The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!

As an Operations Manager, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

• Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement
• Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
• Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
• Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
• Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners
• Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions
• Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement
• Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
• Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives
• Track and report on KPIs, ensure operational excellence, and continuously seek process improvements
• Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance

• You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

About the Role

The Gender, Youth and Social Inclusion (GYSI) Lead will be responsible for incorporating gender-responsive, youth-inclusive and socially inclusive approaches to the One Acre Fund Tanzania (OAFTz) program, ensuring that they address the needs and challenges of women, youth and marginalized groups. This person will ensure that the social dimensions in access, awareness and equity are effectively addressed across all activity components and at all levels throughout implementation. The GYSI Lead will be responsible for developing and implementing the gender and youth strategies that ensure the inclusion of women, youth and marginalised groups in the OATz program.

Responsibilities

Gender, Youth and Social inclusion Assessment and Strategy

• Lead the collection, analysis and utilization of information from a wide variety of sources to inform the program’s gender, youth and social inclusion approaches.
• Ensure the use of participatory and collaborative problem-solving approaches to develop strategies and action plans for gender and youth integration and promotion of social inclusion for marginalized groups within the program plans, Theory of Change (ToC) processes, monitoring and learning plans and implementation guides.
• Contribute to refined period formative research and data collection, and related program strategies to ensure gender and youth integration
• Make recommendations to reach youth & women through both traditional and non-traditional channels.

Program Implementation

• Provide gender and youth-related technical support on an ongoing basis to team leads and participate in team planning processes and the implementation, including embedding GYSI principles within extension services and field activities.
• Provide technical support on the implementation of the Social Behavior Change Strategy (SBC) and SBC Communication, ensuring messages and delivery channels are tailored to effectively reach and influence women, youth and marginalized groups at community level.
• Identify and document best practices of the program in implementing gender, youth and social inclusion components for organizational learning, specifically capturing successful approaches in farmer outreach, youth engagement, and community-level inclusion.
• Build the capacity of the farmer-facing teams to apply gender responsive, youth-inclusive, and socially inclusive approaches in their direct engagement with farmers.
• Participate in program design, which includes product and service offerings to ensure they are attractive to youth, are women-friendly and socially inclusive, and guide the development of extension materials and methodologies that are accessible and responsive to diverse needs.
• Support the identification and promotion of inclusive communication channels and peer learning networks for effective outreach to all target groups.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical skills: 

• Microsoft Word, Excel, PowerPoint; Google Docs, Sheets, Slides.
• Fluency in Swahili  and English.
• Excellent professional written and verbal communication skills. 

Education & knowledge:

• Bachelor’s Degree in Social Science, preferably Sociology, Social Development, Gender Studies, Marketing.
• Minimum of five (5) years of experience in a similar role.
• Ability to conceptualize, plan, guide, and implement work with demonstrated experience in mainstreaming GYSI. 
• Program Implementation

Preferred Start Date

As soon as possible

Job Location

City, Country

Benefits

Health insurance, paid time off 

Contract Duration

2 years

Eligibility

This role is only open to citizens or permanent residents of Tanzania.

Application Deadline

19 May 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

• Driver Engagement, Retention & Growth: Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.
• Marketplace Performance & Unit Economics: Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.
• City-Level Operations & Execution: Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.
• Supply–Demand Optimization: Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.
• Rider Growth & Experience: Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.
• Risk, Safety & Compliance: Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.
  

• Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.
• Leadership: Proven track record leading large-scale operational or marketplace functions.
• Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.
• Execution-Oriented: Strategic thinker who can drive measurable outcomes.
• Communication: Excellent verbal and written communication in English (Swahili a plus).
• Adaptable: Comfortable working in a fast-paced, evolving environment.
• Customer-Focused: Passion for improving the experience of both riders and drivers.

Experience is great, but what we really look for is drive, intelligence, and integrity. Even if you don’t tick every box, please consider applying.

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.