The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

Please note that we are currently only considering candidates who are already based in Switzerland and have the legal right to work in Switzerland. We are not able to offer relocation or visa sponsorship for this role.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills and ability to translate Celonis use cases into customer business landscape 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

Please note that we are currently only considering candidates who are already based in Switzerland and have the legal right to work in Switzerland. We are not able to offer relocation or visa sponsorship for this role.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills and ability to translate Celonis use cases into customer business landscape 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

Please note that we are currently only considering candidates who are already based in Switzerland and have the legal right to work in Switzerland. We are not able to offer relocation or visa sponsorship for this role.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills and ability to translate Celonis use cases into customer business landscape 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

The Team:

You will join our Swiss Account Team which is responsible for selling into existing enterprise customers based in Switzerland and help those global leaders optimize their end-to-end processes and increase operational efficiency through our Process Intelligence platform.

The Role:

Applying a consultative sales approach, you will create and cultivate relationships to build and maintain customers for life. You will be responsible for generating new additional business opportunities within a set of key enterprise accounts within the Swiss territory. You will collaborate cross functionally to understand the account’s needs and drive the end-to-end sales-cycle.

The work you’ll do:

• Manage your accounts from an existing customer perspective, land-and-expand is the typical model
• Engage cross line-of-business at C-level and below
• Drive Celonis Process Intelligence sales motions across the entire core enterprise value chain, with a focus on Finance, Supply Chain and other industry /customer specific use cases, translating core challenges into compelling, AI-enabled use cases that deliver measurable Execution Capacity.
• Hold an individual revenue target for closing six-seven-figure deals within your accounts
• Engage closely with partners e.g, consulting firms and SaaS vendors
• Drive complex sales cycles through orchestrating virtual teams including business development representatives, marketing managers, partner managers, sales engineers / pre-sales, customer success managers, professional services, implementation partners…

The qualifications you need:

• 5+ years of relevant experience, ideally spanning both Management Consulting and SaaS sales, or a proven track record of success and career progression in either domain
• Proven ability to build trusted relationships with senior business stakeholders and engage effectively at the C-level (CFO, CPO, COO, etc.)
• Strong business acumen and a deep understanding of key processes and KPIs throughout the entire enterprise value chain in the Manufacturing Industry, particularly within the domains of Finance and Supply Chain.
• Solid understanding of one or multiple of these industries: Manufacturing, CPG/Retail, Life Science and General Professional Services
• Strong communication and presentation skills in German (fluent) and English
• Ability to adapt to a fast moving, ever changing, high growth environment and approach challenges with positivity, creative thinking, and a growth mindset
• Willingness to be collaborative, inclusive, to embrace diversity and to have strong interpersonal skills #differentmakesusbetter
• Ability to leverage internal resources and work as a team #bestteamwins

#LI-SS6

In short

As the Head of Strategy & Operations, you are the architect of Footwear Creation's operating model. You will translate On's 2030 Long Range Plan into executable transformation- driving the strategic initiatives, processes, and systems that enable our team to deliver breakthrough footwear with Swiss-engineered precision. Sitting at the intersection of Development, Engineering, Materials, and Sustainability, you will influence leaders across functions, build organizational excitement for new ways of working, and make decisive calls on initiative prioritization and execution. Your mission: own the LRP initiative portfolio, orchestrate the leadership operating rhythm, and deliver measurable transformation that elevates how we create.

Your mission

Strategic Leadership & Vision (LRP to Action)

• Architect the Roadmap: Translate On’s 2030 LRP and annual goals into a multi-year strategic roadmap for Footwear Product Creation
• Strategic Prioritization: Act as the Creation gatekeeper for the footwear portfolio, ensuring technical breakthroughs are sequenced and resourced for maximum commercial impact.

Portfolio Strategy & Operating Rhythm

• Own seasonal range portfolio planning: capacity modeling, resource allocation, project prioritization
• Design and manage the Footwear Creation operating rhythm: weekly leadership standups, monthly business reviews, quarterly strategic planning
• Facilitate high-stakes leadership discussions; Own the agendas, pre-reads, drive decisions and follow-through for all leadership forums
• Serve as the primary coordination point between Creation and cross-functional partners (Innovation, Sourcing, Brand, Supply Chain)
• Build portfolio dashboards that give leadership real-time visibility into capacity, progress, risks, and trade-offs.

