Your Role

We’re looking for a Customer Success Manager to look after a portfolio of sports teams in Japan, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscriptions. The number one priority? Renewals for next season. 

In this role, you’ll: 

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

Location

We’re looking to hire someone who can work from our Tokyo, Japan office, with a minimum of three days in the office per week.

Must-Haves

• Excellent communicator. Presentation skills are key in this role.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
• Empathetic. You can step into the customer’s world, understanding their problems to provide better solutions.
• Organized. You have workflows and processes that help prioritize what’s most important.
• Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.
• Bilingual. Fluent Japanese and business-level English are a must (any other languages are a plus).  

Nice-to-Haves

• Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus. 
• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Growth mindset. You’re not willing to settle for where you’re at.
• Previous sales experience. You’ve walked the walk.
• Salesforce (CRM) experience. You’re comfortable navigating Salesforce (or a similar CRM) to track activity, manage opportunities and follow sales processes.

Compensation

【組織・職場紹介 / About Team and Organization】

本ポジションは、PlayStation向けゲームソフトウェアを開発・販売するパートナー企業とのビジネス窓口を担う組織に所属します。北米・欧州のグローバルリーダーシップのもと、世界中の大手ゲームパブリッシャーおよびデベロッパーと連携し、社内外を横断した調整・推進を行い、パートナーおよびPlayStation双方のビジネス成長を支えています。

米国・欧州（イギリス）・日本・アジアそれぞれにアカウントマネージャーを配置し、本社および各地域ブランチとの連携、商談・交渉・戦略説明、グローバルリーダーシップへのレポーティングを担っています。組織全体ではマネジメントを含め約40名が在籍しています。

本ポジションでは、日本の大手パートナー企業（例：CAPCOM、SQUARE ENIX等）とのビジネス窓口全般を担当します（担当アカウントは入社後に決定）。PS Storeでのセール施策、パッケージ製造に関する調整、グローバル市場を見据えた販売・マーケティング戦略立案など、幅広いテーマに関与します。

技術的な検討は各専門部署が担いますが、アカウントマネージャーは最初のコンタクトポイントとして課題を整理し、社内関連部署を巻き込みながら契約締結・施策実行までを主導します。3rd PartyビジネスにおけるKPIマネジメントにも関与し、売上最大化と長期的なパートナー成長を推進します。

【職務内容 / Job Responsibility】

・国内ゲームソフトウェアパートナーとのリレーションシップマネジメント
・取引先ニーズとSIE目標の合致点を見極め、社内外関係者を巻き込みながらプロジェクトを主導
・PlayStation向けゲームタイトルの誘致および契約推進
・パートナーに対するPlayStationビジネス機会の提案・拡大
・グローバルチームおよび関連部署と連携し、タイトルの確実な発売と売上最大化を実現
・年間アカウントプランの策定・実行および商業ビジネスのリード
・担当パートナーのビジネス健全性（KPI）に対する責任
・年間予算編成および四半期予測の主導
・JBR／JBP、パフォーマンスレビュー、ライフサイクル計画等のビジネスセッションの企画・実行
・市場動向・消費者需要を踏まえたアカウント戦略の調整
・Salesforceを活用したCRM管理およびパイプライン追跡

【応募資格（必須要件）/ Must Requirements】

・法人営業経験5年以上
・論理的思考力および課題解決力
・高いコミュニケーション能力およびステークホルダーマネジメント力
・戦略的プランニング力と実行力
・変化の多い環境への適応力
・チームワークと主体性を両立できること
・日本語：ネイティブレベル（商談・交渉・資料作成が可能なレベル）
・英語：日常会話レベル以上（Writing・Speakingともに業務使用可能）

【歓迎スキル・経験 / Nice to Have】

・ビジネスレベルの英語力（議論や発信を積極的に行える姿勢）
・ゲーム／エンタテインメント業界またはIT業界での業務経験（3年以上）
・クライアントリレーションおよびビジネス推進経験
・ゲームビジネスに関する知識
・データ分析力（インサイト抽出および商談活用）

【求める人物像 / Ideal Candidate Profile】

・パートナー企業と長期的な信頼関係を構築できる方
・売上最大化に向け主体的に戦略を描き、やり切れるオーナーシップを持つ方
・社内外の関係者を巻き込み、合意形成をリードできる方
・変化の多い環境でも柔軟かつ前向きに挑戦できる方
・ゲームおよびエンタテインメントビジネスに強い関心をお持ちの方

#LI-RS1

Job title: Junior Business Analyst/ Business Analyst

Job Type: Permanent, full time

Reporting to: Business Analyst Manager

Location: Office based – Tokyo

Job purpose:

We are looking for a highly analytical and data-driven graduate to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry.

As a member of the analysis team, you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility for project delivery early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment.

Key Responsibilities: 

• Managing multiple client projects and their timelines to meet both internal and client’s deadlines.
• Collaborating with Project leaders and other analysts to interpret data and formulate action plans and recommendations for clients.
• Analysing data from multi-sources using quantitative and qualitative methods to derive insights.
• Pressure testing data and identifying areas for investigation and training.
• Building and maintaining MS Excel databases from source data.
• Produce high quality presentations and other deliverables for clients using PowerPoint.
• Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects.

Essential Requirements:

• The ideal candidate must have an Economics or Science based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, Engineering etc.)
• A few years of experience in a similar analysis or sales job within the pharmaceutical industry is preferable.
• Strong communication and multi-tasking skills to handle multiple projects with different stakeholders.
• Advanced Level experience in using Excel and PowerPoint.
• Proactive individual with drive and ambition, a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole.

About STEM:

STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Vision:  To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Find us here:

Website: www.stemhealthcare.com  

STEM Healthcare is an equal opportunity employer.  STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.

Job title: Junior Business Analyst/ Business Analyst

Job Type: Permanent, full time

Reporting to: Business Analyst Manager

Location: Office based – Tokyo

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment resulting in accelerated performance. Serving clients across brand & commercial, Medical Affairs & sales, our expertise includes data, research & insights (proprietary benchmarking data), strategic brand alignment, and sales & MSL performance benchmarking. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Job purpose:

We are looking for a highly analytical and data-driven graduate to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry.

As a member of the analysis team, you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility for project delivery early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment.

Key Responsibilities: 

• Managing multiple client projects and their timelines to meet both internal and client’s deadlines.
• Collaborating with Project leaders and other analysts to interpret data and formulate action plans and recommendations for clients.
• Analysing data from multi-sources using quantitative and qualitative methods to derive insights.
• Pressure testing data and identifying areas for investigation and training.
• Building and maintaining MS Excel databases from source data.
• Produce high quality presentations and other deliverables for clients using PowerPoint.
• Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects.

Essential Requirements:

• The ideal candidate must have an Economics or Science based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, Engineering etc.)
• A few years of experience in a similar analysis or sales job within the pharmaceutical industry is preferable.
• Strong communication and multi-tasking skills to handle multiple projects with different stakeholders.
• Advanced Level experience in using Excel and PowerPoint.
• Proactive individual with drive and ambition, a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole.

About Ignite STEM:

Ignite STEM is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Vision:  To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Find us here:STEM | Global Leader in Strategic Brand Alignment

Website: www.inizioignite.com. 

Ignite STEM  is an equal opportunity employer.  Ignite STEM will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. Ignite STEM only employs individuals with the right to work in the country/ies where the role is advertised.

Wrikeの日本オフィスは2019年にスタートし、年々マーケットを拡大させています。日本オフィスのメンバーはコラボレーションマインドをもち、お客様のビジネスにおける生産性を向上するため協力、共創しています。我々のプラットフォームをお客様に活用してもらうことでお客様と一緒に成長しましょう！

About the Role:

We are seeking a results-driven and enthusiastic Regional Marketing Manager, Asia Pacific & Japan, to join our dynamic marketing team. This role will focus on growing and maintaining strong customer relationships through targeted marketing campaigns, online events, and various other channels. Additionally, the Marketing Manager will support the broader marketing team in executing campaigns and achieving team KPIs.

