PowerShell Jobs in Taipei.
All active PowerShell roles based in Taipei.
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OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
We are looking for an Associate Support Engineer to join our OPSWAT Level 1 technical support team and assist customers in troubleshooting and resolving technical issues efficiently. This role involves managing support tickets, providing real-time assistance, and contributing to knowledge base documentation to improve customer experience.
If you have a passion for technology, problem-solving, and customer interaction, this is a great opportunity to grow your career in a dynamic and collaborative environment.
The position will be based in Taipei, Taiwan.
Key Responsibilities
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Customer Issue Management
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Monitor and manage the queue of open support tickets, ensuring timely resolution.
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Track customer status, support level, and previous interactions to provide effective assistance.
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Investigate and diagnose reported technical issues by gathering relevant information and attempting to replicate the problem.
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Leverage internal knowledge management systems (FAQs, troubleshooting guides, previous tickets, product documentation, internal wikis) to identify solutions before escalating cases.
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Escalate complex or unresolved issues to senior engineers or product teams, ensuring detailed documentation of troubleshooting steps taken.
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Maintain clear and professional communication with customers throughout the support process via email, chat, and phone.
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Track customer satisfaction and proactively follow up on outstanding cases to ensure resolution.
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Technical Assistance & Troubleshooting
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Assist customers with installation, configuration, and integration of company products.
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Guide customers through technical solutions and best practices.
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Work closely with internal teams (Product Development, Engineering, QA) to address technical challenges.
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Documentation & Reporting
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Maintain detailed records of customer interactions and resolutions in the ticketing system.
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Create and update knowledge base articles, FAQs, and troubleshooting guides.
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Ensure accurate categorization and tagging of tickets for efficient tracking and reporting.
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Continuous Learning & Improvement
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Stay up to date with product updates, new features, and industry trends.
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Participate in internal training sessions and gain certifications in relevant technologies.
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Collaborate with the team to identify areas for process improvement in technical support operations.
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What We Need from You
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Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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1-2 years of experience in technical support, helpdesk, or IT service role.
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Familiarity with ticketing systems (e.g., Jira, Service Cloud, Zendesk, ServiceNow).
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Strong problem-solving abilities and attention to detail.
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Excellent English and Mandarin communication skills (written and verbal).
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Hands-on experience with Windows and Linux environments.
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Familiarity with networking concepts (TCP/IP, DNS, firewalls, etc.).
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Ability to learn quickly and work collaboratively in a team environment.
Nice to Have (Preferred Qualifications)
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Basic understanding of cloud computing (AWS, Azure, Google Cloud).
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Knowledge of cybersecurity concepts and security products.
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Basic understanding of Docker, Kubernetes, or containerized environments.
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Scripting or automation skills (Python, Bash, or PowerShell).
What We Offer
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Competitive salary and benefits package.
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Opportunities for career growth and skill development.
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Exposure to cutting-edge technologies and industry-leading products.
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Collaborative and dynamic work environment.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
Ready to apply?
Apply to OPSWAT
Senior Software Development Engineer, Developer Tools
Network Optix (Nx) is a global powerhouse in video software development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over a decade in the making, the Network Optix Enterprise Video Operating System helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.
Nx is headquartered in Walnut Creek, California, with additional locations in Burbank, California, Portland, Oregon, Belgrade, Serbia; Hague, Netherland; Taipei, Taiwan, and regional teams distributed across the globe. Recognized on the Inc. 5000 Fastest Growing Companies list for 9 years running, we are committed to expanding our teams cross-functionally and globally.
Network Optix aims to power the world’s most intelligent video solutions, with the ultimate goal of carving a path toward revolutionizing the landscape of video technology and transforming how we perceive the world around us.
Summary/Purpose of the role
We are looking for a Senior Software Development Engineer, Developer Tools to join our team.
Automation of key engineering processes - such as builds, testing, deployments, and more - is a critical focus at Network Optix. These efforts help our engineers work more efficiently and deliver high-quality software faster.
The CI team plays a leading role in designing, building, and maintaining this automation ecosystem, driving best practices in CI/CD (Continuous Integration and Continuous Delivery) across the company.
