We’re looking for a highly hands-on Principal Program Manager (Builder-Operator) to drive AI impact within Rides Central Operations.

This is not a traditional program management role. You’ll personally design, build, and deploy AI tools, agents, dashboards, and decision systems, while also driving prioritisation, rollout, adoption, and governance across Rides.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change in a complex operational environment.

 

• Personally build and deploy AI tools, agents, dashboards, and decision-support systems for Rides Operations, taking solutions from prototype to production-ready use.
• Identify high-friction operational problems across markets and turn them into scalable AI solutions that improve cost, efficiency, reliability, and growth.
• Work independently with internal data, APIs, LLMs, and automation frameworks, shipping usable tools with minimal reliance on Engineering, Data, or Product support.
• Drive solutions end to end: problem definition, prioritisation, build, pilot, rollout, adoption, and iteration.
• Create clear decision materials for leadership, highlighting trade-offs, risks, ROI, and operational impact.
• Define guardrails and governance for responsible AI use, ensuring solutions are explainable, compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience personally building and deploying applied AI solutions, such as AI agents, workflow automations, dashboards, or decision-support tools.
• You are comfortable using Python, SQL, APIs, LLMs, and automation/workflow tools to build MVPs and production-lean solutions yourself.
• You understand how to move from prototype to production, including reliability, monitoring, rollout, and iteration in real operational environments.
• You can independently turn ambiguous business problems into structured execution plans and deliver measurable outcomes end to end.
• You are effective with senior stakeholders and can align technical implementation with business priorities and operational goals.
• You have experience working in scaled organisations where AI solutions are already live and embedded into core processes.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

We are looking for a Senior Program Manager to join the Commerce Operations organization. In this role, you will be responsible for leading the delivery of complex, cross-functional programmes that power Bolt’s internal monetisation platform, working across Billing, Payments, Identity & Risk, and Revenue Assurance in 50+ markets.

Our Commerce platform processes billions of transactions annually and supports six Verticals: Rides, Food Delivery, Grocery, Rentals, Scooters, and Bolt Business. You will operate at the intersection of this platform and external partners, including payment processors, fiscal authorities, regulators, and strategic vendors, ensuring scalable and compliant monetisation capabilities that enable sustainable growth.

Excited to drive complex programmes at scale? Apply now.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Program Manager, you will own end-to-end delivery of high-impact initiatives, aligning stakeholders, managing dependencies, and driving decisions to keep programmes on track. You will work closely with cross-functional teams to ensure clarity, accountability, and consistent execution across initiatives.

In this role, you will contribute to how Commerce operates at scale by introducing structured ways of working and improving delivery standards. You will use data to inform decisions, communicate effectively across technical and leadership audiences, and proactively identify risks and opportunities to ensure successful outcomes.

• Owning end-to-end programme delivery for cross-group Commerce initiatives, covering planning, execution, dependency management, and stakeholder sign-off.
• Acting as the primary point of contact for Commerce programmes, maintaining visibility on progress, risks, and blockers.
• Driving alignment across stakeholders, including Legal, Tax, Regulatory, Finance, Engineering, and business teams.
• Identifying and managing cross-team dependencies, resolving issues, and escalating where required.
• Defining and improving Commerce delivery frameworks, including playbooks, checklists, RACI structures, and risk tracking.
• Identifying Commerce partners and payment solutions, supporting cost optimisation through financial modelling and analysis.

• You have demonstrated experience delivering complex, cross-functional programmes in fast-paced technology or fintech environments.
• You have a track record of managing multi-stakeholder initiatives across teams, time zones, and domains, ensuring consistent delivery.
• You have strong communication skills, enabling clear, structured collaboration and effective alignment across diverse stakeholders.
• You have experience working closely with engineering and product teams, with the ability to navigate technical discussions and connect business and delivery contexts.
• Your strengths include analytical thinking, allowing you to work with financial models, cost structures, and performance metrics to inform decisions.
• You have strong ownership and execution skills, with the ability to manage dependencies, mitigate risks, and ensure delivery continuity.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an AI Operations Lead to join the CS Product team and oversee the operational health of Alfred, our AI support agent. This role focuses on leading a team to optimize the decision logic and feedback loops that ensure high-quality, consistent resolutions for customers worldwide.

• Leading a team of AI Operations Program Managers to ensure high performance and consistent quality standards across various business verticals.
• Monitoring performance metrics weekly to translate complex data signals into prioritized action items for both operational and technical teams.
• Running the operational cadence, including cross-functional syncs and sprint planning, to unblock dependencies and maintain momentum.
• Managing the feedback loop between customers, support agents, and business units to convert patterns into actionable system improvements.
• Maintaining the automation portfolio and reporting infrastructure as the single source of truth for leadership and stakeholders.
• Escalating critical issues or compliance blockers with clear context and recommended solutions to ensure continuous service health.

• You have a strong background in leading operations or program management functions with a focus on end-to-end performance improvement.
• You possess a diagnostic mindset, capable of identifying whether performance shifts are due to structural processes or execution gaps.
• You are an effective people manager who excels at coaching teams and maintaining a high bar for excellence in high-pressure environments.
• You demonstrate high data literacy, using performance metrics to build compelling cases for prioritization and strategic focus.
• You communicate with precision, whether writing technical escalation briefs for leadership or defining clear operational standards for your team.
• You understand the logic of how AI systems operate, allowing you to distinguish between knowledge gaps, classification errors, and logic faults.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

We are looking for a Procurement Technology and Excellence Manager to join our team in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This role sits at the heart of our procurement transformation, focused on building scalable processes, improving efficiency, and driving better decision-making through data. 

You’ll shape how procurement operates end-to-end, from tools and policies to insights and capability building,  helping the function deliver real impact across the business.

• Design and maintain procurement policies, SOPs, templates and process frameworks to keep them current, compliant and actually used by the teams.
• Lead efficiency and continuous improvement initiatives across the end-to-end procurement process, including data quality improvements, user experience improvements, spend visibility, etc.
• Develop reporting and analytics capabilities, design and build dashboards, KPIs that give senior leadership a clear and honest picture of procurement performance and business contribution.
• Own the procurement tools roadmap and work together with other functions to define development priorities, describe user stories and technical requirements, make sure data flows end-to-end through integrations.
• Lead or support assigned workstreams within the broader procurement transformation programme.
• Own the procurement knowledge base, build and run a skills and competencies program for both the procurement team and the wider organisation.

• You have extensive experience in procurement, procurement operations or process excellence and a genuine understanding of how indirect procurement works end-to-end.
• You have hands-on experience with procurement technology platforms (for example Zycus, Coupa, Ariba or similar), understanding of system integrations and data flows between procurement and finance systems.
• You have strong analytical skills with the ability to build dashboards and translate data into a coherent story for senior stakeholders.
• You have experience owning or contributing to a tools or systems roadmap, defining process and technical requirements and working effectively with technical teams to bring ideas into reality.
• You have a track record of driving process improvement and change in a fast-moving, cross-functional environment.
• You have strong documentation instincts and a tendency to see a messy process and immediately want to write the SOP.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for an experienced Program Manager to join our Central Operations team.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong Scheduled Rides (SR) expertise, fosters collaboration across functions and leads the program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Own the SR strategy and quarterly OKRs; define a clear portfolio of bets and land measurable results on GMV, fulfilment and unit economics.

• Program operating model: Set global standards and guardrails (acceptance, on-time pickup, booking offsets, backup protocols) and ensure consistent adoption across cities.

• Performance management: Maintain a single source of truth for SR performance; run a weekly rhythm that surfaces top/bottom markets, root causes, owners and dated actions.

• Cross-functional orchestration: Align Local Ops, Product, Growth, LCM, Analytics, Support, Legal, and Policy on a simple RACI with clear milestones, risks and decision logs.

• Documentation and communication: Publish crisp RFCs and a living State-of-the-Union: problem, proposal, impact, success metrics, owners, and status; communicate progress at executive-level.

