AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! 

We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

Upcoming Start Dates:

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
• Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

CLASS A:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
• 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
• 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
• 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
• 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
• 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
• 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off

CLASS B:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

CLASS C:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

Pay, Benefits,and Career Growth 

• Starting Pay: $16.25 per hour 
• Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) 
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. 
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.

What We’re Looking For

• Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
• Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
• Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
• Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
• Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
• Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.

Position Requirements

• Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
• Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
• Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
• Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
• Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
• Background Check: Must successfully pass a criminal background screening.
• Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.

Remote Technology Requirements

To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop (manufactured in 2020 or later).
• Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
• Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
• Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
• Peripherals: Webcam and a usb-wired headset.
• Browser: Google Chrome (23+) or Mozilla Firefox (3+).
• Internet: Secure, wired high-speed connection (no Wi-Fi).
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
• Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.

Incompatible Devices (Not Allowed):

• Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. 
• Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
• Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
• Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
• Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.

Before Applying: Verify Your Windows Version:

As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.

• Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
• Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
• Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
• Upgrades are typically free and take only a few minutes.

The Hiring Process

Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.

The Step-by-Step Journey:

• Application: Submit your information through our careers page—it only takes a few minutes!
• Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
• The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
• Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
• Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
• Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.

Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA

WE WANT TO HEAR FROM YOU, APPLY TODAY! 

If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.

Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! 

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Financial Systems Administrator to join our team. You will manage, maintain, and optimize our Oracle Cloud EPM (EPBCS) ecosystem while serving as the strategic bridge between our Financial Planning & Analysis (FP&A) organization and our centralized Data Engineering teams. In our high-velocity, 5,000-location enterprise, financial accuracy is inextricably linked to operational data. You will not only handle traditional EPM administration but also partner directly with data and operational teams to define technical requirements for integrating non-financial KPIs—such as location churn, new facility onboardings, occupancy rates, and transaction counts—directly from our data warehouse into our financial forecasting models. The ideal candidate brings a strong grasp of EPM architecture, SQL data structures, and the communication skills required to translate complex operational metrics into actionable financial drivers.

What you'll do

• Oversee the end-to-end administration, configuration, and continuous optimization of the Oracle Cloud EPM suite (EPBCS)
• Design, build, and troubleshoot Essbase ASO/BSO cubes to support large-scale operational scenario planning
• Act as the primary technical translator between Finance and centralized Data/IT teams; partner with Data Engineering to define technical requirements, ensuring that data models in our data warehouse (e.g., Snowflake) are properly structured for seamless EPM ingestion
• Collaborate with data teams to ingest high-volume non-financial KPIs (e.g., transaction counts, location churn) into EPM planning cubes
• Troubleshoot integration workflows and perform root-cause analysis on data discrepancies using SQL and Python
• Replace static calculation scripts with dynamic, context-aware logic to optimize system performance across thousands of sparse locations
• Utilize EPM Automate alongside Python or batch scripting for complex job scheduling
• Manage the volatile lifecycle of 5,000+ operational locations; ensure location additions, divestitures, hierarchical changes and associated access permissions, synchronize flawlessly across ERP, CRM, and EPM environments
• Develop and maintain high-impact visualization dashboards (Tableau, Looker, Hex) with intuitive narratives to facilitate executive decision-making; provide user support, training, and documentation for supported applications

What we're looking for

• 7+ years of Oracle EPM (EPBCS/Planning) System Administration and development experience in a high-growth, multi-location enterprise
• Bachelor’s degree in Computer Science, Finance, Economics, Accounting, Information Systems, or a related field
• Strong knowledge of data integration tools (EPM Integration Agent, Data Management, EPM Automate) and deep understanding of dependencies between functional components of Oracle EPM
• Proficiency in SQL and Python with a proven track record of automating financial processes
• Must understand modern cloud data structures well enough to perform "handholding" and meaningful collaboration with Data Engineers
• Exceptional ability to bridge the gap between technical data architecture and functional financial insights
• Strong experience partnering with Senior Leadership and the ability to translate "big picture" financial concepts into tactical execution plans for IT
• Ability to work independently or with a low-ego, highly collaborative, cross-functional team in a fast-paced, deadline-driven environment
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience with Groovy scripting

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $130,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite