Job Description

Job Title: Specialist, Payroll Design  - JG 4
Reports to: Senior Manager ,  Payroll

Level: 4
Experience: 8–10 Years

Location: Bangkok

Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.

A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.

Key Responsibilities:

• Payroll Operating Framework & Governance
  • Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
  • Define and manage global payroll calendars and cut-off schedules.
  • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
  • Ensure all regional teams and external vendors adhere to defined global standards.
• Performance Management (SLA & KPI Oversight)
  • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
  • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
  • Lead root-cause analysis for performance issues and drive corrective action plans.
• Audit, Compliance & Risk Management
  • Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
  • Ensure perpetual audit readiness across the global payroll function.
  • Track, manage, and ensure timely closure of all audit findings and control action items.
• Continuous Improvement & Process Excellence
  • Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
  • Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
  • Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
  • Foster a culture of continuous improvement across the payroll and accounting teams.
• Project, Change & Vendor Management
  • Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions.
  • Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations.
  • Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs).
  • Act as a central coordination point for resolving cross-regional operational issues.
• Payroll & Accounting Alignment
  • Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities.
  • Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity.
  • Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues.

Key Stakeholders:

• Head of Payroll Operations & Payroll Accounting
• Regional Payroll Managers & Teams
• Head of Payroll Accounting & Finance Controllers
• HR Operations, HRIT, and Shared Services Leadership
• Internal & External Audit Teams
• Payroll Vendors and Technology Partners

Success Measures (KPIs):

• Service Delivery: Consistent achievement or improvement against all payroll SLAs and KPIs (accuracy, on-time delivery).
• Quality & Efficiency: Measurable reduction in rework, retro payments, and manual processing time.
• Governance: Reduction in audit findings and strengthened control compliance.
• Improvement: Tangible benefits delivered through process simplification, automation, and standardization projects.
• Stakeholder Satisfaction: Positive feedback from regional and functional leaders on governance and support effectiveness.

Required Experience & Qualifications:

Experience:

• 7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting.
• Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations.
• Proven experience managing outsourced payroll vendors and multi-country payroll models.
• Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce).

Skills & Competencies:

• Analytical Acumen: Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis.
• Process Excellence: Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma.
• Structured Governance: A meticulous and structured approach to documentation, controls, and risk management.
• Influential Leadership: Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment.
• Communication: Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership.
• Problem-Solving: A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions.

Top 5 Strategic Contributions for Payroll & Payroll Accounting

1. Establish a Unified Framework of Governance & Control

This role will create a single source of truth for how payroll is run, creating clarity and reducing risk for both operations and accounting teams.

• For Payroll Ops: Clear SOPs, escalation paths, and defined controls reduce ambiguity and prevent errors.
• For Payroll Accounting: A robust control framework and segregation of duties ensure the integrity of data flowing into the General Ledger (GL), making reconciliations smoother and more reliable.
• Result: A standardized, audit-ready environment that builds confidence with Finance and Internal Audit. 

2. Drive Data-Driven Performance Management with SLAs & KPIs

The manager will move the organization from reactive problem-solving to proactive performance management by implementing a clear metrics framework.

• For Payroll Ops: Metrics like First-Time-Right and retro correction rates directly measure process quality and pinpoint areas for improvement.
• For Payroll Accounting: Shared metrics on payroll accuracy provide an early warning system for potential accounting issues, allowing for proactive resolution before the books are closed.
• Result: Objective performance visibility that aligns both teams on shared goals of accuracy and timeliness.

3. Embed Continuous Improvement (CI) to Eliminate Manual Work & Rework

This role will systematically identify and eliminate the root causes of inefficiency that plague both departments.

• For Payroll Ops: Targeting high-volume manual tasks and error-prone steps directly reduces the operational burden and frees up capacity.
• For Payroll Accounting: Reducing rework and errors in payroll processing means fewer correcting journals and less time spent investigating discrepancies.
• Result: A more efficient function with lower costs, faster cycle times, and less frustration for both teams.

4. Champion Strategic Automation and Technology Optimization

The manager will act as a key driver for leveraging technology to create a seamless flow of accurate data from HR to Payroll to Accounting.

• For Payroll Ops: Identifying automation opportunities for data validation, report generation, and payment processing.
• For Payroll Accounting: Ensuring system upgrades and new tools are designed with seamless payroll-to-GL reconciliation in mind, automating data feeds wherever possible.
• Result: Reduced manual intervention, minimized risk of human error, and a more streamlined E2E process. 

5. Serve as the Central Hub for Vendor & Project Governance

This role ensures that external partners and internal projects deliver value and adhere to the organization's standards, rather than creating new problems.

• For Payroll Ops: Rigorous vendor SLA management and QBRs ensure service quality and hold partners accountable.
• For Payroll Accounting: By acting as the payroll SME on projects (e.g., system changes, new country expansions), the manager ensures that accounting requirements for controls and data integrity are "baked in" from the start, not added as an afterthought.
• Result: Successful, low-risk implementations and a predictable, high-quality service from vendors. 

#payroll #shanghai #beijing #hongkong #budapest #dublin #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #india #yokohama  

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

Get to Know our Team 

Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build and operate world-class products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technology—translating complex needs into scalable solutions that empower teams across the company. 

The Observability domain ensures Agoda’s systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management. The work is both highly technical and highly impactful, sitting at the core of Agoda’s Production Excellence. 

The Opportunity 

As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms. You’ll collaborate with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues faster—leveraging data and AI to drive smarter, more proactive monitoring. 

This is a high-impact role that shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences every day. 

In This Role, You’ll Get To: 

• Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.
• Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.
• Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.
• Balance product velocity with technical debt and operational risk, working closely with senior engineers.
• Define and track key metrics to measure platform impact.
• Collaborate with data scientists to apply ML/AI techniques.
• Communicate effectively across all levels—especially during complex or time-sensitive situations.
• Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.
• Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda. 

What You’ll Need to Succeed: 

• 3+ years of technical product or program management experience in a fast-paced environment.
• 5+ years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Strong product management and communication skills, with the ability to influence without authority across technical and business teams.
• Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.
• Experience managing complex, cross-functional technical initiatives end-to-end.
• Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.
• Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making.
• Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.
• Hands-on experience with product management tools (e.g., JIRA, Confluence).
• Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements. 

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

Get to Know our Team 

Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build, ship, and operate world‑class products efficiently and reliably. Our TPMs bridge business, data, and technology—translating complex engineering and operational needs into scalable solutions that empower teams across the company. 

The Production Deployments domain owns the end‑to‑end lifecycle of production services at Agoda—from initial deployment through operating, scaling, day‑to‑day management, and eventual retirement. This work spans more than a thousand services in production and includes deployment orchestration, private cloud runtime environments, service controls, and cost‑aware resource management. The domain is central to Agoda’s Production Excellence, balancing developer autonomy with the guardrails required for reliability, security, and efficiency at scale. 

The Opportunity 

As a Technical Product Manager for Production Deployments, you define and evolve the platforms that govern how services are deployed, operated, scaled, and managed in production. You partner with platform engineers, SREs, and application teams to improve not only how software is released, but also how it consumes resources, manages risk, and operates cost‑effectively across its lifecycle. 

This is a high‑impact role shaping how thousands of services run in production—enabling teams to move quickly while providing the visibility, controls, and standards required to operate reliably at scale. 

In This Role, You’ll Get To: 

• Own the full product lifecycle for production deployment and runtime platforms—from discovery and design through adoption and continuous improvement. 
• Define a clear long‑term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning. 
• Partner with platform engineers, SREs, and service owners toidentify operational challenges and prioritize high‑impact platform capabilities. 
• Enable safer and more efficient releases through automation, standardization, and platform guardrails.
• Drive visibility and controls around resource usage and cost, enabling teams tooptimize and right‑size their services. 
• Design and evolve self‑service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards.
• Balance delivery velocity with reliability, capacity management, and cost efficiency.
• Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resourceutilization, cost efficiency, and recovery time. 
• Communicate clearly across engineering and leadership, including during complex or high‑impact production situations.
• Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization. 
• Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large‑scale service operations, and apply them pragmatically.