• City rollout engine: Provide scalable playbooks and readiness checklists (category coverage, airport handoffs, pricing buffers, driver comms) and convert pilots into global rollouts.

• You are experienced in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

We’re looking for a skilled Program Manager to join the Central Operations team, Ride-hailing

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The main objective of this position is to lead programs within the Efficiency domain to drive operational efficiency and operations risk management in Rides repetitive operations. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads programs to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Leading the Hub Management program to ensure the cost efficiency and structured lifecycle management of hubs dedicated to supporting our partner drivers. Ensure processes and tooling are built or sourced to support data and process integrity and automations.
• Leading the Automated Access Management program to ensure all in-house employees and outsourced agents operating within the Rides vertical have automated access to the tooling and databases required for their daily work while ensuring the risks and regulatory requirements around accesses are managed.
• Leading the discovery of and manage other programs to standardise operational processes and build relevant tooling to ensure the speed, quality and cost efficiency of the operational workflows in the Rides vertical.
• Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc).
• Developing standard operating procedures (SOPs), design process flows and establish tooling to support said procedures. Conduct process audits where necessary.
• Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary.

• You have previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget
• You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement.
• You are highly analytical and have a data-driven mindset with great Excel skills.
• You are a strong collaborator with excellent communication skills (both verbal and written) in English.
• You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently.
• You are proficient in project management methodologies and tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for a driven, pragmatic, and highly analytical Ads & Monetisation Manager to help scale Bolt’s rapidly growing business in Tallinn, Estonia.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

We are looking for a driven, pragmatic, and highly analytical Manager to help scale Bolt’s rapidly growing Ads & Monetisation business.

In this role, you’ll sit at the intersection of commercial, product, and data - helping define priorities, leading product operations, and program-managing multiple initiatives from idea to impact. You’ll work end-to-end across domains: from shaping launch plans and market readiness, to enabling teams with playbooks, to building the measurement frameworks that help us learn and iterate fast.

Your work will help Restaurant and Grocery merchants grow by improving visibility, reach, and performance through scalable Ads & Growth products. You’ll bring analytical rigor, business acumen, and structured execution to design playbooks, define what success looks like, and build the operating rhythm that makes our monetisation engine spin.

While you will start as an individual contributor, this function is designed for growth. You will be expected to step up, lead rollouts, and eventually build out your own sub-team as we rapidly scale our Ads & Monetisation business. This role has a direct impact on merchant outcomes and Bolt’s P&L, offering a rare opportunity to shape the future of Ads & Monetisation at Bolt.

• Help shape the Ads & Monetisation strategy balancing growth, merchant success and platform profitability.
• Lead product go-to-markets and testing initiatives defining: playbooks, launch plans, readiness criteria, communications, adoption goals, and post-launch iteration.
• Turn complex data into actionable insights, forecasts, and business cases that clarify trade-offs and guide product and commercial decision making.
• Bridge commercial, product and data  teams acting  as the ultimate project manager and main escalation point for multiple concurrent workstreams.
• Create a systematic market feedback loop: collect insights, quantify impact, synthesize themes, and convert them into crisp inputs that help roadmap prioritisation.
• Define KPI frameworks that translate business needs into requirements for data assets that feed BIs, reporting, and AI tooling that improve operational efficiency and revenue growth.

• You ideally have around 8 years experience in RevOps, Go-To-Market, Program or Project Management within marketplaces, e-commerce, B2B SaaS, AdTech or Retail Media.
• You have a proven track record of launching revenue-generating products and tools across multiple markets and customer segments.
• You have strong program management skills with the ability to bring structure, manage dependencies, and drive fast, effective decision making.
• You have excellent stakeholder management across Product, Engineering and Commercial teams with the ability to influence senior leaders through data-driven recommendations.
• You are highly analytical and metrics-driven with strong SQL skills and experience in data modelling, analysis, and visualisation.
• You have a high ownership mindset with strong communication skills, a pragmatic approach, and the ability to thrive in fast-paced, ambiguous environments.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

 
We’re looking for a hands-on Principal Program Manager (AI Project Charter) to drive impact within Rides Central Operations. You’ll solve complex operational problems by designing scalable AI solutions that deliver measurable results across markets.

 
 
  With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

  Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!
 

 
 

You’ll personally design and implement AI tools, agents, dashboards, and decision systems, working cross-functionally while maintaining strong individual ownership. You’ll also help define how AI initiatives are prioritised and governed across Rides.

This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change.

 

• Build and deploy AI tools, agents, dashboards, and decision systems for Rides Operations, covering areas such as diagnostics, optimisation, forecasting, policy enforcement, and reporting automation, moving from prototype to production-ready solutions.
• Translate operational complexity into scalable AI solutions with measurable impact, identifying high-friction problems across markets and defining use cases that improve cost, efficiency, reliability, and growth.
• Deliver independently, minimising dependencies while partnering where scale or integration is required, using internal data, APIs, large language models (LLMs), and automation frameworks to ship usable tools even with limited Engineering, Data, or Product bandwidth.
• Create clear decision materials for leadership, highlighting trade-offs, risks, and impact, running structured AI reviews, and aligning priorities with operational and financial outcomes.
• Develop scaling playbooks and drive adoption across regions, guiding pilots through rollout to steady state, tracking performance, and iterating based on usage and feedback.
• Establish principles and governance for responsible AI use in Operations, defining guardrails to ensure solutions are explainable, locally compliant, and aligned with long-term platform standards.

• You have demonstrated hands-on experience building and deploying applied AI solutions, including AI agents and use-case-specific model fine-tuning.
• You have practical experience with enterprise AI ecosystems (e.g. Google Cloud, Gemini) and hands-on usage of tools such as GPT or Claude, including API and workflow integrations.
• You have strong programme delivery capabilities, translating business needs into prioritised execution plans and driving transformation initiatives end to end.
• You can manage senior stakeholders effectively, aligning technical implementation with business objectives.
• You have experience operating within scaled organisations where AI solutions are already live and integrated into core processes.
• You have 8–12 years of combined technical and business working experience. A broader machine learning background, Python and SQL proficiency, and vendor management experience are considered an advantage.

 
 
  Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
 

 
 

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

 *Some perks may differ depending on your location and role.

We’re looking for an experienced Senior Program Manager to join our Driver Growth domain. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

• Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams

• Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.

• Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.

• Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.

• Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.

• Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.

• You have a minimum of 7 years of experience in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We are looking for an experienced Senior Program Manager to join our Central Operations team

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

The Senior Program Manager plays a critical role in defining and scaling how Central Operations owns business-level driver and marketplace metrics, feature configuration governance and live feature performance across Driver and Marketplace topics.

This individual will ensure markets are empowered to operate effectively while maintaining global consistency and marketplace health. The role is responsible for building structured monitoring frameworks, driving cross-functional alignment and creating scalable mechanisms that improve decision-making and operational excellence.

• Own and define the core set of business-level metrics across Driver and Marketplace, ensuring clear definitions and alignment with Central Operations and Product leadership.

• Establish city-level diagnostic frameworks and playbooks that enable Central Ops and local teams to interpret metric movements and conduct root-cause analysis following feature enablement.

• Design and implement governance frameworks for feature configuration management, including guardrails, intake processes and approval criteria for local market requests.

• Own the gating and assessment process for market-driven feature configuration requests, ensuring consistency, scalability and operational feasibility.

• Implement closed-loop monitoring mechanisms to track the impact of configuration changes and ensure accountability post-launch.

• Maintain clear RACI and RAPID models across Product and Central Ops for feature rollout, testing, handover and live-market ownership.

• You have a minimum of 7 years of experience in program management, marketplace operations or a related field.

• You have a strong understanding of marketplace mechanics and operational governance.

• You have a proven experience building scalable cross-functional processes and operating models.

• You have demonstrated ability to work with data and translate metrics into structured action plans.

• You have excellent stakeholder management and communication skills.

• You have strong analytical and problem-solving capabilities.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.