and be aware of emerging patterns, treatment guidelines, and best practices. 

The Clinical Pharmacist receives assignments and functions under the supervision of the Head of Operations to carry out and supervise direct patient care responsibilities and perform a range of functions that include the maintenance and review of patient medication profiles; counseling patients on appropriate drug use; promoting adherence; developing clinical recommendations; reviewing completed medication reviews by other Virtual Pharmacist users; as well as interacting with other health professionals to help improve patient outcomes. 

Job duties also include assisting with orienting new team members and Virtual Pharmacist users, facilitating prior authorizations, helping patients with finding financial assistance and transportation to help increase medication adherence, review and evaluate clinical guidelines and workflow processes as assigned. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Evaluate, assess, and document patient data in Arine’s software platform and other programs, prepare written reports, and provide oral reports concerning patient care and team progress
• Complete efficient and thorough medication review and/or adherence counseling appointments
• Review completed medication reviews and counseling by other Virtual Pharmacist users, as assigned
• Staff various clinical shifts and work with automation and new technology 
• Respond to questions by patients, providers, and other professional personnel and team members
• Participate in process improvement meetings to help achieve efficient workflows
• Communicate effectively in both written and oral formats and provide daily sign-out when applicable
• Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Identify opportunities for improvement regarding workflow processes and Arine’s software platform
• Assist with obtaining referrals and authorizations 
• Guide and help oversee other Clinical Care team members
• Orient new Virtual Pharmacist users to workflows and the Virtual Pharmacist
• Evaluate and help develop clinical algorithms 
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• Doctor of Pharmacy (PharmD) from an accredited college/university
• Utah Licensed Pharmacist and in good standing (multiple state licenses are a plus)
• Completion of a PGY-1 residency, or equivalent experience  
• Ability to review and assess the appropriateness of prescriptions with respect to age specific, disease state specific considerations
• Ability to engage with the patients, promote adherence and treat them with empathy and compassion
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, dyslipidemia, anxiety, depression, bipolar disorders, and thought disorders
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Experience working with patients of different cultural, religious, and socio-economic backgrounds
• Has knowledge of influence of patient’s age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition
• Has knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Has knowledge of prescription and non-prescription drugs and drug products and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects
• Willingness and ability to obtain registered pharmacist license in other states, as needed
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Board certification in a specialty area
• Experience working in a busy healthcare environment 

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $57-65/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

We are looking for a Virginia licensed Clinical Pharmacist to join a strong team of clinicians, analysts, clinical support staff, and trainees to utilize Arine’s software platform and to help optimize patient outcomes for our clients. The purpose of this position is to provide an expert level medication therapy consultation to the patients and providers, collaborate with the Engineering team and leadership to improve Arine’s software platform, and to help supervise the Clinical Care support team. This candidate will have a direct impact on patient care and the delivery of our core clinical services, stay continuously up-to-date on developments in the fast-moving drug field, and be aware of emerging patterns, treatment guidelines, and best practices. 

The Clinical Pharmacist receives assignments and functions under the supervision of the Head of Operations to carry out and supervise direct patient care responsibilities and perform a range of functions that include the maintenance and review of patient medication profiles; counseling patients on appropriate drug use; promoting adherence; developing clinical recommendations; reviewing completed medication reviews by other Virtual Pharmacist users; as well as interacting with other health professionals to help improve patient outcomes. 

