About Sisense

Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for over 2,000 global customers across financial services, retail, healthcare, and technology.

With the recent launch of Sisense Intelligence (Intelligence Assistant, MCP server, Managed LLM), we are accelerating innovation in embedded analytics at scale.

The Role

As a DevOps Engineer, you will play a key role in designing, building, and maintaining the scalable, reliable infrastructure that powers Sisense’s AI-powered embedded analytics platform. You will work on cloud-native environments, CI/CD pipelines, automation, monitoring, and production stability — helping ensure our platform delivers high performance and developer experience at scale.

This is a hands-on role with significant ownership and impact on both internal development velocity and customer-facing reliability.

Key Responsibilities

• Design, implement, and maintain scalable infrastructure for our SaaS platform using modern cloud-native technologies.
• Build and improve CI/CD pipelines, automation tools, and deployment processes to increase development velocity and reliability.
• Own production environments: monitoring, troubleshooting, performance tuning, and incident response.
• Work closely with development teams to support infrastructure needs for new features and services.
• Research, evaluate, and introduce new tools and technologies to improve platform efficiency and observability.
• Develop and maintain Infrastructure as Code (Terraform, Crossplane, Helm, Argocd, etc.).
• Collaborate on improving observability, logging, and alerting across distributed systems.
• Participate in a rotating on-call schedule to provide 24/7 coverage for incident response and production support.

Requirements

• 4–6+ years of hands-on DevOps or SRE experience.
• Strong proficiency with Kubernetes and cloud platforms (AWS, Azure, or GCP) AWS preferred.
• Solid experience with Infrastructure as Code tools (Terraform /crossplane / Terragrunt, Helm, argocd).
• Excellent Linux systems knowledge and scripting skills (Bash, Python, or Go preferred).
• Experience building and maintaining CI/CD pipelines and automation frameworks (gitlab-ci ,github-actions and jenkins).
• Deep familiarity with monitoring tools (fluentd , fluent-bit, promethus and grafana stack , opentelemetry )
• Strong problem-solving and troubleshooting skills in high-scale production environments.
• Good communication skills and ability to work effectively in a remote, distributed team.
• Advanced English.

Nice to Have

• Experience with Node.js / TypeScript environments.
• Familiarity with multiple linux distros (ubuntu-debian , redhat , oracle)
• Background in data-intensive or analytics platforms.
• Familiarity with OpenTelemetry, monitoring tools, or distributed tracing.
• Experience supporting customer-facing SaaS platforms at scale.

Why Join Sisense

This is a high-impact role where you’ll work on the infrastructure behind cutting-edge embedded AI analytics. You’ll join a talented global engineering team, enjoy competitive compensation, meaningful equity, and the opportunity to solve complex technical challenges in a fast-growing company.

If you’re a strong DevOps Engineer who loves building reliable, scalable systems and wants to work on AI-powered data solutions, we’d love to hear from you.

Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime.

The SRE team achieves this by:

• Owning the incident management processes and tools.
• Managing the observability stack and alerting systems to enable timely investigation and mitigation.
• Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.

In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations. 

In this role, you will:

• Own and influence the incident management process end-to-end
• Maintain and evolve on-prem observability stack
• Keep production applications running smoothly by participating in the on-call rotation
• Develop automations and tools to support platform reliability
• Contribute to production services with performance and resiliency in mind
• Collaborate with product engineers to foster SRE principles within the R&D organization
• Be a mentor for the SRE team or product engineers

About you:

• Solid programming experience, namely Python (Django and AsyncIO)  and/or Java (Spring Boot)
• Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)
• Experience in development and maintenance of Python services in production
• Strong experience with AWS and Kubernetes
• Solid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.g. RabbitMQ, NATS, Kafka)
• An experienced on-call SRE engineer 
• Enjoy hands-on troubleshooting of distributed systems in production environments
• You act like an owner and strive to do work you're proud of
• You enjoy communication and knowledge sharing on all-things reliability
• Proficiency in English, both written and spoken

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.  For more information, please visit https://www.pandadoc.com.

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more.

Benefits:

• Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
• We value long-term collaboration, whether through typical employment contract, employment of record or B2B arrangements. Be aware that contract type and benefits vary by location - feel free to clarify with our recruiters).
• Work schedule aligned with EU time zones.
• Honest, open culture that values constructive feedback.
• Professional and personal development within a collaborative, supportive team.
• Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges.

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.