Your Impact:

• Our ideal candidate is comfortable making impactful decisions and has outstanding verbal and written skills since this position requires a highly professional level of business communication with international customers and colleagues. Your mission is to coordinate and execute marketing programs and campaigns, driving growth and enhancing Wrike's brand recognition, pipeline and revenue across the APJ  region, with a strong focus on Japan.
• Leverage AI tools and technologies to improve marketing workflows, enhance campaign execution, support content development, and drive operational efficiency
• Demonstrate familiarity with AI-enabled tools in day-to-day work, using them thoughtfully to streamline processes, generate insights, and improve productivity across marketing activities
• Integrate with APJ  and Strategic field sales, corporate marketing, digital marketing to develop demand and field marketing programs for the region that accelerate APJ  pipeline growth
• Communicate and educate the sales team regarding new and planned marketing activities
• Research, choose, design, and manage live field events ensuring a cohesive pre-event, at-event, and post-event strategy
• Develop and execute localised webinars
• Experience implementing a targeted account strategy to support account-based selling
• Work with the marketing team to produce marketing assets to be used at field marketing events
• Forecast, measure, analyse, and report on the impact of programs

Your Qualifications:

• 8+ years experience marketing in the APJ Region
• Fluent English/Japanese (verbal and written)
• Experience driving marketing efforts for a high technology, B2B organisation
• Experience Implementing a targeted account strategy to support account-based selling
• Understanding of customer journeys and sales touch points
• Degree in marketing, communication or similar
• Good time management and great organisational skills
• Critical-thinker and problem-solver
• Experience partnering with Sales/Account Management teams to coordinate, communicate, and deliver offers and campaigns
• Availability to travel, on occasion

Standout Qualities:

• Experience working in the Project Management or Collaborative Work Management technology market, additional experience in vertical industry technology markets
• High level of energy, enthusiastic team player, and dedication to excellence
• No ego - we are a small, dynamic team and everyone pitches in to get the job done
• A positive, flexible attitude and a sense of humour are essential

Our Work Style:

• A high-impact role on a high-performing demand generation team.
• A collaborative team culture that values initiative and innovation.
• Opportunity to make a direct contribution to revenue growth and brand visibility.
• Competitive salary, full benefits, and flexible working environment.

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health & Accident Coverage
• Life & Long-Term Disability Insurance
• Corporate Pension w/ Wrike Contribution
• Commuter Allowance

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

The Impact You’ll Be Contributing to Moloco:

As a Growth Manager in Japan, you own the success and expansion of a portfolio of small to mid-sized advertiser accounts - driving revenue growth through strategic account management, data-driven optimization, and trusted client partnerships. You'll translate Moloco's programmatic solutions into measurable business outcomes for clients across mobile apps, gaming, commerce, and streaming, partnering closely with Sales, Implementation, Product, and Data Science to unlock performance and scale.

The Opportunity:

Client Relationships & Account Ownership

• Own day-to-day relationships across a high-volume portfolio of mid-market and SMB accounts, acting as the primary point of contact for client success.
• Lead client meetings, business reviews, and multi-stakeholder communications with clarity and consistency.
• Understand each client's business objectives, KPIs, and growth ambitions - and proactively surface aligned opportunities.
• Prioritize effectively across a large book of business, ensuring every account receives meaningful strategic attention.

Revenue Growth & Commercial Strategy

• Develop and execute data-driven strategies to drive upsell, cross-sell, and incremental revenue across your book of business.
• Identify and pitch expansion opportunities, balancing short-term gains with long-term partnership durability.
• Use data storytelling to build business cases and influence client stakeholders to act - budget shifts, new product adoption, geo expansion.
• Handle objections with structured commercial thinking and creative problem-solving.

Campaign Performance & Optimization

• Monitor how clients are utilizing Moloco's DSP - identifying underperforming setups, missed opportunities, and levers for improvement.
• Proactively surface actionable recommendations to help clients get more out of the platform: bidding strategies, budget allocation, creative approaches, and geo expansion.
• Use tools (SFDC, Moloco Cloud Platform, Looker) to analyze performance data and translate findings into clear, client-ready narratives.
• Partner with Implementation, DS, and Operations to flag and resolve technical issues that affect client performance.

Cross-Functional Collaboration & Market Feedback

• Partner with Sales, Implementation, Data Science, and Operations to drive account outcomes and ensure smooth client onboarding.
• Relay market and client feedback to Product, DS, and Engineering to inform roadmap decisions.
• Contribute to team playbooks and pitch materials; share what works in Japan with regional and global peers.

How Do I Know if the Role is Right For Me?

Experience

• 1- 3 years in account management or growth, ideally in programmatic marketing, mobile advertising, or ad tech.
• Proven track record managing and growing advertiser accounts, including high-volume or mid-market books of business.
• Familiarity with big data, MMPs, the mobile app ecosystem, and ad tech platforms.

Skills & Mindset

• Strong commercial instincts: identifies upsell opportunities and executes with data-backed pitches.
• Advanced data storytelling: turns performance data into clear narratives that influence client decisions.
• Excellent communication and presentation skills -  simplifies complex concepts for client managers and directors.
• High ownership mentality; proactive and curious approach to problem-solving across multiple accounts.
• Growth mindset: treats setbacks as learning opportunities, seeks feedback, and shares learnings with the team.
• Collaborative and low-ego; strong cross-functional partner to Sales, Implementation, Product, and DS.

Language

• Native/fluent Japanese, Business-level English

Company Introduction

CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions.

Role Overview  

What You Will Do 

• Build and manage relationships with merchants to drive business growth
• Analyze merchant performance data and develop tailored growth strategies
• Identify and resolve merchants' pain points through high-impact projects
• Build long-term relationships with merchants, ensuring high levels of merchants satisfaction
• Work closely with cross-functional teams to align business goals  

Basic Qualifications 

• 7+ years of sales, business development, or account management experience
• 2+ years of people management experience
• Proven track record of exceeding sales or growth targets
• Strong communication and presentation skills in Japanese
• Data-driven mindset with strong analytical skills
• Comfortable working in a fast-paced, ambiguous environment

Preferred Qualifications 

• Fluent level English
• Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool

Recruitment Process and Others  

Recruitment Process  

• Application Review - 1st Virtual Interview - 2nd Virtual Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type : Regular 
• Probationary Period : 1-6months. Confirmation of permanent employment will be subject to an assessment of job performance and role fit during this period. 
• Other details will be provided separately 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、製造業の大手戦略アカウント営業（Enterprise Strategic Account Executive for Manufacturing Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• 製造業の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• 製造業における部門長〜Cレベルとの接点・人脈 

• 製造業に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

Job Role...

At Soho House the Receptionist is responsible for welcoming, directing or signing in all members and guests to the property and assisting with room check in/outs. As a Receptionist, you will wear many hats; reception desk and handle basic admin duties, host in the restaurant and rooftop where needed as well as performing guestlist responsibilities. You will be responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the ‘home away from home’ feeling when members enter the building.

Main Duties...

Front Desk

• To process all member/guests’ check-ins by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• To secure valid form of payment (e.g. credit card, cash) prior to issuing room key.
• To set up accurate accounts for each guest upon check in according to their requirements.
• To activate room keys and reissue new room keys to guest as necessary (e.g. lost key) by verifying member/guest identity.
• To assign room according to guest request and preferences whenever possible.
• To verify and adjust billing for member/guests.
• To process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room keys, and requesting comments on members/ guest’s stay.
• To accommodate requests for room changes when possible.
• To file member/guest paperwork or documentation respecting GDPR guidelines.
• To sell (or upsell) a room/accommodation to guests without reservations based on availability.
• To communicate and prioritise rooms on ‘Q’ and keep track of changes in room status.
• To co-ordinate with Housekeeping (and Engineering) to track readiness of rooms for check-in and to report guest concerns.
• To confirm reservations and cancellations.
• To run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• To complete designated reports in Opera.
• To run credit card authorization report and check for discrepancies.
• To print contingency lists to have a record of all members/guests in case of emergency.

Club

• To ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• To answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members among other inquiries.
• To be well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• To maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• To support with guest list duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• To assist guests by checking/ retrieving their coats and/or items they left.
• To build relationships with members and guests and communicate and red flags and positive feedback to your manager or Membership team.
• To influence a fun and positive atmosphere by being approachable and professional.

Other

• To follow property procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).
• To follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
• To protect the privacy and security of members.
• To maintain confidentiality of proprietary materials and information
• Yo ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• To protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• To develop and maintain positive and productive working relationships with other employees and departments.

Experience Required...

• Previous experience in a similar role in a fast-paced high-volume work environment.
• Welcoming and approachable.
• Adaptable and team player.
• Possesses good written and verbal communication, fluent in Japanese & English.
• Problem Solving and Decision Making
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask, be flexible and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills
• Knowledge of Hotel PMS (Opera), Salesforce, and OpenTable is desirable

About the Role

As a Verkada Field Marketing Manager you are an essential part of the Japan marketing and regional field sales organization. You will define the solutions focus areas, strategic direction and marketing and demand generation needs to create pipeline. You will work with partners to develop a best-in-class ecosystem of security expertise. And you will drive and insure customer success, engagement and loyalty in key accounts across your region.