Process Excellence & Transformation

• Lead strategic initiatives to improve creation velocity: stage-gate optimization, systems integration, capacity planning frameworks
• Identify and eliminate process inefficiencies; challenge any workflow that doesn't add value
• Drive adoption of new ways of working through clear metrics, change management, and feedback loops
• Build a high-accountability, fast-decision culture within the Creation leadership team.

Change Management & Adoption Excellence

• Drive adoption of new initiatives through comprehensive change management: communication strategies, training programs, adoption metrics, feedback mechanisms
• Build organizational excitement and understanding of the strategic rationale behind transformational changes
• Navigate politics and complexity to drive decisions and unblock progress
• Hold partners accountable to commitments- even when they don't report to you
• Monitor leading indicators of adoption; implement course corrections when resistance or confusion emerges
• Foster a culture of accountability, transparency, and continuous improvement within Footwear Creation.

Your Story

• Experience: 10+ years of leadership in Product Strategy, Program Management, or Footwear Creation, with a proven track record of translating corporate strategy into actionable cross-functional initiatives
• Operational Rigor: Exceptional executive facilitation skills; you are comfortable holding senior stakeholders accountable and running high-stakes leadership rhythms
• Influence without authority: You've led initiatives where success required getting leaders who don't report to you to change how they work. You have low self orientation
• Footwear Acumen: Deep understanding of the end-to-end product creation lifecycle- from innovation and engineering to global manufacturing
• Data-Driven Mindset: Exceptional analytical and visualization skills; you can turn complex project data into clear insights for executive decision-making
• Transformation Leader: Experience leading organizational change, including "Future State" org design and the implementation of new operating models
• Communication: A natural storyteller, capable of inspiring large teams on stage and navigating complex cross-functional partnerships
• Passion: An undeniable drive for sports, footwear technology, and Swiss-engineered innovation.

Why This Matters

On is scaling fast. Footwear Creation needs to evolve- not just work harder, but work smarter. We need new systems, new processes, new ways of collaborating. We need someone who can drive that transformation across a complex, cross-functional organization.

You won't build the products. But you'll build the operating model, the systems, and the culture that enable products and brand initiatives to be adopted and built with excellence, at speed, at scale.

If you're the kind of transformation leader who thrives on complexity, who knows how to influence without authority, who can make tough calls and drive change that sticks- this is your role.

Meet The Team

Our mission is to define and create the future of sportswear bringing to life groundbreaking innovations. Acting at the forefront of material science, sport science and engineering we develop products that push the boundaries of performance and sustainability, blending in unique aesthetic appeal that embodies On’s design DNA.

What we offer

The Role

To push further our vision of Enterprise AI, we are looking for a senior leader to grow and lead our team of Enterprise Architects. 

This high-impact leadership role demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans.

Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership across Sales, Value Engineering, Product Management, Data Ops, and Information Security teams.

Measures of Success

Your success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success.

The work you’ll do:

• Team Leadership: Hire, mentor, and manage a team of Enterprise Architects who define the overall architecture, data, and cloud strategy for our largest client accounts.
• Executive Engagement: Act as an executive sponsor in pre-Sales and post-Sales phases, presenting strategic visions to C-level executives and engaging with customer Architecture and security teams.
• Drive Strategic Innovation: Guide your team to design architectures that drive enterprise modernization, leverage capability mapping, and explore innovative solutions using emergent technologies like Agentic AI.
• Cross-Functional Alignment: Serve as the leadership bridge between our product & engineering teams within Celonis and client teams to ensure the delivery of premier technical services.
• Ecosystem & Readiness: Oversee the assessment of the IT landscape maturity of our customer installed base and ensure your team effectively coaches Celonis account teams and ecosystem partners on architecture, integration, performance, and scalability.
• Thought Leadership: Direct the development of re-usable assets for projects, as well as customer-facing position papers and thought leadership presentations on architecture and innovation with Celonis.

The qualifications you need:

• Experience: 20+ years of relevant experience, including a proven track record of managing Enterprise Architects or technical teams at a top consulting firm or software vendor.
• Strategic Vision: Proven ability to think strategically, guiding your team to connect technical solutions to business value and customer objectives.
• Communication: Excellent written and verbal communication skills, with a proven track record of navigating complex negotiations and presenting to C-level executives.
• Enterprise Architecture Expertise: Demonstrated experience and deep understanding of Capability Mapping, Enterprise Modernization, and Agentic AI.
• Technical Foundation: Strong background in Data Architecture, system integrations, data operations, automation capabilities, and data-related languages (SQL, Python, etc.). You must be able to comfortably switch from discussing high-level architecture strategy to understanding hands-on demo environments.
• Ecosystem Knowledge: Strong understanding of cloud-native architectures, SaaS solutions (Salesforce, SAP, Dynamics CRM, ServiceNow), cybersecurity posture fundamentals, API ecosystems, and legacy on-premise enterprise architectures.
• Education: MSc degree in Computer Science or an equivalent in an Information Technology-related field.
• Languages: Fluency in English is required; an additional language such as Spanish, French, German, or Italian is a strong advantage.

Preferred:

• Celonis Certifications and extensive leadership experience managing projects with OCPM and Case Centric Data Pipelines.
• Industry standard certifications such as AWS/Azure/GCP, ESB / ETL (Mulesoft, Oracle, SAP, Talend, Informatica), or TOGAF/Zachmann.
• Experience spanning at least two domains (e.g., Finance, Manufacturing, Supply Chain, HR) and at least two industries (e.g., Consumer Goods, Banking, Pharma, Aerospace).

The role

We are looking for an Engineering Manager to lead our CyberDigital squad in Switzerland.  You will play a pivotal role in helping create and share the engineering culture on a new team.

You have experience leading the design, implementation and operations of multi-channel platforms that can be managed or deployed on-prem. You excel at aligning business goals and technical requirements while providing clarity in risk management and trade-offs. As an Engineering Manager you will also be responsible for nurturing the career and professional development of a team of up to 10 engineers of various levels and skillsets

What you’ll do

• Own the team’s technical vision and timely delivery execution of commitments
• Create sustainability and collective ownership for the squad
• Collaborate closely with cross-functional leaders to ensure alignment and proactively communicate progress.
• Understanding of the technical complexities of creating a multi-channel, white-labeled global digital banking platform.
• Ensure reliable, secure, and scalable engineering practices
• Foster a culture of technical excellence, ownership, and customer-centric thinking
• Ability to provide team predictability and collaborate with leadership in scope and capacity planning exercises.
• Take initiative and produce timely results in a fast-paced and sometimes ambiguous environment.

What you’ll need

• Bachelor’s Degree, Computer Science Degree, or equivalent from a fully-accredited college or university.
• 6+ years of Java programming experience.
• Our core stack is Java/React, and we run on Kubernetes in a microservices architecture.
• 3+ years of experience working in full stack, multi-channel products
• A proven understanding of web standards,performance, best practices, security and browser internals.
• Willingness to roll up your sleeves, collaborate with others, and get stuff done.
• Solid sense of responsibility; driving a project from inception to completion.
• Proven experience in production operations and support.
• Experience working in a collaborative coding environment, refining designs together, working through code reviews, and managing pull requests.

Technology requirements

• Experience with ReactJS 
• Experience with Java and NodeJS
• Solid understanding of web technologies and standards:
  
  
• Security best practices (XSS, CSRF, auth flows, secure storage, etc.)
• API integration (REST, GraphQL)
• JavaScript / TypeScript
• HTML5, CSS3, responsive design
• Modern build and tooling ecosystems (Webpack, Vite, npm/yarn/pnpm, etc.) 
• Mobile native/hybrid development (ReactNative, Cordova, Swift, Kotlin, Kotlin Multiplatform) 

Are you a master of environmental science fluent in French eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of research, policy support, and sustainability innovation. With high‑quality training data, tomorrow’s AI can drive environmental education, improve regulatory compliance, and support conservation efforts worldwide. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for environmental specialists who live and breathe climate change, environmental impact assessment, pollution control, ecosystem management, biodiversity conservation, sustainability metrics, and environmental policy—especially with knowledge of regulations and practices in French-speaking regions. You’ll challenge advanced language models on topics like carbon accounting, life cycle analysis, environmental remediation, water and air quality monitoring, renewable resource management, environmental justice, and circular economy principles—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model in both English and French on real-world environmental scenarios and theoretical questions, verify factual accuracy and logical consistency, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A master’s degree in environmental science, ecology, environmental engineering, or a closely related field is ideal; fluency in French, field or regulatory experience, and familiarity with region-specific environmental assessments, sustainability reporting frameworks, and conservation strategies signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your environmental expertise and French fluency into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.

