Job Description

Job Title: Specialist, Payroll Design  - JG 4
Reports to: Senior Manager ,  Payroll

Level: 4
Experience: 8–10 Years

Location: Bangkok

Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.

A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.

Key Responsibilities:

• Payroll Operating Framework & Governance
  • Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
  • Define and manage global payroll calendars and cut-off schedules.
  • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
  • Ensure all regional teams and external vendors adhere to defined global standards.
• Performance Management (SLA & KPI Oversight)
  • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
  • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
  • Lead root-cause analysis for performance issues and drive corrective action plans.
• Audit, Compliance & Risk Management
  • Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
  • Ensure perpetual audit readiness across the global payroll function.
  • Track, manage, and ensure timely closure of all audit findings and control action items.
• Continuous Improvement & Process Excellence
  • Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
  • Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
  • Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
  • Foster a culture of continuous improvement across the payroll and accounting teams.
• Project, Change & Vendor Management
  • Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions.
  • Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations.
  • Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs).
  • Act as a central coordination point for resolving cross-regional operational issues.
• Payroll & Accounting Alignment
  • Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities.
  • Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity.
  • Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues.

Key Stakeholders:

• Head of Payroll Operations & Payroll Accounting
• Regional Payroll Managers & Teams
• Head of Payroll Accounting & Finance Controllers
• HR Operations, HRIT, and Shared Services Leadership
• Internal & External Audit Teams
• Payroll Vendors and Technology Partners

Success Measures (KPIs):

• Service Delivery: Consistent achievement or improvement against all payroll SLAs and KPIs (accuracy, on-time delivery).
• Quality & Efficiency: Measurable reduction in rework, retro payments, and manual processing time.
• Governance: Reduction in audit findings and strengthened control compliance.
• Improvement: Tangible benefits delivered through process simplification, automation, and standardization projects.
• Stakeholder Satisfaction: Positive feedback from regional and functional leaders on governance and support effectiveness.

Required Experience & Qualifications:

Experience:

• 7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting.
• Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations.
• Proven experience managing outsourced payroll vendors and multi-country payroll models.
• Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce).

Skills & Competencies:

• Analytical Acumen: Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis.
• Process Excellence: Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma.
• Structured Governance: A meticulous and structured approach to documentation, controls, and risk management.
• Influential Leadership: Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment.
• Communication: Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership.
• Problem-Solving: A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions.

Top 5 Strategic Contributions for Payroll & Payroll Accounting

1. Establish a Unified Framework of Governance & Control

This role will create a single source of truth for how payroll is run, creating clarity and reducing risk for both operations and accounting teams.

• For Payroll Ops: Clear SOPs, escalation paths, and defined controls reduce ambiguity and prevent errors.
• For Payroll Accounting: A robust control framework and segregation of duties ensure the integrity of data flowing into the General Ledger (GL), making reconciliations smoother and more reliable.
• Result: A standardized, audit-ready environment that builds confidence with Finance and Internal Audit. 

2. Drive Data-Driven Performance Management with SLAs & KPIs

The manager will move the organization from reactive problem-solving to proactive performance management by implementing a clear metrics framework.

• For Payroll Ops: Metrics like First-Time-Right and retro correction rates directly measure process quality and pinpoint areas for improvement.
• For Payroll Accounting: Shared metrics on payroll accuracy provide an early warning system for potential accounting issues, allowing for proactive resolution before the books are closed.
• Result: Objective performance visibility that aligns both teams on shared goals of accuracy and timeliness.

3. Embed Continuous Improvement (CI) to Eliminate Manual Work & Rework

This role will systematically identify and eliminate the root causes of inefficiency that plague both departments.

• For Payroll Ops: Targeting high-volume manual tasks and error-prone steps directly reduces the operational burden and frees up capacity.
• For Payroll Accounting: Reducing rework and errors in payroll processing means fewer correcting journals and less time spent investigating discrepancies.
• Result: A more efficient function with lower costs, faster cycle times, and less frustration for both teams.

4. Champion Strategic Automation and Technology Optimization

The manager will act as a key driver for leveraging technology to create a seamless flow of accurate data from HR to Payroll to Accounting.

• For Payroll Ops: Identifying automation opportunities for data validation, report generation, and payment processing.
• For Payroll Accounting: Ensuring system upgrades and new tools are designed with seamless payroll-to-GL reconciliation in mind, automating data feeds wherever possible.
• Result: Reduced manual intervention, minimized risk of human error, and a more streamlined E2E process. 

5. Serve as the Central Hub for Vendor & Project Governance

This role ensures that external partners and internal projects deliver value and adhere to the organization's standards, rather than creating new problems.

• For Payroll Ops: Rigorous vendor SLA management and QBRs ensure service quality and hold partners accountable.
• For Payroll Accounting: By acting as the payroll SME on projects (e.g., system changes, new country expansions), the manager ensures that accounting requirements for controls and data integrity are "baked in" from the start, not added as an afterthought.
• Result: Successful, low-risk implementations and a predictable, high-quality service from vendors. 