What You'll Do

• Act as the local representative for marketing in your region
• Work with your Growth lead to develop and plan the overall regional marketing plan to meet customer, demand generation, growth, and revenue objectives for your region. This involves collaborating with sales, external influencers, channel partners, the JAPAC Demand Gen Hub, and your marketing peers.
• Execute best-in-class region and local language campaigns, both direct and with partners. This includes thought leadership, trade shows, lunch & learns, technical hands-on workshops, roundtables, webinars, top account marketing, and other tactics as appropriate.
• Execute account based marketing programs on behalf of sales, and demonstrate to reps how they can execute program elements on their own
• Drive local, high touch, thought leadership and customer executive collaboration and community on the topic of physical security and the cloud. 
• Advise the corporate and in theatre demand generation hub as they develop, plan, execute, and measure supporting, highly impactful demand generation and marketing campaigns
• Work with top partners to develop their overall marketing and customer engagement approach
• Closely track budgets, lead flow and follow-up, and results against goals. Communicate status, action items, results, and deliverables across marketing and sales.

What You Bring

• Minimum of 4-5+ years of field marketing and demand generation experience in B2B with a fast growing tech company.
• Communication skills: Native-level Japanese; business-level English
• Proven ability to act as an advisor and peer with sales leadership
• Proven track record executing innovative and multi-part event and demand generation programs.
• Experience using data and metrics to drive improvements
• Passion to provide the best, most innovative security solutions to businesses around the world
• Ability to work in office with the team and travel as needed
• Do whatever it takes attitude

Related Skills

• Budgeting and budget management 
• Salesforce.com and Marketo
• Event and campaign management
• Social media platforms and monitoring tools
• Customer references
• Ability to understand business measurement, sales process and pipeline mechanics

Description

Our Japan office is looking to hire a versatile Senior Account Manager! As a Senior Account Manager at Monks Tokyo, you have solid knowledge of the Digital Creative industry and an affinity with commercial landing pages, banners, video & still assets, film projects, television commercials, and digital content. You are someone who knows how to steward business relationships at the intersection of creativity and technology.

What you’ll do

• Your role is to make sure our clients are completely satisfied, that our internal Monks teams know what to do and we deliver great projects.
• You understand Video & Still production, landing pages, digital content creation, and e-Commerce, but if the conversation with the client becomes too substantive, you know it is time to invite the technical experts.
• You will help clients by immersing yourself in their industry and you will link the insights to your in-depth knowledge of platforms, content creation, and e-Commerce.
• You'll help review and define the scope for each project, ensuring proposals meet the client's brief, and business objectives, above anything else.
• You actively track project progress, maintaining full visibility on milestones, timelines, dependencies, and deliverables
• You keep a close eye on budget, hours, and scope, proactively flagging risks or changes to maintain financial and operational accuracy throughout the project lifecycle.

Experience you already have:

• You have 5+ years of client-facing experience in digital advertising or creative production
• You have a strong passion for digital platforms and content creation
• You can manage multiple priorities with ease — maintaining clear documentation, tracking milestones, and ensuring smooth delivery.
• You stay curious about new technologies
• You can create compelling decks and shape proposals from both technical and commercial angles.
• Your presentation skills allow you to represent the team confidently to clients and partners.
• You communicate fluently in English and Japanese.

#LI-CX1

We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid position, open to applicants located in Tokyo, Japan. In this role, you will report to the Senior Manager, Enterprise Customer Support.

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
• Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Fully fluent in Japanese and English (verbal and written)
• Some relevant experience in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail and time management are essential.
• Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
• Experience in a multi-channel environment (Phone/Chat/Email).
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
• Strong work ethic to handle multiple requests with exceptional follow-through
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people. 
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA

Get to Know Our Team  

Agoda Homes—a core business line within Agoda—supports a wide range of non-hotel accommodation types including serviced apartments, homes, private villas, farm stays, chalets, boats, and more. While these accommodations have always been available on Agoda.com, today’s evolving landscape demands a sharpened focus on expanding supply and elevating quality. Our team builds long-term, cross-cultural partnerships that create exceptional value for Agoda, our partners, and our customers.  

The Opportunity  

This role is responsible for expanding the supply of non-hotel accommodations in Japan, strengthening partner relationships, and improving the quality of Homes supply. The ideal Area Manager, Homes Supply has experience in the homes, hotel, or travel industry—especially online travel —and will manage accommodation partners to unlock opportunities for mutual business growth.  

The role includes sourcing and acquiring new supply, maintaining and optimizing existing relationships, and combining on-the-ground insights with data analysis to uncover strategic opportunities. You will communicate key findings to internal and external stakeholders and contribute to projects such as developing a host community network to accelerate supply growth. Key responsibilities of the role include managing relationships with our key supply partners in the Japanese markets, including ensuring we obtain the best prices and availability for our customers.  

This position is based in our Tokyo office. You will work closely with colleagues across regional and central teams, including teams in Thailand, South Korea, Taiwan, and more.  

In this role, you will be responsible for:  

• Lead, coach, and develop a small team of account managers, providing direction, feedback, and support to ensure high performance and alignment with team goals 

• Leverage analytical and problem-solving skills to drive the supply health of the assigned portfolio   

• Grow the business through targeted sourcing of new accommodation partners  

• Optimize existing supply by offering products to match market demands, improving business performance for accommodation partners, as well as ensuring we receive competitive rates and availability for our customers  

• Build trusted relationships with decision makers; use a consultative approach to increase engagement with Agoda’s programs  

• Report weekly/monthly KPIs and key metrics internally to showcase successes and highlight potential opportunities    

• Support Agoda Homes’ regional and global leadership in executing scalable initiatives/projects to drive Homes business growth   

• Assist in developing a community of hosts, host events, and attend relevant events in the market   

• Prepare materials to aid in growing our business during partner meetings   

• Consolidate feedback from hosts to understand product gaps and feature requests 

Please note that responsibilities may evolve based on business needs.  

What You’ll Need to Succeed:  

• Bachelor’s degree or equivalent in a relevant field 

• Fluency in both Japanese (for partner engagement) and English (for internal communication) 

• Minimum 8 years of experience in e-commerce, technology, or internet industries in B2B sales or similar partner-facing roles 

• Minimum 4 years of people management experience or project leadership experience 

• Proven track record as a self-starter who can think out of the box and autonomously execute projects in a fast-paced environment 

• Results-oriented strategic thinker who is assertive, creative, and open to innovation 

• Fast learner who adapts well to and is energized by change 

• Strong business development skills, with the ability to build and grow relationships with key partners and acquire new hosts onto our platform 

• Ability to effectively execute the team’s vision while communicating it clearly and gaining buy-in from key stakeholders 

• Strong interpersonal skills and the ability to influence both internal and external stakeholders; a collaborative mindset with strong execution and a “get-it-done” attitude 

• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and similar tools 

The Okta Technical Account Management (TAM) Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. 

You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyse trends, identify areas for improvement, and take action to optimise customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Familiarity with the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps, both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers

#P24888_3375767

#LI - hybrid

POS-P252

We are a team of enthusiastic Solutions Engineers working from different offices and remotely across the globe. We support each other and we share our knowledge - within our own team but also across the global Presales organisation at HubSpot. We strive to do this in a psychologically safe and inclusive environment where everybody’s opinion is equally valued and heard and where we have some fun along the way :-). As our CTO and Co-founder Dharmesh Shah said during his keynote at INBOUND 2020: "Diverse teams are the best performing teams!". You might also find the following article interesting from our EMEA SE manager: How we value Diversity in Pre-sales.

We are looking for someone who knows how to collaborate well in a team environment, who is sensitive to clients’ needs and who can develop relationships. In this role, you will mostly work with our sales teams but also with many other stakeholders, incl. our Solutions Architect, local sales leadership, our post-sales technical consultants and our regional solutions partners. 

Life at HubSpot is certainly busy and it can be a bit hectic sometimes but we respect the boundaries people set for themselves to manage both life and work. You might enjoy this short video on Linkedin by Dan, the manager of the JAPAC SE team, about how much this flexibility means to him as a parent.

In this role, you will:

• Work closely with our Account Executives in the selling team to solve the prospects needs pre-sales
• Develop strategies with our Account Executives to understand how to help their customers/prospects 
• Strategically manage complex uses cases and the stakeholders on a deal
• Lead and drive technical pre-sales conversations around integration and data migration
• Provide valuable feedback to our product team by being the voice of the prospect
• Coach the sales teams on HubSpot’s functionalities to help come up with strategic value-oriented solutions for our prospects
• Collaborate with other SEs across the globe on local, regional and global initiatives and projects

What are the role requirements?