What You’ll Need to Succeed: 

• Experience working in or closely with production environments, with understanding of how services are deployed,operated, scaled, and supported in live systems. 
• Ability to understand developer and service‑owner requirements at a technical level, including the workflows and controls needed tooperate applications in production. 
• Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team‑specific needs vs. platform consistency.
• 3+ years of experience in technical product or program management within a highly technical environment.
• Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority.
• Experience defining strategy, setting priorities, and delivering platform capabilities used by many teams.
• Experience leading complex, cross‑functional initiatives involving infrastructure, cloud, or internal developer platforms.
• Excellent stakeholder management skills, able to clearly articulate technical trade‑offs and decisions.
• Working familiarity with common production concepts such as containerized services, service discovery, service meshes, or orchestration platforms.
• Data‑driven mindset; comfortable working with metrics, dashboards, or SQL to inform decisions and measure impact.
• Highly organized and adaptable, comfortable operating in ambiguous spaces with evolving requirements.
• Hands‑on experience with product and delivery tools such as JIRA and Confluence.
• Curiosity, ownership, and a continuous‑improvement mindset, focused on enabling engineers tooperate services effectively at scale. 

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

Technical Product Manager – ML & LLM Platforms

The Opportunity
Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous.
We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications.

You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development.

This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications — but to enable them to be created and iterated on with increasing automation and minimal human friction.

In This Role, You’ll Get to 

• Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms
• Shape how teams productionize ML models and LLM-powered applications
• Identify platform gaps, scalability constraints, and optimization opportunities
• Drive the evolution of our platform to support AI-native development workflows and coding agents

Requirements & Opportunity Discovery

• Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams
• Translate complex technical needs into clear product requirements and prioritization frameworks
• Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity
• Balance experimentation flexibility with governance, safety, and cost efficiency

Execution & Delivery

• Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis
• Partner closely with engineering to balance platform scalability, performance, and technical debt
• Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems
• Drive adoption through documentation, training, and internal evangelism

AI-Native Platform Evolution

• Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents
• Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions
• Help define guardrails and workflows that allow safe, reliable AI-assisted development

What You’ll Need to Succeed

• 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain
• 2+ years of technical product or program management experience in fast-paced, high-scale environments
• Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines)

Technical Depth

• Strong understanding of ML systems and model lifecycle management
• Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.)
• Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers
• Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs

Leadership & Mindset

• Strong cross-functional leadership skills and ability to influence without authority
• Comfortable operating in ambiguity and rapidly evolving technological landscapes
• Excellent communication skills — able to translate between business, platform engineering, and AI application teams
• Proactive, structured thinker with a strong problem-solving mindset
• High ownership and bias for impact

Why This Role Is Unique

• You will shape how AI is built at scale inside Agoda.
• You will influence the evolution of our internal platforms toward AI-native and agent-compatible development.
• You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem.
• Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide.

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

*Thai nationals only*

Overview of the Job

We are looking for an Accounting Manager to lead Sertis’ combined accounting and some finance operations task. This role goes beyond core accounting to also own treasury, accounts payable, accounts receivable, and finance operations, making sure cash, controls, and reporting all run smoothly. Reporting directly to the C-level, you will coach a small team of accounting and finance staff, partner with business units across Sertis, and play a central role in scaling our finance function as the company grows. 

In this role, you will get to:

• Own month-end, quarter-end, and year-end closing processes, ensuring accurate and timely financial statements in line with TFRS
• Manage the full accounts payable and accounts receivable cycles, including vendor payments, customer collections, aging analysis, and credit control
• Lead treasury and cash management activities, including daily cash positioning, bank relationship management, FX exposure monitoring, and short-term liquidity planning
• Ensure full compliance with Thai tax regulations (VAT, withholding tax, corporate income tax) and oversee timely filings and submissions
• Manage the annual external audit and serve as the primary point of contact for auditors, tax authorities, and regulators
• Develop, document, and continuously improve accounting and finance policies, internal controls, and SOPs across the end-to-end finance operations
• Partner with people team, project managers, and business team to align financial operations with commercial activity and improve working capital
• Support and Identify opportunities to automate and streamline finance processes, including driving better use, configuration, and module adoption of Odoo across accounting, AP, AR, and treasury
• Support strategic initiatives such as funding rounds, banking facilities, and corporate transactions as needed
• Support and coach a team accounting staff across general ledger, AP, AR, and treasury functions.

You’ll Be Successful If You Have:

• Bachelor’s degree in Accounting, Finance, or a related field; CPA is a plus, and an MBA, CFA, or further professional certification is a strong plus
• At least 5 years of experience across accounting and operations, with at least 1 year in a managerial or team-lead capacity; experience in the tech, services, or consulting industry is a plus.
• Strong technical knowledge of TFRS, Thai tax law, and statutory reporting; combined exposure to AP, AR, and treasury is essential
• Proven experience leading end-to-end close cycles, managing external audits, and overseeing cash and working capital
• Hands-on experiences with Odoo (ERP and accounting system) is highly preferred; equivalent experience with other ERPs (e.g., SAP, Oracle NetSuite, Microsoft Dynamics) combined with willingness to ramp up on Odoo will also be considered
• Advanced MS Excel skills (pivot tables, lookups, complex formulas) for analysis, reconciliation, and cash forecasting
• Strong analytical, problem-solving, and process-improvement mindset, with a keen attention to detail
• Excellent organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment
• Strong in English communication and interpersonal skills, with the ability to present complex financial information to non-financial stakeholders

#LI-SERTIS

ROLE PURPOSE AND DESCRIPTION

QUALIFICATIONS

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross functional teams Sales, Support, Engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Get To Know Our Team:

The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.

The Opportunity:

As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.   ​​​​​​​

What You’ll Do:

• Partner with stakeholders to translate complex needs into actionable data projects by driving business data alignment, hypothesis testing, and output design.
• Apply deep commercial acumen to the analytical lifecycle, from refining initial briefs and testing business-critical hypotheses to delivering insights that directly influence our key account strategies.
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
• Proactively identify opportunities for growth within supply and the wider business.
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
• Automate manual operational processes and present back on time savings gained through modernization of business operations.

Required Qualifications:

• At least 2-5+ years of experience working as an Analyst with experience in consulting analytics / strategy analytics / analytics.
• Advanced working knowledge and hands-on experience in SQL.
• Expertise in data analysis and visualization tools, including advanced Excel skills (INDEX/MATCH, PivotTables, RANKIF, and building complex business models).
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance). 
• Basic understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
• Good stakeholder management experience. Comfortable presenting to senior leadership.
• Strong experience in finding data insights and provide business recommendation to the business.
• A hacker’s mindset – the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping. 
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills. 
• Data driven in both decision making and performance measurement. 
• Extreme comfort in ambiguous, fast-paced environment.
• Ability to multi-task, prioritize and coordinate resources.

Preferred Qualifications:

• Experience with Python or R.
• Experience conducting A/B testing and experimentation.
• Knowledge of and hands-on experience with data visualization tools such as Tableau (preferred). 

About the job 

This role is suitable for candidates with a few years of project management experience who enjoy coordinating cross-functional teams, managing project timelines, and supporting successful delivery in a fast-paced environment.

In this role, you will get to:

• Support and manage end-to-end IT project delivery across software development, system implementation, and digital platform projects
• Coordinate project scope, timeline, budget, resources, and risks to ensure projects are delivered successfully
• Work with business users, internal teams, vendors, and external partners to align project requirements and priorities
• Track project progress, milestones, and KPIs, and prepare regular project status updates
• Facilitate meetings, follow up on action items, and ensure effective communication across project teams
• Identify project risks and issues, and support the implementation of mitigation plans
• Prepare and maintain project documentation, reports, and project plans
• Support vendor-related activities such as coordinating requirements, reviewing proposals, and managing delivery timelines
• Help drive continuous improvement in project processes and team collaboration

You’ll be successful if you have:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field
• At least 3 years of experience in IT project management, project coordination, or technology delivery
• Experience supporting software development, system implementation, or digital transformation projects
• Familiarity with SDLC and project management methodologies such as Agile, Scrum, or Waterfall
• Strong organizational and stakeholder management skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good analytical, problem-solving, and communication skills
• Experience working with both technical and business teams
• Good English communication skills, both written and spoken

APPLY NOW!