#payroll #shanghai #beijing #hongkong #budapest #dublin #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #india #yokohama  

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. You will partner with a Securiti Sales Specialist and support 3–5 Account Executives and Veeam Solution Engineers as the technical subject matter expert. 

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients. 

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycle
• Lead technical discussions and deliver customized security solutions
• Address customer needs in data discovery, posture management, and compliance
• Design and present product demonstrations and proof-of-concepts
• Collaborate with product, engineering, and customer success teams to ensure smooth transitions 

What You’ll Bring: 

• Significant experience in pre-sales or sales engineering
• Strong understanding of data and/or cloud security
• Effective communicator with both technical and business stakeholders
• 10+ years technical sales experience in security
• 15+ years in Software/SaaS/Enterprise technical sales
• Hands-on experience with AWS, Azure, or GCP
• Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
• Experience with DSPM frameworks, Linux, Kubernetes, or cloud data systems
• Relevant certifications (CISSP, CISM, or cloud-specific) 

Job Details

• 💼 Revenue Team
• 📍 Thailand
• 🕜 Full-Time - Remote

What you will do

 You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.

What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.

We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success.

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your network.

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. The BI team focuses on a core area of our product suite — a supportive, driven group with real opportunities for career growth and the chance to learn from experienced leaders.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.
• You are fluent in written and spoken English and Thai.

Realize your potential by joining the leading performance-driven advertising company!  

At Taboola, our people are at the heart of everything we do. As we continue to scale across APAC and Greater China, we’re seeking an experienced HR Director, APAC to partner closely with senior Enterprise Sales leaders and shape the people decisions that directly drive commercial success. 

This is a senior, hands-on HR Business Partner role with a regional remit, suited to someone who thrives in lean, high-trust environments and brings strong judgement, close business partnership, and personal ownership to complex people challenges. We want a leader who views AI and automation as the ultimate leverage for HR. You don’t need to be a data scientist, but you should be someone who reads about LLMs, experiments with productivity tools, and dreams of an HR department where technology handles the routine so people can handle the exceptional!

To thrive in this role, you'll need:

• Extensive experience as a senior HR Business Partner or HR Director in APAC, with hands-on exposure to complex, multi-country employee relations and local employment legislation.
• Proven ability to operate as a trusted advisor to senior commercial leaders, influencing people and organisational decisions in fast-paced, matrixed environments.
• Strong judgement and confidence handling sensitive ER matters, including performance management, restructures, investigations, and expat-related issues.
• A pragmatic, execution-focused mindset, comfortable rolling up your sleeves and staying close to leaders and employees day to day.
• Solid commercial acumen, with the ability to connect people decisions directly to business outcomes.
• Tech-Forward Mindset, Maintaining a high level of curiosity regarding AI and automation; comfortable experimenting with new technologies to solve traditional HR challenges and model digital agility for the organization.
• Experience working within global organisations, balancing regional realities with global frameworks, guidance, and precedent.
• Strong communication and stakeholder management skills, able to build credibility quickly, challenge constructively, and navigate differing perspectives.
• Comfort working with lean teams and shared service models, knowing when to partner, escalate, or step in directly.

How you’ll make an impact:

As a HR Director, you will:

• Enable APAC and Greater China Enterprise Sales leaders to make confident, well-judged people decisions by providing trusted, commercially grounded HR partnership.
• Reduce people risk across the region by proactively identifying employee relations themes, addressing issues early, and ensuring decisions align with local labour laws and global guidance.
• Strengthen leadership capability through hands-on coaching, clear advice, and practical support in performance, engagement, and sensitive people matters.
• Bring clarity and consistency to complex, multi-country people decisions by balancing regional realities with global context and precedent.
• Maintain a hands-on, region-wide view of employee relations and people risks across APAC and Greater China, identifying cross-functional themes and emerging issues early.
• Provide sound ER judgement and advice, using local legal knowledge, global guidance, and people data to anticipate issues and drive timely, well-aligned decisions.
• Improve the speed and quality of HR outcomes by reinforcing clear ways of working, escalation paths, and effective collaboration with HRBPs, COEs, and shared services.
• Build trust and stability in a fast-moving environment by staying close to leaders and employees, acting with calm judgement, and following through on outcomes that matter to the business.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: Enjoy a range of locally relevant benefits and workplace perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.-

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.

What You’ll Do:

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
• Mentor and develop other professionals in a maturing People function
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends)

What You'll Need to Succeed:

• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
• Excellent judgment, self-motivated, curious and trustworthy
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
• Strong analytical and problem-solving capability backed with excellent data sense
• High level of discretion, confidentiality, and ethics
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization
• Comfortable with ambiguity and change; brings structure and drive to deliver results
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
• Undergraduate degree from a top university expected, advanced degrees welcome

**This role is Based in Bangkok – Relocation Support Provided** 

#melbourne #london #berlin #copenhagen #hongkong #seoul #tokyo #jakarta #manila #kualalumpur #singapore #hanoi #bangkok

How You'll Make an Impact: 

As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.

Our Customer Onboarding Team: 

As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team: 

• Facilitate client onboarding, training, and ongoing support onsite in the property or remotely.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success: 

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role.

Recommended Skills to Stand Out: 

• Project Management certification.
• Knowledge of Onsite Onboarding.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

POSITION SUMMARY

We are looking for a passionate and resourceful Senior Software Engineer to join the EarnIn payroll services team.

In this role, you will participate in the design, development, and implementation of frontend and backend services that support the full suite of EarnIn Payroll’s products including our integration platform and payroll SaaS product. Your work will ensure backend systems and user-facing applications are well-aligned, intuitive, and reliable for payroll customers.

Come make a difference with us and have fun doing it! This position is hybrid from our Bangkok office as part of our expanding site. EarnIn offers excellent benefits, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View, CA headquarters. Our salary ranges are determined by role, level, and location.

WHAT YOU'LL DO

• Contribute to the design and development of backend components such as payroll and tax processing engines, ledger services, and pay cycle management.
• Build and maintain services and APIs using Go (Golang), C#, or other modern languages, focusing on maintainability, security, and performance.
• Partner closely with frontend engineers to design APIs and data models that enable intuitive, performant, and scalable user experiences.
• Contribute to frontend development for the payroll SaaS product, helping build and maintain user-facing features that are reliable, accessible, and easy to use.
• Design, implement, and maintain services to integrate with partner platforms and expedite the customer onboarding process for EarnIn Payroll’s new SaaS product.
• Collaborate with product managers, designers, and other engineers to deliver features that meet the needs of payroll customers.
• Assist in investigating and troubleshooting production issues, learning to apply root cause analysis and propose improvements.
• Support the development of scalable and reliable microservices for time-critical financial workflows.
• Participate in code reviews, learning and applying best practices while improving your own coding skills.
• Help ensure features are delivered with quality and within agreed timelines.

WHAT WE'RE LOOKING FOR 

• 4+ years of professional software development experience (internships or projects may count).
• Bachelor’s degree in computer science, engineering, or a related technical field, or equivalent practical experience.
• Experience building or contributing to modern frontend applications (e.g., React, Vue, TypeScript, or similar frameworks) and a strong appreciation for user experience and usability preferred.
• Experience using AI-assisted development tools (e.g., Copilot, Cursor, LLMs) is a plus.
• Proficiency in at least one modern programming language (e.g., Go, Python, C#, or similar).
• Experience working with relational databases.
• Familiarity with cloud platforms (AWS preferred).
• Exposure to infrastructure-as-code tools (e.g., Helm, Kustomize, Terraform) is a plus.
• Interest in working with Kubernetes-based environments and learning to optimize for resiliency and scalability.
• Comfort collaborating across the stack, including working closely with design and product to translate requirements into user-facing functionality.
• Strong communication skills and a collaborative mindset.
• Ability to learn quickly, adapt to new challenges, and thrive in a fast-paced environment.

#LI-Hybrid

The Opportunity:

We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks.

The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy.

Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda.

What You’ll Do:

• Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance.
• Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution.
• Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis.
• Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
• Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
• Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices.
• Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences.
• Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. 

Required Qualifications:

• Deep understanding of employee relations, labor relations and workplace dispute management.
• Strong working knowledge of employment legislation, regulations and industrial relations practices.
• Ability to interpret legislation and apply it practically within complex organizational environments.
• Advanced stakeholder management and influencing capability across senior leaders, unions and regulators.
• Strong negotiation, mediation and conflict-resolution skills.
• Ability to balance organizational risk with empathy and sound judgement.
• Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience.
• A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues.
• Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios.
• Hands-on experience managing and executing restructuring/change management projects
• Strong analytical and critical thinking skills
• Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders
• Ability to cope well with ambiguity and change
• High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations.
• Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs.
• Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies.
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information.
• Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future.

Preferred Qualifications:

• Curiosity, ready to challenge current practices and perspectives
• Great attention to detail
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills

Bangkok based, relocation provided.

Location: Remote 

How You'll Make an Impact:

As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As a Strategic AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related
• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand
• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• Act as a true strategic partner — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance
• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes
• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter

What Sets You Up for Success:

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand
• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM and account management tools
• Based in or with significant market experience in Phuket or other key Thai resort markets
  
  #LI-REMOTE #LI-AM1

Location: Remote 

How You'll Make an Impact:

As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As a Strategic AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related
• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand
• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• Act as a true strategic partner — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance
• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes
• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter

What Sets You Up for Success:

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand
• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM and account management tools
• Based in or with significant market experience in Phuket or other key Thai resort markets

Get to Know our Team:   

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.    