• Excellent reading and writing communication skills in Japanese and English (verbal communication is not necessary required)
• Experience in a customer-facing role
• For example as a Pre-Sales Consultant, Solutions/Sales Engineer or as an Implementation, Onboarding or Technical Consultant or in a technical sales role. 
• Ability to conceptually understand technical concepts and overall technologies 
• Such as how API works and backend/front end systems

Who succeeds in this role?

• A team player who loves autonomy in their role with great collaboration and communication skills
• Someone who is curious, eager to learn, and open to admitting mistakes #growthmindset
• Someone who exemplifies HEART
• Someone who is great at time management
• A problem solver with a consultative and strategic mindset
• Someone with a business and value-oriented mindset

We don’t expect you to be an expert at everything. Extensive on-the-job training will be provided to the successful candidate.

The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's Japanese-speaking Upmarket and Scaled teams while driving strategic customer success initiatives across the JAPAC region. This role requires exceptional leadership skills, deep customer success expertise, and native-level Japanese fluency to ensure our Japanese customers receive world-class support and strategic guidance. The position reports directly to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders.

This is a senior leadership role requiring an individual who can build and scale high-performing teams, navigate complex customer relationships in the Japanese market, and drive strategic initiatives that impact customer outcomes and business growth. This position brings strategic oversight, team leadership, and operational excellence to our most important Japanese customer relationships.

In this role, you'll get to:

Team Leadership & Development:

• Lead, mentor, and develop a team of managers and some individual contributors across Upmarket and Scaled functions
• Build and scale teams to support a growing Japanese customer base and evolving business needs
• Establish performance metrics, goals, and development plans for team members
• Foster a culture of customer obsession and continuous improvement within the Japanese CS teams

Strategic Customer Success Management:

• Oversee customer success strategies for Japanese enterprise and mid-market accounts
• Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan
• Analyze customer health metrics and develop action plans to improve customer outcomes
• Partner with Japanese customers on strategic initiatives and business transformation projects

Cross-Functional Collaboration:

• Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience
• Collaborate with global Customer Success leadership on best practices and strategic initiatives
• Partner with JAPAC leadership team on regional growth strategies and market expansion
• Coordinate with Product and Engineering teams on Japanese market requirements and feedback

Operational Excellence:

• Develop and refine processes for customer success operations in the Japanese market
• Analyze team performance metrics and drive continuous improvement initiatives
• Implement scalable solutions for customer onboarding, adoption, and expansion
• Support pricing and packaging decisions specific to the Japanese market

We are looking for people who:

• Have 7+ years of experience in customer success, account management, or related customer-facing roles
• Have 4+ years of people management experience, preferably leading Customer Success management teams (second-line management)
• Native-level Japanese fluency and business-level English proficiency
• Have demonstrated success building and scaling customer success programs
• Are comfortable managing complex customer relationships and high-value accounts
• Have strong analytical skills and experience with customer success metrics and KPIs
• Can work effectively in a fast-paced, high-growth SaaS environment
• Have experience with change management and driving organizational alignment
• Are comfortable operating across time zones and collaborating with global teams
• Have owned and managed a revenue number

What You'll Bring:

The ideal candidate will have a strong background in customer success leadership within a SaaS company, with specific experience managing teams and driving customer outcomes in the Japanese market. You should be comfortable operating in ambiguous situations, making strategic decisions, and driving results through team leadership and cross-functional collaboration.

This role offers the opportunity to directly impact HubSpot's growth in the Japanese market while building and leading a world-class customer success organization. You'll work closely with regional leadership, cross-functional teams, and our most important Japanese customers to ensure exceptional outcomes and continued business growth.

Language Requirements: Native or near-native fluency in Japanese is required. Strong English communication skills are also essential for collaboration with global teams.

Location: This role is based in our Tokyo or Singapore office with regular collaboration with JAPAC leadership in Sydney.

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

*This role is based in Tokyo, Japan
*This role is temporary for 1 year (possible extension)

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science, and Development.

What You'll Be Doing

• Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients
• Conduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities.
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with all other teams within the company to optimize customer experience across our portfolio
• Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

• 5+ years of experience in an enterprise client-facing role, with extensive international experience
• Superb writing and communication skills
• Strong analytical skills, including the ability to identify salient data from multiple sources
• Ability to interpret and present complex data clearly and concisely
• Great interpersonal skills and a team player
• Problem-solver, resourceful and independent
• eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
• Bachelor's degree - preferably in a highly quantitative field 
• Native English speaker level - MUST

Life at Riskified

We are a fast-growing and dynamic tech company with 700+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

At Asana, our sales team is on a mission to build long-term, profitable customer relationships by helping teams do their best work. We do this through a land-and-expand, bottom-up enterprise model—starting with small, successful teams and partnering with them as they grow into larger, strategic customers.

As a manager for the SMB and Corporate AEs in Tokyo, you’ll lead a high-impact team at a critical moment in the customer journey. Your team engages prospects and early-stage customers at scale, driving adoption, engagement, and expansion while laying the foundation for long-term success with Asana.

This is a hands-on leadership role for someone who loves building teams, coaching talent, and scaling smart, repeatable sales motions in a fast-moving environment.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Lead, coach, and inspire a team of 6–10 SMB and Corporate Account Executives to consistently achieve and exceed quota
• Provide hands-on coaching, deal support, and feedback to accelerate the development of junior sales talent
• Foster a culture of collaboration, accountability, and continuous improvement
• Streamline and operationalize sales processes to improve efficiency, productivity, and scalability
• Implement best practices and tools across the sales motion, leveraging platforms such as Salesforce, Clari, Outreach, and Pocus
• Build and evolve processes that support future growth and scale
• Lead strategic planning for your team, including territory design, deal strategy, and enablement
• Run forecasting calls and deal reviews, delivering accurate monthly and quarterly forecasts
• Identify risks and opportunities early and adjust strategy to hit business goals
• Partner closely with SDRs, Sales Programs, Solutions Consulting, and other cross-functional teams to deliver a seamless customer experience
• Help identify and overcome technical, educational, and competitive obstacles to growth

About you:

• Fluency in written and spoken Japanese is a must, fluency in English is a plus
• You’re a sales leader who thrives in ambiguity, loves coaching, and is excited by the challenge of building scalable sales motions.
• 2+ years of experience leading Account Executives in a quota-carrying sales environment
• A strong track record as an individual contributor, consistently achieving or exceeding quota
• Experience leading fast-paced teams in dynamic, evolving environments
• Strong business acumen, sound judgment, and a bias for action
• A passion for coaching, developing world-class talent, and staying close to the customer
• Creative problem-solving skills and a willingness to challenge the status quo
• Experience building pipeline through effective prospecting strategies
• Familiarity selling to Marketing, Sales, Operations, HR, and IT/Collaboration teams
• Experience in Product-Led Growth and/or Sales-Assisted business models
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

#LI-Hybrid #LI-KR2

OVERVIEW: 

We have a fantastic opportunity for an experienced sales/ business development professional to join Guidepoint Tokyo as an Institutional Sales Manager. 

Reporting to the Head of Sales, the incumbent should have expertise of selling into global and regional financial institutions and consulting businesses in Asia. It is, therefore, vital that you are a passionate individual who wants to make a difference. 

Guidepoint’s Sales teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. You will have a significant impact on establishing effective client relationships to further develop our business across major clients.

WHAT YOU’LL DO:

• Develop and execute a sales strategy designed to achieve revenue targets as part of the regional and global sales team
• Strategic sales & account management planning from concept to execution across financial institutions in Asia
• Set the targets, vision and strategy to achieve agree-upon targets and performance metrics.
• Build and maintain relationships with prospective clients in Asia across the spectrum of institutional and investment firm clients by proactively seeking out opportunities
• Communication of market developments to marketing and client service team

WHAT YOU HAVE:

• Bachelor’s degree or equivalent
• At least 5 years of sales/ business development experience in financial services or similar sectors
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed
• Fluent in Japanese (Native or business level)
• Business level fluency in written and verbal English
• Demonstrated ability to work independently and within teams

What We Have:

• Flexible and/ or remote work arrangement
• Competitive compensation
• Entrepreneurial, driven, and ambitious team environment
• Generous paid annual leave
• Central office location

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our client’s decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.  

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.  

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.  

#LI-Hybrid

OVERVIEW: 

We have a fantastic opportunity for an experienced sales/ business development professional to join Guidepoint Tokyo as a Senior Sales Manager. 

