About CircleCI Engineering

CI/CD has been solved. Now it's being reinvented. AI agents don't just run pipelines. They write code, trigger builds, interpret failures, and propose fixes. The interfaces that developers use to understand and trust that work don't exist yet. We're building them.

At CircleCI, our guiding principles aren't posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that's how you already work, you'll fit here.

Team-Agnostic Placement

We don't hire for a team. We hire for CircleCI. Where you land depends on where your strengths create the most leverage, and we figure that out together. You might own the CI pipeline experience, deploy and release tooling, notification infrastructure, monetization flows, AI agent surfaces, or the foundational web platform. The through line across all of it is the same: full-stack ownership, a high bar for craft, and work that directly shapes how tens of thousands of developers experience CircleCI every day.

What You'll Do

• Build AI-natively. AI is how we work. It’s not a productivity layer on top of engineering, but the default starting point for how problems get approached and solved.
• Invent new interfaces. Software delivery is being reinvented. Pipelines run autonomously, generate fixes, and surface results that need human judgment. The tools developers use to understand, trust, and act on that work don't exist yet. You'll define what they look like.
• Obsess over craft. Reliability and responsiveness are design concerns, not afterthoughts. Care about how the interface holds up when stakes are high.
• Champion observability. Use Honeycomb, Datadog, and Rollbar to understand and improve your systems. Operational data drives stability, not just incident response.
• Pick up slack. You'll notice gaps and close them — not because you were asked, but because that's the standard we hold ourselves to.

What You'll Bring

• AI-native engineering practices. You use AI tools daily and can speak to what you've built, where they changed your approach, and where they fall short. 
• A track record of shipping. You've built something real and put it in front of users. 3+ years of production full-stack, backend leaning experience.
• Backend depth. Strong backend expertise in Go, including API design, data modeling, and service integration, with the ability to contribute across the stack when needed.
• System design. You think about architecture, not just features. You make conscious tradeoffs and document your reasoning.
• Production mindset. Latency, responsiveness, and reliability are design concerns. You're comfortable operating services in a distributed environment.

Sound like you?

You've stopped waiting for AI to mature and are already building with it, not as a productivity trick, but as a core part of how you think about problems. You care about the product as much as the code. You're drawn to work where the patterns don't exist yet and the best answer requires you to invent it. If that's how you already operate, we want to talk.

About CircleCI Engineering

CI/CD has been solved. Now it's being reinvented. AI agents don't just run pipelines. They write code, trigger builds, interpret failures, and propose fixes. The interfaces that developers use to understand and trust that work don't exist yet. We're building them.

At CircleCI, our guiding principles aren't posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that's how you already work, you'll fit here.

Team-Agnostic Placement

We don't hire for a team. We hire for CircleCI. Where you land depends on where your strengths create the most leverage, and we figure that out together. You might own the CI pipeline experience, deploy and release tooling, notification infrastructure, monetization flows, AI agent surfaces, or the foundational web platform. The through line across all of it is the same: full-stack ownership, a high bar for craft, and work that directly shapes how tens of thousands of developers experience CircleCI every day.

What You'll Do

• Build AI-natively. AI is how we work. It’s not a productivity layer on top of engineering, but the default starting point for how problems get approached and solved.
• Invent new interfaces. Software delivery is being reinvented. Pipelines run autonomously, generate fixes, and surface results that need human judgment. The tools developers use to understand, trust, and act on that work don't exist yet. You'll define what they look like.
• Obsess over craft. Reliability and responsiveness are design concerns, not afterthoughts. Care about how the interface holds up when stakes are high.
• Champion observability. Use Honeycomb, Datadog, and Rollbar to understand and improve your systems. Operational data drives stability, not just incident response.
• Pick up slack. You'll notice gaps and close them — not because you were asked, but because that's the standard we hold ourselves to.

What You'll Bring

• AI-native engineering practices. You use AI tools daily and can speak to what you've built, where they changed your approach, and where they fall short. 
• A track record of shipping. You've built something real and put it in front of users. 3+ years of production full-stack, backend leaning experience.
• Backend depth. Strong backend expertise in Go, including API design, data modeling, and service integration, with the ability to contribute across the stack when needed.
• System design. You think about architecture, not just features. You make conscious tradeoffs and document your reasoning.
• Production mindset. Latency, responsiveness, and reliability are design concerns. You're comfortable operating services in a distributed environment.