The Opportunity:  

As a Workday HCM Specialist, you will serve as the primary expert ensuring our core HCM processes operate seamlessly, with a focus on scaling and enhancing the setup in alignment with organizational requirements. While HCM will be your core area, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation. 

You’ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization. 

If you’re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that. 

Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.

• Bangkok: Full relocation support will be provided by Agoda.
• Kuala Lumpur & Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).

In this Role, you'll get to:   

• Lead, configure, maintain, and support Workday HCM setup including core configuration, organization structures and business process frameworks 

• Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience. 

• Own and manage reporting, calculated fields, and security configurations that provide accurate insights across the employee life cycle 

• Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency. 

• Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests. 

• Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation. 

• Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem. 

What you'll Need to Succeed:  

• 4 - 6 years of hands-on Workday experience, with at least 2–3 years focused on HCM configuration and reporting. 

• Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects) 

• Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports 

• Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security 

• Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity. 

• Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design. 

• Bachelor’s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience. 

It's Great if you have:  

• Experience supporting additional Workday modules (e.g., Payroll, Time Tracking, Absence, Talent) 

• Knowledge of Workday integrations (EIBs, Core Connectors, Studio) 

• Familiarity with HCM rollouts, testing frameworks, release management, or regression testing 

• Experience working in an international or fast-paced environment 

• Workday certification(s) in HCM or any other modules 

• Interest in expanding knowledge beyond Workday into other people technology platforms and tools. 

What you'll get:  

• Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  

• Provident fund benefits, and life insurance  

• Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  

• Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors  

• The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  

• A generous relocation package to help you get here comfortably.  

#telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid  

The Opportunity

This is not a customer‑facing Product role. This position sits within Agoda’s Tax team under the broader Finance organization, focusing on internal finance and tax platforms that enable compliance, automation, and scalable operations.

As a Finance Systems Product Manager / Senior Specialist (Tax Technology), you will play a critical role in the design, implementation, and ongoing operation of Agoda’s tax technology stack, with a strong focus on indirect tax engines and compliance enablement.

Based in Bangkok with Agoda Services Co. Ltd, this role reports to the Tax Data & Technology Associate Director and is part of a Tax organization that is rapidly expanding to support the evolving global tax landscape for digital services. While the role applies product‑management principles (such as requirements definition, solution design, and lifecycle ownership), it is not part of Agoda’s core Product organization. Instead, you will act as a hands‑on tax systems and solutions partner, working closely with Finance, Accounting, Product, Engineering, Legal, and senior stakeholders, as well as sister brands and our US parent company.

This is a systems‑first, highly practical role at the intersection of tax, data, and technology. You will translate complex tax requirements into scalable system logic, contributing directly to Agoda’s compliance, automation, and risk‑mitigation agenda in a fast‑growing, platform‑driven environment.

As Agoda continues to evolve, the scope of this role may expand. You will be expected to adapt, grow, and take on new responsibilities as the organization and regulatory landscape change.

Key Responsibilities

Tax Systems Design & Implementation

• Contribute to the design, implementation, and continuous enhancement of tax and tax‑related systems, with a primary focus on indirect tax engines and tax services
• Partner with Finance, Accounting, Product, and Engineering teams to define, test, and embed tax requirements into core platforms
• Own and support ERP tax configuration and maintenance, including tax codes and related setup
• Support the integration and optimization of external tax engines and tools across ERP, billing, and payment systems
• Support tax technology initiatives end‑to‑end, from requirements gathering and solution design through UAT, go‑live, and transition to business‑as‑usual support

Indirect Tax Compliance Enablement

• Ensure tax systems are correctly configured to support indirect tax compliance across multiple jurisdictions
• Embed system support for digital tax requirements such as e‑invoicing, real‑time reporting, and jurisdiction‑specific mandates
• Support the Tax team during audits and inquiries by ensuring accurate system outputs, traceability, and audit readiness

Tax Data, Controls & Governance

• Support the definition and maintenance of tax‑relevant data models, ensuring accuracy, consistency, and usability across systems
• Work with Tax, Finance, and Technology teams to design and test automated tax controls embedded within systems and processes
• Document tax processes, system logic, and data flows to support governance, transparency, and control frameworks

Cross‑Functional Collaboration

• Act as a Tax Technology Subject Matter Expert (SME) within the Finance function
• Translate tax requirements into clear, structured functional specifications and system logic that technology teams can build against
• Liaise with external vendors and implementation partners during system upgrades, integrations, and enhancements

Continuous Improvement & Change

• Identify opportunities to standardize, automate, and simplify tax processes through improved system design and usage
• Stay informed on indirect tax regulatory developments and assess their impact on existing tax technology solutions
• Contribute to the evolution of the Tax Data & Technology roadmap, supporting a scalable, compliance‑first tax ecosystem