Sertis may collect, use, or disclose your personal data or personal data of other persons provided by you in order to carry out your recruitment process. For more information, please refer to our Recruitment Privacy Notice

Get To Know Our Team:

The Data department oversees all Agoda’s data-related requirements. Our goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward. 

The Opportunity:

As BI Manager, you will lead a new scrum team dedicated to supporting the B2B entity. Your team will own the end-to-end process of designing, building, and operating the B2B data lake and its associated data products, enabling financial reporting, operational analytics, and data-driven decision making across the organization. You will partner closely with Finance, Planning, Revenue Operations, Data Engineering, and Analytics stakeholders to ensure that data is discoverable, auditable, performant, and fully aligned with organizational and financial reporting requirements.

What You’ll Do:

• Own the full lifecycle for the data lake: ingestion, storage, cataloging, transformation, validation, and access provisioning.
• Define the data model, schema standards, and partitioning/retention strategies that support financial reporting, forecasting, and partner operations analytics.
• Establish and enforce data governance, lineage, and auditability practices critical for financial reporting (including source-to-target traceability and reconciliation).
• Implement scalable ingestion pipelines from multiple upstream systems (transactions, bookings, settlements, partner contracts) ensuring timeliness and correctness for reporting cycles.
• Build and maintain transformation pipelines (ETL/ELT) to create clean, reproducible datasets and aggregated marts used by reports and planners.
• Lead the team’s dashboard vision and quality, leading design reviews and making strategic decisions that shape how the business consumes data.
• Drive performance and cost-efficiency for the data lake: query optimization, data compaction, caching layers, and lifecycle policies to meet performance SLAs.
• Set up automated data quality checks, reconciliation jobs, and alerts, to surface anomalies before they impact reports.
• Provide self-serve data access patterns and APIs for analytics teams, planners, and finance consumers while enforcing role-based access and separation of duties.
• Collaborate with Finance and other business stakeholders to translate reporting requirements into deliverable data products and schedule data delivery aligned with financial close and planning cadences.
• Lead sprint planning, backlog prioritization, and delivery governance for the scrum; hire and mentor engineers and data stewards for the team.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Data Engineering, Information Systems, or a related field (or equivalent experience).
• 5+ years experience building and operating data platforms, data lakes, or large-scale data pipelines; 3+ years in a leadership or engineering lead role.
• Strong proficiency in SQL and scripting languages (e.g., Python, Scala, or Java) for ETL/ELT development and data validation.
• Experience with large scale data platforms (Hadoop, Impala, Spark, Vertica)
• Experience with data storage and processing technologies such as Delta Lake, Apache Iceberg, Hive, S3/GCS, Spark, Presto/Trino, or equivalent cloud data lake components.
• Solid understanding of data modelling for analytics and financial reporting (star schemas, slowly changing dimensions, partitioning, compaction).
• Demonstrated experience implementing data governance, data lineage, cataloguing (e.g., AWS Glue, Data Catalog, Amundsen), and role-based access control to meet audit and compliance requirements.
• Hands-on experience with orchestration and workflow tools such as Airflow, Prefect, or similar for scheduling and dependency management.
• Proven ability to design and run data quality frameworks (reconciliation, anomaly detection, SLA monitoring) with automated alerting.
• Experience with performance optimization for large datasets: partitioning, indexing, caching, query tuning, and cost-management strategies.
• Leadership in dashboard strategy, driving quality and experience in running effective design reviews, making strategic decisions that shape data consumption.
• Strong stakeholder management skills — able to translate finance and operations requirements into prioritized data products and delivery plans.
• Excellent communication skills in English — able to produce clear documentation, lead cross-functional reviews, and present to finance stakeholders.
• Problem-solving mindset, attention to detail, and commitment to data accuracy and auditability for financial reporting.
• Experience hiring, mentoring, and developing engineers/data stewards; ability to build a culture of ownership and operational excellence.

Preferred Qualifications:

• Experience with Snowflake and familiarity with Snowflake-specific features (clustering keys, materialized views, Time Travel, zero-copy cloning)
• Experience with software development processes for Agile/Scrum and CI/CD utilizing technologies such as GIT, Jenkins, Terraform
• Analytics, business intelligence, or data visualization experience
• Knowledge of compliance and audit requirements for reporting systems.

The Opportunity 

Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center. 

Key Responsibilities 

• Process Improvement & Transformation: 
  Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI 

• Data Analysis & Insights: 
  Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health. 

• Project Management & Stakeholder Engagement: 
  Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication. 

• Automation & Technology Enablement: 
  Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions. 

• Documentation & Training: 
  Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation 

• Quality & Controls: 
  Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

Technical & Functional Skills 

• Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies  

• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.   

• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans. 

• Skilled at creating Excel macros to automate processes is preferred 

• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau). 

• Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable. 

Behavioral Attributes 

• Strong problem-solving mindset with a continuous improvement orientation. 

• Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels. 

• High attention to detail and commitment to quality. 

• Self-starter with the ability to manage multiple priorities in a fast-paced environment. 

• Adaptable, resilient, and comfortable with ambiguity and change. 

Qualifications 

• Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field. 

• 5+ years of relevant experience in driving improvements in finance operations 

• Experience in a tech or e-commerce environment is an advantage. 

• Professional certifications (CA, PMP, CPA, etc.) are a plus.  

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner 

The Opportunity

This is not a customer‑facing Product role. This position sits within Agoda’s Tax team under the broader Finance organization, focusing on internal finance and tax platforms that enable compliance, automation, and scalable operations.

As a Finance Systems Product Manager / Senior Specialist (Tax Technology), you will play a critical role in the design, implementation, and ongoing operation of Agoda’s tax technology stack, with a strong focus on indirect tax engines and compliance enablement.

Based in Bangkok with Agoda Services Co. Ltd, this role reports to the Tax Data & Technology Associate Director and is part of a Tax organization that is rapidly expanding to support the evolving global tax landscape for digital services. While the role applies product‑management principles (such as requirements definition, solution design, and lifecycle ownership), it is not part of Agoda’s core Product organization. Instead, you will act as a hands‑on tax systems and solutions partner, working closely with Finance, Accounting, Product, Engineering, Legal, and senior stakeholders, as well as sister brands and our US parent company.

This is a systems‑first, highly practical role at the intersection of tax, data, and technology. You will translate complex tax requirements into scalable system logic, contributing directly to Agoda’s compliance, automation, and risk‑mitigation agenda in a fast‑growing, platform‑driven environment.

As Agoda continues to evolve, the scope of this role may expand. You will be expected to adapt, grow, and take on new responsibilities as the organization and regulatory landscape change.

Key Responsibilities

Tax Systems Design & Implementation

• Contribute to the design, implementation, and continuous enhancement of tax and tax‑related systems, with a primary focus on indirect tax engines and tax services
• Partner with Finance, Accounting, Product, and Engineering teams to define, test, and embed tax requirements into core platforms
• Own and support ERP tax configuration and maintenance, including tax codes and related setup
• Support the integration and optimization of external tax engines and tools across ERP, billing, and payment systems
• Support tax technology initiatives end‑to‑end, from requirements gathering and solution design through UAT, go‑live, and transition to business‑as‑usual support

Indirect Tax Compliance Enablement

• Ensure tax systems are correctly configured to support indirect tax compliance across multiple jurisdictions
• Embed system support for digital tax requirements such as e‑invoicing, real‑time reporting, and jurisdiction‑specific mandates
• Support the Tax team during audits and inquiries by ensuring accurate system outputs, traceability, and audit readiness

Tax Data, Controls & Governance

• Support the definition and maintenance of tax‑relevant data models, ensuring accuracy, consistency, and usability across systems
• Work with Tax, Finance, and Technology teams to design and test automated tax controls embedded within systems and processes
• Document tax processes, system logic, and data flows to support governance, transparency, and control frameworks

Cross‑Functional Collaboration

• Act as a Tax Technology Subject Matter Expert (SME) within the Finance function
• Translate tax requirements into clear, structured functional specifications and system logic that technology teams can build against
• Liaise with external vendors and implementation partners during system upgrades, integrations, and enhancements

Continuous Improvement & Change

• Identify opportunities to standardize, automate, and simplify tax processes through improved system design and usage
• Stay informed on indirect tax regulatory developments and assess their impact on existing tax technology solutions
• Contribute to the evolution of the Tax Data & Technology roadmap, supporting a scalable, compliance‑first tax ecosystem