Job duties also include assisting with orienting new team members and Virtual Pharmacist users, facilitating prior authorizations, helping patients with finding financial assistance and transportation to help increase medication adherence, review and evaluate clinical guidelines and workflow processes as assigned. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Evaluate, assess, and document patient data in Arine’s software platform and other programs, prepare written reports, and provide oral reports concerning patient care and team progress
• Complete efficient and thorough medication review and/or adherence counseling appointments
• Review completed medication reviews and counseling by other Virtual Pharmacist users, as assigned
• Staff various clinical shifts and work with automation and new technology 
• Respond to questions by patients, providers, and other professional personnel and team members
• Participate in process improvement meetings to help achieve efficient workflows
• Communicate effectively in both written and oral formats and provide daily sign-out when applicable
• Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Identify opportunities for improvement regarding workflow processes and Arine’s software platform
• Assist with obtaining referrals and authorizations 
• Guide and help oversee other Clinical Care team members
• Orient new Virtual Pharmacist users to workflows and the Virtual Pharmacist
• Evaluate and help develop clinical algorithms 
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• Doctor of Pharmacy (PharmD) from an accredited college/university
• Virginia Licensed Pharmacist and in good standing (multiple state licenses are a plus)
• Completion of a PGY-1 residency, or equivalent experience  
• Ability to review and assess the appropriateness of prescriptions with respect to age specific, disease state specific considerations
• Ability to engage with the patients, promote adherence and treat them with empathy and compassion
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, dyslipidemia, anxiety, depression, bipolar disorders, and thought disorders
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Experience working with patients of different cultural, religious, and socio-economic backgrounds
• Has knowledge of influence of patient’s age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition
• Has knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Has knowledge of prescription and non-prescription drugs and drug products and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects
• Willingness and ability to obtain registered pharmacist license in other states, as needed
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Board certification in a specialty area
• Experience working in a busy healthcare environment 

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $57-65/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

We are looking for a Clinical Program Pharmacist to join a strong team of clinicians, data scientists, and engineers to help develop and maintain Arine’s software platform and to help optimize patient outcomes for our clients. As Clinical Program Pharmacist, you will be a part of building a product that helps clinicians provide expert level medication therapy consultation to patients and their providers. You will collaborate closely with the clinical care, engineering, product, and leadership teams to improve Arine’s software platform, and will be expected to supervise and maintain the clinical quality of our product content, as well as assist in clinical program development. You will serve as a liaison for patients and outside providers on product enhancements as the platform expert, and have a direct impact on patient care through the delivery of our core enterprise by keeping continually abreast of new developments in the fast-moving drug field while being aware of emerging patterns, treatment guidelines, and best practices. All team members promote a cooperative working relationship with clients and other team members by communicating effectively, being respectful, and accepting feedback professionally. Additionally, all members act to meet patient needs and learn new skills to achieve quality customer service and patient care.

The Clinical Program Pharmacist receives assignments and functions under the supervision of Clinical Program Pharmacist Leads as well as the VP of Clinical Programs to carry out and supervise direct patient care responsibilities and program development.

What You’ll be Doing:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

The role encompasses all of Arine's Clinical Program team activities. Job duties also include review and evaluation of clinical guidelines, writing effective and compelling recommendations to different stakeholders, performing quality assurance on all customer deliverables, providing clinical expertise during implementation, training, and program development.

 You will be asked to:

• Respond to questions from providers, internal and external users, client success, and leadership as the platform subject matter expert
• Triage bugs for urgency and priority
• Improve clinical algorithms, protocols, programs, and guidelines and ensure formulary alliance when applicable
• Communicate effectively in both written and oral formats to help interpret clinical issues to multiple stakeholders including but not limited to engineering, product, clinical care team, and clients
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Orient new platform users and customers to the Arine Platform
• Assist in preparation of customer demonstrations and test new clinical content within the Arine Platform
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• Doctor of Pharmacy (PharmD) from an accredited college/university
• Licensed by a Board of Pharmacy and in good standing
• Completion of a PGY-1 residency, or equivalent experience
• Board certified in a relevant area
• Ability to review and assess the appropriateness of prescriptions with respect to age and disease-state specific considerations
• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, dyslipidemia, HIV, ESRD, anxiety, depression, bipolar disorders, and thought disorders
• Has knowledge of influence of patient’s age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition
• Has knowledge of local, state, and federal regulatory requirements related to areas of functional responsibility
• Understanding and experience implementing CMS, PQA, HEDIS measures including but not limited to MTM, Part D Adherence, Statin Starts (SUPD/SPC), and Part C measures 
• Has knowledge of prescription and non-prescription drugs and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects
• Willingness to be taught/learn new skills
• Strong computer skills, including experience with Microsoft Excel
• Ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication skills with clients and internal team
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus

Nice-to-Haves:

• Experience working with various pharmacy technology and EHR systems
• Experience working with clam data
• Experience working with quality measures (CMS, PQA, HEDIS) 
• Experience reviewing pharmacy, demographic, or medical claims
• Experience with HTML, JSON, or FHIR
• Ability to interpret health plan formulary
• Project management skills

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $135,000-140,000/year.

The Role:

We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers. 

The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five-star results across a variety of Medicare Part C and Part D measures. The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress. 

This role encompasses all of Arine's Clinical Care team activities. You will be asked to:

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met 
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred.
• Team management and coaching experience required, preferably within a remote setting.
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situations 
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence 
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast-paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Remote Work Requirements:

• An established private work area that ensures information privacy

• A stable high-speed internet connection for remote work

• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted salary range represents the expected base annual salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base annual salary range for this position is $55,000 - $60,000.

The Role:

We are looking for a Tennessee licensed Clinical Pharmacist to join a strong team of clinicians, analysts, clinical support staff, and trainees to utilize Arine’s software platform and to help optimize patient outcomes for our clients. The purpose of this position is to provide an expert level medication therapy consultation to the patients and providers, collaborate with the Engineering team and leadership to improve Arine’s software platform, and to help supervise the Clinical Care support team. This candidate will have a direct impact on patient care and the delivery of our core clinical services, stay continuously up-to-date on developments in the fast-moving drug field, and be aware of emerging patterns, treatment guidelines, and best practices. 

The Clinical Pharmacist receives assignments and functions under the supervision of the Head of Operations to carry out and supervise direct patient care responsibilities and perform a range of functions that include the maintenance and review of patient medication profiles; counseling patients on appropriate drug use; promoting adherence; developing clinical recommendations; reviewing completed medication reviews by other Virtual Pharmacist users; as well as interacting with other health professionals to help improve patient outcomes. 

Job duties also include assisting with orienting new team members and Virtual Pharmacist users, facilitating prior authorizations, helping patients with finding financial assistance and transportation to help increase medication adherence, review and evaluate clinical guidelines and workflow processes as assigned. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Evaluate, assess, and document patient data in Arine’s software platform and other programs, prepare written reports, and provide oral reports concerning patient care and team progress
• Complete efficient and thorough medication review and/or adherence counseling appointments
• Review completed medication reviews and counseling by other Virtual Pharmacist users, as assigned
• Staff various clinical shifts and work with automation and new technology 
• Respond to questions by patients, providers, and other professional personnel and team members
• Participate in process improvement meetings to help achieve efficient workflows
• Communicate effectively in both written and oral formats and provide daily sign-out when applicable
• Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Identify opportunities for improvement regarding workflow processes and Arine’s software platform
• Assist with obtaining referrals and authorizations 
• Guide and help oversee other Clinical Care team members
• Orient new Virtual Pharmacist users to workflows and the Virtual Pharmacist
• Evaluate and help develop clinical algorithms 
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• Doctor of Pharmacy (PharmD) from an accredited college/university
• Tennessee Licensed Pharmacist and in good standing (multiple state licenses are a plus)
• Completion of a PGY-1 residency, or equivalent experience  
• Ability to review and assess the appropriateness of prescriptions with respect to age specific, disease state specific considerations
• Ability to engage with the patients, promote adherence and treat them with empathy and compassion
• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, dyslipidemia, anxiety, depression, bipolar disorders, and thought disorders
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Experience working with patients of different cultural, religious, and socio-economic backgrounds
• Has knowledge of influence of patient’s age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition
• Has knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
• Has knowledge of prescription and non-prescription drugs and drug products and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects
• Willingness and ability to obtain registered pharmacist license in other states, as needed
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Board certification in a specialty area
• Experience working in a busy healthcare environment 