Qualifications & Skills

• 6+ years of experience in tax technology, tax systems, or tax transformation projects within a multinational or digital business
• Degree in Accounting, Tax, Finance, Information Systems, Computer Science, or a related field; professional tax or accounting qualification is a plus
• Proven experience translating indirect tax requirements into system logic, tax determination rules, and configurations
• Hands‑on experience with ERP systems and indirect tax engines, including configuration, testing, and issue resolution
• Familiarity with automation and data analytics tools (e.g. Alteryx, Power BI, or similar)
• Strong ability to analyze end‑to‑end transaction flows, identifying tax determination gaps, data quality issues, and system limitations
• Comfortable working cross‑functionally with Finance, Accounting, Product, Engineering, and Tax teams
• Clear, structured communicator with strong documentation skills, able to explain system logic and tax behavior to non‑technical stakeholders
• Experience working in agile or iterative delivery environments is a plus
• Able to operate effectively in a fast‑changing environment, with the flexibility to grow as the role evolves

#Thailand #Singapore #Malaysia #Philippines #India #UK #Ireland #Netherlands #Germany #Australia #NewZealand #USA #Canada #TaxTechnology #TaxSystems #IndirectTax #VAT #GST #ERP #FinanceTechnology #TaxCompliance #DigitalTax #TaxData

Do you want to help create a smooth, professional employee experience in a fast-moving, international setup? As our People Operations Partner in Bangkok, you’ll own key employee lifecycle operations in the region and help land consistent global People processes locally. You’ll be the on-site go-to for operational People topics, with support and sparring from the wider People Experience team. 

What will your day look like?

In this role, you’ll be at the center of the employee lifecycle in Bangkok, ensuring People processes are smooth, accurate and on time and that local requirements are handled correctly. You’ll partner closely with our Regional Operations Director – APAC and collaborate with the local VML Thailand team to get contracts, changes and employee processes executed. Your key tasks include: 

• Coordinate recruitment efforts locally in close collaboration with hiring managers, talent acquisition and the local VML Thailand team 
• Own and coordinate employee lifecycle operations (joiners, changes/movers, leavers) 
• Coordinate contract signing and employment documentation with local partners (e.g., offer/contract, addendums for role/salary changes) 
• Trigger and coordinate key local employee processes (e.g., probation review coordination with operations and local partners, ensuring local requirements are followed) 
• Coordinate resignation/offboarding administration, including calculating end dates and ensuring required local resignation documentation is completed correctly 
• Coordinate local employee documentation requests with local partners (e.g., employment certificates, payslips) 
• Support coordination of local benefits administration with the local VML Thailand team 
• Maintain HR system data quality and documentation compliance, ensuring accurate records and clean documentation practices 

This is a 1-year fixed-term position to start. 

Who are you going to work with?

You will be part of our People Experience team of around 20 colleagues. While our headquarters are in Copenhagen, Denmark, the People team is distributed globally across regions, supporting a highly international organization with colleagues from many different backgrounds. As the business continues to develop, our ways of working and People processes evolve alongside it, so you can expect variety, a fast pace and plenty of opportunities to learn and improve how things are done. 

In Bangkok, you’ll work closely with our Regional Operations Director – APAC and collaborate day-to-day with the local VML Thailand team. Even though you’ll be the only People Operations person on-site, you’ll have strong support and sparring from the People Experience teams in EMEA and the Americas. As part of a global team, you should expect some flexibility in working hours occasionally to join alignment meetings across time zones. 

What do you bring to the table?

You enjoy coordination and operational work, take pride in accuracy and can manage multiple tasks in a dynamic environment. You are structured, proactive and comfortable handling confidential information with discretion. In addition, you: 

• 3 – 4+ years of experience from a People Operations or HR operations/coordinator role and familiarity with Thai law and regulations 
• Are proficient in written and verbal English 
• Have strong organizational skills and attention to detail, with a clear follow-through mindset 
• Communicate clearly and professionally in writing and verbally 
• Are confident working with systems and data (HRIS experience is a plus) 
• Have solid Microsoft Office skills (especially Excel) and enjoy learning new tools 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-APAC

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:
In this role, you will be leading a team of TA Partners and Associate TA Partners while also collaborate with multiple stakeholders such as Operations leaders, HR Generalists, HR Specialist, Technology & Analytics team etc. You will be focusing on two different areas including leading your team to achieve set hiring targets and successfully executes project to continuously improve the recruitment function.

In this Role, you'll get to: 

• Lead the team to hire to target and be 100% staffed by optimizing sourcing, recruitment funnel and the team organization
• Drive improvements to increase the quality of hires (measured by objective metrics) through data-driven experimentation
• Ensure operational excellence in your team for every step of the recruitment process (new positions intake, JDs, pre-screening, interviews scorecards, offer communication, etc.)
• Leverage and analyze Data and Recruitment Reports to effectively partner with the Team and Business
• Reduce the cost per hire
• Ensure that Hiring Managers supported by your team develop interviewing skills
• Develop strategies to build talent pipelines and effectively raise or lower the bar adapting to hiring needs
• Manage, coach and build a team of strong Recruiters and enable them to hire game changers for Agoda
• Lead projects to transform the recruitment function. Examples of possible projects are:
  • Defining operational excellence in the recruitment process
  • Introducing new assessment tools
  • Building an upskilling program for Recruiters
  • Experimenting with different recruitment processes

What you'll Need to Succeed:

• Between 8-10+ years of experience in recruitment and a minimum of 4 years of team management experience in a fast-paced, dynamic global environment
• Previous experience in hiring for Southeast Asia market is a plus
• Exposure to headcount models and resource planning is a must
• Ability to leverage data to take decisions and optimize the results
• Leadership skills to rally recruiters to achieve stretch targets
• Ability to work effectively with multiple stakeholders
• Fluent in English
• Autonomous and highly motivated with a strong sense of urgency.

**This role is based in Bangkok, relocation support will be provided.**

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.

• Bangkok: Full relocation support will be provided by Agoda.
• Kuala Lumpur & Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).

• 4 - 6 years of hands-on Workday experience, with at least 2–3 years focused on Benefits configuration and reporting 

• Deep expertise in Core Benefits setup including eligibility rules, enrollment events, and integrations with benefit providers. 

• Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports. 

•  Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects) 

• Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security 

• Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity. 

• Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design. 

• Bachelor’s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience. 

About the role

The Enterprise Account Manager is responsible for developing and closing business with new and existing Enterprise segment customers. The focus is on the largest and most strategic named accounts in the assigned territory.  

What You’ll Do             

• Meets or exceeds individual and team revenue targets in Enterprise market segment (5,000 employees+ businesses) in assigned territory
• Grows pipeline by teaming with Inside Sales, System Engineers and Channel & Alliance Partner sales teams
• Performs direct customer-facing enterprise sales activities in the field together with Channel and Alliance Partners
• Proposes, coordinates and participates in marketing activities to enterprise named accounts
• Enters reliable forecasting and account/opportunity details in SalesForce on a timely basis
• Builds strong relationships with executives, articulates Veeam’s solution and business value, creates demand and closes deals
• Develops a pipeline of activity that focuses on short, medium, and long-term revenue opportunities within the assigned accounts that result in quarterly, revenue generation
• Effectively executes account plans and opportunity plans to drive demand and revenue generation
• Finds, assesses, and prioritizes existing and future opportunities with customers, Veeam teammates, and the Channel Partner ecosystem
• Engages with strategic Alliance Partners to drive mutually beneficial revenue opportunities
• Ability to travel 0 - 75% of the time within the assigned territory/region requirements

What You’ll Bring
             

• Bachelor's Degree and/or equivalent years of experience                      
• At least five (5) years of Enterprise sales experience, selling software through the channels and end users                  
• Experience in business-to-business selling and managing using a consultative sales approach
• Excellent management and communication skills (written, verbal and interpersonal)                
• Ability to work independently with limited direction in a fast-paced environment                  
• Builds and nurtures C-level and decision maker relationships              

Bonus Skills             

• Knowledge of large distributors and value added resellers (VAR’s) is highly desired                
• Knowledge of virtualization industry                  
• Microsoft Office tools (Word, Excel, PowerPoint, etc.)               
• Knowledge of solution selling and value-based selling techniques                    
• Knowledge of different sales methodologies and customer relationship management (CRM) system: Salesforce knowledge is required        

About the Role

 The Team Lead, Systems Engineering leads a team of professional Systems Engineers responsible for delivering consistent technical execution, strong customer outcomes, and measurable business impact across a defined region or segment. 

This role balances people leadership, operational execution, and technical oversight. It exists to ensure Systems Engineering efforts stay aligned to business priorities while adapting to a market that continues to change rapidly. 

Veeam has evolved beyond the legacy as a virtualization backup leader into a data resilience platform company. Customers now expect more than recovery—they expect confidence in their data as it becomes increasingly distributed, regulated, and consumed by analytics and AI initiatives. This role plays a direct part in that shift by developing teams that can guide customers through real change, not just product adoption. 

What You’ll Do

Data underpins modern business. It drives operations, customer trust, compliance, and innovation. At the same time, it has become one of the most exposed parts of the enterprise due to ransomware, system failures, architectural sprawl, and accelerating AI adoption. 

Data resilience is no longer a technical detail. It is a business requirement—and increasingly a prerequisite for responsible AI use. 

This role ensures that Veeam’s strategy becomes execution. By building strong teams, improving how work gets done, and aligning technical engagement to real customer needs, the Manager, Systems Engineering directly influences customer success, partner effectiveness, and Veeam’s credibility in a market where resilient, trusted data is foundational to both security and innovation. 