Sound like you?

You've stopped waiting for AI to mature and are already building with it, not as a productivity trick, but as a core part of how you think about problems. You care about the product as much as the code. You're drawn to work where the patterns don't exist yet and the best answer requires you to invent it. If that's how you already operate, we want to talk.

About the team + role 

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

At Robinhood, Developer Productivity is the backbone that enables every engineer to deliver exceptional software; faster, safer, and at scale. We design and build the systems, platforms, and experiences that make software development seamless and reliable across the company.

We believe infrastructure should be invisible when working perfectly, intuitive, resilient, and empowering. Our mission is to eliminate friction, enhance feedback loops, and drive developer productivity through operational excellence, intelligent automation, and world-class tooling.

We’re looking for a Senior Staff Software Developer to lead the evolution of our developer experience and AI-powered engineering ecosystem. In this role, you’ll operate as a technical leader and architect across the organization, shaping strategy, defining standards, and driving large-scale initiatives that improve developer velocity, system reliability, and engineering quality.

You’ll work at the intersection of developer tooling, platform infrastructure, and AI-assisted development, pioneering how Robinhood engineers build, test, deploy, and operate software.

This role is based in our Toronto office(s), with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

Technical Leadership & Architecture

• Architect and build scalable systems that enable fast, reliable delivery of full-stack applications, with a strong focus on enhancing the overall developer experience
• Set technical direction and standards for developer infrastructure across build systems, CI/CD, testing, and local development
• Lead design reviews, operational readiness, and post-incident analysis for critical developer platforms
• Leveraging AI to power the next generation development workflow

Developer Experience & Productivity

• Identify and eliminate friction across the software development lifecycle
• Build and evolve developer tooling including CLIs, configuration systems, and local/remote development environments
• Drive improvements in build systems, test automation, and deployment workflows
• Champion best practices in code quality, observability, and operational excellence

AI Tooling & Intelligent Automation

• Lead adoption of AI-assisted development tools (e.g., Copilot, Claude) across engineering teams
• Design and implement agentic workflows for development and operations (e.g., automated code generation, incident triage, root cause analysis)
• Evaluate and integrate AI agents for anomaly detection, alert correlation, and automated remediation
• Establish best practices for safe, secure, and effective use of AI in software development

Cloud, Infrastructure & Platform Systems

• Design and operate services on AWS with strong attention to scalability, cost efficiency, and security
• Lead Kubernetes-based platform improvements, including developer workflows for containerized environments
• Drive Infrastructure as Code (Terraform) strategy and adoption across environments
• Build and optimize CI/CD pipelines (e.g., Harness, Jenkins, CircleCI) with a focus on reliability and speed

Reliability & Operations

• Own non-functional requirements including availability, scalability, latency, and security
• Ensure systems are observable through metrics, logs, and alerting
• Lead incident response, postmortems, and continuous improvement efforts
• Reduce operational toil through automation and platform improvements

Cross-Functional Leadership

• Partner with Product, Platform, and SRE teams to align on long-term technical strategy
• Lead large-scale, cross-functional initiatives spanning multiple engineering teams
• Mentor senior engineers and raise the technical bar across the organization
• Contribute to a strong engineering culture centered on ownership, quality, and continuous improvement

What you bring 

• 10+ years of software engineering experience, including 3+ years operating at Staff or Senior Staff level
• Deep expertise in developer infrastructure (CI/CD, build systems, testing frameworks, dev environments, observability)
• Strong backend engineering skills with proficiency in Go, Python, or TypeScript/JavaScript
• Proven track record of leading complex, cross-functional platform initiatives at scale
• Exceptional system design skills, with a focus on reliability, scalability, and performance

