The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!

As an Operations Manager, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

• Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement
• Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
• Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
• Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
• Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners
• Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions
• Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement
• Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
• Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives
• Track and report on KPIs, ensure operational excellence, and continuously seek process improvements
• Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance

• You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth

Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 500+ cities across 45 countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode
• Take care of your physical and mental health with our wellness perks
• Be part of an international and diverse team, in which we ensure a cooperative work environment

*Some perks may differ depending on your location.

What drives our operations? Our people! We’re looking for a sharp, data-driven Operations Specialist to drive Driver Growth, Planning, and City Expansion in Dar es Salaam, Tanzania.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist – Driver Growth, Planning & City Growth, you will play a key role in launching and scaling secondary cities across Tanzania. You will drive structured driver acquisition, lead city expansion initiatives, and ensure a healthy balance between supply and demand. This hands-on role requires strong analytical thinking and execution discipline. You will manage the driver acquisition funnel, translate data into clear action plans to drive growth, and work closely with local teams and cross-functional stakeholders, including Marketplace, Driver Engagement, and Rider teams, to ensure these cities become high-performing marketplaces with sustainable supply-demand balance.

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
• Support expansion into new and secondary cities across Tanzania by building and executing structured growth plans
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
• Run targeted initiatives to drive both driver activation and ride demand at the city level
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
• Translate data insights into prioritised execution plans and support forecasting of supply needs
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
• Experience in Tanzania or similar markets is an added advantage

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in scaling cities and building a high-performing marketplace.
• Own end-to-end driver growth and expansion initiatives with real business impact.
• Gain exposure to regional markets across East Africa.
• Work in a fast-paced, execution-driven team with strong ownership culture.
• Accelerate your professional growth with hands-on experience and learning opportunities.
• Enjoy a collaborative environment focused on solving real-world mobility challenges.

*Some perks may differ depending on your location.

We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

• Driver Engagement, Retention & Growth: Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.
• Marketplace Performance & Unit Economics: Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.
• City-Level Operations & Execution: Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.
• Supply–Demand Optimization: Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.
• Rider Growth & Experience: Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.
• Risk, Safety & Compliance: Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.
  

• Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.
• Leadership: Proven track record leading large-scale operational or marketplace functions.
• Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.
• Execution-Oriented: Strategic thinker who can drive measurable outcomes.
• Communication: Excellent verbal and written communication in English (Swahili a plus).
• Adaptable: Comfortable working in a fast-paced, evolving environment.
• Customer-Focused: Passion for improving the experience of both riders and drivers.

Experience is great, but what we really look for is drive, intelligence, and integrity. Even if you don’t tick every box, please consider applying.

• Play a direct role in shaping the future of mobility.

• Impact millions of customers and partners in 600+ cities across 50 countries.

• Work in fast-moving autonomous teams with some of the smartest people in the world.

• Accelerate your professional growth with unique career opportunities.

• Get a rewarding salary and stock option package that lets you focus on doing your best work.

• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork..

• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.