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $57-65/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

We are looking for a Bilingual Clinical Pharmacist to join a strong team of clinicians, analysts, clinical support staff, and trainees to utilize Arine’s software platform and to help optimize patient outcomes for our clients. The purpose of this position is to provide an expert level medication therapy consultation to the patients and providers, collaborate with the Engineering team and leadership to improve Arine’s software platform, and to help supervise the Clinical Care support team. This candidate will have a direct impact on patient care and the delivery of our core clinical services, stay continuously up-to-date on developments in the fast-moving drug field, and be aware of emerging patterns, treatment guidelines, and best practices. 

The Bilingual Clinical Pharmacist receives assignments and functions under the supervision of the Head of Operations to carry out and supervise direct patient care responsibilities and perform a range of functions that include the maintenance and review of patient medication profiles; counseling patients on appropriate drug use; promoting adherence; developing clinical recommendations; reviewing completed medication reviews by other Virtual Pharmacist users; as well as interacting with other health professionals to help improve patient outcomes. 

Job duties also include assisting with orienting new team members and Virtual Pharmacist users, facilitating prior authorizations, helping patients with finding financial assistance and transportation to help increase medication adherence, review and evaluate clinical guidelines and workflow processes as assigned. 

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Evaluate, assess, and document patient data in Arine’s software platform and other programs, prepare written reports, and provide oral reports concerning patient care and team progress

• Complete efficient and thorough medication review and/or adherence counseling appointments

• Review completed medication reviews and counseling by other Virtual Pharmacist users, as assigned

• Staff various clinical shifts and work with automation and new technology 

• Respond to questions by patients, providers, and other professional personnel and team members

• Participate in process improvement meetings to help achieve efficient workflows

• Communicate effectively in both written and oral formats and provide daily sign-out when applicable

• Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner

• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals

• Identify opportunities for improvement regarding workflow processes and Arine’s software platform

• Assist with obtaining referrals and authorizations 

• Guide and help oversee other Clinical Care team members

• Orient new Virtual Pharmacist users to workflows and the Virtual Pharmacist

• Evaluate and help develop clinical algorithms 

• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• Doctor of Pharmacy (PharmD) from an accredited college/university

• Licensed Pharmacist and in good standing (multiple state licenses are a plus)

• Completion of a PGY-1 residency, or equivalent experience  

• Bilingual fluency in English and either Spanish, Mandarin or Cantonese. Must be comfortable speaking to patients in that language regarding their medications and healthcare

• Ability to review and assess the appropriateness of prescriptions with respect to age specific, disease state specific considerations

• Ability to engage with the patients, promote adherence and treat them with empathy and compassion

• Ability to organize and set priorities which accurately reflect the relative importance of job responsibilities

• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, dyslipidemia, anxiety, depression, bipolar disorders, and thought disorders

• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines

• Ability to work effectively within a team and foster effective working relationships and build consensus

• Experience working with patients of different cultural, religious, and socio-economic backgrounds

• Has knowledge of influence of patient’s age, sex, concomitant disease states, concurrent drug therapy, foods and diagnostic procedures on drug activity and disposition

• Has knowledge of local, state and federal regulatory requirements related to areas of functional responsibility

• Has knowledge of prescription and non-prescription drugs and drug products and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects

• Willingness and ability to obtain registered pharmacist license in other states, as needed

• Excellent written and oral communication skills

• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment

• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records

• Board certification in a specialty area

• Experience working in a busy healthcare environment

Remote Work Requirements:

• An established private work area that ensures information privacy

• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up

• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $57-65/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.

This is a patient-facing, phone-based role in a call center–style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.

Success in this role requires strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment. You will be expected to manage your workload independently while demonstrating accountability and reliability in your work. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.

