A Senior Merchant Risk Analyst is responsible for identifying, assessing, and mitigating financial and operational risks associated with merchant accounts in payment processing, fintech, or acquiring environments. This role sits at the intersection of underwriting, fraud prevention, compliance, and business enablement.

Responsibilities of the role

• Review and evaluate new merchant applications for risk exposure, including credit risk, fraud potential, and regulatory compliance 
• Conduct due diligence & enhanced due diligence on merchants, including business verification, ownership structure, and industry risk classification based on regulatory requirements
• Monitor existing merchant portfolios for unusual transaction patterns, chargeback trends, and signs of fraudulent activity 
• Analyze transaction data to detect fraud, illegal activities, money laundering indicators, or violations 
• Investigate and resolve chargeback disputes, fraud claims, and suspicious activity reports 
• Prepare risk reports and escalate high-risk cases to senior management to make informed onboarding decisions
• Collaborate with internal and external stakeholders to resolve issues related to the merchant 
• Stay current on regulation changes, card scheme rules (Visa, Mastercard) and industry best practices
• Driving process efficiency through an agile approach and strategic AI implementation
• Submit SMR with relevant regulators

About you

• Bachelor's degree in Finance, Business, Economics, or a related field 
• At least 8 years of experience within acquiring industry with strong knowledge on merchant risk, fraud operations, payments, or financial crime 
• Strong Understanding of AUSTRAC, Scheme Regulation & PCI-DSS frameworks 
• Exposure to high-risk merchant verticals (e.g., gaming, nutraceuticals, travel, CBD)
• Knowledge of chargeback management and dispute resolution processes
• Strong analytical and fraud investigative mindset 
• Attention to detail and ability to work under pressure 
• Clear written and verbal communication for documenting decisions 
• Sound judgment in ambiguous or time-sensitive situations 
• Ability to balance risk mitigation with merchant experience
• Proficiency in data analysis tools (Excel, SQL, or similar)

Job Summary

The Data Centre Design Engineering Project Manager will oversee the end-to-end delivery of data centre projects, including design review, construction, commissioning, and operational handover. This role ensures that all engineering, construction, and operational requirements are met on time, within budget, and according to quality and compliance standards.

The position involves close coordination with multi-disciplinary teams — mechanical electrical, plumbing (MEP), civil, electrical, IT infrastructure, security and operations — to deliver hyperscale, colocation, and enterprise data centres.

This role is ideal for candidates with strong mechanical and electrical expertise, hands-on experience in hyperscale and Tier III+ data centres, and proven project management leadership.

 Key Roles & Responsibilities

1. Project Management & Execution

• Lead full project lifecycle: planning, design, procurement, construction, commissioning, energization, and handover.
  Develop, monitor, and maintain master project schedules, budgets, and resource plans.
  • Establish project governance framework, reporting cadence, and executive dashboards.
  • Identify project risks, maintain risk registers, implement mitigation strategies, and escalate critical issues.
  • Manage contract administration, variation orders (VO), claims assessment, and commercial negotiations.
  • Ensure contractor compliance with contractual milestones, performance guarantees, and LD provisions.
  • Support procurement strategy including evaluation of EPC / D&B / CM delivery models.
  • Manage long-lead equipment procurement (transformers, generators, UPS, chillers) including FAT oversight.
  • Prepare and present progress reports, KPIs, cost forecasts, and milestone updates to senior management and stakeholders.

       2. Engineering & Technical Oversight

• Review, approve, and coordinate technical designs: electrical, mechanical, HVAC, fire protection, security, and IT infrastructure.
  Validate system redundancy (N+1, N+2, 2N, 2N+1) and operational reliability requirements.
  • Ensure compliance with local regulations, utility requirements, and international standards (Uptime Tier III/IV, NFPA, IEC, TIA, ISO).
  • Coordinate with utility providers (e.g., TNB or regional utilities) for grid interconnection, energization, and regulatory approvals.
  • Oversee HV/MV infrastructure delivery, protection coordination, and energization strategy.
  • Supervise Testing & Commissioning (Level 1–5) including IST, FMEA validation, black building tests, and reliability verification.
  • Review power system studies (short circuit, load flow, arc flash) and reliability analysis.
  • Oversee vendor, contractor, and consultant performance to meet technical specifications and project objectives.

         3. Team Leadership & Stakeholder Management

• Monitor CAPEX budgets, cost forecasts, and financial controls.
  Track procurement schedules and mitigate supply chain risks.
  • Review progress payment certifications and contractor claims.
  • Ensure performance bond, insurance (CAR/EAR), and risk transfer compliance.
  • Participate in tender evaluations and contract award recommendations.

       4.Team Leadership & stakeholder management

• Lead multi-disciplinary project teams, contractors, consultants, and internal engineers.
  Act as primary interface between clients, suppliers, utility authorities, and internal teams.
  • Mentor junior engineers and project staff, fostering knowledge transfer and operational excellence.
  • Ensure seamless communication and coordination across all stakeholders.
  • Support Director of Engineering in strategic planning and executive reporting.

         5. Compliance, quality & safety

• Enforce adherence to engineering standards, corporate governance, and safety regulations.
  Conduct QA/QC inspections to validate system installation and workmanship.
  • Support environmental, health, and safety (EHS) initiatives.
  • Ensure environmental permits and statutory compliance are maintained throughout project lifecycle.

      6.Operation and Handover

• Facilitate smooth transition to operations including as-built documentation, SOPs, MOPs, EOPs, and asset registers.
  Ensure operational readiness, maintainability, and uptime SLA compliance.
  • Support training of O&M teams and post-handover stabilization.
  • Validate performance metrics including PUE, WUE, and system reliability KPIs.

Job Functions & Competencies

Key Requirements

Education & Certifications:

• Bachelor’s degree in Electrical, Mechanical, or Building Services Engineering.
• Preferred: CDCP, PMP, ATD (Accredited Tier Designer)

Experience:

• Minimum 10 years in data centre construction, commissioning, or hyperscale infrastructure projects.
• Experience with 275kV grid intake and campus-scale developments preferred.
• Proven delivery of large-scale Tier III+ or hyperscale DCs (50 MW+) in South East Asia.
• Hands-on experience with critical systems: chillers, CRAH/CRAC, UPS, generators, LV/MV electrical distribution, BMS/SCADA, fire protection systems.
• Experience managing EPC / D&B contractors and complex stakeholder environments.

Technical Skills:

• Knowledge of electrical, mechanical, sanitary, plumbing, HVAC systems, IT infrastructure, security system
• Familiarity with Uptime, TIA, NFPA, IEC, ISO standards.
• Experience in project management tools: Primavera P6, MS Project, or equivalent.

Soft Skills & Leadership:

• Excellent leadership, team coordination, and stakeholder management.
• Effective communication, negotiation, and problem-solving under tight deadlines.
• Strong decision-making under tight deadlines and high-pressure environments.
• Fluent in English; native language preferred.

 Key Competencies

• Candidate should take full ownership of projects and provide hands-on technical and managerial leadership.
• Must be capable of delivering hyperscale, Tier III+, and colocation data centres
• Strong focus on mechanical & electrical engineering systems, commissioning, operational readiness, and uptime SLA compliance.
• Capable of managing large campus-scale developments and phased expansions.
• Ability to bridge engineering, commercial, and operational disciplines.

Overall:
This role requires a versatile engineering leader with strong technical depth, project management skills, and operational awareness. The ideal candidate will ensure safe, compliant, and timely delivery of high-availability data centre infrastructure, bridging design, construction, and operations.

Your Impact

As Senior Commercial Manager based in our HQ in Sydney, you will report to the Associate Commercial Director and work closely with teams and leadership across APJ, making your mark in a number of ways:

• You will lead commercial strategy across large-scale, high-profile hyperscale data centre developments
• You will influence key commercial, contractual, and risk decisions across a rapidly growing regional platform
• You will shape and elevate commercial frameworks, governance, and best practice at scale

What you’ll do

• Provide expert leadership, guidance and advice to support the delivery teams in all aspects of commercial and contract issues across the entire lifecycle of our data centre developments
• Lead commercial strategy and performance across multiple projects
• Negotiate and manage complex contracts, both domestically and internationally, including supplier relationships and commercial processes
• Lead cost management, forecasting, and cashflow projections across a regional portfolio
• Manage commercial portfolio risk and resolve commercial claims and disputes in a creative manner, balancing both parties’ objectives and the long-term implications of changes or solutions
• Drive governance, reporting and continuous improvement initiatives aimed at increasing time and costs efficiencies of the delivery of our data centres
• Partner with a wide range of stakeholders including Development, Finance & Treasury, Legal, and other AirTrunk teams to optimise delivery outcomes across our data centre developments
• Travel to data centre sites both domestic and internationally for project initiation, project reviews and audits, constructability reviews, commissioning, project close out, and the like as required.

What you’ll bring

• 12+ years’ experience in commercial roles within data centre construction, engineering, or infrastructure
• Proven delivery of complex, high-value projects across full lifecycle
• Degree in Law, Quantity Surveying, Engineering, or similar
• Strong expertise in contract negotiation, cost management, and risk
• Excellent stakeholder management, communication, and influencing skills
• Commercially astute, proactive, and outcome-driven

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our Impact And Scale

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About The Role

Reporting to the Head of Enterprise, this role’s core purpose is to build a quality pipeline for Sonder’s sales teams across both direct and partner-led channels.

This is a standalone Business Development role embedded within the Sales & Partnerships team. The successful candidate will take ownership of outbound strategy and partner-sourced lead development, working closely with Account Executives and our existing Insurance and HR consulting partners to identify and mature new pipeline opportunities.