Current State of CI/CD and Automation
A significant portion of our engineering and infrastructure processes is already automated and continuously evolving. The CI team builds and maintains a range of internal services and tools, including:
- Automation tools – Custom bots and services that streamline routine tasks within merge requests and Jira workflows, built on top of the GitLab and Jira APIs.
- Crash analysis service – A service that processes core and minidumps from client environments and automatically creates Jira issues for developers.
- Sign server – A service that securely signs distributable binaries using certificates and keys provided by customers.
- Build tooling – Tools and integrations to build our cross-platform products using CMake, Ninja, and Conan.
- Product CI pipelines – GitLab-based pipelines that run builds and automated tests across our product line.
- Internal CI/CD solutions – Pipelines and web services for internal CI team projects, including Jenkins jobs.
What the CI Team Has Today
- A real engineering culture – Code reviews, pre-commit checks, and a strong focus on writing high-quality, maintainable code.
- A small, hands-on team – 5 engineers and a team lead who actively contributes to the codebase.
- Solid infrastructure – Bare-metal servers running Kubernetes clusters in our own data center.
- Knowledge sharing – A collaborative environment where engineers actively help each other and grow together.
- Room to grow – Opportunities to take ownership of meaningful projects and develop professionally.
What you will be doing
There is a substantial amount of work ahead as we continue to expand and improve our CI/CD ecosystem:
- New automation services – Design and implement new services, and continue evolving the existing ones.
- Developer productivity tools – Build internal tools and services that save engineers time and streamline daily workflows.
- Build tooling improvements – Make our build infrastructure faster, more reliable, and easier to maintain.
- Pipeline performance – Improve the efficiency, stability, and execution time of our GitLab pipelines.
- Automation backlog – Work through a growing backlog of automation requests from engineering teams across the company.
- Support and maintenance – Troubleshoot issues, fix bugs, and keep existing solutions reliable.
What you bring
Software engineering – Solid hands-on experience building and maintaining production services, with good coding practices and attention to code quality.
- Python – Strong Python skills; this is the team's primary language for service development.
- Service integration – Familiarity with automating workflows through integration with internal services such as GitLab, Jira, and Artifactory, using direct API access, SDKs, CLI tooling, or other programmatic approaches.
- Scripting experience - Bash, PowerShell
- Git – Solid knowledge of Git and collaborative development workflows.
- Systems fundamentals – Working knowledge of networking, operating systems, and how software interacts with hardware.
Soft skills
- Engineering mindset - Approaches problems pragmatically, gravitates toward clean and maintainable solutions; but also knows when to “use duct tape” instead of “building a spaceship”.
- Ownership mentality - Takes responsibility for the quality and longevity of their work, not just getting it "done."
Kindness - Approachable personality, able to communicate clearly and with empathy
Nice to Have (Optional)
- Familiarity with CMake, Conan, Ninja, or similar build tools
- Experience with GitLab CI/CD pipelines
- Jenkins experience (groovy)
What we offer
- Competitive compensation
- Paid time off
- Flexible working hours
- Hybrid work in our brand-new comfortable office
- Employer-sponsored health coverage
- Working with top industry experts in our international team
Hybrid or Remote
The position is ideally a hybrid role and the office is located in Hague, Netherlands.
Network Optix is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the diversity of our workforce, which includes people of all cultural, national, racial, gender identities, and those who have served in the military. We strive for an environment where creativity and collaborative growth thrive. If you have a disability or special need that requires accommodation, please let us know.
Ready to apply?
Apply to Network Optix
Senior Software Development Engineer, Developer Tools
Network Optix (Nx) is a global powerhouse in video software development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over a decade in the making, the Network Optix Enterprise Video Operating System helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.
Nx is headquartered in Walnut Creek, California, with additional locations in Burbank, California, Portland, Oregon, Belgrade, Serbia; Hague, Netherland; Taipei, Taiwan, and regional teams distributed across the globe. Recognized on the Inc. 5000 Fastest Growing Companies list for 9 years running, we are committed to expanding our teams cross-functionally and globally.