Reporting to the Head of Sales, the incumbent should have expertise of selling into global and regional financial institutions and consulting businesses in Asia. It is, therefore, vital that you are a passionate individual who wants to make a difference. 

Guidepoint’s Sales teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. You will have a significant impact on establishing effective client relationships to further develop our business across major clients.

WHAT YOU’LL DO:

• Develop and execute a sales strategy designed to achieve revenue targets as part of the regional and global sales team
• Strategic sales & account management planning from concept to execution across financial institutions in Asia
• Set the targets, vision and strategy to achieve agree-upon targets and performance metrics.
• Build and maintain relationships with prospective clients in Asia across the spectrum of institutional and investment firm clients by proactively seeking out opportunities
• Communication of market developments to marketing and client service team

WHAT YOU HAVE:

• Bachelor’s degree or equivalent
• Fluent in Japanese (Native or business level)
• Business level fluency in written and verbal English
• At least 8 years of sales/ business development experience in financial services or similar sectors.
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed.
• Demonstrated ability to work independently and within teams.

What We Have:

• Flexible and/ or remote work arrangement
• Competitive compensation
• Entrepreneurial, driven, and ambitious team environment
• Generous paid annual leave
• Central office location

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our client’s decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.  

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.  

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.  

#LI-Hybrid

OVERVIEW: 

We have a fantastic opportunity for an experienced sales/ business development professional to join Guidepoint Tokyo as a Senior Sales Manager. 

Reporting to the Head of Sales, the incumbent should have expertise of selling into global and regional financial institutions and consulting businesses in Asia. It is, therefore, vital that you are a passionate individual who wants to make a difference. 

Guidepoint’s Sales teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. You will have a significant impact on establishing effective client relationships to further develop our business across major clients.

WHAT YOU’LL DO:

• Develop and execute a sales strategy designed to achieve revenue targets as part of the regional and global sales team
• Strategic sales & account management planning from concept to execution across financial institutions in Asia
• Set the targets, vision and strategy to achieve agree-upon targets and performance metrics.
• Build and maintain relationships with prospective clients in Asia across the spectrum of institutional and investment firm clients by proactively seeking out opportunities
• Communication of market developments to marketing and client service team

WHAT YOU HAVE:

• Bachelor’s degree or equivalent
• Fluent in Japanese (Native or business level)
• Business level fluency in written and verbal English
• At least 8 years of sales/ business development experience in financial services or similar sectors.
• Ability to thrive within a fast-paced environment, entrepreneurial mindset, and an unwavering desire to succeed.
• Demonstrated ability to work independently and within teams.

What We Have:

• Flexible and/ or remote work arrangement
• Competitive compensation
• Entrepreneurial, driven, and ambitious team environment
• Generous paid annual leave
• Central office location

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our client’s decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.  

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.  

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.  

#LI-Hybrid

Role: Account Director / Project Manager

Location:  Tokyo, Japan 

About the role: 

**Add blurb about the role** 

What you will be doing: 

• **Add bullets about the responsibilities** 

What you need to be great in this role: 

• **Add bullets about the requirements and experience needed** 

Req ID: 16881

#LI-JQ1 #LI-Hybrid

About the Role

The Technical Account Manager is a key technical partner responsible for leading the planning, architecture, coordination, and delivery of professional services engagements. This role focuses on designing and managing high-impact availability solutions, with a strong emphasis on data protection and monitoring, while ensuring successful outcomes for customers.

What You’ll Do

• Contribute to proposals and Statements of Work (SOW)
• Deliver implementation and consulting services aligned with Veeam solutions
• Manage projects including planning, scheduling, and stakeholder communication
• Support solution design, assessment, and implementation effort estimation
• Troubleshoot post-implementation issues and optimize customer environments
• Develop technical documentation and best practices
• Deliver customer training and knowledge transfer sessions
• Support pre-sales activities and identify opportunities to expand Veeam solutions
• Act as a liaison between customers and Veeam Support
• Drive continuous improvement of processes and documentation

What You’ll Bring

• Experience with virtualization technologies such as VMware and/or Hyper-V
• Hands-on experience with Veeam solutions or other backup/data protection technologies
• Good understanding of storage and backup architectures (e.g., NetApp, Dell, HPE, etc.)
• Exposure to cloud platforms (AWS, Azure, or similar) and modern IT environments
• Familiarity with cybersecurity fundamentals (e.g., common threats, backup/DR best practices)
• Experience in consulting, implementation, or project delivery
• Ability to manage multiple projects and stakeholders in parallel
• Strong communication and stakeholder management skills
• Ability to understand customer requirements and propose suitable technical solutions
• Business-level Japanese and conversational English proficiency (ability to communicate with global teams)
• Bachelor’s degree in a relevant field, or equivalent practical experience
• Relevant certifications (e.g., VMware, Microsoft, or similar) are a plus, not mandatory

What You’ll Get 

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1

WHAT YOU'LL DO

As a Braze Customer Success Manager you will work closely with some of the most innovative brands in Japan to help them realize value from their investment in Braze.

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic and technical guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.

WHO YOU ARE

• You are passionate about customer success and find satisfaction in helping your customers achieve great things.
• You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams.
• You are an excellent communicator with exemplary written and verbal communication skills (Japanese), business proficient English, coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with companies of all sizes who want to elevate their customer experiences
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc)
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross functional teams Sales, Support, Engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As part of Datadog’s GTM Enablement department, the Technical Solutions (TS) Enablement team helps share knowledge, provide ongoing education, create training materials, and maintain processes for our internal product experts including sales engineers, technical support engineers, technical customer enablement, and technical account managers. Our team supports a top-tier product that truly solves customer problems. We share technical and product expertise with the technical solutions team through demos, e-learning, live training, documentation, and ongoing support.

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. Technical Solutions Field Enablement Managers play a key part in fostering a highly engaging, positive, and professional learning environment for our technical learners. This position is responsible for providing onboarding and ongoing enablement training to our TS teams in the APJ region. We are looking for a structured communicator with a knack for simplifying the complex to develop and deliver the training content, curriculum, and programs that enable our technical solutions people to be successful in their jobs. This position is based in our Tokyo office, offering the opportunity to collaborate with local and global teams, while working at the forefront of cloud monitoring and observability.

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Implement and facilitate effective in-person and virtual onboarding and technical training programs that will improve the performance and productivity of the regional technical solutions teams.
• Regionalize training programs by incorporating APJ- or Japan-specific deals, customers, competitors, etc. into the content and talk tracks, and translate into Japanese as needed.
• Partner with the Curriculum team to give feedback, and pilot new programs in development, co-building when appropriate.
• Work closely with first line technical solutions leaders to identify, develop, and deliver ad hoc training as needed.
• Work closely with technical solutions teams to observe and assess their processes, empathize with the realities of troubleshooting and demonstrating Datadog products, evaluate the impact of enablement programs and provide coaching to individual contributors, supporting TS leadership.
• Utilize understanding of Datadog products, technical solutions team performance metrics, and key relationships with cross functional partners to contribute to enablement strategy.
  
  

Who You Are:

• 3-5 years in learning and development or technical enablement, in a training or teaching role working with technical concepts 
• Experience presenting day-long or multi-day trainings
• Demonstrated history of coaching and mentoring colleagues around key role elements 
• Experience developing dynamic and engaging trainings for various audiences
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between 
• Outstanding verbal and written communicator; you make the complex simple
• General knowledge of cloud technologies
• Fluency in English and Japanese

Bonus Points:

• Experience at a high growth Software-as-a-Service or technology company
• Experienced with AWS, Azure or GCP
• Knowledge of DevOps
• Experience enabling support or sales engineers with a structured methodology

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As part of Datadog’s GTM Enablement department, the Technical Solutions (TS) Enablement team helps share knowledge, provide ongoing education, create training materials, and maintain processes for our internal product experts including sales engineers, technical support engineers, technical customer enablement, and technical account managers. Our team supports a top-tier product that truly solves customer problems. We share technical and product expertise with the technical solutions team through demos, e-learning, live training, documentation, and ongoing support.

Datadog continues to grow at a rapid rate and with this exciting growth, our onboarding and ongoing training is also quickly increasing in scale and complexity. Technical Solutions Field Enablement Managers play a key part in fostering a highly engaging, positive, and professional learning environment for our technical learners. This position is responsible for providing onboarding and ongoing enablement training to our TS teams in the APJ region. We are looking for a structured communicator with a knack for simplifying the complex to develop and deliver the training content, curriculum, and programs that enable our technical solutions people to be successful in their jobs. This position is based in our Singapore office, offering the opportunity to collaborate with local and global teams, while working at the forefront of cloud monitoring and observability.