Beyond traditional outbound prospecting, this role will play a critical part in strengthening Sonder’s sales & co-sell partner ecosystem, particularly:

• Insurance partners who co-invest in Sonder licences to reduce workers compensation and mental health claims
• HR consulting partners who recommend Sonder to their client base to improve employee health, safety and wellbeing outcomes

This is an opportunity for a highly driven self-starter to design, execute and continuously optimise a repeatable pipeline engine across direct and partner channels. We're looking for a professional with the grit to become an integral part in developing Sonder’s sales pipeline using digital and non-digital tools to engage potential clients across a variety of industries and partners, communicating how Sonder’s solutions can add value to their business. 

Your day to day activities include:

• Meeting and exceeding sales goals and targets (“100% hunting role”)
• Building out a comprehensive & repeatable outbound sales motion to generate new leads; from initial touchpoint to sales qualified lead conversion
• Pipeline Generation - Creating, planning & executing outbound sales campaigns; focused on lead generation & qualification to drive new business with social, calls and emails 
• Documenting prospect conversations and updates in Hubspot with clear and concise notes
• Converting sales ready leads to the sales team for further follow up
• Utilising all social & professional channels & tools to research and engage with prospects
• Measuring activities & performance across all outbound sales campaigns
• Working effectively in a team environment to support achievement of sales goals and deliver on prospect engagement
• Strategic planning - Aligning both Sonder and partner activities with new business development outcomes & enablement to help partners sell Sonder
• Relationship nurturing - Developing long-term, collaborative relationships, internally & with partners

Partner-Sourced Pipeline Development

• Working closely with the Head of Partnerships to identify co-sell opportunities within insurance and HR consultant partner networks
• Engaging partner relationship managers to identify target accounts and shared opportunities
• Supporting partners with outreach strategies, campaign coordination and prospect engagement
• Helping foster strong working relationships with partner stakeholders to increase leads and pipeline contribution
• Tracking and reporting on partner-sourced pipeline performance

Cross-Functional Collaboration

• Partnering with Account Executives on industry-focused & product sales-play campaigns and target account strategies
• Contributing to account based marketing (ABM) initiatives
• Providing market and prospect insights back to Sales, Marketing and Partnerships
• Supporting customer roundtables, industry events and partner initiatives where relevant

Who are we looking for? 

• A tertiary education in Business, Marketing, Communications or equivalent experience
• 1-2 years experience in a SDR/Business development role or similar
• Experience with Hubspot (or other relevant CRMs)
• Up-to-date with the latest technologies and best practices in inbound/outbound sales
• A resilient individual with a strong sense of curiosity to drive continuous learning of our customers, their challenges and the wider marketplace. 
• An energetic, self-starter who thrives on seeking continual improvement and who works seamlessly across team
• Excellent verbal/phone and written communication skills
• Experience working with channel or partner-led sales motions (highly desirable)

Personal Attributes

• Self-starter who thrives in a standalone role
• Highly organised and structured
• Strong commercial curiosity
• Resilient and goal-driven
• Confident engaging cross-functional stakeholders
• Excellent written and verbal communication skills
• Comfortable working across both direct and partner channels

This role requires someone who can operate independently, take initiative and continuously refine how pipeline is generated, rather than relying on established scripts or large team support.

What can we offer you?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Strategy and Growth team and as we continue to grow, there will be plenty of development opportunities. You will be provided with all the tools in order for you to succeed including sales navigator and hubspot

• Modern offices based in Waterloo
• Uber For Business account
• Flexible work arrangements 
• Induction and onboarding designed to make you succeed in your new role
• Catered lunches 
• Social events and clubs
• Bring your dog to work 
• Stocked kitchen with access to all the snacks you need

Join Sonder’s innovative movement and feel empowered everyday knowing you are contributing to making the world a safer place. 

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check

Apply now for a confidential conversation.

#LI-Hybrid

• Manage the end-to-end handling of cyber claims arising from Australian policyholders, from notification through to resolution
• Act as a key claims contact for brokers and insureds in the Australian market
• Work closely with underwriting and distribution teams to:
  • provide claims insights
  • support broker engagement
  • help position claims as a differentiator
• Support the development of claims data, trends, and reporting relevant to the Australian portfolio
• Assist with the creation and delivery of claims presentations and training for brokers and internal stakeholders
• Collaborate with UK and US claims colleagues to ensure consistency in claims approach, guidance, and strategy
• Contribute to the ongoing development of claims processes and best practices as the Australian operation grows
• Facilitate claims payments, budgets, and maintain and manage financial data.
• Generate reports utilizing Tableau to pull general claims data

• • Experience working in insurance claims, ideally within cyber insurance
• • Previous exposure to cyber, professional indemnity, or financial lines claims strongly preferred
• • Confidence working directly with:
  • brokers
  • insureds
  • insurer partners
  • external vendors
• Strong communication and presentation skills, with the ability to explain claims concepts clearly to non-technical audiences
• Highly organised, proactive, and comfortable working in a fast-growing, evolving environment
• A collaborative mindset and willingness to build and shape a function, not just operate within one
• Flexible and open to change, innovation, and new information

• This role is fully remote, however candidates must be based in Sydney, NSW, to support the Australian market and stakeholder engagement.