People Leadership & Team Effectiveness 

• Lead, mentor, and develop a team of professional Systems Engineers, ensuring consistent productivity, quality, and results. 
• Manage performance with clarity and fairness, providing coaching that supports growth and accountability. 
• Build a team culture that values preparation, ownership, and customer impact. 
• Improve processes and execution consistency to help the team scale effectively. 

Business & Operational Alignment 

• Align Systems Engineering activities to sales priorities, account strategies, and regional business plans. 
• Operate with sound judgment in day-to-day decisions, consulting leadership when scope or impact requires it. 
• Track progress against goals and adjust priorities as conditions change. 
• Ensure company initiatives are executed consistently and with purpose. 

Technical & Strategic Oversight 

• Guide teams through complex technical and customer challenges, helping them navigate ambiguity and competing priorities. 
• Serve as a technical escalation point, ensuring architectural quality and alignment to Veeam’s data resilience strategy. 
• Ensure teams can clearly position how resilient, secure, and governed data enables cloud, analytics, and AI initiatives, not just recovery. 
• Share field insight that improves positioning, execution, and cross-functional collaboration. 

Cross-Functional & Ecosystem Leadership 

• Partner closely with Sales Leadership to improve planning, prioritization, and execution. 
• Work across internal teams—including product, engineering, and alliances—to support customer and partner success. 
• Build strong working relationships with customers, partners, and technology vendors. 
• Support partner-led opportunities where appropriate to extend reach and capability. 

What You’ll Bring

• 8+ years of experience in pre-sales systems engineering, solutions architecture, or enterprise technology roles. 
• Experience leading professional teams in pre-sales systems engineering, solutions architecture, or enterprise technology roles in a customer facing environment.  
• A track record of mentoring, performance management, and improving team effectiveness. 
• Broad understanding of enterprise infrastructure and data-centric technologies sufficient to guide and challenge technical teams. 
• Ability to collaborate across functions and influence outcomes without relying on authority. 
• A mindset of curiosity, learning and innovation.  
• Clear, confident communication skills that keep teams aligned and focused. 
• Comfort operating in a fast-moving environment where priorities evolve. 
• Willingness to travel 50-75%. 

#LI-LW3

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

#LI-REMOTE #LI-AM1

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

#LI-REMOTE #LI-AM1

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

How You'll Make an Impact: 

As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.

Our Customer Onboarding Team: 

As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team: 

• Facilitate client onboarding, training, and ongoing support onsite in the property or remotely.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success: 

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role.

Recommended Skills to Stand Out: 

• Project Management certification.
• Knowledge of Onsite Onboarding.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

Get to Know our Team:  

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  

The Opportunity 

We are seeking a Executive Recruiter to play a critical role in shaping the company’s leadership future. In this role, you will partner closely with senior executives and business leaders to attract, assess, and close exceptional executive-level talent that drives long-term growth and organizational success across the organization. 

This is a highly strategic position where you will operate as a trusted advisor to leadership, owning complex and confidential searches for senior and executive roles. Beyond execution, you will influence hiring strategy, provide deep market and talent intelligence, and help strengthen executive pipelines and succession planning. If you thrive in ambiguity, enjoy operating at the intersection of talent and business strategy, and bring strong executive presence, this role offers the opportunity to make a lasting impact. 

This role is based in Bangkok, Relocation Support will be provided.

In This Role, You’ll Get To 

Conduct Executive Search & Assessment 

• Partner with senior leadership to define executive hiring needs aligned to business priorities, growth plans, and organizational design. 
• Lead end-to-end executive search processes, including direct sourcing, market mapping, assessment, and offer management for senior and complex roles. 
• Build and maintain long-term executive talent pipelines to support future leadership and succession needs. 
• Conduct rigorous, capability- and values-based executive assessments to ensure strong leadership effectiveness and cultural alignment. 
• Navigate highly confidential searches, evolving requirements, and complex offer scenarios with discretion and sound judgment. 

Analyze Market & Talent Intelligence 

• Provide real-time insights on executive talent markets, competitor intelligence, and senior talent availability.
• Advise leaders on role scope, leveling, and compensation considerations using data and market benchmarks.
• Partner with stakeholders to anticipate future leadership needs and proactively shape executive talent strategies. 

Build Partnership & Influence 

• Act as a trusted advisor and coach to senior leaders on executive interviewing, assessment, and decision-making. 
• Influence hiring strategy, timelines, and trade-offs with credibility, data, and a strong understanding of business context. 
• Operate confidently in ambiguous or newly created roles, helping leaders bring clarity and alignment to executive hiring decisions. 
• Lead or contribute to recruitment initiatives and projects that elevate executive hiring standards across the organization. 

 
What you’ll Need to Succeed: 

• 8+ years of recruiting experience in a fast-growing tech company or top-tier agency 
• Proven experience hiring senior leaders and executives in complex, fast-growing, or scaling environments. 
• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships.  
• Background in executive search firms and/or in-house executive talent acquisition. 
• Strong track record of closing senior-level candidates and navigating complex, high-stakes offer negotiations. 
• Demonstrated ability to work autonomously with high levels of judgment, discretion, and accountability. 

It's Great if you have:  

• Knowledge of recruiting and/or sourcing across regional or global scale  
• Experience hiring across departments for Executive roles 

#HR# #sanfrancisco #sanjose #losangeles #sandiego #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #dallas #houston #seattle #sydney #melbourne #shanghai #beijing #hongkong #budapest #dublin  #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #yokohama  

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact 

The Senior Director, People is responsible for leading and optimizing all HR functions across the organization. The role serves as a strategic advisor and operational leader, driving excellence in HR service delivery and enhancing employee experience.

Strategic HR Leadership:

• Develop and implement People strategies aligned with the WPP Media’s business objectives and goals.
• Provide strategic guidance on talent acquisition, development and retention.

Talent Management:

• Lead talent acquisition efforts by developing recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent.
• Oversee performance management processes, including goal setting, performance reviews, and career development.

Employee Relations:

• Foster a positive work environment and manage employee relations issues effectively.
• Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and legal requirements.

Organizational Development:

• Drive initiatives to enhance organizational effectiveness, employee engagement, and workplace culture.
• Implement programs to promote diversity, equity, and inclusion within the organization.

Compensation and Benefits:

• Support the development of and administer competitive compensation and benefits programs to attract, motivate, and retain employees.
• Ensure compliance with relevant laws and regulations governing compensation and benefits.

Learning and Development:

• Oversee the design and delivery of learning and development programs to enhance employee skills, knowledge, and performance.
• Identify training needs and opportunities for professional growth for talent across all levels of experience.
• Manage the early talent learning and development program (Media Masters).

HR Operations Leadership:

• Develop and implement HR operations strategies, policies, and procedures to streamline processes and improve efficiency.
• Ensure compliance with applicable labor laws, regulations, and internal policies.
• Oversee payroll, benefits administration, HRIS and leave management and compliance audits.

Change Management:

• Lead People initiatives related to organizational change and restructuring, mergers, or acquisitions.
• Support employees through transitions and manage change effectively.

Executive Leadership:

• Serve as a strategic partner to senior leadership, providing insights and recommendations on people-related matters.
• Collaborate with other functional leaders to achieve organizational objectives.

Employee Advocacy:

• Act as an advocate for employees, representing their interests and concerns to senior management.
• Ensure fair treatment and opportunities for all employees.

Skills and Experience 

• Degree qualified in Human Resources from a reputable educational institution.
• 12+ years of generalist HR experience with strong focus on HR business partnering and operations.
• Proven track record in HR leadership, with a focus on rebuilding functions and managing day-to-day operations.
• Strong project management skills with a knack for driving change and process improvement.
• In-depth knowledge of market’s employment laws and government directives.
• Excellent communication, influencing, and coaching abilities.
• Proficiency in data analytics and reporting for informed decision-making.
• Resilience and adaptability to thrive in a fast-paced, matrixed environment.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

This role is for candidates who are available to work as interns during 2025- beginning of 2026. Cooperative internship is also welcome.

Who is Sertis?

Sertis is a leading Data and AI company based in the heart of Bangkok. We provide both off-the-shelf and customized solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across different industries such as retail, manufacturing, banking, energy, airlines, agriculture, and healthcare, to understand their business needs and deliver bespoke solutions using cutting-edge technologies that are just right for them.

Our aim is to be one of the leading Data and AI companies globally, where a diverse mix of talent want to come, stay, and do their best work. We pride ourselves on bringing not only the best, but also nice, talent from around the World. We recognise that our company runs on our people's hard work and dedication while maintaining a culture that encourages learning, growth opportunity, innovative contribution, and a sense of ownership.

For more information, please visit: https://www.sertiscorp.com/ 

Internship duration: At least 2 months

In this role, you will get to:

• Assist with HR operational processes such as attendance management and employee relations.
• Participate in People Operations projects, including onboarding and employee engagement programs.
• Collaborate with internal and external stakeholders to support HR activities.
• Provide documentation support to the HR team and handle paperwork.
• Support the organization of company activities, including company trips, new year parties, and meetings.
• Assist with other ad-hoc tasks as assigned.

You'll be successful if you have:

• Currently studying for a Bachelor’s in any area.
• HR Visualizations & Design Create infographics and engagement materials. 
• A strong interest in Human Resources with well-versed communication skills.
• Good communication and presentation skills in English and Thai.
• The ability to multitask and prioritize tasks effectively.
• A people-oriented and results-driven mindset.
• A proactive approach to problem-solving and attention to detail.

​

This is your chance to build your career in a growing data-driven and AI industry.

APPLY NOW!

Sertis may collect, use, or disclose your personal data or personal data of other persons provided by you in order to carry out your recruitment process. For more information, please refer to our Recruitment Privacy Notice