Qualifications & Skills

• 6+ years of experience in tax technology, tax systems, or tax transformation projects within a multinational or digital business
• Degree in Accounting, Tax, Finance, Information Systems, Computer Science, or a related field; professional tax or accounting qualification is a plus
• Proven experience translating indirect tax requirements into system logic, tax determination rules, and configurations
• Hands‑on experience with ERP systems and indirect tax engines, including configuration, testing, and issue resolution
• Familiarity with automation and data analytics tools (e.g. Alteryx, Power BI, or similar)
• Strong ability to analyze end‑to‑end transaction flows, identifying tax determination gaps, data quality issues, and system limitations
• Comfortable working cross‑functionally with Finance, Accounting, Product, Engineering, and Tax teams
• Clear, structured communicator with strong documentation skills, able to explain system logic and tax behavior to non‑technical stakeholders
• Experience working in agile or iterative delivery environments is a plus
• Able to operate effectively in a fast‑changing environment, with the flexibility to grow as the role evolves

#Thailand #Singapore #Malaysia #Philippines #India #UK #Ireland #Netherlands #Germany #Australia #NewZealand #USA #Canada #TaxTechnology #TaxSystems #IndirectTax #VAT #GST #ERP #FinanceTechnology #TaxCompliance #DigitalTax #TaxData

The Opportunity:  

As a Manager, Tax Technology, you will play a critical role in the design, implementation, and ongoing maintenance of Agoda's tax systems, with a strong focus on indirect tax engines and compliance enablement.  Based in Bangkok with Agoda Services Co. Ltd, this role will report to the Tax Data & Technology Associate Director and sit within a broader Tax team that is rapidly expanding in response to the evolving global tax landscape for digital services. While embedded within the Tax and Finance organization, you will work closely with Product, Technology, Supply, Legal, and Senior Leadership teams, as well as collaborate with sister brand companies and our US parent company. 

This is a systems‑first, hands‑on role at the intersection of tax, data, and technology. You will design and operationalize tax logic, tax classification, and tax determination within Agoda's tax systems, translating complex tax requirements into scalable solutions that integrate seamlessly with billing platforms, ERP, and compliance tools.  The role offers a unique opportunity to influence how tax technology is designed and operated in a high‑growth, platform‑driven environment, while contributing directly to Agoda’s long‑term compliance, automation, and risk‑mitigation strategy. 

As Agoda continues to evolve, the scope of this role may expand over time. You will be expected to adapt, grow, and take on new responsibilities as the organization and tax landscape change.    

Key Responsibilities 

Tax Systems Design & Implementation 

• Contribute to the design, implementation, and enhancement of tax and tax-related systems, with a primary focus on indirect tax engines and tax services. 

• Partner with Product/Engineering and Finance teams to define, test, and embed tax requirements into core platforms and systems. 

• Own and support ERP tax configuration and maintenance, including tax codes and related setup. 

• Support the integration and optimization of external tax engines and tools across ERP, billing, and payment systems 

• Support tax technology projects end‑to‑end, from requirements gathering and solution design through UAT, go‑live, and transition to business‑as‑usual support. 

Indirect Tax Compliance Enablement 

• Ensure tax systems are correctly configured to support indirect tax compliance across multiple jurisdictions 

• Help embed system support for digital tax requirements such as e‑invoicing, real‑time reporting, and other local mandates as required. 

• Support the tax team during audits and inquiries by ensuring accurate system outputs, traceability, and audit readiness. 

Tax Data, Controls & Governance 

• Support the definition and maintenance of tax‑relevant data models, ensuring data accuracy, consistency, and usability across systems. 

• Work with Tax, Finance, and Product/Tech to design and test automated controls within tax processes and systems. 

• Document tax processes, system logic, and data flows to support governance, transparency, and control frameworks. 

Cross‑Functional Collaboration 

• Act as a hands‑on tax technology partner to Finance, Accounting, Product, and Engineering teams. 

• Translate tax requirements into clear functional specifications and system logic that technology teams can build against. 

• Liaise with external vendors and implementation partners during system upgrades, integrations, and enhancements. 

Continuous Improvement & Change 

• Identify opportunities to standardize, automate, and simplify tax processes through improved use of systems. 

• Stay informed on indirect tax regulatory changes and assess their impact on existing tax technology solutions. 

• Contribute to the evolution of the Tax Data & Technology roadmap, supporting a scalable, compliance‑first tax ecosystem. 

Qualifications & Skills Required 

• 6+ years of experience in tax technology, tax systems or tax transformation projects within a multinational or digital environment. 

• Degree in Accounting, Tax Economics/Law, Finance, Information Systems, Computer Science, or related field; professional tax or accounting qualification is a plus. 

• Proven experience translating indirect tax requirements into tax determination logic and system configurations. 

• Hands‑on experience with ERP systems and indirect tax engines, including configuration, testing, and issue resolution. 

• Familiarity with automation tools and data analytics platforms (e.g., Alteryx, PowerBI, etc) 

• Strong ability to analyze end‑to‑end transaction flows, identifying tax determination gaps, data quality issues, and system limitations. 

• Comfortable working cross‑functionally with Product, Engineering, Finance, and Tax to deliver scalable, compliance‑first solutions. 

• Clear, structured communicator with strong documentation skills, able to explain tax engine logic and system behavior to non‑technical stakeholders. 

• Experience working in agile or iterative delivery environments is a plus. 

• Able to adapt and operate effectively in a fast-changing environment, with scope to grow as the role evolves. 

 #Thailand #Singapore #Malaysia #Philippines #India #UK #Ireland #Netherlands #Germany #Australia #NewZealand #USA #Canada #TaxTechnology #TaxSystems #IndirectTax #VAT #GST #ERP #FinanceTechnology #TaxCompliance #DigitalTax #TaxData

Get to Know our Team: 

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward. 

The Opportunity:

The DevOps Engineering Manager role at Agoda is one of the most significant and challenging roles at the company. The right candidate is both extremely hands on – technically excellent, with solid engineering principles – and exhibits strong leadership and people development skills.

DevOps Engineering team is tasked with creating automation into the Software Development Lifecycle concerning all Agoda’s R&D. The team is responsible for maintaining all central Dev-related tooling chain and develop internal tools/Web Portals in order to increase development efficiency and security. The impact of this engineering team affects all development in Agoda.

In this Role, you’ll get to:

• Be hands on – it’s one of the job’s fundamental tasks, and most of our development managers are writing and reviewing code, giving expert level coaching and guidance to their DevOps engineers.
• Maintain CI/CD best practices and automating security testing at the speed of DevOps at a very large scale (~1M pipelines a month)
• Maintain all central Dev-related systems for source control, CI, Service Discovery, and more.
• Bridging the gap between Development and Operations
• Full-stack development for internal portals and tooling
• Developing people – Despite our investment and belief in technology, people are still our greatest asset. The right candidate will have a keen interest in developing people: inspiring those around them so they can achieve their potential. Being able to bring A-players such as yourself from outside and integrating them into the business will also be important.

What you’ll Need to Succeed:

• Hands-on experience with the whole SDLC: Requirement, Design, Code, Test, Deploy
• Must have run engineering teams before with 5+ direct reports
• Able to operate with autonomously: making decisions, setting KPIs, with a strong sense of ownership
• Practices data driven decision making
• Experience managing an Agile scrum team
• Great coding skills in a modern programming language (preferably Python/Go)
• Knowledge of Development ecosystem tooling: Git/CI/Docker/Kubernetes

It’s Great if you have:

• Experience with Configuration Management tools (preferably Ansible)
• Experience coding a Full Stack application (preferably with React.js and Go)
• Experience working with Container orchestration (preferably Kubernetes)
• Experience with Hashicorp tools (Consul / Vault)
• Experience with both SQL/NoSQL databses (PostgreSQL, Elastic, MSSQL)

Discover what it’s like to help build the fuelling network of the future - check out our Engineering Blog.

