Customer Support Jobs in Uganda.
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Global Recruitment Coordinator
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GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.
Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!
Priority Application deadline: May 15, 2026
Contract Type: This position is a one-year contract with the possibility of renewal or extension depending on evolving org needs.
Location: This role is fully remote but must overlap with NY timezone by at least 2 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time. We have a strong preference for candidates based in one of our Africa countries of operation (Kenya, DRC, Malawi, Mozambique, Uganda, Rwanda, Liberia).
About this role
GiveDirectly is hiring two exceptional Coordinators to join our growing People Team. If you’re passionate about building world-class employee experiences and want to be part of a mission-driven organization that cares for its people, this is the role for you.
As a Coordinator, you’ll play a critical role in enabling our People function to scale its impact. Whether you're supporting the end-to-end hiring process, or ensuring smooth and consistent People Operations for our global team, your work will directly contribute to making GiveDirectly an outstanding place to work.
Please Note: While we love career changers and non-traditional backgrounds across many of our roles, this particular opening requires prior direct recruitment experience. We unfortunately aren't able to consider applications from candidates who haven't worked in recruitment before. If that's you, we'd still love for you to keep an eye on our careers page for future openings!
Reporting lines:
- The Global Recruitment Coordinators will report to the Recruitment Manager
Level: Global Coordinator
Travel Requirement: Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits
The Recruitment Coordinator will:
- Find top talent: Proactively source, attract, and engage a diverse, high-quality candidate pipeline, internally and externally, and convince them to join the team
- Review CVs, conduct interviews, and coordinate schedules: Serve as the face of the organization as candidates' first point of contact, providing a seamless and supportive hiring experience
- Operationalize a streamlined, first-class talent acquisition process: Build and continuously improve the talent acquisition process, including providing high quality support and communications to both candidates and hiring teams
- Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System regarding recruitment requests, meeting SLAs
- Contribute to recruiting initiatives focused on equity, process improvement, and team enablement
You'll be a top candidate for this role if you bring:
- Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. We have a strong preference for candidates based in our countries of operation.
- At least 3 years of direct recruitment experience, including meaningful exposure to sourcing and a genuine passion for candidate experience.
- Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously
- Clear communication — both written and verbal — with internal teams and external stakeholders (e.g. candidates)
- Comfort navigating ambiguity and adjusting to rapidly changing priorities
- Customer service orientation and extremely high follow-through
- Strong attention to detail and a systems-oriented mindset
- Discretion in handling sensitive and confidential employee information
- A process improvement mindset and a willingness to suggest and test new approaches
Language requirement
- Candidates must be fluent in English
- Strong preference for professional fluency in French
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no-negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.
Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.
Kenya
- Base Salary: $30,000
- Bonus at Target Performance: 10% (~$3,000 with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $3,510)
- Estimated Total Compensation at Target: $33,000
This role is fully remote, so if you are not based in Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
- A supportive team that works hard and cares hard
- A robust health benefits plan (exact details will vary by country)
- Flexible paid time off that staff is encouraged to take
- Allowances for desk set-up and learning and development
#LI-REMOTE
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!
Ready to apply?
Apply to GiveDirectly
Who We Are!
🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined.
At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent.
Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by:
- Introducing an employment-focused school subject into secondary and
- Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women.
To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.
Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows.
We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.
Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year.
Good to note: To Our Awesome Applicants! 🚀💫
We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply!
We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply.
Position Overview
The Administration Officer serves as the backbone of operational efficiency, orchestrating seamless support across four pillars: Administrative & Logistics Support, Front Desk & Office Management, Hotel Bookings for Staff, and Asset Oversight. By ensuring staff and guest needs are met, maintaining a secure and well-functioning office environment, coordinating travel and accommodation, and safeguarding organizational property, the Administration Officer transforms routine operations into a reliable framework that empowers teams, enhances productivity, and sustains organizational excellence
What You’ll Do🌟
Administrative and Logistics support to staff and guests (30%)
- Prepare monthly airtime, Closed User Groups(CUG), and data schedules in a timely and accurate manner.
- Ensure availability and functionality of work tools (phones, laptops, MiFi devices, etc.) for all staff.
- Coordinate with service providers and the IT team to maintain reliable office fibre internet connectivity.
- Manage meal delivery services (breakfast and lunch), ensuring accuracy of orders and addressing staff feedback on vendor performance.
- Respond promptly to issues raised through the Admin Help Desk, providing timely resolutions.
- Arrange transportation, hotel bookings, and meal provision for international guests, update guest trackers, and ensure a pleasant visitor experience.
- Support international travel for local staff, including booking flights, airport transfers, travel insurance, updating the international travel tracker, and ensuring a smooth travel experience.
- Book accommodation for local staff traveling within the country, ensuring adherence to defined SOPs.
- Plan and manage logistics for office-based events (e.g., retreats), including booking meeting rooms, coordinating meal delivery, and arranging necessary materials such as stationery, projectors, and speakers.
Front Desk and General Office Management (30%)
- Welcome and attend to guests at the reception desk, ensuring timely assistance and a positive overall experience.
- Maintain cleanliness and presentation of the front office area, including the lounge, throughout the day.
- Monitor office access and register visitors to uphold safety, security, and protection of office property.
- Report suspicious activity or individuals to safeguard staff and premises.
- Manage office communications, including calls on the landline, mail delivery, and guest messages to staff.
- In charge of opening and closing office premises and ensuring individual offices are well locked at the close of day.
- Ensure safety of premises by enforcing security protocols, maintaining security lighting, and reporting irregularities or violations promptly.
- Oversee security operations by monitoring guard transitions, conducting spot checks, and coordinating with supervisors when necessary.
- Enforce security protocols for office equipment and ensure staff compliance.
- Supervise office cleaners to ensure a clean, safe, and secure working environment.
- Manage general office facilities, including lease administration, repairs, and overall infrastructure support.
- Organize and allocate office space to optimize functionality and efficiency.
- Ensure indoor lights, ACs and fans are switched off at the close of each day and security lights are on for the night
- Monitor usage of utilities such as electricity and water and investigate any abnormal increments in monthly bills to identify root causes, verify billing accuracy, prevent wastage, and implement cost‑control measures.
- Ensure constant supply of drinking water at the office by coordinating delivery with the vendor as per the established schedule
- Ensure that water dispensers, ACs, Solar Equipment, Fire -Extinguishers and other office equipment are serviced in a timely manner
- Manage compound maintenance (mowing, watering of outdoor plants, weeding and tree trimming) as per established schedule
Office Equipment and Asset Management (20%)
- Review and propose improvements to equipment management policies and train staff to ensure adherence to established guidelines.
- Keep the equipment tracker updated in real time, clearly recording the location and status of all items.
- Enforce item sign‑out and return procedures, ensuring accountability for all equipment under Admin custody.
- Arrange insurance coverage for valuable equipment immediately upon acquisition by Educate!.
- Support the Logistics and Stores Assistant with verification and shipping of program materials.
Central Management of Hotel Bookings for Local Staff (20%)
- Monitor hotel booking requests submitted by staff via email to ensure compliance with organizational requirements, and take appropriate action on non-compliant requests.
- Maintain and update the hotel booking tracker in real time, ensuring accuracy and accessibility.
- Collect and provide feedback to both hotels and staff to strengthen relationships and improve service quality.
- Respond to inquiries from hotels and staff regarding bookings and services.
- Maintaining cordial relationships with partner hotels to ensure seamless operations
- Collect EFRIS invoices from hotels after staff checkout and compile with all relevant supporting documents and share promptly with the Finance Officer to facilitate timely payments to hotels.
- Conduct training sessions for new staff and refresher sessions for existing staff to ensure full understanding and adherence to hotel booking policies.
- Lead the process of identifying, evaluating, and contracting new partner hotels.
- Maintain an up-to-date tracker of hotel contracts and spearhead contract renewals to ensure continuity before agreements lapse.
Who You Are 🦸♀️🦸♂️
- Bachelor’s degree in Business Administration or any relevant field, at least 2 years of professional experience.
- Proficiency with MS Office Suite, with excellent MS Word and Excel skills
- Excellent interpersonal and written communication skills
- Excellent attention to detail
- Thoroughness when accomplishing tasks
- Systems oriented,
- High integrity
- Excellent customer service, general management and strong personality.
- Experience in multitasking in a fast – paced environment, set priorities, work independently as well as thrive a team.
- Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here
What We Offer 
- A vibrant, mission-driven environment with a supportive and fun team.
- Competitive salary based on experience.
- Learning & growth opportunities
Application Process: Rolling basis, interviews happening soon!
Terms
- Location is Kampala, Uganda
Our Culture & Tenets(Values) 🌱
We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey.
- We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value.
- We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested.
- We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.
- We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests.
- We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress.
Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team.
We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.
Ready to apply?
Apply to Educate!
Who We Are!
🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined.
At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent.
Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by:
- Introducing an employment-focused school subject into secondary and
- Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women.
To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.
Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows.
We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.
Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year.
Good to note: To Our Awesome Applicants! 🚀💫
We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply!
We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply.
Position Overview
At Educate!, the Senior Product Associate will play a crucial role in driving user research, product experimentation, and continuous improvement to meet the needs of Africa’s youth. This role combines hands-on experimentation, ensuring that all product development efforts align with Educate!’s long-term mission of transforming education for millions of youth across Africa. The successful candidate will collaborate with cross-functional teams to lead user-centered validations, develop frameworks for experimentation, and optimize product development processes.
The Educate! Experience is currently impacting 32,000 youth in Ugandan secondary schools and is Educate!s most mature product. Within the context of this product we continuously seek to maintain and deepen our impact whilst also conducting research and development initiatives that benefit other Educate! Products. The Senior Product Associate will play a pivotal role in ensuring data-driven insights are available to guide the product team in strategic decisions and inform product improvements. The Senior Product Associate will be trusted to define the plan and execute against a discrete feature component or workstream with minimal managerial direction. In addition, they support knowledge management and knowledge exchange across products to ensure insights from EXP inform other products. By supporting product leaders in building high-impact, user-driven products, this role is central to Educate!’s mission of creating educational solutions that drive meaningful change.
The ideal candidate will recognize this as their core skills set:
- Customer-Centric Approach: Bring a deep understanding of user needs, leveraging feedback and insights to continuously refine product offerings. They should be excited about interacting with youth and driven by a sense of curiosity to deeply understand their needs and opportunities to set them up for success.
- Collaborative and Team-Oriented: This role requires seamless collaboration with product leaders, designers, programs implementation teams and other key stakeholders. The candidate must excel in fostering a positive, cross-functional work environment, driving alignment across teams, and proactively manage a small set of working relationships independently, particularly with the LX Designer, the product strategist and the implementation lead.
- Clear Communication: Strong written and verbal communication skills are essential. The candidate must effectively translate complex product ideas and insights into actionable plans for both technical and non-technical teams.
- Project Management, Problem-Solving, and Innovation: The ideal candidate should demonstrate strong project management capabilities to drive the successful end-to-end implementation of experiments. They must be skilled at identifying obstacles and devising solutions that ensure efficient product iterations and timely delivery.
- Analytical and Data-Driven: The candidate should possess a strong data analysis skill set and analytical mindset, comfortable with cleaning, analyzing, and interpreting complex data to derive actionable insights. Familiarity with data analytics tools and experimentation methodologies is crucial for informed decision-making.
What You’ll Do🌟
Lead end-to-end project management and execution of experiments and continuous discovery against EXP product roadmap
- Design and Manage Experiment Implementation: Lead the end-to-end project management and execution of experiments within the product team to validate hypotheses and improve the user experience, ensuring alignment with product goals.
- Utilize the Sandbox Process: Drive the use of the sandbox environment within the team to prototype, test, and validate product features in a controlled, low-risk setting.
- Define Metrics and KPIs: Collaborate with the product team to establish clear metrics and KPIs for each experiment, ensuring they align with both immediate and long-term product objectives.
- Document and Share Insights: Maintain comprehensive documentation of experiment outcomes and share key learnings within the team to continuously optimize future experimentation efforts in and beyond EXP.
Increase the EXP impact unit capability to rapidly test and iterate while running a product at scale
- Co-Create Experimentation Frameworks: Collaborate with the product team and product ops function to adapt and apply standardized experimentation frameworks (e.g., A/B testing, multivariate testing, and rapid prototyping) to fit the specific needs of the product.
- Provide Tools and Resources: Leverage the tools, resources, and processes rolled out by the product operations function to streamline experimentation within the product team.
- Enhance Methodologies: Work with the product team to continuously assess and refine experimentation methodologies, ensuring they are aligned with best practices and the product’s unique requirements.
- Support Team Training: Co-create training and resources with the product operations function to empower the product team in utilizing experimentation frameworks effectively for product development.
Facilitate feedback loops from youth and frontline teams to enhance product design and delivery
- Lead User Research: Conduct usability testing, user interviews, and other research efforts to validate product assumptions and gain insights into user needs.
- Synthesize Feedback: Analyze user feedback and data to provide actionable insights that inform product improvements.
- Integrate Insights Continuously: Ensure that user insights are regularly incorporated into the product development process to drive ongoing refinement.
- Advocate for Users: Champion user-centered design solutions in product discussions and iterations to ensure the product aligns with user needs.
- Collaborate on Feedback Integration: Work with the product team to establish efficient processes for transforming frontline feedback into actionable backlog items, ensuring this feedback is prioritized and integrated into future product iterations.
- Collaborate closely with LX designers to co-design prototypes, ensuring user insights are rapidly translated into testable concepts.
Driving Data-Driven Insights to inform product strategy
- Conduct Data Analysis, Monitor KPIs, and Formulate Strategic Recommendations: Lead the cleaning, analysis, and interpretation of quantitative and qualitative data and support the tracking of key performance indicators (KPIs) to assess product efficiency, quality, and impact. This includes formulating clear, evidence-based recommendations for feature direction and advocating for a defined position during strategic decision-making.
- Support Feature Prioritization: Assist the product strategist in prioritizing and implementing frontline-driven features, collaborating with the team to streamline the feedback loop and reduce the cycle time from insight capture to feature release.
- Facilitate Continuous Improvement: Participate in regular retrospectives and reviews to optimize the integration of feedback into product development, helping to refine experimentation practices and ensure that product improvements are consistently aligned with user needs.
Who You Are 🦸♀️🦸♂️
- 3-5 years in product management, operations, or related fields with a focus on experimentation and user-centered design.
- Skills: Proven project management abilities, strong data analysis skills, analytical mindset, strong communication abilities, and a solid understanding of experimentation tools and methodologies.
- Attributes: Collaborative, data-driven, and proactive, with a passion for driving user-focused product improvements.
- Informal Leadership: Demonstrate informal leadership by serving as a visible technical resource for others on the team, and may be asked to mentor or onboard junior associates.
- Dynamic experience is highly preferred, and can operate well in complex and fast-changing environments.
- The ideal candidate has worked in a very early-stage startup trying to achieve product-market fit or led a new product or program within a larger organization.
- Experience working with diverse stakeholders and managing many priorities
- Passion for Educate!’s mission is a must, but past work in education or youth development is not required. We value diverse perspectives and encourage applications from people with various backgrounds. Background working with youth in the informal sector would be an asset.
- Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here
What We Offer
- A vibrant, mission-driven environment with a supportive and fun team.
- Competitive salary based on experience.
- Learning & growth opportunities
Application Process: Rolling basis, interviews happening soon!
Terms
- Location is Kampala, Uganda
Our Culture & Tenets(Values) 🌱
We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey.
- We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value.
- We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested.
- We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.
- We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests.
- We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress.
Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team.
We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.
Ready to apply?
Apply to Educate!
About this job
As In-Country Operations Manager you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa, with a focus primarily on Southern African & East African operations.
You will
- Be responsible for operational targets: Support product performance objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; initiating productivity improvements, quality checks; resolving problems; identifying trends; determining system improvements; and implementing change.
- Take accountability for relationship management: Sustain rapport with designated stakeholder groups by making regular visits; exploring specific needs; resolving challenges and anticipating new opportunities.
- Be actively engaged: Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities and Customer Operations to resolve potential problems and identify opportunities.
- Own project management and coordination: Take personal accountability in proactively planning and executing new and existing projects and operational activities including but not limited to operational compliance.
- Manage reporting and governance: Provide real-time, robust, reliable, insightful business information and support preparation for partner SteerCo engagements.
- Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.
You will need
- A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics , Accounting or similar.
- A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
- Spoken and written fluency in English.
- Experience in project management.
- Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
- A very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
- Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
- Experience leading a team.
- Prior experience with mobile financial services.
- Excellent time management, planning and organizational skills.
- To be an exceptional communicator, with effective listening skills, intelligent and articulate with strong written and verbal skills.
- To have a confident personality with strong presentation ability.
- The ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
- To be decisive, detail orientated, enthusiastic, problem solver.
- The ability to work in a fast paced ever changing environment.
Bonus if you have
- An MBA (added advantage).
We ask a lot of each other at JUMO, but we give a lot too.
You will love
- Collaborating with smart, engaging people in an inspiring work environment.
- Working for impact.
- Growing and learning continuously, with loads of encouragement and support.
- Boldly taking risks as we navigate new challenges.
- Flexible work practices enabling your best delivery.
- Being autonomous and empowered to lead.
Remote First
You will be based in South Africa or Uganda. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town and Kampala, for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.
Diversity and Inclusion
At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.
Ready to apply?
Apply to JUMO
AI Evaluator (German)
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About the role:
We are looking for highly skilled AI Evaluators to support the development of advanced AI tools for grammar correction and proofreading. This project focuses on creating a rich and diverse dataset of written German text, annotated and corrected by humans.
Responsibilities:
- Respond to a set of prompts simulating realistic business or casual communication.
- Write clear, plausible short texts (3–4 sentences for business settings, 1–2 sentences for casual chat).
- Generate responses with intentional but realistic grammar, spelling, and structural errors.
- Review annotated message pairs (input text + corrected/proofread version) to ensure:
- All grammar/spelling/preposition/punctuation errors are corrected appropriately
- Meaning is preserved between input and corrected text
- Error types are classified correctly
- Explanations are clear and linguistically sound
Qualifications:
- German as a first language - C1 German proficiency
- English as a second language - B2 English proficiency.
- Ability to follow linguistic and situational writing prompts.
- Good written communication and creativity.
- 2 years working experience in a corporate/ business environment.
- 1 year working experience working as an AI Evaluator, data annotator, or similar role
- Strong computer literacy and fast, accurate typing skills are essential for navigating annotation tools and maintaining efficiency in text-based tasks.
- Strong logic, intuitive problem-solving and critical thinking; adaptability to the needs of the task. The candidate needs to be open-minded and welcome different viewpoints or solutions.
- Proactiveness, confidence to work independently without constant support. Reliability and being able to make good decisions on their own.
- Be a thought partner to delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
- Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment. Access to your own laptop for work
Preferred Qualifications:
- C1 or C2 English preferred
- Experience working with NLP/GenAI models is a plus
NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.
About Sama
Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.
Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.
Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.
For more information, visit www.sama.com.
More information can be found at:
- Featured in Forbes: How Ethical Is Your AI?
- Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies — the Inc. 5000
- Reversing Poverty - Ted Talk by our founder Leila Janah
Our Culture:
Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.
Our Benefits:
Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.
At Sama, we pride ourselves in being a diverse and equal opportunity employer.
Ready to apply?
Apply to Sama
About the Job:
We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.
Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.
What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.
Key Responsibilities:
- Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
- Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
- Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
- Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
- Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
- Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
- Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
- Be a master of the Sama platform.
Minimum Qualifications:
- Have completed a Bachelor's degree or higher in English or Literature.
- Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
- A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
- Excellent sense of writing style.
Preferred Qualifications:
- At least 2 years of experience in a creative writing role.
- Experience working with NLP/GenAI models is an added advantage.
- Strong critical thinking, reasoning, and exceptional problem-solving skills.
- Excellent written and oral communication skills.
- Demonstrable ability to perform well in a rapidly changing and extremely global team.
- Excellent attention to details.
- Passion for our mission of ensuring a world-class support experience for our community and customers.
- Experience as an editor is an added advantage.
Application Process:
Once you’re part of our talent pool, here’s what you can expect during the interview process:
- After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment.
- If you pass the assessment, we’ll let you know via email.
- Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
- Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.
We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.
About Sama
Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.
Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.
Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.
For more information, visit www.sama.com.
More information can be found at:
- Featured in Forbes: How Ethical Is Your AI?
- Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies — the Inc. 5000
- Reversing Poverty - Ted Talk by our founder Leila Janah
Our Culture:
Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.
Our Benefits:
Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.
At Sama, we pride ourselves in being a diverse and equal opportunity employer.
Ready to apply?
Apply to Sama
About the Job:
We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.
Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.
What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.
Key Responsibilities:
- Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
- Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
- Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
- Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
- Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
- Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
- Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
- Be a master of the Sama platform.
Minimum Qualifications:
- Have completed a Bachelor's degree or higher in English or Literature.
- Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
- A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
- Excellent sense of writing style.
Preferred Qualifications:
- At least 2 years of experience in a creative writing role.
- Experience working with NLP/GenAI models is an added advantage.
- Strong critical thinking, reasoning, and exceptional problem-solving skills.
- Excellent written and oral communication skills.
- Demonstrable ability to perform well in a rapidly changing and extremely global team.
- Excellent attention to details.
- Passion for our mission of ensuring a world-class support experience for our community and customers.
- Experience as an editor is an added advantage.
Application Process:
Once you’re part of our talent pool, here’s what you can expect during the interview process:
- After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment.
- If you pass the assessment, we’ll let you know via email.
- Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
- Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.
We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.
About Sama
Sama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.
Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.
Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.
For more information, visit www.sama.com.
More information can be found at:
- Featured in Forbes: How Ethical Is Your AI?
- Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies — the Inc. 5000
- Reversing Poverty - Ted Talk by our founder Leila Janah
Our Culture:
Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.
Our Benefits:
Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.
At Sama, we pride ourselves in being a diverse and equal opportunity employer.
Ready to apply?
Apply to Sama