Network Optix aims to power the world’s most intelligent video solutions, with the ultimate goal of carving a path toward revolutionizing the landscape of video technology and transforming how we perceive the world around us.
Summary/Purpose of the role
We are looking for a Senior Software Development Engineer, Developer Tools to join our team.
Automation of key engineering processes - such as builds, testing, deployments, and more - is a critical focus at Network Optix. These efforts help our engineers work more efficiently and deliver high-quality software faster.
The CI team plays a leading role in designing, building, and maintaining this automation ecosystem, driving best practices in CI/CD (Continuous Integration and Continuous Delivery) across the company.
Current State of CI/CD and Automation
A significant portion of our engineering and infrastructure processes is already automated and continuously evolving. The CI team builds and maintains a range of internal services and tools, including:
- Automation tools – Custom bots and services that streamline routine tasks within merge requests and Jira workflows, built on top of the GitLab and Jira APIs.
- Crash analysis service – A service that processes core and minidumps from client environments and automatically creates Jira issues for developers.
- Sign server – A service that securely signs distributable binaries using certificates and keys provided by customers.
- Build tooling – Tools and integrations to build our cross-platform products using CMake, Ninja, and Conan.
- Product CI pipelines – GitLab-based pipelines that run builds and automated tests across our product line.
- Internal CI/CD solutions – Pipelines and web services for internal CI team projects, including Jenkins jobs.
What the CI Team Has Today
- A real engineering culture – Code reviews, pre-commit checks, and a strong focus on writing high-quality, maintainable code.
- A small, hands-on team – 5 engineers and a team lead who actively contributes to the codebase.
- Solid infrastructure – Bare-metal servers running Kubernetes clusters in our own data center.
- Knowledge sharing – A collaborative environment where engineers actively help each other and grow together.
- Room to grow – Opportunities to take ownership of meaningful projects and develop professionally.
What you will be doing
There is a substantial amount of work ahead as we continue to expand and improve our CI/CD ecosystem:
- New automation services – Design and implement new services, and continue evolving the existing ones.
- Developer productivity tools – Build internal tools and services that save engineers time and streamline daily workflows.
- Build tooling improvements – Make our build infrastructure faster, more reliable, and easier to maintain.
- Pipeline performance – Improve the efficiency, stability, and execution time of our GitLab pipelines.
- Automation backlog – Work through a growing backlog of automation requests from engineering teams across the company.
- Support and maintenance – Troubleshoot issues, fix bugs, and keep existing solutions reliable.
What you bring
Software engineering – Solid hands-on experience building and maintaining production services, with good coding practices and attention to code quality.
- Python – Strong Python skills; this is the team's primary language for service development.
- Service integration – Familiarity with automating workflows through integration with internal services such as GitLab, Jira, and Artifactory, using direct API access, SDKs, CLI tooling, or other programmatic approaches.
- Scripting experience - Bash, PowerShell
- Git – Solid knowledge of Git and collaborative development workflows.
- Systems fundamentals – Working knowledge of networking, operating systems, and how software interacts with hardware.
Soft skills
- Engineering mindset - Approaches problems pragmatically, gravitates toward clean and maintainable solutions; but also knows when to “use duct tape” instead of “building a spaceship”.
- Ownership mentality - Takes responsibility for the quality and longevity of their work, not just getting it "done."
Kindness - Approachable personality, able to communicate clearly and with empathy
Nice to Have (Optional)
- Familiarity with CMake, Conan, Ninja, or similar build tools
- Experience with GitLab CI/CD pipelines
- Jenkins experience (groovy)
What we offer
- Competitive compensation
- Paid time off
- Flexible working hours
- Hybrid work in our brand-new comfortable office
- Employer-sponsored health coverage
- Working with top industry experts in our international team
Hybrid or Remote
The position is ideally a hybrid role and the office is located in Belgrade, Serbia.
Network Optix is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the diversity of our workforce, which includes people of all cultural, national, racial, gender identities, and those who have served in the military. We strive for an environment where creativity and collaborative growth thrive. If you have a disability or special need that requires accommodation, please let us know.
Ready to apply?
Apply to Network Optix