Reports To

Manager, Product Quality Engineering (PQE)

What You Will Be Doing

ChargePoint is looking for a Senior Factory Quality Engineer to ensure quality of our Electrical Vehicle Charging equipment. This engineer will be working closely with our contract manufacturing (CM) independently involved in Factory End-To-End Product Quality Control process and management system set up and development. The job scope will be from the initial product design phase throughout the sustaining mass production. He or she will work closely with our Technical Program Management, Manufacturing Engineering, Test Engineering, Supplier Quality, and Reliability Engineering teams, and our Suppliers and Contract Manufacturers. To be successful at ChargePoint, this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

What You Will Bring to ChargePoint

• Independently lead CM (Contract Manufacturer) End-To-End quality control, including Incoming Quality Control (IQC), FATP in-process controls, Outgoing Quality Control (OQC), Ongoing Reliability Testing (ORT), and Out-Of-Box-Audits (OBA).
• Act as the first point of contact for factory quality issues and drive cross-functional resolution as the Core Team Leader.
• Lead crisis management at the CM related to factory and field escalations.
• Manage factory quality issue escalations through structured FA/RCCA from NPI through mass production ramp and EOL.
• Lead CM and cross-functional teams in developing and implementing inspections and test systems to ensure compliance with cosmetic and functional requirements.
• Conduct factory quality and process audits for new and existing suppliers.
• Drive CM yield and defect data reporting, perform Jira issue disposition reviews, and communicate key findings to cross‑functional teams and leadership.
• Partner with CM and ChargePoint internal teams to define, implement, and maintain in‑process, outgoing, and incoming quality control processes in collaboration with SDQE (Supplier Development and Quality Engineering).
• Familiarity with Python-based automated test scripts using manufacturing test equipment (e.g. Chroma, NH Research, Keysight, National Instruments).
• Familiarity with automated test sequences that integrate software control with hardware systems — including programmable power supplies and loads, relays, and instrumentation — to enable fully automated manufacturing tests.

Requirements

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Manufacturing Engineering, or equivalent practical experience.
• Excellent English and Thai communication skills, including technical report writing, presenting technical content, and leading cross‑functional discussions.
• 8+ years of experience in product quality or manufacturing engineering with a record of leadership at electronics Contract Manufacturers (CMs).
• Experience in electronics industries such as automotive, consumer electronics, solar, electric vehicle (EV), or battery.
• Familiarity with electrical systems and components (PCBA, MOSFETs, Transformers, IGBTs, Capacitors, Relays, Cable Harness, etc.).
• Experience with mechanical metrology and measurement tools (CMM, OMM, gauges, fixtures) for process capability (Cp/Cpk), First Article Inspection (FAI), and Gauge Repeatability and Reproducibility (GRR).
• Experience with structured problem-solving tools (Root Cause Analysis, 8D, Fishbone, 5 Whys) and familiarity with Failure Mode and Effects Analysis (FMEA).
• Experience in Mechanical and Electrical Design-for-Quality (DFQ) and Design for-Manufacturability (DFM). Ability to collaborate with design teams on DFX topics including Design-for-Test (DFT) and Design-for-Reliability (DFR).
• Familiar with Surface-Mount Technology (SMT) processes, printed circuit board assembly (PCBA) manufacturing, and system or sub-assembly build processes.
• Experience with at least two of the data analysis tools Excel, Python, Tableau, SQL, or equivalent.
• Familiarity with hardware/software integration or test automation with object-oriented programming in Python.
• Willingness to travel internationally up to 25% of the time.

Location

Thailand

About the Role

 The Team Lead, Systems Engineering leads a team of professional Systems Engineers responsible for delivering consistent technical execution, strong customer outcomes, and measurable business impact across a defined region or segment. 

This role balances people leadership, operational execution, and technical oversight. It exists to ensure Systems Engineering efforts stay aligned to business priorities while adapting to a market that continues to change rapidly. 

Veeam has evolved beyond the legacy as a virtualization backup leader into a data resilience platform company. Customers now expect more than recovery—they expect confidence in their data as it becomes increasingly distributed, regulated, and consumed by analytics and AI initiatives. This role plays a direct part in that shift by developing teams that can guide customers through real change, not just product adoption. 

What You’ll Do

Data underpins modern business. It drives operations, customer trust, compliance, and innovation. At the same time, it has become one of the most exposed parts of the enterprise due to ransomware, system failures, architectural sprawl, and accelerating AI adoption. 

Data resilience is no longer a technical detail. It is a business requirement—and increasingly a prerequisite for responsible AI use. 

This role ensures that Veeam’s strategy becomes execution. By building strong teams, improving how work gets done, and aligning technical engagement to real customer needs, the Manager, Systems Engineering directly influences customer success, partner effectiveness, and Veeam’s credibility in a market where resilient, trusted data is foundational to both security and innovation. 

People Leadership & Team Effectiveness 

• Lead, mentor, and develop a team of professional Systems Engineers, ensuring consistent productivity, quality, and results. 
• Manage performance with clarity and fairness, providing coaching that supports growth and accountability. 
• Build a team culture that values preparation, ownership, and customer impact. 
• Improve processes and execution consistency to help the team scale effectively. 

Business & Operational Alignment 

• Align Systems Engineering activities to sales priorities, account strategies, and regional business plans. 
• Operate with sound judgment in day-to-day decisions, consulting leadership when scope or impact requires it. 
• Track progress against goals and adjust priorities as conditions change. 
• Ensure company initiatives are executed consistently and with purpose. 

Technical & Strategic Oversight 

• Guide teams through complex technical and customer challenges, helping them navigate ambiguity and competing priorities. 
• Serve as a technical escalation point, ensuring architectural quality and alignment to Veeam’s data resilience strategy. 
• Ensure teams can clearly position how resilient, secure, and governed data enables cloud, analytics, and AI initiatives, not just recovery. 
• Share field insight that improves positioning, execution, and cross-functional collaboration. 

Cross-Functional & Ecosystem Leadership 

• Partner closely with Sales Leadership to improve planning, prioritization, and execution. 
• Work across internal teams—including product, engineering, and alliances—to support customer and partner success. 
• Build strong working relationships with customers, partners, and technology vendors. 
• Support partner-led opportunities where appropriate to extend reach and capability. 

What You’ll Bring

• 8+ years of experience in pre-sales systems engineering, solutions architecture, or enterprise technology roles. 
• Experience leading professional teams in pre-sales systems engineering, solutions architecture, or enterprise technology roles in a customer facing environment.  
• A track record of mentoring, performance management, and improving team effectiveness. 
• Broad understanding of enterprise infrastructure and data-centric technologies sufficient to guide and challenge technical teams. 
• Ability to collaborate across functions and influence outcomes without relying on authority. 
• A mindset of curiosity, learning and innovation.  
• Clear, confident communication skills that keep teams aligned and focused. 
• Comfort operating in a fast-moving environment where priorities evolve. 
• Willingness to travel 50-75%. 

#LI-LW3

• Work closely with Solution/Development team to understand clients business requirements and map them to Saas products capabilities.
• Ensuring the SDD are in accordance to clients specification, leveraging out of the box functionality and best practises in the market. Able to simply complex requirement’s.
• Advice clients on supply chain best practises aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace).
• Maintain accurate implementation documentation in company shared folder or platform.
• Proactively identify gaps between client needs and product capabilities, documenting enhancement request for product team.

• Develop and maintain training materials given by product team, including user guides, quick references, and e learning modules tailored to different user personas (e.g. warehouse, planners, logistics coordinators or super users).
• Conduct virtual or on-site super/end user training session to ensure clients are proficient in using the system before go-live.
• Deliver “Train the Trainer” session to client super – user to enable internal knowledge transfer.
• Assess training effectiveness through quizzes, feedback forms, and hands-on exercises and adjust training materials accordingly.

• Develop detailed UAT test scripts and scenarios based on business requirements and functional specification.
• Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability.
• Test the cases in UAT environment before actual UAT conducted with client to ensure the fixes are done earlier.
• Guide clients users through the UAT process, demonstrating how to execute test cases and document results.
• Log, track and manage issues identified during UAT in the project tracking document.
• Validate fixes and perform regressions testing to ensure system stability before go live sign off.