Infrastructure & Platform Experience

• Experience with cloud-native technologies (Kubernetes, Docker, service discovery, distributed systems)
• Strong understanding of CI/CD systems (e.g., CircleCI, Jenkins, Harness) and release orchestration
• Experience building internal developer platforms, CLIs (preferably in Go), and productivity tooling
• Familiarity with Infrastructure as Code (Terraform) and cloud platforms like GCP

AI & Emerging Tooling

• Experience leveraging AI-assisted development tools in production environments
• Interest or experience in applying AI to developer productivity, incident management, or automation
• Ability to evaluate and safely integrate AI systems into engineering workflows

Leadership & Influence

• Strong technical leadership with the ability to influence across teams and organizational boundaries
• Excellent communication skills, with experience driving alignment across engineering and product stakeholders
• Passion for developer experience and enabling other engineers to do their best work

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.

About CircleCI Engineering

CI/CD has been solved. Now it's being reinvented. AI agents don't just run pipelines. They write code, trigger builds, interpret failures, and propose fixes. The interfaces that developers use to understand and trust that work don't exist yet. We're building them.

At CircleCI, our guiding principles aren't posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that's how you already work, you'll fit here.

Team-Agnostic Placement

We don't hire for a team. We hire for CircleCI. Where you land depends on where your strengths create the most leverage, and we figure that out together. You might own the CI pipeline experience, deploy and release tooling, notification infrastructure, monetization flows, AI agent surfaces, or the foundational web platform. The through line across all of it is the same: full-stack ownership, a high bar for craft, and work that directly shapes how tens of thousands of developers experience CircleCI every day.

What You'll Do

• Build AI-natively. AI is how we work. It's not a productivity layer on top of engineering, but the default starting point for how problems get approached and solved.
• Set technical direction. You define the approach others build from. When the problem is complex or the answer isn't obvious, you're the person who leads the design discussion, writes the ADR, and makes the call.
• Invent new interfaces. Software delivery is being reinvented. Pipelines run autonomously, generate fixes, and surface results that need human judgment. The tools developers use to understand, trust, and act on that work don't exist yet. You'll define what they look like and establish the patterns the team builds on.
• Own the full stack. Build features end-to-end in Go, React, and TypeScript. You don't hand off at a layer boundary. You own the outcome.
• Obsess over craft. Reliability and responsiveness are design concerns, not afterthoughts. Care about how the interface holds up when stakes are high and hold your team to that same standard.
• Champion observability. Use Honeycomb, Datadog, and Rollbar to understand and improve your systems. Operational data drives stability, not just incident response.
• Close gaps and fix the conditions that created them. You'll notice gaps and close them. When a gap reflects something broken in how the team works, you fix that too.

What You'll Bring

• AI-native engineering practices. You use AI tools daily and can speak to what you've built, where they changed your approach, and where they fall short.
• A track record of shipping. You've built something real and put it in front of users. 5+ years of production full-stack experience, with latency, responsiveness, and reliability treated as design concerns, not afterthoughts.
• Full-stack depth. Strong React and TypeScript. Comfortable owning backend services in Go: API design, data modeling, service integration.
• System design. You lead architectural decisions on complex systems. You make conscious tradeoffs, document your reasoning, and create the foundation others build on.
• Adaptability. You don't just thrive in ambiguity, you reduce it for others. You turn unclear requirements into a direction the team can execute on.
• Technical leadership. You mentor engineers, give direct feedback on technical direction, and raise the quality bar through how you engage in reviews and design discussions, not just what you ship.

Sound like you?

You've stopped waiting for AI to mature and are already building with it, not as a productivity trick, but as a core part of how you think about problems. You care about the product as much as the code. You're drawn to work where the patterns don't exist yet and the best answer requires you to invent it. If that's how you already operate, we want to talk.

Okta Workflows is the foundation for secure integration between cloud services. By harnessing the power of the cloud, Okta allows people to quickly integrate different services, while still enforcing strong security policies. It integrates directly with an organization’s existing services, such as directories and identity systems, as well as many other applications.

With Okta Workflows, organizations can implement workflows quickly, easily, at a large scale, and low total cost. Hundreds of customers, including NTT, and MGM, trust Okta Workflows to help their organizations work faster, boost revenue, and stay secure.