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Implement and facilitate effective in-person and virtual onboarding and technical training programs that will improve the performance and productivity of the regional technical solutions teams.
• Regionalize training programs by incorporating APJ- or Japan-specific deals, customers, competitors, etc. into the content and talk tracks, and translate into Japanese as needed.
• Partner with the Curriculum team to give feedback, and pilot new programs in development, co-building when appropriate.
• Work closely with first line technical solutions leaders to identify, develop, and deliver ad hoc training as needed.
• Work closely with technical solutions teams to observe and assess their processes, empathize with the realities of troubleshooting and demonstrating Datadog products, evaluate the impact of enablement programs and provide coaching to individual contributors, supporting TS leadership.
• Utilize understanding of Datadog products, technical solutions team performance metrics, and key relationships with cross functional partners to contribute to enablement strategy.
  
  

Who You Are:

• 3-5 years in learning and development or technical enablement, in a training or teaching role working with technical concepts 
• Experience presenting day-long or multi-day trainings
• Demonstrated history of coaching and mentoring colleagues around key role elements 
• Experience developing dynamic and engaging trainings for various audiences
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between 
• Outstanding verbal and written communicator; you make the complex simple
• General knowledge of cloud technologies
• Fluency in English and Japanese

Bonus Points:

• Experience at a high growth Software-as-a-Service or technology company
• Experienced with AWS, Azure or GCP
• Knowledge of DevOps
• Experience enabling support or sales engineers with a structured methodology

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on individual performance
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global Spring Health benefits for employees and dependents age 6+
• Competitive global benefits
• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Commercial Sales, you will provide strategy, mentorship, and guidance for a team of Commercial Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Mid-Market Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
• Own and project manage the on-boarding process for new customers.
• Discover, own and manage the customer’s success plan.
• Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
• Proactively build and maintain targeted relationships with people of influence throughout the customer base.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
• Monitor and analyze usage trends to uncover potential renewal opportunities and risks. 
• Act as the primary owner of customer adoption and health.

Who You Are:

• 3+ years in a Customer Success or Account Management role in B2B SaaS.
• Experience working with a portfolio of accounts that included large Enterprise.
• Experienced in driving discovery to understand your customers key pain points, objectives and priorities. 
• Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. 
• You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. 
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken English and X

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Your role
Our Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

This position reports to our RVP, Japan Sales and is based out of our Tokyo, Japan office.

What you’ll do 

• You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.
• You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners.
• Our channel managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals.

Skills you’ll bring 

• We are looking for individuals who are goal-oriented and thrive in a fast-paced, technology-driven sales environment. 
• You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training, and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of overachieving sales quotas and pipeline goals.
• 5+ years of Channel Account Management experience onboarding channel partners for a software company in the enterprise software space.
• Recent experience working for an emerging tech company and preferred to be in charge of telecom companies as a partner.
• In-depth knowledge and experience with recruiting partners, value-added resellers, and Master/Sub Agencies.
• Has met and/or exceeded their own direct sales goals.
• Must show a proven methodology to prospect and build pipeline.
• Proven track record of sustained over-performance against sales quotas and pipeline goals.

Your role
As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC. You will be responsible for driving customer outcomes, accelerating product adoption, and building long-term partnerships that fuel retention and expansion.

You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market. This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment.

This position reports to the SVP of Customer Success and is based in Tokyo, Japan.

What you’ll do

• Build, manage, and mentor a high-performing team of Customer Success Managers across Japan and APAC, providing ongoing coaching, feedback, and development to drive strong customer outcomes and team performance.

• Act as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations.

• Partner with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption.

• Work closely with customers to maximize the value of the Dialpad platform, proactively identifying opportunities to expand use cases and deepen engagement.

• Monitor customer health, identify risks early, and lead resolution of escalations to ensure timely and effective outcomes.

• Collaborate with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback.

• Define and track key performance indicators (KPIs) related to retention, growth, and customer health, providing regular insights and reporting to senior leadership.

• Stay informed on industry trends and customer needs within Japan and APAC, providing insights to help shape Dialpad’s strategy and product evolution.

Skills you’ll bring

• 8+ years of experience in Customer Success, Account Management, or a related customer-facing role

• Proven track record managing enterprise-level customers and driving retention and growth

• 5+ years of people leadership experience, with a strong ability to develop and scale high-performing teams

• Business-level fluency in both Japanese and English (written and verbal)

• Strong communication and stakeholder management skills, with the ability to influence at all levels

• Deep understanding of SaaS business models and customer lifecycle management

• Experience driving product adoption, expansion, and value realization

• Strong problem-solving skills with the ability to manage complex customer situations

• Data-driven mindset, with experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Zendesk)

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment

• Experience in telecommunications or SaaS preferred

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for an Enterprise Account Manager to help us retain and expand our relationships with existing customers of our Market Intelligence solution.

This role will report to the Country Manager based in Japan. 

Why is this role so important at Similarweb?

Our Market Intelligence solution is used by thousands of companies, like Google and Walmart, to give them a competitive advantage in driving online traffic. 

As an account manager, you will own the relationship with these customers, and work with key decision-makers to make sure they are getting the most value out of our platform and data.  In addition to increasing your accounts’ user engagement and facilitating product adoption, you will be responsible for identifying and leading up-sell opportunities to drive new business growth. 

So, what will you be doing all day?

Your role as part of the Enterprise team means your daily responsibilities may include:

• Managing and developing long-term partnerships with some of the world’s biggest brands
• Working closely with a customer to increase product adoption and engagement
• Identifying opportunities for upsells, and increasing the lifetime value of our customers
• Making sure that our customers are getting the most value possible from the product, and reaching their business goals and KPIs

This is the perfect job for someone who:

1. Minimum 3 years experience in sales or account management in customer-facing roles
2. Demonstrated success running consultative sales processes in complex Enterprise organizations 
3. Strong understanding of the digital marketing space and trends 
4. Able to identify value drivers in recurring revenue business models
5. Strong presentation skills; feels confident presenting in front of senior management of prospect organizations
6. Team player who can collaborate effectively with colleagues and business partners

Why you’ll love being a Similarwebber:

• You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
• You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 
• We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
• You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
• Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-HYBRID

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a Customer Success Manager, SMB/ Enterprise (based in Tokyo) to work closely with our top SMB / enterprise clients in the Japan market. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. 

Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the SMB / Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success 
• Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
• Manage and expand long-term customer relationships, and ensure account longevity and renewals
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Develop strong subject matter expertise across all Similarweb solutions

This is the perfect job for someone who:

• Solid understanding and experience in digital marketing 
• 3+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities
• 3+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning).
• Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with SMB / enterprise clients).
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
• Self-motivated, proactive, ownership mindset and results-oriented.
• Native level written and speaking Japanese 
• Willingness to use English at work (read and spoken)  

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

#LI-HYBRID

中小企業／大企業向けカスタマーサクセスマネージャー

Similarwebは、オンラインで起こるあらゆる出来事を明らかにすることで、企業がデジタル世界と関わる方法に革命を起こしています。

当社独自のデータとソリューションは、Google、eBay、Adidasといった業界大手を含む世界中の数千社のお客様に、デジタル戦略を推進する画期的な意思決定を支援しています。

2021年にはニューヨーク証券取引所に上場し、さらなる高みを目指し続けています。世界中に散らばる、聡明で好奇心旺盛、実践的で人柄の良いSimilarwebの仲間たちと共に働きませんか？

現在、東京を拠点とするカスタマーサクセスマネージャーを募集しています。中小企業から大企業まで、主要な顧客と密接に連携していただきます。デジタルマーケティング、データ分析、カスタマーサクセスの経験があり、顧客の課題解決とデータに基づいた成果の提供に情熱を注げる方を求めています。プロダクトエキスパートとして、Similarwebソリューションに関する洞察と創造的な提案を提供し、顧客の導入、活用、そして定着を促進していただきます。

日本カントリーマネージャー直属となります。

このポジションが重要な理由

カスタマーサクセスマネージャーとして、中小企業／大企業向けチームの中核を担い、社内の様々な部署と連携しながら、お客様にとって信頼できるアドバイザーとしてコンサルティングサポートを提供します。お客様との強固な関係を築き、Similarwebの価値を最大限に引き出すお手伝いをすることで、長期的な利用と顧客維持につながります。

主な職務内容

• 担当クライアントの主要窓口として、課題を特定し、成功の定義を策定する
• オンボーディング、トレーニング、導入促進、Similarweb製品の普及活動
• 信頼できるパートナーとしてガイダンスとサポートを提供する
• 長期的な関係を構築し、契約更新を促進する
• 解約リスクを特定し、対策を実施する
• ビジネス目標達成を支援するために、データに基づいたインサイトの活用を促進する
• アップセル機会を特定し、提案につなげる
• Similarwebの全ソリューションに関する専門知識を習得する

必要なスキルと資格

• デジタルマーケティングの知識…経験
• SaaS企業でのカスタマーサクセス業務経験3年以上（計画・実行スキル必須）
• デジタルマーケティング分析・コンサルティング経験3年以上（SEO、PPC、メディアプランニングなど）
• 強力な関係構築スキルと、迅速に信頼関係を築く能力
• 問題特定とソリューション提案スキル
• データ分析結果を明確に伝えるためのプレゼンテーションおよびストーリーテリングスキル
• チームワークと顧客重視
• 積極的、自発的で、結果重視
• ネイティブレベルの日本語
• 英語の読み書き、会話が堪能

ワークスタイル

Similarwebはハイブリッドワークスタイルを採用しています。在宅勤務の柔軟性と、オフィスでのチーム交流の機会の両方を享受できます。

Similarwebで働く魅力

• 誇りを持てる製品：従業員の99%が「製品が大好き」と回答
• アイデアを形にできる環境：自由な意見交換と挑戦を奨励
• 優れた報酬と福利厚生：競争力のある報酬、チームイベント
• キャリアアップ支援：他部署への異動や昇進の機会、研修プログラム
• 多様性と包括性：人種、性別、文化、年齢、価値観を尊重する職場

#LI-HYBRID

WHAT IS BOX? 

Box は、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフロー、電子サイン、AI などを提供することにより、お客様のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、お客様のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box はFortune500 の最大手企業を含む、グローバルで 11 万社以上、日本では 2万社以上の企業に製品を提供しています。

WHY WE NEED YOU

テクニカルアカウントマネージャーは、Boxの最も戦略的なお客様の支持者として、また専任のリソースとして、企業がBoxを最大限に活用できるよう支援します。テクニカルアカウントマネージャーは、Boxのプラットフォームを詳細に理解し、クラウドコンテンツ管理の重要性を理解している業界の専門家です。このような技術的、戦略的な経験の組み合わせにより、ビジネスの継続性、危機の際の専門知識、ベストプラクティスの遵守を保証します。 TAMはアカウントチームの中核を担い、専任のサポートスタッフによって支援されます。また、TAMはお客様の代理として、品質向上、効率化、新たな価値の実現につながる機能・特性を支持します。

チームの成長に伴い、SAAS企業での勤務経験をお持ちの方、サポート/アカウントマネジメントの経験をお持ちの方、お客様との強い共感力を持ち、スピード感のある環境の中で優先順位を管理する能力を過去に実証している方、を優先的に募集しています。

WHAT YOU'LL DO

• 担当顧客に対して、Box製品の導入と運用を支援し、ビジネスを成長させるための最上位レベルのサービスやサポートの提供
• 重要な技術的問題に対する調査/エスカレーションの実施
• アカウントチームと連携し発生した障害に対する対応や報告
• 担当顧客のビジネスプラクティスやオペレーション環境をより深く理解する。
• 週次、四半期ごとのサポート状況の技術的なレビュー（チケットレビュー、標準的なサポートメトリクスなど）の実施
• お客様のヘルプデスクチームと連携し、トレーニングの提供やベストプラクティスの模索、フィードバックへの対応を実施
• カスタマーサクセス部門と連携し、サポートチャネル、外部文書、製品フィードバック/開発を通じて、高レベルのサービスを提供 - 他チームへプロセスに関するフィードバックの実施
• Box内でお客様の代弁者となり物事を推進
• 顧客の環境とユースケースの知識を活用し、Box製品のロードマップに影響を与える。
• リモートや対面での顧客との会議の開催
• テクニカルアカウントマネージャー サービスの設計や継続的な改善
• より多くの戦略的なアカウントサポートのため拡張性のあるサービス構築
• 他のTAMアカウントのBlocker問題のバックアップとして活動する

WHO YOU ARE

• 2年以上のテクニカルサポートの職務経験、または同等のアカウントマネジメント経験
• 戦術的、戦略的なレベルで実行できる積極的な問題解決能力を有する方
• 高い成長率と速いペースで進む環境で成長し、変化する要求に素早く適応する能力
• 業務遂行能力とプロジェクト管理能力を有し、部門横断的なコラボレーションを推進し、成果を上げることができる方
• 細部にまで注意を払い、トラブルシューティングを行う能力
• SQL の知識
• API に関する経験 - あれば尚可

EQUAL OPPORTUNITY  

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Boxでは、Diversity&Inclusionを促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別は行いません。 

ご応募に際する個人情報の保護については、当社のPersonnel Privacy Noticeをご確認ください。   

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
• Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
• Dataiku platform architecture and deployment
• Platform operations and upgrades
• Best practices for platform usage
• Security, data management, and compute resources
• ML-Ops, monitoring, and scaling strategies
• Assist clients in integrating the product into their systems and troubleshoot technical challenges
• Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
• Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
• Capture client feedback and feature requests to inform the Product and Engineering teams
• Advise client tech leaders on complementary technologies and long-term technical strategy.
• Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
• Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing

What you'll need to be successful

• 7+ years of experience in a customer-facing technical role
• Native or bilingual proficiency in Japanese
• Fluent English communication 
• Strong communication and client relationship skills
• Experience supporting both pre- and post-sales engagements
• Proficiency in Linux system administration, including networking
• Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out 

• Experience with Python
• Data-Science knowledge
• Basic knowledge of Java
• Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

#LI-AH1

#LI-JR1

Realize your potential by joining the leading performance-driven advertising company!

As an Advertising Sales Manager on the Advertiser Sales team in our Tokyo Office, you’ll play a vital role in building and growing strategic partnerships with advertisers and agencies across Japan. You’ll help clients unlock the power of Taboola’s native advertising solutions, delivering measurable results and expanding our advertiser network. This is a high-impact role for someone who loves selling smart and thrives in a dynamic, fast-moving environment.

To thrive in this role, you'll need:

• 4+ years of experience selling in the Japan market within a tech or online media environment
• A strategic mindset with experience planning and executing effective sales strategies
• Strong presentation and communication skills with the ability to tailor pitches to client needs
• Confidence in using data and analytics to guide decision-making and influence client outcomes
• A proactive and driven approach to building pipeline, closing deals, and driving revenue
• A collaborative attitude — you’ll partner closely with internal teams across account management, marketing, legal, and product

Bonus points if you have:

• Experience selling online video advertising
• Background in digital media or advertising sales

How you’ll make an impact:

As an Advertising Sales Manager, you’ll bring value by:

• Identifying, pitching, and closing new advertising deals with both brands and agencies
• Building strong relationships with client stakeholders and introducing them to Taboola’s platform
• Managing a healthy sales pipeline and forecasting business outcomes with accuracy
• Collaborating with account managers to ensure smooth campaign setup and delivery
• Sharing on-the-ground insights with product teams to influence new features and improvements
• Leading contract negotiations and ongoing relationship management across the Japan market

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO, says: “You can copy anything from another business but you can’t copy a company’s culture.”
• Well-being: Enjoy a range of locally relevant benefits and workplace perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-SR1
#LI-Hybrid

Realize your potential by joining the leading performance-driven advertising company!  

As a Publisher Sales Manager on the Publisher Sales Team in our Tokyo office, you’ll play a vital role in managing strategic partnerships with our network of premium publishers in Japan. You will track metrics and provide regular strategic direction for new opportunities to improve performance.

 To thrive in this role, you'll need:

• To have experience as an Account Manager in a digital/technology-based company (adtech experience is an advantage).
• To be native-level in Japanese and can communicate in English for internal training and reporting.
• To have experience using Excel to generate reports and manipulate data.
• To have experience creating presentation decks with PowerPoint.
• To possess outstanding relationship management and customer service skills.
• To have analytical skills to collect business intelligence by conversing with clients and monitoring/identifying trends in data and in generated reports.
• To have high attention to detail, be organized, and come with strong communication skills.
• To have a never-give-up mindset for driving win-win-win partnerships for publishers and Taboola.
• To be a self-starter with the will and ability to work in a fast-paced, ever-evolving environment.

Bonus points if you have:

• Experience working with publishers and/or working in publishers in Japan.