• Collaborate with client, Delivery Manager and internal teams to finalize the go-live cutover plan, ensuring alignment with Saas product deployment schedule.
• Execute final data migration validation and system configuration checks immediately prior go live.
• Facilitate the Go-Live Decision process by consolidating all readiness criteria into a formal assessment including

• UAT Sign Off: Confirmation that all critical and high-priority issues have been resolved and accepted by the client.
• Training completion: Verification that end – users and super users have completed required training and demonstrate competency.
• Data Readiness: Confirmation that master data and transactional data have been validated, cleansed and successfully migrated to the productions environment.
• Environment Stability: Validation that the Saas production environment is configured and all integrations are functioning as expected.
• Cutover Checklist: Completion of all pre-defined cutover tasks, including rollback procedures and contingency plans.
• Client approval: Formal sign off from the clients project sponsor or steering committee confirming their readiness and acceptance of go live.

• Approved for Go Live: All criteria met; proceed as planned.
• Conditional Go Live: Minor non critical items remains that do not impede business operations, mitigating plan documented and accepted by client.
• Deferred/Not ready: Critical criteria not met; go live rescheduled with clear remediation plan and timeline.
• Provide go live day support, monitoring system performance, user login activity, and initial transaction volumes.
• Serve as the primary point of contact for go live day issues, triaging and resolving critical items in real time while escalating product elated bugs to engineering with clear reproductions’ steps.

• Deliver struture4d HyperCare support period (typically 2–3 weeks post go-live) to stabilise adoption and ensure client confidence in the Saas Platform.
• Operate within defined SLAs for response and resolution times, triaging incoming support tickets from client users.

• User errors: address through coaching or additional training
• Configuration issues: Adjust system settings as needed
• Product Bugs: Documents with detailed steps and escalate to engineering
• Enhancement request: Log for product roadmap consideration
• Conduct daily stand up calls with the client during HyperCare to review open tickets, prioritise resolution and communicate progress.
• Transition the client to the Customer Care Support Team t the HyperCare conclusion, ensuring a smooth handover with complete documentation of open items.

• Schedule and facilitate post mortem (or “retrospective”) session internally and client within 2–4 weeks after go live.

• Project Summary: Scope, timeline and Key Milestones
• Successes: What went well, including effective training approach, smooth go live execution and positive client feedback.
• Challenges: What didn’t go well/root causes of delays, issues or adoption hurdles
• Product Feedback: Prioritise list of product gaps or features request identified during project.
• Process Improvements: Actionable recommendation to improve implementation methodology, templates or documentation.
• Present post mortem findings to internal stakeholder, contributing to the implementation practise knowledge base and continues improvements initiative.
• Track closure of post mortem action items to ensure lesson learned translate into tangible improvements for future Saas implementation.

• SaaS Product Knowledge (e.g WMS, OMS)
• Familiar with supply chain end to end processes
• Training & Adoption
• Support & Triage
• Reporting & Documentation
• Language Proficiency: English & Thai Speaking expertise

• Client-Centric Mindset
• Adaptability & Learning Agility
• Structured & Detailed Oriented
• Strong Communication Skills
• Collaborative Team Player
• Proactive & Self Sufficient
• Resilience & Grit
• Business Acumen

Get to Know our Team:  

The Infrastructure Team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of our team, you will be working on a mission critical private cloud with over 800k cores, spread over hundreds of Kubernetes clusters, OpenStack virtual machines and bare metal servers. 

Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.  

The Opportunity: 

Our Compute Platform team in Bangkok is looking for an experienced Engineering Manager to help scale and evolve our Compute Platform, with a strong focus on inventory, platform tooling, and lifecycle management across bare‑metal infrastructure, virtual machines, and Kubernetes. 

You’ll balance hands‑on technical leadership with people leadership, guiding a small, cross‑functional team while ensuring our platform delivers reliable, high‑quality data and tooling that supports informed decision‑making at scale. 

In This Role, You Will: 

• Stay hands‑on by contributing to system design and code, performing reviews, and providing expert technical guidance and mentorship to engineers at all levels, including interns and junior contractors. 

• Build, lead, and develop a cross‑functional team of software and systems engineers, supported by contractors and interns, operating with agile delivery practices. 

• Drive the research, design, and delivery of inventory and compute platform tooling that improves visibility, efficiency, reliability, and lifecycle management. 

• Own and support design reviews within the team and across the wider engineering organization, helping shape platform standards and technical direction. 

• Own the roadmap, and be accountable for delivery, reliability, and operational outcomes 

• Foster a culture of operational excellence, engineering quality, and continuous improvement. 

• Continuously learn and explore emerging technologies, proactively sharing knowledge and raising the technical bar across teams. 

What You’ll Need to Succeed: 

• 3+ years of experience as an Engineering Manager, leading, coaching, and developing engineers with a mix of seniority and experience levels. 

• Strong hands‑on coding experience in a modern programming language; Golang is preferred as it is our primary language. 

• Experience building or supporting platform tooling for large‑scale compute or infrastructure environments, with an understanding of Kubernetes, OpenStack, virtual machines, and containers. 

• Proven experience with platform stability, resilience, and observability. 

• A strong focus on testing, quality, and delivery, with experience in modern CI/CD environments. 

• A data‑driven, scientific approach to decision‑making, particularly around platform health, delivery outcomes, and performance. 

• Comfort operating with high autonomy at the team level, including setting OKRs/KPIs, prioritizing work, and taking clear ownership. 

• Experience leading Agile/Scrum teams with multiple direct reports. 

• Demonstrated experience using Generative AI tools in day‑to‑day engineering and management workflows (e.g. coding, design, documentation, analysis). 

• Self‑motivated, approachable, and adaptable, with strong communication skills; English is the working language. 

It’s Great if you Have: 

• Experience designing or building asset and inventory management systems at scale. 

• Hands‑on experience with configuration management and automation tools, preferably Ansible and/or AWX. 

• Solid understanding of networking fundamentals and protocols in large‑scale infrastructure environments. 

• Ability to communicate and collaborate effectively across teams and levels within a large organization. 

• Experience using, maintaining, or contributing to open‑source projects. 

• Experience integrating GenAI capabilities into platforms, such as MCP‑based or similar GenAI tooling. 

#telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid  

As a Project Manager (Agile), you will play a critical role in driving the successful delivery of digital solutions for our clients. You will collaborate with cross-functional teams, including Business Analysts, Solution Architects, and Developers, ensuring projects are completed on time, within scope, and aligned with business objectives. You will also lead Agile project management efforts, implementing best practices, optimizing workflows, and ensuring effective stakeholder engagement.

Your responsibilities will include, but not be limited to:

• Oversee end-to-end project management, ensuring successful project delivery within budget and scope.
• Implement Agile methodologies to drive iterative development, stakeholder collaboration, and adaptive planning.
• Manage project timelines, risks, and dependencies, proactively identifying and mitigating challenges.
• Collaborate with business and technical teams to define project goals, deliverables, and key milestones.
• Ensure compliance with IT governance frameworks, security standards, and quality assurance processes.
• Provide leadership and guidance to project teams, fostering a culture of continuous improvement and innovation.
• Support post-implementation operations, ensuring smooth system maintenance and monitoring.

What you’ll bring

• 5-8 years of experience in project management, with a strong background in Agile methodologies.
• Proven experience leading full software or product development lifecycles, preferably in Agile environments.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making.
• Experience in audit, quality management, and portfolio management is an added advantage.
• Project Management certification (e.g., PMP, CITPM, COMIT, PMI) is preferred.
• Bachelor’s degree (or equivalent) in Computer Science, Information Systems, Engineering, or related discipline.

About the Role

We are entering a massive wave of demand for Agentic Copilot Platforms (ACP) and Unified Copilot Platforms (UCP) in the regional e-commerce sector. We need a hybrid technical sales professional who can own this service. You will act as the technical bridge between our AI product offerings and our e-commerce clients.

Your primary mission is to take the burden of "vibe coding" and prototyping off the executive team. You will build rapid, high-impact Proof of Concepts (PoCs)—like RAG pipelines, custom chatbots, and autonomous agents—and then present these solutions to non-technical stakeholders to close high-value custom engagements.

Key Responsibilities

• Rapid Prototyping & Demos: Build quick, functional PoCs (chatbots, AI agents, RAG pipelines) tailored to specific e-commerce client use cases to drive the sales process.
• Technical Pre-Sales: Act as the technical expert in client meetings. Translate complex AI capabilities and e-commerce data flows into clear, compelling business value for non-technical stakeholders (e.g., Marketing Directors, E-commerce VPs).
• ACP/UCP Deployment: Own the deployment and implementation strategy for quick-turnaround Agentic/Unified Copilot solutions for our regional clients.
• API & System Integration: Design workflows connecting top-tier LLMs with client e-commerce data streams (e.g., Shopify, CRMs, product catalogs).
• Client Advisory: Advise regulated and FMCG e-commerce brands on how to leverage AI safely and effectively within their existing cloud and data architectures.

