Objective-C Jobs in United Kingdom.
All active Objective-C roles based in United Kingdom.
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Customer Support Engineer (f/m/d)
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About the opportunity
Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.
Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Through ticket-based assistance, they identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.
What to expect?
- A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
- Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
- We practice empathy and the art of anticipating customer needs
What do you need to be successful?
- Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
- Experience working with APIs and API-based SaaS integrations
- Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
- A good understanding of how web applications and mobile apps are built and work
- Confidence with common UNIX-like command-line tools
- A track record of getting things done in an environment that combines collaboration and individual responsibility
- Ability to read server logs and process them to aggregate/analyze data
- An understanding of Agile processes or experience working in an Agile/Scrum environment
- Strong problem-solving skills
- Ability to clearly explain concepts and produce example code that complements the explanation
- Customer-centered, high level of empathy, and cross-team collaboration mindset
- Results and outcome-oriented; team focused
- Experience with working with global teams, open to cultural and thought diversity
- Excellent English communication skills, both verbal and written
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
The Work
As a Staff Engineer (Mobile), you will be working on Palisade - Ripple’s flagship wallet as a service platform enabling businesses, fintechs and banks to build digital asset treasury, payment and exchange use-cases.
What you’ll do
- Mobile development expertise: You have solid experience building high-quality, cross-platform applications for iOS and Android using React Native and TypeScript.
- Native familiarity: While you live in JavaScript, experience with native code (Swift, Kotlin, or Objective-C) to bridge gaps or debug native modules is a significant plus.
- Form handling: You have experience building complex forms and implementing robust validation logic. You know how to make data entry easy for the user while ensuring data integrity.
- Store deployment: Experience managing the release lifecycle - including certificates, signing, and deploying to the Apple App Store and Google Play Store is a big plus.
- Styling proficiency: You have a knack for creating polished mobile interfaces. Experience with Styled Components is a plus, but ultimately, you know how to build layouts that look and feel great on any screen size.
- User-obsessed mindset: You don't just write code; you build products. You are passionate about mobile UX, gestures, and animations. Experience with Figma is a plus, helping you bridge the gap between design and engineering.
- Clean code philosophy: You care deeply about the quality of your craft. You strive for simplicity, strictly adhere to DRY (Don't Repeat Yourself) principles, and write code that is readable and maintainable.
- Collaborative spirit: You are a genuine team player who thrives in a collaborative environment. You communicate clearly, welcome code reviews, and enjoy solving problems with your peers.
- Testing culture: You believe that code isn't complete until it's verified. Experience with mobile testing frameworks is highly valued to ensure reliability across devices.
- Performance focus: You understand that a janky app is a bad UX. You keep performance in mind, optimising for smooth animations, fast launch times, and efficient memory usage.
- Smart tooling usage: You leverage the right tools for the job—including AI assistants—to be efficient, but you are transparent about their use. You verify every output, ensuring that you maintain full understanding and ownership of the code you ship.
- Industry interest: While not required, previous experience in Web3, blockchain, or fintech is considered a plus.
What You'll Bring
- Proven track record of building and delivering backend systems from development to production
- Hands-on experience working on large-scale distributed systems
- Familiarity with event-driven micro-services, Kubernetes, and cloud-based infrastructure
- Familiarity with gRPC and protocol buffers
- Ability to work in a fast-paced start-up environment and be a core contributor to the success of the company
- A self-starter that thrives on autonomy and can see a task through from start to finish
- A positive attitude with a passion for acquiring and sharing knowledge
- Web3, blockchain, and fintech experience are a plus
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple