IT Support Specialist (Manufacturing Plant)

Role Overview

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

• Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
• Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Printers and label printers
  • RF scanners and barcode systems
  • Shop-floor terminals and production systems
• Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
• Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

• Provide support for production and logistics systems used on the shop floor
• Ensure uptime and functionality of real-time production tracking systems and devices
• Assist with troubleshooting issues impacting:
  • Production reporting
  • Inventory movements
  • Data capture from manufacturing equipment
• Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

• Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
• Help identify whether issues are user error, process gaps, or system-related before escalation
• Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

• Provide hands-on support and guidance to plant personnel on IT systems and tools
• Assist with onboarding and basic training for new users
• Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

• Act as the local IT liaison between plant operations and corporate IT teams
• Support system rollouts, upgrades, and on-site deployments
• Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

• 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
• Experience supporting end-user hardware, printers, and network connectivity
• Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

• Strong troubleshooting skills across:
  • Windows environments
  • Hardware and peripherals (printers, scanners, RF devices)
  • Basic networking (connectivity, device setup, troubleshooting)
• Familiarity with IT service management tools (ticketing systems)
• Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

• Strong communication skills with ability to support non-technical users in a production environment
• Ability to operate under time-sensitive, production-critical conditions
• High ownership mindset with focus on fast resolution and minimizing downtime
• Comfortable working on-site and supporting off-hours when needed

Work Environment

• Fully on-site at manufacturing plant
• May require on-call or extended hours during production issues or system deployments

IT Support Specialist (Manufacturing Plant)

Role Overview

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

• Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
• Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
• Troubleshoot and resolve issues related to:
  • Workstations and laptops
  • Printers and label printers
  • RF scanners and barcode systems
  • Shop-floor terminals and production systems
• Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
• Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

• Provide support for production and logistics systems used on the shop floor
• Ensure uptime and functionality of real-time production tracking systems and devices
• Assist with troubleshooting issues impacting:
  • Production reporting
  • Inventory movements
  • Data capture from manufacturing equipment
• Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

• Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
• Help identify whether issues are user error, process gaps, or system-related before escalation
• Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

• Provide hands-on support and guidance to plant personnel on IT systems and tools
• Assist with onboarding and basic training for new users
• Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

• Act as the local IT liaison between plant operations and corporate IT teams
• Support system rollouts, upgrades, and on-site deployments
• Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

• 2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
• Experience supporting end-user hardware, printers, and network connectivity
• Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

• Strong troubleshooting skills across:
  • Windows environments
  • Hardware and peripherals (printers, scanners, RF devices)
  • Basic networking (connectivity, device setup, troubleshooting)
• Familiarity with IT service management tools (ticketing systems)
• Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

• Strong communication skills with ability to support non-technical users in a production environment
• Ability to operate under time-sensitive, production-critical conditions
• High ownership mindset with focus on fast resolution and minimizing downtime
• Comfortable working on-site and supporting off-hours when needed

Work Environment

• Fully on-site at manufacturing plant
• May require on-call or extended hours during production issues or system deployments

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Position Summary 

The IT Tech Support & Compliance Analyst is responsible for providing day-to-day technical support to end users while ensuring the organization maintains compliance with applicable IT standards, regulations, and internal policies. This role blends hands-on troubleshooting with documentation, auditing, and process improvement to support a secure and efficient IT environment.

Minimum Qualifications 

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Experience:

• 2–5 years of experience in IT support, systems administration, or similar role, preferably within a manufacturing or industrial environment.

Knowledge:

• Strong understanding of manufacturing processes and business systems.
• Proven experience in IT infrastructure management, systems integration, and cybersecurity.

Skills:

• Excellent communication, and problem-solving skills.
• Strong knowledge of Windows operating systems and desktop support
• Familiarity with Microsoft 365, Active Directory, and basic networking
• Experience with ticketing systems and remote support tools
• High attention to detail, especially with documentation and compliance tasks
• Ability to manage multiple priorities and work independently
• Understanding of cybersecurity fundamentals and access control

Job Responsibilities

Technical Support

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Respond to helpdesk tickets, troubleshoot problems, and resolve in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Support Microsoft 365, email systems, and business applications
• Assist with onboarding/offboarding employees (account setup, access control, equipment provisioning)
• Maintain IT asset inventory and documentation

Compliance & Security

• Support IT compliance initiatives
• Assist in maintaining and updating IT policies, procedures, and documentation
• Participate in internal and external audits by gathering evidence and responding to requests
• Monitor user access and permissions to ensure proper controls are in place
• Help enforce cybersecurity best practices, including password policies, MFA, and endpoint protection
• Track and remediate compliance gaps or vulnerabilities

Systems & Process Improvement

• Identify recurring technical issues and recommend long-term solutions
• Assist in system updates, patching, and maintenance schedules
• Contribute to continuous improvement of IT processes and documentation
• Support backup, disaster recovery, and business continuity efforts

Internal and External Relationships 

This position interacts with many internal departments including Production, Quality and regularly. External relationships include vendors and suppliers.

Physical Requirements  

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position requires the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet. 

About 603 Manufacturing

Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries. We offer a comprehensive benefit package including a 9/80 work schedule.

603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.