How you’ll make an impact:

• Manage and grow relationships with premium publisher clients and strategic partners in Japan.
• Understand the organization’s business needs and develop relationships at all levels.
• Monitor and analyse metrics and proactively take steps to improve results.
• Be an expert in Taboola’s platform and the benefits publishers gain by using it.
• Fully comprehend the technology, revenue ecosystem, and client needs/requirements in order to intelligently identify new opportunities and upsell the platform.
• Work closely with the Publisher Sales teams as well as the remote R&D department to become a valuable resource and single point of contact to the client.
• Communicate business intelligence from clients to the product management team in regards to new product development features.
• Strategically support the Publisher Sales team in pre-sale proposal development.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-SR1
#LI-Hybrid

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Principal Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.
• Effective communication skill in both Japanese and English

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

• Profiency in Anaplan model-building experience is required.
• The position is open for Mumbai / Bangalore (Hybrid role)

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 10+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption in planning / EPM space.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.

Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.

This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.

• Profiency in Anaplan model-building experience is required.
• Proficiency in "Japanese" is highly preferred and will be considered an added advantage.

Core responsibilities

As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

In this role, you’ll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you’ll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.

Responsibilities:

• Proactively communicate platform updates and educate customers on new features and benefits.
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
• Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
• Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
• Identify potential risks to customer success and escalate issues as needed to mitigate churn.
• Provide customer insights to internal teams to shape platform roadmap and feature priorities.

What You’ll Bring:
This role requires autonomy, accountability, and a proactive mindset. You’ll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.

Requirements:

• 8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
• 3–5+ years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
• Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
• Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
• Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
• Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
• A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
• Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
• Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
• Results-driven problem solver with a focus on progress and continuous improvement.
• Open to feedback and comfortable working in an iterative, collaborative environment.
• BA/BS required; MA/MBA is a plus.
• Effective communication skill in Japanese is preferred.

Anaplanでは、GartnerやForresterからConnected Planningのリーダーとして認定されている企業です。日本のビジネス目標（月次・四半期・年間）達成を支援する、エネルギッシュで粘り強いSales Development Representative（SDR）を募集しています。 

このポジションは即戦力となるフルタイムのポジションです。そのため、プロフェッショナルとしての姿勢、ステークホルダーとのコミュニケーション、成果において模範となることが求められます。 

【Anaplanについて】 

Anaplanは、組織と人をつなぎ、ビジネスリーダーがより良い意思決定を行えるよう支援することで、世界をより良くしていくことを目指しています。 
私たちのクラウドプランニングプラットフォームは、企業のあらゆる部門のデータ・人・計画をつなぎ、どんな計画プロセスにも対応可能な柔軟性と拡張性、そしてコラボレーション性を誇ります。 

【職務内容】 

SDR（Sales Development Representative）は、Anaplanの見込み顧客が初めて接するAnaplanの「声」となる重要なポジションです。 

業務内容には以下が含まれます： 

• エンタープライズ企業に対するプロスペクティング（見込み顧客）開拓を通じて、Sales Qualified Lead（SQL）の創出 

• キーステークホルダーを特定し、課題やニーズを把握しながらAnaplanのアカウントチームとの関係構築 

• マーケティング活動で獲得したリードやイベント参加者への迅速なフォローアップ 

• ターゲット市場の見込み顧客に対する電話、メール、デジタルチャネルを通じたアウトバウンド活動 

• バリューベースの会話スキルの習得と実践 

• フィールドセールスと連携し、アカウントに基づいたセールス戦略（Account Based Sales Development）の実行 

• 週次・月次の営業指標（電話・メール数、ミーティング設定件数など）の達成を目指して自らを高める 

【応募資格】 

• 3年以上のインサイドセールス、セールスディベロップメントでの経験
  ※特にエンタープライズSaaS/クラウドアプリケーション企業での経験が望ましい 

• 日本国内のインサイドセールスチームのマネジメントまたはリード経験があれば尚可 

• エンタープライズ企業のCXOやディレクター層へのアプローチ経験がある方は歓迎 

• テクノロジーへの興味があり、新しい営業ツールに対して積極的に学ぶ姿勢のある方 

• パイプライン創出やアポイントメント設定などで成果を出した実績のある方 

• 高いエネルギー、行動力、熱意、イニシアチブ、責任感、プロ意識をお持ちの方 

• 高いアウトバウンドコールやメール送信数を維持できる自己管理能力 

• 学士号取得者

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、コンシューマー業（食品・消費財・リテール）の大手戦略アカウント営業（Enterprise Strategic Account Executive for Consumer Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。セールスディレクターに直接レポートし、1〜8社の戦略アカウントを担当。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• コンシューマー業（食品・消費財・リテール）の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• コンシューマー業（食品・消費財・リテール）における部門長〜Cレベルとの接点・人脈 

• コンシューマー業（食品・消費財・リテール）に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

Anaplanについて 

Anaplanでは、営業革新を推進するプロフェッショナルチームが、業界をリードするシナリオプランニングおよび分析プラットフォームを活用し、企業の意思決定を高度化することに注力しています。これにより、お客様は市場や競合に対して優位性を確保することができます。 

Anaplan社員は部門や地域を超えて連携し、お客様の成功と「Winning Culture（勝利の文化）」の実現に共に取り組んでいます。 

Anaplanのお客様には、グローバルのトップ企業が含まれ、Fortune 50の44%のお客様にAnaplanをご活用いただいます。コカ・コーラ、グーグル、アマゾンウェブサービス、マイクロソフト、リンクトイン、エヌビディア、アドビ、モエ・ヘネシー・ルイ・ヴィトン、ジャガーランドローバー、バイエル、みずほフィナンシャルグループ、富士通、デンソー、三井物産、パナソニックなど、2,400社以上が当社のプラットフォームに信頼を寄せています。 

Anaplanの「Winning Culture」は、営業革新を担う私たちの原動力です。多様な考え方やバックグラウンドを尊重し、役職に関係なくリーダーシップを発揮し、高い目標を達成した際にはチームで成果を共に共に讃え合います。 

「戦略主導」「バリュー（価値観）に基づく」「実行における規律」という運営原則のもと、Anaplanは個々の成長を支援し、挑戦と成果が正当に評価される環境を提供します。あなたならではの個性と経験を活かし、私たちと共に次の成功を築いてください。 

募集職種 

Anaplanでは、組み立て製造業の大手戦略アカウント営業（Enterprise Strategic Account Executive for Automotive Industry） を募集しています。このポジションでは、大手企業向けの複雑なテクノロジーソリューションの営業およびアカウントマネジメント経験を活かし、高度な柔軟性を持つAnaplanプラットフォームの提案活動をリードしていただきます。 

Anaplanの営業チームは、各インダストリーを代表する企業の意思決定者に対し、Anaplanが提供するディシジョンエクセレンス・ソリューションの価値を明確に伝え、ファイナンスとオペレーションの連携を促進することで、短期的な目標達成と将来の成長支援を両立させています。 

このポジションは、Anaplanの成長とお客様の変革を加速するキーポジションです。クロスファンクショナルチームと連携しながら、お客様への価値提供と売上拡大を担っていただきます。 

主な業務内容 

• 組み立て製造業（自動車および建設機械・農業機械がメイン）の大手戦略アカウントに対する業務課題の特定と、Anaplanのソリューション提案 

• VP〜Cレベルの経営層（CEO, CFO, CRO, CIO, サプライチェーン責任者, HR責任者等）への戦略的プレゼンテーションの実施 

• アカウントプランとオポチュニティ管理プロセスの構築・推進 

• Anaplanのバリューベースセールスメソドロジーを活用したセールス活動と正確なビジネス予測 

• クロスセル・アップセル機会の発見と拡大 

• 戦略的セールスプランの策定と正確な売上フォーキャストの実行 

• セールスディベロップメント、マーケティング、ソリューションコンサルタント、カスタマーサクセスチームとの連携 

応募資格 

• Fortune 2000企業へのSaaSソリューションのコンサルティング型セールス経験（8年以上） 

• Cレベルのステークホルダーへの営業経験と実績 

• 年間契約価値（ACV）1億円以上の大型契約を複数成功させた実績 

• 顧客およびパートナーとの信頼性の高いエグゼクティブネットワーク 

• 複雑な社内外チームを調整・推進した経験 

• 組み立て製造業における部門長〜Cレベルとの接点・人脈 

• 組み立て製造業に対する深い理解と営業経験 

• 業務知識や実務経験 (サプライチェーン、ファイナンス、HR、セールス&マーケティングのプランニング、プロセス、意思決定) 

• ビジネス、ファイナンス、エコノミックス等に関する学士号、または同等の実務経験 

• ネイティブレベルの日本語力（会話・文書） 

※応募資格の一部のスキル・経験が不足している場合には、入社後に必要なイネーブルメント支援を提供します。 

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge  relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education  preferred 
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls,email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision