Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Position Summary

Join MyFundedFutures as the next QA Engineer responsible for ensuring that every release that reaches production meets a high bar for quality, stability, and correctness. This is a hands-on role with genuine ownership. You are the gate between code-complete and thousands of users.

You will work closely with product and engineering to define acceptance criteria, have thorough manual test and debugging skills, own the staging environment, build and maintain automation coverage and drive a culture where quality is everyone's responsibility and QA is the last line of defence, not an afterthought.

Key Responsibilities

• Own the QA gate for every release - nothing reaches production without the QA sign-off.
• Radiate knowledge of the trading products and asset classes the platform supports — including equities, futures, and leveraged instruments — so that test coverage reflects real-world user behavior, risk scenarios, and edge cases that matter in live trading environments.
• Stay current with changes to supported asset classes, new product offerings, and evolving platform capabilities; proactively update test plans and regression coverage as the product horizon expands.
• Execute end-to-end regression across all release tickets, verifying against defined acceptance criteria.
• Conduct production smoke tests of every production deploy, validating critical paths are intact.
• Maintain a stable, predictable Staging environment that PM and product can rely on for UAT.
• Build, maintain, and extend the automated regression suite covering critical user journeys: account creation, trading flows, payouts, and authentication.
• Own E2E test coverage; partner with developers on integration and API test coverage.
• Integrate regression suites into CI pipelines so every RC build is automatically validated before manual testing begins.
• Drive automation coverage toward a state where manual regression is focused on new features, not re-testing known-good functionality.
• File all bugs in Jira with clear reproduction steps, environment details as defined.
• Triage and prioritise incoming bugs; communicate release-blocking issues to the product engineering team.
• RanWork with developers during code review to ensure testability, meaningful test coverage, and that new features include adequate unit and integration tests before reaching QA.
• Support PM UAT on Staging - answer environment questions, provide test data, and reproduce issues on demand.
• Maintain test plans, test case documentation, and regression checklists as the authoritative QA reference.
• Document recurring issues, environment quirks, and common failure patterns so knowledge is not locked in one person.

Qualifications

Required

• Working knowledge of trading markets and financial instruments, including equities, futures, and leveraged asset classes. You understand how these products behave, what failure modes look like from a trader's perspective, and why accuracy and timing are non-negotiable in a live trading context.
• Proven experience as a QA Engineer on web and/or mobile software products with a structured, process-driven approach to release quality.
• Hands-on experience writing and maintaining automated E2E test suites using frameworks such as Playwright, Cypress, or similar.
• Solid understanding of the full QA lifecycle: test planning, regression execution, bug management, environment ownership, and release sign-off.
• Familiarity with CI/CD pipelines and the ability to integrate test suites into automated build and release workflows.
• Experience with Jira or similar for bug tracking and release management
• Strong written communication skills - clear, precise bug reports and sign-off documentation are non-negotiable.
• Ability to work autonomously and alongside a team
• Reliable and thorough - you follow through, you don't rubber-stamp, and you treat the QA gate as a genuine responsibility.

Preferred

• Experience with React Native and/or Next.js web applications - familiarity with both mobile and web testing contexts.
• Background in fintech, trading platforms, or other regulated/high-stakes software environments where production quality is not negotiable.
• Experience with API testing tools (Postman or similar) and a solid understanding of REST and WebSocket APIs.
• Exposure to mobile testing via TestFlight and device-based regression for React Native applications.
• Familiarity with NX monorepos and multi-environment deployment pipelines (dev, staging, production).
• Experience maintaining QA documentation in Confluence or similar knowledge bases.
• Comfort operating across multiple products or teams simultaneously, helping manage parallel release cycles with independent cadences.

Lead Delivery - Senior Staff Engineer

Would you like to work in an engineering environment that rewards your passion? The Lead Services engineering team runs Realtor.com®’s Tier 1, mission-critical lead platform — the real-time system that ingests, allocates, and delivers the leads that directly drive revenue across our products and business lines. From the moment a consumer raises their hand to the instant a high-intent opportunity reaches the right agent or partner, this team ensures those connections are fast, reliable, and observable end-to-end.

Join a team that strives for innovation and excellence using the latest technology and frameworks.

We believe in leveraging the best tools to solve problems faster. You will be expected to utilize AI coding assistants and LLMs proficiently to accelerate development velocity, generate boilerplate, and troubleshoot complex debugging scenarios. Beyond simple usage, this role requires the critical judgment to verify AI-generated outputs for security, performance, and accuracy. You should be comfortable integrating AI tooling into your daily workflow to eliminate repetitive tasks, allowing you to focus on high-impact architectural and strategic engineering challenges.

What You'll Do: 

• Own system architecture and evolution for key parts of the Lead Services platform (e.g., lead ingestion pipelines, allocation engines, delivery services, ARM/lead management), defining clear boundaries, contracts, and data models between services.
• Lead design and delivery of complex, cross-squad initiatives—from early discovery and technical design through implementation, rollout (including CRs/CAB where required), and post‑launch iteration.
• Shape the technical roadmap for Lead Services: partner with EMs, PMs, and Principal Engineers to define and sequence work that advances both business goals and platform health (performance, reliability, security, cost).
• Raise the quality and reliability bar by driving best practices in testing (unit, integration, e2e), observability, and change management (CircleCI, ArgoCD, Jira CRs), and by using DORA and incident metrics to guide improvements.
• Provide technical leadership across Builder teams, coaching Staff/Senior Engineers and Tech Leads, reviewing designs and PRs for high‑risk changes, and aligning teams on shared patterns and paved paths.
• Partner closely with Product Management to translate customer and business problems into robust technical solutions, shaping scope, trade‑offs, and phased delivery plans that tie into Goals, Initiatives, and Epics in Jira.
• Lead operational excellence: influence on‑call practices, incident response (Phoenix), and RCA quality; ensure services meet or exceed SLAs for lead ingest and delivery while continuously reducing incident volume and MTTR.
• Influence engineering culture by contributing to shared standards (DoD, design / incident / CR templates), documenting patterns in Confluence/Backstage, and driving adoption across Lead Services and adjacent communities.

What You'll Bring:

• 10+ years of software engineering experience, including significant time in large‑scale, distributed systems and 3+ years influencing architecture and design across multiple teams.
• Demonstrated track record leading complex, ambiguous initiatives end‑to‑end (design → implementation → rollout → operations) with measurable business and reliability outcomes.
• Prior experience in high‑throughput, high‑availability platforms (e.g., marketplaces, transactional or event-driven systems) is strongly preferred.
• Proven ability to set technical direction for a problem space, align multiple teams, and drive execution without formal authority.
• Deep proficiency in at least one of Python, TypeScript/Node, or similar back‑end languages, and familiarity with React/TypeScript for full‑stack collaboration.
• Experience designing and operating cloud-native services on AWS (EKS, containers, managed databases, messaging/streaming) with modern CI/CD (e.g., CircleCI, ArgoCD).
• Strong grounding in system design, data modeling, and API design (REST/GraphQL), including performance, resilience, and security considerations.
• Comfort working with observability tooling (metrics, logs, traces) and using data to debug, optimize, and harden systems in production.
• Independent and can manage your own projects and time with ease, all the while setting and managing stakeholder expectations
• Strong communication skills: you can explain complex trade‑offs clearly to engineers, product partners, and non‑technical stakeholders, and you adapt your message to the audience.
• A track record of mentoring and elevating other engineers, helping them grow into Staff and beyond through coaching, clear expectations, and actionable feedback.
• Bachelor’s degree in Computer Science/Engineering/related field or equivalent professional experience.

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

This role is onsite, based at ICON’s Austin, TX location.

RESPONSIBILITIES:

• Lead implementation of key front-end software technologies in the BuildOS product, a digital construction software platform being developed from the ground up.
• Serve as a trusted expert in the technical aspects of business-critical problem areas.
• Serve as a trusted expert in industry trends, technologies, and best practices. Implement these technical solutions and practices in the organization as needed.
• Design, develop, test, and deploy reusable web-based components and libraries for use throughout a suite of applications within the BuildOS platform.
• Work with UX designers to enhance the Design System and implement new workflows for the BuildOS platform.
• Grow the technical competencies of the entire organization through education and mentorship.
• Work with application and backend engineers to manage relationships between authored model data, backend data, and rendering.

MINIMUM QUALIFICATIONS:

• 10+ years of professional experience in software engineering.
• 5+ years of experience shipping production software and leading software projects”
• BS in Computer Science, related field, or equivalent experience.
• Experience developing web-based front end applications.
• Node.js and TypeScript experience.

PREFERRED SKILLS AND EXPERIENCE:

• React, Redux, and RxJs experience.
• Experience as a technical leader at a startup.
• Experience working with a Component library.
• Experience working with a UX Design System
• PostgreSQL, GraphQL, DynamoDB experience.
• Experience working with REST APIs.
• Flutter, React Native, or Android experience.
• Modern CI/CD workflows: GitHub, Jenkins, Travis, etc.

We are seeking a Senior Software Engineer with deep expertise in web frontend development to join our AI Integrations team. You will be responsible for building and scaling the web experiences - working at the intersection of AI and consumer-facing products.

The AI Integrations Team is a cross-functional squad that builds the future of how Realtor.com integrates AI across its products. This includes ownership over projects such as:

• Realtor.com ChatGPT AppSDK
• AI-Powered Home Search on Realtor.com web and native applications
• Shared Infrastructure & Platform for all Engineer Teams to build 

Technical Leadership

• Design and implement scalable, performant frontend architectures for AI-powered features
• Build embedded webviews that run across desktop, mobile web, iOS, and Android
• Make critical technical decisions about frameworks, libraries, and architectural patterns
• Drive best practices for React, TypeScript, GraphQL, and modern web development
• Participate in technical design reviews and architecture discussions
• Contribute to team processes, standards, and engineering culture
• Collaborate with iOS and Android engineers to ensure consistent experiences
• Partner with backend engineers to surface AI outputs effectively in the UI

What you'll bring: 

• 5+ years of professional frontend development experience
• Bachelor’s degree or equivalent experience
• Expert-level proficiency in React and modern JavaScript/TypeScript
• Deep understanding of state management patterns (Redux, Zustand)
• Strong CSS skills including responsive design, animations, and modern layout techniques
• Experience with styled-components or CSS-in-JS libraries
• Proficiency with GraphQL clients
• Experience building real-time, interactive web applications
• Understanding of Web APIs (WebSocket, Service Workers, localStorage, etc.)
• Knowledge of performance optimization techniques (lazy loading, caching)
• Understanding of monitoring and observability tools (New Relic, Datadog)

AI Integration Experience (Bonus)

• Experience building UI for AI-powered features or LLM applications
• Understanding of prompt engineering and conversational UI patterns
• Experience with streaming responses and progressive rendering of AI outputs
• Experience with web-animation libraries and interaction design (motion.dev)

What you'll do: 

Technical Excellence

• Independently design and implement complex frontend systems
• Make sound architectural decisions that balance trade-offs
• Write clean, maintainable, well-tested code that sets the standard for the team
• Identify and resolve performance bottlenecks and technical debt
• Stay current with industry trends and evaluate new technologies

Impact & Ownership

• Own entire features end-to-end from design through deployment
• Anticipate problems and proactively address them
• Make data-driven decisions about technical direction
• Deliver high-quality work consistently on schedule

Why join us:

Cutting-Edge Technology

• Work with the latest AI technologies from leading providers
• Build interfaces that leverage LLMs in production
• Shape the future of AI-powered real estate search at scale
• Millions of users rely on Realtor.com to find their next home
• Your work directly affects major life decisions for consumers
• Launch features that transform how people search for real estate

Growth

• Work alongside Staff and Principal engineers who will challenge and support you
• Exposure to full-stack technologies including mobile, backend, and AI
• Clear path to career growth with opportunities for technical leadership

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Are you passionate about building software solutions to solve real customer problems? Do you like fast-paced work environments? Are you passionate about modern programming languages, design patterns, and scalable architectures? You’ll be right at home here!

You will be joining the Enterprise Systems tech community, the vital architectural backbone where Realtor.com®'s most ambitious strategic initiatives transform into reality. Our team doesn't just manage software; we build the high-speed 'engine room' that powers the entire business lifecycle—integrating complex sales, billing, inventory, and fulfillment platforms into a seamless, high-scale ecosystem.

At Realtor, you will be part of a forward-thinking community dedicated to compressing the distance between business intent and execution. We research and deploy cutting-edge autonomous workflow engines to ensure our customers and internal partners have a best-in-class, friction-free experience. We strive to innovate by building self-healing infrastructures and AI-driven automation that make the transaction journey faster and more intelligent than ever before. Join us to push the boundaries of what’s possible, turning traditional systems of record into dynamic engines of growth, while learning from world-class talent in a culture that thrives on experimentation and impact.

As a Staff Full Stack Developer, you will be the bridge between complex enterprise data and high-performance user experiences. You will join the Enterprise Systems tech community to build the tools that empower our customers and partners to navigate the home-buying lifecycle with unprecedented speed. You aren't just writing code; you are designing the digital workflows that ensure our sales, order, and fulfillment engines run at peak efficiency.

We believe in leveraging the best tools to solve problems faster. You will be expected to utilize AI coding assistants and LLMs proficiently to accelerate development velocity, generate boilerplate, and troubleshoot complex debugging scenarios. Beyond simple usage, this role requires the critical judgment to verify AI-generated outputs for security, performance, and accuracy. You should be comfortable integrating AI tooling into your daily workflow to eliminate repetitive tasks, allowing you to focus on high-impact architectural and strategic engineering challenges.

Top Reasons to Apply:

• Lead a "Greenfield" Launch: You will be the founding engineer for our new Digital Storefront. This isn't about maintaining legacy code; it’s about architecting a high-performance "online store" from the ground up.
• High-Impact Technical Ownership: Serve as the strategic bridge between business intent and execution, designing the scalable micro-frontend architectures that power our most ambitious enterprise initiatives.
• AI-Accelerated Engineering: Maximize your impact by utilizing LLMs and AI coding assistants to automate repetitive tasks, allowing you to focus on high-level architectural and strategic challenges.
• Cutting-Edge Tech Ecosystem: Master a sophisticated stack featuring React/Next.js, Node.js, and AWS, while integrating real-time event-driven services and Generative AI directly into the user experience.
• Culture of Innovation & Speed: Join a world-class "engine room" environment that prioritizes experimentation, self-healing infrastructure, and the deployment of autonomous workflow engines.

What You'll Do:

• Engineer End-to-End Solutions: Design and develop scalable, responsive web applications using React and Node.js/Python that simplify complex enterprise workflows.
• Architect Micro-Frontends: Implement modern frontend architectures that integrate seamlessly with our Salesforce ecosystem and internal microservices.
• Optimize Data Pipelines: Build and maintain high-throughput APIs and event-driven services (using Kafka or AWS EventBridge) that power real-time business dashboards.
• Embed Intelligence: Integrate Generative AI and machine learning models directly into the UI to provide predictive insights and automated task suggestions for our users.
• Champion Quality & DevOps: Drive the adoption of "Shift-Left" testing, CI/CD automation, and observability tools to ensure our enterprise tools are as resilient as our consumer-facing products.
• Collaborate & Mentor: Partner with Product Managers and UX Designers to translate business requirements into technical reality, while mentoring mid-level engineers through code reviews and pair programming.

What You'll Bring:

• Full Stack Mastery: 8+ years of professional experience building and scaling production-grade applications using modern frameworks like React/Next.js and Node.js, Go, Python or Java.
• System Design Fluency: Deep understanding of distributed systems, REST/GraphQL API design, and how to optimize for performance across the entire stack.
• Cloud-Native Mindset: Hands-on experience with AWS (Lambda, ECS, DynamoDB) and containerization (Docker, Kubernetes) in a CI/CD environment.
• Database Expertise: Proficiency with both relational databases (PostgreSQL/MySQL) and NoSQL solutions, including experience handling large-scale data migrations.
• Modern Web Expertise: Strong command of CSS-in-JS, TypeScript, and state management libraries (Redux/Zustand), with a focus on accessibility and performance.
• Agile Leadership: Proven ability to lead features from conception to deployment in an Agile/Scrum environment, making pragmatic trade-offs between speed and technical debt.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

How we Reward you:

Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Staff Software Engineer, Search Experience 

At realtor.com®, the Search Results Page (SRP) is our most critical engine—it’s where millions of users make life-changing decisions. We are looking for a Staff Engineer to serve as a technical anchor for our Search Experience team, driving the architectural evolution of our highest-traffic consumer surfaces.

The Role

As a Staff Engineer, you won't just write code; you will define the technical standards for how we deliver search results at scale. You will balance hands-on development with high-level system design, ensuring our frontend and backend systems are resilient, performant, and SEO-dominant.

• Architectural Leadership: Own the end-to-end architecture of our React/Next.js frontend and Node.js/GraphQL microservices.
• Performance at Scale: Drive initiatives to optimize Core Web Vitals and SSR strategies. In a high-velocity environment, you ensure our SERP remains the fastest in the industry.
• AI Strategy & Governance: Lead the integration of AI coding assistants and LLMs into the SDLC. You are responsible for the "human-in-the-loop" verification of AI-generated code regarding security, performance, and long-term maintainability.
• Cross-Functional Influence: Partner with Product, Data Science, and Design to operationalize machine learning models and predictive analytics into the user experience.

About You

• Technical Mastery: 10+ years of experience (8+ in modern stacks) with a deep focus on SEO-friendly React architectures and distributed systems.
• Systems Thinker: Experience in cloud-native design (AWS EC2, ECS, Lambda, S3) and modern data pipelines is an asset. You know how to build for "the next 10x" of traffic.
• Operational Excellence: Deep understanding of automated deployment, instant provisioning, and building a developer toolchain that minimizes friction.
• Mentorship & Culture: A natural leader who raises the bar for the entire engineering organization through code reviews, RFCs, and a growth-oriented mindset.
• Data-Driven: Professional experience implementing complex A/B testing frameworks and deriving actionable insights from high-volume traffic data.

How We Reward You

Realtor.com® is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

About the Role

Realtor.com is looking for a Director of Engineering, Consumer Enablement to lead the platform and enablement organization that powers all consumer-facing web and mobile experiences. This is a high-impact engineering leadership role responsible for three core pillars: Web & Mobile Platforms, Consumer Services, and Quality Enablement — the foundational systems and tooling that every consumer product team at Realtor.com builds on.

You will lead a multi-team org of ~40 engineers (FTE + contractors), managing senior engineering managers and staff engineers across web platform, mobile platform, component systems, backend services, and quality engineering. You'll report to the VP of Consumer Engineering.

This role is equal parts technical depth and organizational influence. You're not shipping features — you're building the paved path that lets dozens of engineers ship faster, safer, and with higher quality.

What You'll Do

Platform Strategy & Execution

• Own the technical roadmap for web and mobile platform infrastructure, including the MFE architecture (web-islands), CI/CD pipelines, React Router 7 migration (Project Oracle), and headless CMS platform
• Drive the next evolution of Realtor.com's design system (rdc-ui V4: Panda CSS migration) and component ecosystem used across 41 codebases
• Lead the decomposition of legacy monolithic services (Hestia) and the transition to domain-owned GraphQL subgraphs via Pantheon federation

Engineering Enablement

• Define and deliver the "paved path" — standardized patterns, tooling, and guardrails that reduce cognitive load for 100+ consumer engineers
• Own DORA metrics for the org
• Partner with stream-aligned teams (Buyers & Sellers, Search, Personalization, New Homes, Rentals, Mobile squads) as an internal platform provider

Quality at Scale

• Evolve the quality enablement model — shifting quality left through automation, AI tooling, and developer-owned testing
• Oversee the testing pyramid: reducing E2E test reliance, scaling Playwright frameworks, and rolling out the AI Quality Toolkit

Cloud Cost & FinOps

• Own the engineering cost envelope for Consumer Enablement — AWS spend, CircleCI credits, and third-party tooling budgets
• Partner with FinOps and infrastructure teams to instrument cost attribution, identify rightsizing opportunities, and enforce cost-aware development practices across the paved path
• Establish unit cost baselines for key platform operations (e.g., cost-per-deploy, cost-per-test-run) and drive measurable efficiency improvements quarter over quarter

People & Organization

• Lead and develop 3 senior engineering managers and multiple staff engineers across 7 sub-teams
• Create clear career frameworks and growth paths that retain top engineers and set expectations at every level
• Build inclusive team cultures with high psychological safety — where engineers do their best work, managers are effective coaches, and feedback flows in all directions
• Drive hiring rigor: define role profiles, calibrate leveling, and make high-quality talent decisions in partnership with recruiting
• Manage headcount planning, contractor-to-FTE ratios, and capacity allocation across competing priorities in a lean org

AI Strategy & Developer Enablement

• Partner with engineering managers to embed AI practices into daily workflows — code review, documentation, incident response, sprint planning
• Represent the Consumer Engineering perspective in AI investment decisions: what to build internally, what to buy, and what to deprecate

What We're Looking For

Required

• 10+ years of software engineering experience with at least 5 years leading engineering teams, including managing managers
• Bachelor’s degree or equivalent experience
• Demonstrated experience owning platform, infrastructure, or developer tooling organizations — not just product delivery teams
• Deep understanding of modern frontend architecture: micro-frontends, component systems, React, TypeScript, CI/CD pipelines
• Experience with backend GraphQL/API services and federated architecture patterns
• Strong track record of improving engineering velocity and developer experience at scale (DORA metrics, lead time, deployment frequency)
• Excellent cross-functional communication and stakeholder management — able to influence without authority, represent platform value to product and business leaders, and navigate competing priorities across multiple stream-aligned teams

Preferred

• Experience with AI developer tooling strategy: evaluating, deploying, and driving adoption of AI-assisted development tools across an engineering organization
• Hands-on background with FinOps practices: cloud cost attribution, unit economics for platform operations, CI/CD spend optimization, and engineering budget ownership
• Experience with mobile platform engineering (iOS/Android release processes, CircleCI, React Native or native)
• Familiarity with Apollo Federation, GraphQL schema governance, and Pantheon-style API gateway patterns
• Background in quality engineering transformation — shifting from manual QA models to developer-owned quality
• Experience with headless CMS platforms and content-driven architecture
• Familiarity with AWS infrastructure (EKS, Lambda, DynamoDB, CloudFront, ArgoCD)

Tech Stack You'll Own

React · TypeScript · Node.js · GraphQL (Apollo Federation) · NestJS · Swift · Kotlin · AWS (EKS/Lambda/DynamoDB) · CircleCI · ArgoCD · Playwright · Panda CSS · styled-components · New Relic · Splunk

Why This Role

• Org-wide leverage: Everything consumer runs on what this team builds. Your decisions affect 100+ engineers daily
• Clear technical vision: Active initiatives with real momentum — Oracle, CMS, rdc-ui V4, Hestia decomposition — not greenfield ambiguity
• AI-forward culture: The org is actively building and deploying AI-powered tooling with 100% AI adoption as a company goal
• Senior team: You'll work alongside Staff and Sr. Staff engineers who are already deep domain experts
• Real ownership: Full responsibility over people, platform roadmap, and cost envelope — not a coordinator role

What You'll Do:

• Engineer End-to-End Solutions: Design and develop scalable, responsive web applications using React and Node.js/Python that simplify complex enterprise workflows.
• Architect Micro-Frontends: Implement modern frontend architectures that integrate seamlessly with our Salesforce ecosystem and internal microservices.
• Optimize Data Pipelines: Build and maintain high-throughput APIs and event-driven services (using Kafka or AWS EventBridge) that power real-time business dashboards.
• Embed Intelligence: Integrate Generative AI and machine learning models directly into the UI to provide predictive insights and automated task suggestions for our users.
• Champion Quality & DevOps: Drive the adoption of "Shift-Left" testing, CI/CD automation, and observability tools to ensure our enterprise tools are as resilient as our consumer-facing products.
• Collaborate & Mentor: Partner with Product Managers and UX Designers to translate business requirements into technical reality, while mentoring mid-level engineers through code reviews and pair programming.

What You'll Bring:

• Full Stack Mastery: 8+ years of professional experience building and scaling production-grade applications using modern frameworks like React/Next.js and Node.js, Go, Python or Java.
• System Design Fluency: Deep understanding of distributed systems, REST/GraphQL API design, and how to optimize for performance across the entire stack.
• Cloud-Native Mindset: Hands-on experience with AWS (Lambda, ECS, DynamoDB) and containerization (Docker, Kubernetes) in a CI/CD environment.
• Database Expertise: Proficiency with both relational databases (PostgreSQL/MySQL) and NoSQL solutions, including experience handling large-scale data migrations.
• Modern Web Expertise: Strong command of CSS-in-JS, TypeScript, and state management libraries (Redux/Zustand), with a focus on accessibility and performance.
• Agile Leadership: Proven ability to lead features from conception to deployment in an Agile/Scrum environment, making pragmatic trade-offs between speed and technical debt.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

How We Reward You:

Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degree and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Are you passionate about building software solutions to solve real customer problems? Do you like fast-paced work environments? Are you passionate about modern programming languages, design patterns, and scalable architectures? You’ll be right at home here!

You will be joining the Client Experiences tech community. At Realtor, our technology team participates in the research and development of scalable applications, identifying new technologies and trends to enhance our products and business. We build innovative solutions to help customers in their buying, renting, and selling journeys by connecting them with real estate agents and partners. We provide real estate agents and teams with best-in-class tools to manage their listings and grow their businesses. Join us to push the boundaries of what’s possible and learn from world-class talent that promotes a culture of experimentation and learning.

The Engineering Manager is a key technical influencer and contributor through all stages of the software development lifecycle. You will be able to make an impact by leveraging your leadership and collaboration abilities to execute on broad cross-organization initiatives and produce industry-leading solutions. You will be a partner in designing and delivering the best solution for our consumers and clients. 

You will champion the adoption of AI-native workflows, driving team efficiency through the strategic implementation of coding assistants and automated debugging tools. This role requires fostering a culture of AI literacy, where you will mentor the team on effective prompting strategies and the ethical integration of LLMs into the SDLC. You are expected to establish guardrails for code security and quality assurance within AI-assisted workflows and continuously evaluate emerging tooling to keep our engineering practice at the cutting edge.

What will you be doing? 

• Guide engineering teams to rapidly deliver value to our consumers and customers through Agile incremental implementation with high quality 
• Build highly scalable experiences and operationally-excellent services using advanced data architectures deployed on Amazon Web Services 
• Collaborate with technical leads and architects to define a technical roadmap and maintain the overall architectural integrity of the Move products 
• Construct and maintain an environment of integrity, trust, high quality, and continuous improvement 
• Motivate the team and enthusiastically rally them around delivering against a variety of organizational initiatives

What will you bring?

• Minimum 1-2 years experience in leading software engineering teams in a technology company, and 6+ years of related experience
• A strong results and outcome-driven focus, understanding the value derived from rapidly shipping code and learning/iterating on the results 
• Ability to coach and mentor engineers, helping them improve their skills and grow their careers 
• A deep understanding of modern web architectures (React, Angular), popular database technologies (Postgres, MySQL), and cloud platforms (AWS) 
• Hands-on experience with high-level design and familiarity with best practices and design patterns 
• Strong empathy for our customers and a passion for exceeding their expectations, always! 
• A passion for learning, continuous improvement, sharing, and working in a team environment 
• A Bachelors or Masters degree in Computer Science/Engineering or a related field, or equivalent professional experience

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location