Position Description: We are looking for a Principal-level engineer who is passionate about building and evolving the developer productivity ecosystem used by the entire Workflows Engineering organization.

As a productivity engineer, you’ll work with both our Engineering and Site Reliability teams, owning our developer CLI (Golang) and Kubernetes tooling, automated release processes, and CI/CD systems in CircleCI.

Job Duties and Responsibilities:

• Collaborate with the SRE and Engineering teams to manage, extend, and enhance existing developer productivity and platform tooling for local and remote Kubernetes environments
• Own and optimize CI/CD pipelines in CircleCI
• Assist in weekly release orchestration
• Automate and improve processes via Golang tooling and Okta Workflows

Minimum Required Knowledge, Skills, and Abilities:

• 10+ years of deep understanding of software engineering processes, agile framework, tools (e.g.: programming proficiency in a language, preferably Go or similar compiled language), methods, test development, algorithms, and data structures
• Experience with Cloud Native Technologies(Kubernetes, ArgoCD, Crossplane, Docker)
• Passionate about learning new technical ecosystems 
• Interested in working with container deployment and orchestration technologies at scale, with familiarity of the fundamentals to include service discovery, deployments, monitoring, scheduling, and load balancing

Preferred Qualifications:

• Experience with CI/CD Systems (such as CircleCI or Github Actions)
• Experience with development and deployment in a hosted cloud environment, preferably AWS

Education and Training: BS, MS, or PhD in Computer Science or related field

#LI-TM 

#LI-Hybrid 

P20683

Department

Platform Engineering

Who You Are

You are a tooling-focused engineer who obsesses over developer productivity. You’ve built and maintained CI/CD pipelines, developer tooling, and automation that makes engineering teams faster. You understand that the best developer tools disappear into the background - they just work. You’re equally comfortable debugging a flaky GitHub Actions workflow and designing a new internal CLI. You care deeply about reducing friction and cognitive load for your fellow engineers.

This is a foundational role. You’ll be one of the first dedicated engineers on a platform organization supporting 300+ engineers. You’ll shape not just the technical foundations but the culture and practices of the team.

Your Success Profile

What You Will Work On

• Own and evolve CI/CD infrastructure (GitHub Actions, deployment pipelines) to improve build times and deployment frequency
• Build and maintain our developer portal (Backstage) - service catalog, golden path templates, and TechDocs integration
• Create golden path templates for Go, Rails, and Vue.js services that bake in best practices automatically
• Build and maintain internal developer tooling that accelerates engineering workflows
• Configure and roll out AI-assisted coding tools (Claude Code, GitHub Copilot) with organizational guardrails
• Create self-service capabilities that enable teams to ship independently - from “I need a new service” to running in staging in under 4 hours
• Drive adoption of platform capabilities through excellent documentation and developer education
• Work with our SRE team to instrument and measure developer experience metrics (build times, deploy frequency, MTTR) to identify improvement opportunities
• Implement security and compliance automation that protects without slowing teams down

How You Will Do Your Work

As a Senior Developer Experience Engineer, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it’s working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all team members focus on aligning their behaviors to our core values known as COGIS:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5+ years of professional software engineering experience
• 3+ years of experience building developer tooling, CI/CD systems, or infrastructure automation
• Hands-on experience with CI/CD platforms (GitHub Actions strongly preferred)
• Experience with developer portals or internal platform tooling (Backstage strongly preferred; Cortex, Port, or similar also valuable)
• Experience with Kubernetes deployments and container orchestration
• Proficiency in at least two programming languages; polyglot mindset valued
• Frontend development skills - you’ll be building portal UI and developer-facing tools
• Strong systems thinking and ability to design for scale and reliability
• Excellent written communication - you document as you build

Nice to Have

• Experience with Infrastructure as Code (Terraform, CDK, or similar)
• Experience with feature management systems (LaunchDarkly, Split, etc.)
• Familiarity with workflow engines (Temporal, etc.)
• Background in developer productivity metrics and measurement
• Experience configuring or rolling out AI coding assistants (Copilot, Claude Code, Cursor)

Technologies

• CI/CD: GitHub Actions, CircleCI
• Infrastructure: Terraform, AWS, Kubernetes, Docker
• Languages: Go (primary), Python, TypeScript, Ruby - whatever fits the problem
• Platforms: Developer portals, feature flagging systems, workflow engines
• Observability: DataDog, CloudWatch

The base wage range for this position based in our New York City Office is targeted at $167,500.00 - $211,500.00 per year.

#LI-DG2 #LI-Hybrid

Who You Are

You are self-driven and like to work with others to remove roadblocks. You are curious, and love to explore and learn new technologies. You have demonstrated the ability to build, deploy and maintain large-scale, complex applications. You care more about solutions and impacting the customer experience than using a particular tool or framework.

Your Success Profile

What You Will Work On

• Independently own larged-scoped projects from initial discovery through launch with a focus on outcomes and customer impact
• Collaborate with a cross functional team to find solutions to customer challenges
• Improve the performance, reliability, and scalability of our existing systems
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Add capabilities to our high-volume, fault-tolerant processing infrastructure
• Enhance our testing, monitoring and continuous deployment infrastructure
• Keep extremely sensitive data compartmentalized and secure

How You Will Do Your Work

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5 years of professional hands-on experience
• Mastery of modern server side languages, Golang is a plus but not required
• Proficiency with SQL
• Proficiency with cloud infrastructure management, preferably AWS
• Experience supporting and mentoring other engineers and acting as a “force multiplier”
• Experience working closely with designers and product managers

Technologies Used

• Golang, Ruby on Rails, Javascript, MySQL, Kafka, AWS, Git, Memcache, Redis, ElasticSearch, Docker, Terraform, Kubernetes, CircleCI, DataDog

The base wage range for this position based in our Toronto office is targeted at $167,500.00 to $235,000.00 CAD per year.

#LI-AD1 #LI-Hybrid #LI-JS1

Support Engineer

As a Support Engineer, you will provide first-class post-sales technical leadership to our client base. Working directly with customers, Support Engineers are the authority on the CircleCI platform, continuous integration, and deployment practices. Finally, as part of the Customer Engineering organisation, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share knowledge and experiences, and will act as the Voice of the Customer to help drive improvements that will ensure our customers' success with CircleCI.

You will be the main point of contact for technical questions and requests for assistance that our customers register in our support ticketing system. You will work with the rest of the Support team to build out and cultivate our support operations, and help to establish a customer community to improve the experience of our customers. For this job you will need to have a strong technical capability along with a strong self-starting, dedicated mentality and the ability to maintain empathy for customers. You're going to be dealing with very technical users and complex issues, but you're also tasked with creating excitement and loyalty in the customers you interact with.

About Customer Engineering at CircleCI

CircleCI's Customer Engineering and Success organization's goal is to make life easier for our customers and leave them with the "wow" experience of building and testing their applications with ease. Customer Engineering works with customers to understand their technical and business needs and requirements — from onboarding to implementation to scale. We are comprised of Technical Success Managers and Support Engineering (post-sales ticket based support for Enterprise customers). There is an opportunity for both horizontal and vertical growth, and promotion within Customer Engineering and the CircleCI organization!

What you'll do:

• Work closely with your team and our customers to help them resolve tickets on the product
• Be creative and resourceful in solving customer technical problems and answering customer questions
• Utilize generative AI to develop customer work arounds, product improvements, and content
• Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal
• Be the customer's voice and use customer feedback to help Product and Engineering improve the product
• Become a champion of the CircleCI solution
• Participate in on-call rotation

What we're looking for:

• 2+ years of technical product support or engineering or equivalent experience
• Understanding of AI prompt engineering and the usage of AI tools to solve real life problems
• Experience working directly with end-users to debug common errors
• Ability to tie business problems to technical solutions and understand technology value propositions
• A decent amount of time using and scripting *nix
• Familiarity with Git in general and ideally GitHub in particular
• A belief in that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers. We don't oversell at CircleCI
• Strong ops/infrastructure knowledge, especially networking and security
• Great relationship building skills and a good people person
• Work experience in distributed support operations, collaborating with peers in different geographies
• Outstanding written and oral interpersonal skills

Additional great skills to have!

• Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
• Experience using AI to generate and improve code in production environments
• Ability to fix networking issues that may prevent communication between different components
• Knowledge of Docker or Linux containers in general
• Knowledge of Kubernetes in general
• Knowledge of iOS application testing and code signing
• Experience using and automating a major IaaS like AWS, GCP, or Azure
• Familiarity with deploying and debugging distributed systems

We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those passionate about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do your best work, we hope you'll apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CI/CD has been solved. Now it's being reinvented. AI agents don't just run pipelines. They write code, trigger builds, interpret failures, and propose fixes at every increasing pace. The interfaces that developers use to understand and trust that work don't exist yet. We're building them.

At CircleCI, our guiding principles aren't posters on a wall. We learn fast: we run experiments, accept failure, and scale what works. We think like the customer: every decision connects back to the developer sitting in front of a failing build at 2 am. We own the outcome: not just our slice of it, but the whole thing. If that's how you already work, you'll fit here.

As a Product Manager at CircleCI, you will lead the development of a highly technical product designed for a technical audience. Much of the work is 0-1 and highly fungible as the market evolves quickly, requiring you to shape product direction amid ambiguity and constantly evolve that direction as new capabilities and opportunities emerge. You will partner closely with the Engineering, Product Design and Research teams to ensure that CircleCI is staying on the cutting edge of software validation.

What you’ll do:

• Help shape product strategy for CircleCI, from early concepts through launch and iteration
• Deeply understand developer and validation workflows and identify where they can be made faster, more powerful and intuitive, especially with AI
• Navigate ambiguity and make thoughtful tradeoff decisions in 0-1 product environments
• Collaborate with Engineering, Research and Product Design to translate the latest capabilities and breakthroughs in AI into usable, high-value validation experiences.

What we're looking for:

• 5+ years of experience in product management and engineering, including at least 1 year as a professional engineer.
• Have a deep technical background with experience working cross-functionally with engineering and product design teams to ship technical products.
• Passionate about solving critical problems for developers at scale. Deep understanding of how software is built, tested, and released to customers. Experience shipping developer tools is preferred. 
• Demonstrated ability to prioritize amongst competing opportunities, balance customer needs with business priorities, and explain the rationale behind those decisions.
• Entrepreneurial approach and an ability to deal with ambiguity and continuously evolving environments. 
• Stay up-to-date and hands-on with AI coding tools, model capabilities and industry trends.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Position Summary

As a Software Engineer, Dev Productivity, you’ll work at the intersection of software development, automation, and infrastructure. Your mission is to streamline engineering workflows, optimize CI/CD systems, build and testing infrastructure, and enhance developer tooling to accelerate software delivery.

Key Responsibilities

• Design, build, and maintain high-performance CI/CD pipelines to improve development speed and reliability.
• Develop internal tools and automation to reduce friction in engineering workflows.
• Optimize build and test infrastructure for faster feedback loops.
• Work closely with engineering teams to identify and eliminate inefficiencies in the development process.
• Enhance and monitor developer environments to improve developer experience
• Advocate for best practices in software development, version control, and release management.
• Drive the adoption of automation and tooling that increase engineering efficiency.

Key Qualifications

• Strong experience with CI/CD tools like GitHub Actions, Jenkins, GitLab CI, Buildkite, or CircleCI.
• Experience with build systems (e.g., Bazel, CMake, Make, Gradle).
• Experience with python dependency management (e.g. poetry, uv)
• Knowledge of containerization and Kubernetes for scalable builds and testing.
• Strong problem-solving skills and a passion for improving developer experience.
• Proficiency in scripting and automation with Python, Bash, or Go.
• Excellent communication skills and ability to work across teams.

Preferred Qualifications

• Experience with docker image build optimization
• Experience with bazel
• Experience with GPUs

What HeyGen Offers

• Competitive salary and benefits package.
• Dynamic and inclusive work environment.
• Opportunities for professional growth and advancement.
• Collaborative culture that values innovation and creativity.
• Access to the latest technologies and tools.

Salary Range
$180,000 – 240,000 annually
Please note that the salary information is a general guideline only.  HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.  As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.