We offer a pay range of $8-to- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Environment Specialist (Fluent in French) – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level

Workload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland)

Job description

Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy.

She or he will have a hands-on approach, a strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship products at customer sites.

Roles and Responsibilities

The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely. The FAE will be the primary technical support champion for the customers.

The primary responsibilities of the FAE are to provide technical support and support Picarro customers with their field organization. The FAE supports customer’s install base and develops a broad understanding of customer requirements and concerns, positions and adapts the capabilities of Picarro’s Natural Gas Asset Management solutions. The candidate will be trained to acquire a comprehensive understanding of the system technology and the ability to adapt the functionalities to the customer business case.

Key Responsibilities

• Responsible for the installation and testing of the Picarro system for enterprise customers on system deployments.
• Respond to technical support requests and technical questions, fix technical issues remotely or onsite.
• Provide a comprehensive diagnose of the system through remote diagnosis and debugging.
• Fix technical issues (hardware and software) and organize timely replacement of parts.
• Manage spare inventory and related logistics activities.
• Support on-site customer projects.
• Address field questions and respond appropriately by providing detailed technical answers along with technical documentation as required.
• Log Customer issues and track resolutions.
• Perform Quality control of operations and ensure process and procedures are maintained.
• Develop strong customer relationships with key accounts.
• Create data deliverables (reports, dashboards).
• Upon circumstances, customer support might be required during evenings (2pm – 10pm) and weekends (6pm – 10pm)
• Prepare technical documentation and procedures.
• Provide training and documentation for Support Level 1 and Support Level 2.
• Manage the periodic maintenance of the Picarro systems.

Desired Skills and Experience

Field applications engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and communicate issues in a synthetic manner and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.

• Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical or a combination of these)
• Experience working in a customer facing role.
• Good knowledge and understanding of system engineering process, engineering designs and control systems.
• The ability to travel frequently to customer sites (Italy and/or abroad) on short notice is required.
• Comfortable in dealing with complex, abstract, or vague problems. Analytical skills to apprehend complex configurations with multiple failure causes.
• Strong skills in organization, timely delivery and independence are required.
• Clean, detailed, and clear documentation practitioner.
• Experience in project management is an asset.
• Be proactive as a customer advocate, looking for and solving problems before they surface.
• Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills.
• Results-oriented team player with a “make it happen” attitude and drive for success in a fast-paced environment. Ability and affinity to respond quickly.
• Energetic, highly motivated, unmatched drive and strong ability to influence others.
• Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.

Language Skills

• English & Italian: full proficiency – Required/Mandatory
• French – an Asset

Qualifications

• Graduate / Post-Graduate in engineering or science discipline (e.g. BE / BSc / MCA, etc.)
• Experience in a customer facing technical support role
• Additional technical and professional credentials relating to the job requirement skills are advantageous.
• Driving license

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor based on disability.

About Picarro

Picarro is a profitable Greentech company backed by prime venture capitalists in the Silicon-Valley. Picarro has about 350 employees with customers worldwide. We are a global company with our head office in the US (Silicon Valley) and offices in Switzerland, Netherlands and Beijing.

Picarro has been working for the last 20 years in revolutionizing the understanding of climate change and global carbon, water and nitrogen cycles by designing new instruments to meet the requirements of scientists and the industry.  In the past 10 years, Picarro has further developed its expertise in developing analytical solutions, data-rich algorithms, atmospheric modelling and data interpretation systems to simplify the complexity of environmental interactions and turning complex processes into meaningful and actionable insights. Our goal is to provide analytical services and solutions that drive efficiency in industrial processes and help mitigate climate change. 

We are today the world’s leading producer of greenhouse gas and stable-isotopes measurement instruments for a wide variety of scientific and industrial applications, including environmental and climate change research, air quality, energy and more specifically natural gas distribution networks and industrial airborne molecular contamination control (semiconductor and pharmaceutical). We’ve been awarded the World Economic Forum (WEF) Technology Pioneer 2012 award, got written up in the New York Times, winner of Wall Street Journal R&D awards and many more.

Natural Gas Network Management – a Digital Revolution

With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.

Picarro’s mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in “Big Data” Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence.

https://naturalgas.picarro.com/

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability.

Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.