What You’ll Be Doing:

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Escalating potential medication-related and health-related issues to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurately documenting all interactions, interventions, and outcomes in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and sending patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

Who You Are and What You Bring:

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
• Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
• Demonstrated reliability, accountability, and follow-through 
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a high-volume, metrics-based healthcare call center or similar  patient-facing environment    

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $20-22/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

Are you passionate about helping patients navigate their medications and improve their health, and do you speak Mandarin or Cantonese? Join our Clinical Care team at Arine! As a Bilingual RN, you will play a vital role in supporting Chinese-speaking patients, enhancing care coordination, and helping them better understand and manage their medications - especially for conditions like heart disease and diabetes.

Using Arine’s innovative platform, you’ll conduct outreach to patients, providers, and pharmacies to perform medication reconciliation, provide education, and ensure adherence to treatment plans. You’ll collect clinical data, such as blood pressure readings, and work closely with pharmacists and other healthcare professionals to identify and resolve medication-related issues that may impact patient outcomes or lead to readmissions.

In this role, you’ll also support quality improvement efforts tied to HEDIS goals, help gather necessary documentation for CMS measures, and contribute to improving operational workflows. Your input will be instrumental in triaging high-risk patients and ensuring continuity of care across multiple settings.

All members of the Clinical Care team are expected to communicate effectively, demonstrate accountability and reliability in their work, maintain a cooperative working relationship with clients and colleagues, accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.

What You’ll Be Doing:

• Conducting follow-up calls with patients post-discharge, in Mandarin and/or Cantonese and English, to facilitate medication reconciliation and ensure understanding of their medication regimens
• Providing patient education and adherence support on medications related to heart health and diabetes
• Collecting blood pressures from members’ and providers’ offices and offering support/education in helping achieve HEDIS goals
• Collaborating with pharmacists and healthcare providers to identify and address medication-related issues and health concerns that may lead to readmissions
• Monitoring patient care across the care team, ensuring continuity and adherence to treatment plans
• Documenting patient interactions and medication reconciliations accurately in Arine’s software platform
• Engaging with hospitals, clinics, and pharmacies to coordinate care and resolve clinical issues promptly
• Educating patients on their medications, potential side effects, and the importance of adherence to their treatment plans - in the language they’re most comfortable with
• Triaging high-risk members to a clinical pharmacist for in-depth medication reviews, side effect concerns, cost concerns, or when pill burden is a concern
• Participating in process improvement initiatives to enhance care coordination and patient outcomes
• Assisting with obtaining necessary referrals and authorizations as part of the care management process
• Working with providers’ offices to confirm medication histories and collect records for various CMS measures as needed
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Preparing and sending patient educational materials and other necessary items as needed
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

Who You Are and What You Bring:

• A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York
• Bilingual proficiency in Mandarin and/or Cantonese and English is required - you’ll use these skills daily to communicate with and advocate for patients
• Prior experience in case management and a solid understanding of care coordination processes
• Strong knowledge of medication management, including medication reconciliation and related terminology
• Excellent written and oral communication skills in both English and Chinese, with the ability to effectively educate and support patients
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, and performing basic technical troubleshooting
• Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment
• Demonstrated reliability, accountability, and follow-through
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• A collaborative team player who can also work independently and demonstrate initiative
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (Monday–Saturday up to 7PM Pacific Time)

Nice-to-Haves:

• Experience with electronic medical records (EMR) systems
• Previous work in an ambulatory care setting, including taking medication histories and managing transitions of care
• Familiarity with pharmacy operations and medication therapies
• Certified Diabetes Educator (CDE) certification

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for telephonic and/or remote work
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $39-60 hour. 

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.

This is a patient-facing, phone-based role in a call center–style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.

Success in this role requires strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment. You will be expected to manage your workload independently while demonstrating accountability and reliability in your work. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.

What You’ll Be Doing:

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Escalating potential medication-related and health-related issues to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurately documenting all interactions, interventions, and outcomes in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and sending patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

Who You Are and What You Bring:

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
• Demonstrated reliability, accountability, and follow-through 
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a high-volume, metrics-based healthcare call center or similar  patient-facing environment    

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $20-22/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.