Technical Requirements

• Programming & APIs: Strong proficiency in Python. Hands-on experience integrating major LLM APIs (OpenAI, Anthropic, Google Gemini, etc.).
• AI Frameworks: Working familiarity with LLM orchestration frameworks like LangChain or LlamaIndex.
• E-commerce Data Fluency: Understanding of the e-commerce tech stack (Shopify, CDPs, analytics) and how to structure product/customer data for AI consumption.
• Cloud Basics: Exposure to foundational cloud services across AWS, GCP, or Azure (knowing how to deploy and host a basic PoC).

Business & Soft Skill Requirements

• Experience: 2–5 years of experience in technical sales, solutions engineering, sales engineering, or a client-facing data science role.
• Communication: Exceptional ability to present highly technical concepts to non-technical audiences.
• Language: High proficiency in English (both written and spoken) is strictly required for client-facing work and technical documentation, alongside fluent Thai.
• Hustle: A builder’s mindset. You are comfortable moving fast, experimenting with new AI models as they drop, and doing whatever it takes to get a demo working before a big pitch.

The Opportunity

We’re hiring a Senior Program Manager / Principal Program Manager (level of individual candidates to be determined as part of interview process based on experience and fit) to lead strategic as well as tactical cross-functional initiatives across the organization, including but not limited to covering Accounting and Finance Operations (e.g., AP, AR, Credit Risk, Accounting, Collections and other cross functional initiatives). This role requires a delivery leader who can manage and present to stakeholders at all levels, including C-suite executives, and has sufficient finance and accounting knowledge to translate strategies and problems into clear, actionable plans—driving clarity, alignment, and measurable outcomes across workstreams. 

In This Role, You Will: 

• Lead end-to-end delivery of controllership, finance operations and other initiatives: scoping, planning, execution, change management, and post-implementation tracking. 

• Build and maintain actionable plans with clear milestones, dependencies, owners, and governance cadences - supporting owners to unblock issues and keeping delivery on track. 

• Drive program discipline: clear business requirements, decision logs, timelines, and measurable success metrics. 

• Act as the central point of alignment across teams—identify misalignment early, facilitate decisions, and ensure timely escalation when needed. 

• Partner with teams outside Finance (Product, IT, Legal, Commercial) to design and implement end-to-end solutions as needed. 

• Prepare and deliver executive-ready materials (steerco decks, one-pagers, decision memos) highlighting progress, issues, and trade-offs to senior leadership including C-suite. 

Example Initiatives You May Manage:

• Coordinate improvement of specific metrics across organization like cash flow metrics for example through better AR collections prioritization, dispute resolution workflows, payout timing optimizations, and operational controls. 

• Enhance the balance sheet reconciliation process through a more robust review mechanism and improving reconciliation standards. 

• Establish new business models and ensure scalable finance processes are in place (accounting treatment alignment, operational workflows, controls, reporting readiness). 

• Cross-functional finance initiatives involving tooling, automation, data flow changes, and operating model redesign. 

What You’ll Need to Succeed:

• 8+ years in program management or project management, preferably in consulting or finance transformation environments. 

• Strong problem-solving skills; comfortable structuring ambiguous strategies and/or problems into executable plans. 

• Demonstrated ability to influence without authority and manage complex stakeholder environments across multiple teams. 

• Proven experience producing and presenting executive-level communications (e.g. steering committees, senior leadership updates). 

• Sound working knowledge of accounting and finance operations concepts. 

• Excellent written and verbal communication in English. 

• Ability to thrive in a fast-paced environment. 

• Experience in relevant industries such as travel tech, e-commerce and fintech is a plus. 

• Experience with finance transformation, controllership operations or large-scale process redesign. 

• Familiarity with internal controls, audit requirements, and governance models (SOX experience a plus if applicable). 

• Experience partnering with product/engineering or data teams on process/tooling changes. 

• Relevant certifications that augment program management like PMP / PRINCE2 / Agile are a plus. 

• Confident, structured, and able to drive decisions in senior forums. 

• Comfortable challenging assumptions and resolving conflict constructively. 

• Detail-oriented while maintaining a strong grasp of business outcomes. 

• High ownership, bias for action, and strong follow-through. 

#LI-NS2 #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner 

The Opportunity 

Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center. 

Key Responsibilities 

• Process Improvement & Transformation: 
  Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI 

• Data Analysis & Insights: 
  Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health. 

• Project Management & Stakeholder Engagement: 
  Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication. 

• Automation & Technology Enablement: 
  Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions. 

• Documentation & Training: 
  Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation 

• Quality & Controls: 
  Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

Technical & Functional Skills 

• Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies  

• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.   

• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans. 

• Skilled at creating Excel macros to automate processes is preferred 

• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau). 

• Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable. 

Behavioral Attributes 

• Strong problem-solving mindset with a continuous improvement orientation. 

• Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels. 

• High attention to detail and commitment to quality. 

• Self-starter with the ability to manage multiple priorities in a fast-paced environment. 

• Adaptable, resilient, and comfortable with ambiguity and change. 

Qualifications 

• Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field. 

• 5+ years of relevant experience in driving improvements in finance operations 

• Experience in a tech or e-commerce environment is an advantage. 

• Professional certifications (CA, PMP, CPA, etc.) are a plus.  

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner 

Get to know our team  

Are you passionate about driving change, optimizing processes, and building something impactful from the ground up? The Finance Operations Excellence Team is a new team in Agoda Finance that plays a pivotal role in transforming our finance operations by:  

• Partnering with finance and accounting teams to identify and unlock process improvement opportunities  

• Leading and executing process improvement initiatives across the organization  

• Fostering a culture of continuous improvement and operational excellence  

• Championing Lean Six Sigma and other best-in-class methodologies to solve problems and streamline workflows  

• Establishing robust business process management frameworks to ensure sustainable, high-quality outcomes 

The Opportunity 

The Finance Process and Transformation Manager will create and lead process transformation initiatives across Finance Operations, with a strong focus on R2R, O2C, and P2P. This role is responsible for establishing process management discipline, performance metrics, continuous improvement frameworks, and leveraging Lean Six Sigma and digital tools (AI, RPA, BI) to drive sustainable efficiency, scalability, and quality improvements. 

In This Role, You Will: 

• Lead end to end improvement and transformation initiatives across Finance processes (R2R, O2C, P2P), partnering closely with Finance process owners and leadership  

• Conduct process assessments, value stream mapping, and deep dive diagnostics to identify transformation opportunities

• Apply Lean Six Sigma methodologies to drive continuous improvement and measurable benefits. 

• Develop and present business cases for transformation initiatives, including quantified benefits and implementation roadmaps. 

• Explore and pilot new technologies and tools (e.g., task mining, process mining, AI enablers) to support process improvement. 

• Collaborate with FinTech / system teams on the design and implementation of digital solutions. 

• Ensure new processes are fully deployed, adopted, and embedded into BAU operations. 

• Design and implement Business Process Management (BPM) standards, including: 

• Process inventories 

• Process documentation (L3/L4) 

• Ownership and governance models 

• Establish process performance metrics for Finance Operations, including: 

• Identifying relevant efficiency, quality, and control KPIs 

• Designing measurement approaches where data is not readily available 

• Working with stakeholders to enable data collection and monitoring 

• Build internal capability and foster continuous improvement culture in the organization by: 

• Conducting Lean Six Sigma training 

• Coaching teams on structured problem-solving and CI tools 

What You’ll Need to Succeed: 

• Bachelor’s degree in Finance, Accounting, Business, Engineering, or a related discipline. 

• 5–8+ years of experience in Finance transformation, process improvement consulting, or inhouse Finance Operations Excellence. 

• Strong hands on experience driving transformation across R2R, O2C, and P2P.on experience driving transformation across  

• Experience defining and operationalizing process performance metrics and measurement frameworks. 

• Experience in driving continuous improvement culture in an organization. 

• Lean Six Sigma Green Belt (minimum); Black Belt strongly preferred. 

• Comfortable delivering White Belt and Yellow Belt training. 

• Familiarity with process mining, task mining, or similar productivity / analytics tools. 

• Proven knowledge of Business Process Management, including building process inventories from scratch 

• Strong stakeholder management and communication skills with senior management across organization (not limited to just Finance). 

• Analytical, data driven, and structured problem solver

• Experience in ecommerce, travel, or technology driven industries is highly preferred. commerce, travel, or technology driven industries 

#LI-NS2 #Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner 

THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)

Get to Know our Team: 

The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.

The Opportunity:

We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda's business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations.

In this Role, you’ll get to: 

• General: This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy.
• Project Delivery: Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization.
• Experimentation: Define success, measure / validate experiments and help ingrain an experimental mindset within the teams.
• Forecasting and Insights: Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors.
• Analytics & Alerts: Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency.
• Process Improvement: Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements.
• Reporting: Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts.
• Leadership: Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams.

 What you’ll Need to Succeed:

• 5+ years of leadership experience in analytics/data science/insights/strategy
• 2+ years’ experience leading analytics, operational, product or other technical teams
• Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
• Strong statistical modelling and machine learning knowledge
• Strong experience in finding data insights and provide business recommendation to the business
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
• Ability to multi-task, prioritize and coordinate resources.
• Strong program/project management experience.
• Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
• Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus
• People management – track record of developing stars
• Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process

It’s Great if you Have:

• Master’s degree in statistics, economics, mathematics or similar discipline
• Experience in conducting A/B testing experimentation
• Travel industry / e-commerce / tech / consulting experience

Get to Know our Team: 

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business.  

Location: This role requires you to be based in Bangkok, Thailand (with relocation support provide) 

The Opportunity:

To utilize your technical expertise to support and drive Agoda’s B2B partnership growth by optimizing connectivity with the company’s largest B2B accommodation partners. Work with diverse internal teams and world-leading travel providers in Agoda’s B2B team, delivering innovative, scalable travel solutions at speed. 

In this Role, you'll get to: 

• Drive the profitable growth of Agoda’s Strategic Partnerships/Travel Distribution business. 
• Manage end-to-end technical account management for Agoda’s largest B2B accounts.  
• Take full ownership of connection performance, including new builds, rebuilds, upgrades, day-to-day success rates, and ensuring optimal access to inventory, rates, rate plans, content, and availability.  
• Extract and analyze complex data sets to identify trends, opportunities, and areas for improvement.  
• Collaborate cross-functionally (especially with Product Managers) to identify business needs and influence the design and prioritization of next-generation features.  
• Automate business processes to support operational efficiency and scalability.  
• Identify and resolve technical issues impacting client connectivity, ensuring seamless operations.  
• Serve as a trusted advisor to B2B clients, translating business needs into technical requirements. 

What you'll Need to Succeed:

• Bachelor’s degree in a quantitative, engineering, or computer science field. 
• 6-8+ years of hands-on experience in technical account management, solutions engineering, or similar roles in technology or travel industries. 
• Demonstrated strong analytical skills, with a proven ability to leverage data and insights to drive business strategy and decisions. 
• Highly organized and capable of managing multiple priorities across concurrent projects in a fast-paced environment. 
• Strong problem-solving skills and a self-starter mentality - able to identify opportunities, relentlessly drive growth, and push projects over the finish line. 
• Practical experience with API integrations/data transfers, with strong proficiency in SQL and Excel. 
• Excellent written and verbal communication skills.

It's Great if you have:

• In-depth understanding of technical integrations and system architecture.
• Experience in travel technology, hospitality tech, or related industries.  
• Strong command of Python, XML, or data modeling concepts.  

#bangkok #thailand #2 #3

Get to Know our Team: 

The Fintech Commercial team is the glue between external Fintech partners (schemes, PSPs, issuers) and Agoda’s Finance department. We represent the business side of Agoda’s “Pay-in” (Consumer Payments) and “Pay-out” (Business payments) pillars within the Agoda Fintech ecosystem. Together with our Fintech partners and cross-functional stakeholders, we identify and implement payments optimization initiatives, launch new payment methods and drive Fintech innovation across Agoda.

The Opportunity: 

We are looking for a talented, results-oriented Payments Optimization Manager to join the Agoda finance team. You will have:

• Leverage your analytical skills to run analyses, enhance the data infrastructure in collaboration with our data teams and build business cases.
• Work with leading Fintech and payments companies on payments optimization initiatives on a global scale.
• Partner with cross-functional Agoda stakeholders: Product, Engineering, Data, Legal, Finance teams, Customer Services and more.

Successful candidates tend to have strong analytical and data skills and are self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result-oriented manner.

In this Role, you’ll get to: 

• Analyze payment method cost and performance data sets to identify optimization opportunities
• Collaborate closely with Product and FinTech solutions on Fintech roadmaps, strategic planning and initiative prioritization
• Evaluate partnership opportunities with our Fintech partners in form of business cases to realize cost savings or create incremental revenue streams
• Become a subject matter expert for Pay-in topics across Agoda and fulfill ad-hoc Finance requests to educate stakeholders about payments deal economics

What You’ll Need to Succeed:

• 4-8 years of professional experience in fields like Analytics, Consulting, Strategy & Operations, Data Science or similar; experience in online or e-commerce business preferred
• 2+ years of experience in payments or Fintech, ideally on the merchant-side in a role that requires you to analyze payment performance as your day-to-day job
• Bachelor’s degree in any field as minimum requirement; MBA or master’s degree in business / finance / management preferred since strong business acumen is required in this role
• Strong numerical and analytical skills (e.g., running queries with SQL, building dashboards) with keen attention to detail
• Demonstrated track record of successfully identifying and executing complex, data-driven strategies that resulted in measurable revenue growth and margin improvement
• Ability to effectively communicate proposals to potential partners and internal stakeholders
• Willingness to move quickly, adapt well to change, and thrive in dynamic environments; professional “get it done” attitude and strong work ethic
• Fluency in English is required

We are looking for a Project Manager to help us transform ecommerce for brands and retailers in SE Asia.

As a Project Manager you will work with aCommerce and client’s Technology and Business teams as well as aCommerce’s vendors to facilitate project execution and delivery to meet business goals, timeline and budget.

You must understand the client’s requirements and client’s platform in technical detail to drive system integration with the aCommerce platform mainly in Order and Warehouse Management integration. You will be the key contact person for the client, vendor and internal aCommerce for technical aspects along the project including requirements, plan, resources, issues until the project rolls out and goes to maintenance. You will work closely with aCommerce Business, Product Managers and Development teams to get all the support needed for the project.

Job Responsibilities:

• In this role, the candidate will facilitate project objectives and provide cross-functional support and coordination between stakeholders across all levels of the organisation.
  Including: Clients across multiple countries, Product Development, Logistics , Marketing, Web Development and Application Support.
• Gather business and functional requirements, marketing and technical requirements in order to provide
  project estimation and draft project software requirement specifications (SRS)
• Define & manage roll-outs of Business & Operational process flows.
• Facilitate ongoing communication between aCommerce and the Client’s business or technical teams as
  required for project execution
• Manages day-to-day operational aspects of a project from scope, timeline and deliverables quality
• Effectively applies our methodology and enforces project standards
• Monitor and control project budget
• Ensures project documents are complete, current, and stored appropriately
• Facilitate clear guidance to internal & external team on platform backend user guide or data integration flows, and conduct necessary user trainings

Qualifications:

• A Bachelor’s Degree in a technical discipline (e.g. computing, IT, software engineering etc)
• Minimum of 3 years of professional and technical experience.
• Excellent communication skills, verbal and written
• Strong attention to detail and ability to understand complex systems
• Experience of technical integrations and software development processes
• Experience on any eCommerce platform is preferred
• Familiarity with ERP systems is a plus
• Project P&L experience is a plus
• Very strong client management and people management skills are needed
• Ability to work under pressure
• Willingness to travel to client sites
• Experience of ecommerce and associated challenges is preferred
• Have an affinity for information technology and software development

About aCommerce

aCommerce is the leading ecommerce enabler in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment.

All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate.

We do not tolerate discrimination or harassment based on any of these characteristics.